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Using the Windows recovery programs on the Windows 8.1 operating
system
The computer you are servicing might come with built-in recovery programs provided by the Windows 8.1
operating system. Use those programs to refresh or reset the computer.
Refreshing the computer
If the computer your are servicing does not perform well and the problem might be caused by a recently
installed program, you can refresh the computer without losing the customers' personal files or changing
the settings.
Attention: If you refresh the computer, the programs that came with the computer and the programs that
were installed from Windows Store will be reinstalled, but all other programs will be removed.
To refresh the computer, do the following:
1. Move your cursor to the bottom-right corner of the screen to bring up the charms. Click Settings
➙ Change PC settings ➙ General.
2. In the Refresh your PC without affecting your files section, click Get started.
Resetting the computer to factory default settings
You can reset the computer to the factory default settings. During the process, the operating system and
all programs that are shipped with the computer will be reinstalled.
Attention: All the personal files and settings will be deleted after you reset the computer to the factory
default settings. Ensure that the user has made a backup copy of all the data before restoring the computer
to the factory default settings.
To reset your computer, do the following:
1. Move your cursor to the bottom-right corner of the screen to bring up the charms. Click Settings
➙ Change PC settings ➙ General.
2. In the Remove everything and reinstall Windows section, click Get started.
Advanced startup options
Advanced startup options enable you to change the startup settings of the Windows operating system, start
the computer from an external device, or restore the Windows operating system from a system image.
To use the advanced startup options, do the following:
1. Move your cursor to the bottom-right corner of the screen to bring up the charms. Click Settings
➙ Change PC settings ➙ General.
2. In the Advanced startup section, click Restart now ➙ Troubleshoot ➙ Advanced options.
3. Restart the computer following the instructions on the screen.
For more details about the Windows recovery solutions, refer to the help information system of the Windows
8.1 operating system.
Passwords
As many as three passwords may be needed for any ThinkPad notebook computer: the power-on password,
the hard disk password, and the supervisor password.
.
Chapter 4
Related service information
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