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IBM System x3200 Problem Determination And Service Manual
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IBM System x3200 Problem Determination And Service Manual

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System x3200 Types 4362 and 4363
Problem Determination and Service Guide

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  • Page 1 System x3200 Types 4362 and 4363 Problem Determination and Service Guide...
  • Page 3 System x3200 Types 4362 and 4363 Problem Determination and Service Guide...
  • Page 4 Note: Before using this information and the product it supports, read the general information in Appendix B, “Notices,” on page 141, and the Warranty and Support Information document on the IBM System x Documentation CD. First Edition (October 2006) © Copyright International Business Machines Corporation 2005. All rights reserved.

  • Page 5: Table Of Contents

    Viewing the test log ..... . 44 Diagnostic error codes ..... 45 © Copyright IBM Corp. 2005...
  • Page 6 Solving undetermined problems ....64 Calling IBM for service ..... . 65 Chapter 3.
  • Page 7 Hardware service and support ....140 IBM Taiwan product service ....140 Appendix B.
  • Page 8 System x3200 Types 4362 and 4363: Problem Determination and Service Guide...

  • Page 9: Safety

    Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet. Antes de instalar este produto, leia as Informações sobre Segurança. Antes de instalar este producto, lea la información de seguridad. Läs säkerhetsinformationen innan du installerar den här produkten. © Copyright IBM Corp. 2005...

  • Page 10: Guidelines For Trained Service Technicians

    Make sure that the insulation is not frayed or worn. 4. Remove the cover. 5. Check for any obvious non-IBM alterations. Use good judgment as to the safety of any non-IBM alterations. 6. Check inside the server for any obvious unsafe conditions, such as metal filings, contamination, water or other liquid, or signs of fire or smoke damage.

  • Page 11: Guidelines For Servicing Electrical Equipment

    Guidelines for servicing electrical equipment Observe the following guidelines when you service electrical equipment: v Check the area for electrical hazards such as moist floors, nongrounded power extension cords, power surges, and missing safety grounds. v Use only approved tools and test equipment. Some hand tools have handles that are covered with a soft material that does not provide insulation from live electrical currents.

  • Page 12: Safety Statements

    Be sure to read all caution and danger statements in this documentation before you perform the procedures. Read any additional safety information that comes with your server or optional device before you install the device. System x3200 Types 4362 and 4363: Problem Determination and Service Guide...
  • Page 13 Statement 1: DANGER Electrical current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: v Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. v Connect all power cords to a properly wired and grounded electrical outlet.
  • Page 14 Statement 2: CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
  • Page 15 Statement 3: CAUTION: When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or transmitters) are installed, note the following: v Do not remove the covers. Removing the covers of the laser product could result in exposure to hazardous laser radiation. There are no serviceable parts inside the device.
  • Page 16 The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source. System x3200 Types 4362 and 4363: Problem Determination and Service Guide...
  • Page 17 Statement 8: CAUTION: Never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components.
  • Page 18 Statement 15: CAUTION: Make sure that the rack is secured properly to avoid tipping when the server unit is extended. System x3200 Types 4362 and 4363: Problem Determination and Service Guide...

  • Page 19: Chapter 1. Introduction

    Chapter 1. Introduction This Problem Determination and Service Guide contains information to help you solve problems that might occur in the IBM System x3200 Types 4362 and 4363. It describes the diagnostic tools that come with the server, error codes and suggested actions, and instructions for replacing failing components.

  • Page 20: Notices And Statements In This Document

    These updates are available from the IBM Web site. Complete the following steps to check for updated documentation and technical updates.

  • Page 21: Features And Specifications

    Features and specifications The following information is a summary of the features and specifications of the server. Depending on the server model, some features might not be available, or some specifications might not apply. Table 1. Features and specifications Microprocessor: Fans: Environment: ®...

  • Page 22: Server Controls, Leds, And Power

    An LED on the system board might also be lit to help isolate the error. See Chapter 2, “Diagnostics,” on page 15 for additional information. USB connectors Connect USB devices to these connectors. System x3200 Types 4362 and 4363: Problem Determination and Service Guide...
  • Page 23 CD-eject or DVD-eject button Press this button to release a CD from the CD drive or a DVD from the DVD drive. CD or DVD drive activity LED When this LED is lit, it indicates that the CD drive or DVD drive is in use. (Optional) External diskette-eject button Press this button to release a diskette from the diskette drive.

  • Page 24: Rear View

    Connect a 9-pin serial device to this connector. Parallel connector Connect a parallel device to this connector. Video connector Connect a monitor to this connector. USB connectors Connect USB devices to these connectors. System x3200 Types 4362 and 4363: Problem Determination and Service Guide...

  • Page 25: Server Power Features

    Ethernet connector Use this connector to connect the server to a network. Ethernet transmit/receive activity LED This LED is on the Ethernet connector on the rear of the server. When this LED is lit, it indicates that there is activity between the server and the network.

  • Page 26: Turning Off The Server

    If the Wake on LAN feature turned on the server, the Wake on LAN feature can turn off the server. v The server can turn itself off as an automatic response to a critical system failure. System x3200 Types 4362 and 4363: Problem Determination and Service Guide...

  • Page 27: Connectors, Leds, And Jumpers

    Connectors, LEDs, and jumpers The following illustrations show the connectors, light-emitting diodes (LEDs), and jumpers on the system board. The illustrations might differ slightly from your hardware. System-board internal connectors The following illustration shows the internal connectors on the system board. Rear system fan connector Microprocessor fan Serial 2 connector...

  • Page 28: System-Board External Connectors

    The following illustration shows the external input/output (I/O) connectors on the system board. Serial 2 Mouse Keyboard Serial 1 Parallel Video USB (2) Ethernet USB (2) Remote Supervisor Adapter II SlimLine Ethernet System x3200 Types 4362 and 4363: Problem Determination and Service Guide...

  • Page 29: System-Board Optional-Devices Connectors

    System-board optional-devices connectors The following illustration shows the system-board connectors for user-installable optional devices. Slot 5, PCI 32-bit/33 MHz Slot 4, PCI 32-bit/33 MHz Slot 3, PCI 32-bit/33 MHz Slot 2, PCI Express x8 Slot 1, PCI Express x1 Remote Supervisor Adapter II SlimLine DIMM 1 DIMM 2 DIMM 3...

  • Page 30: System-Board Leds

    System fan error LED DIMM 1 error LED VRD power fault LED DIMM 2 error LED System power LED DIMM 3 error LED DASD fan error LED DIMM 4 error LED System x3200 Types 4362 and 4363: Problem Determination and Service Guide...

  • Page 31: System-Board Jumpers

    System-board jumpers The following illustration shows the jumpers on the system board. System rest (nopop) (JP3) Serial 2 switch (JP9) NMI button NMI button switch (SW1) Clear CMOS jumper (JP 2) Boot block jumper (JP6) mini-BMC force update jumper (JP 1) Force power on jumper(JP8) The following table describes the function of each jumper block.
  • Page 32 System x3200 Types 4362 and 4363: Problem Determination and Service Guide...

  • Page 33: Chapter 2. Diagnostics

    Diagnostic programs, messages, and error messages The diagnostic programs are the primary method of testing the major components of the server. The diagnostic programs are on the IBM Enhanced Diagnostics CD that comes with the server. See “Diagnostic programs, messages, and error codes”...

  • Page 34: Post Beep Codes

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3200 Types 4362 and 4363,” on page 67 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 35 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3200 Types 4362 and 4363,” on page 67 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 36: Error Logs

    To view the system-event/error log, select Error Logs → System Event/Error v To view the BMC system-event log, select Advanced Setup → Baseboard Management Controller (BMC) Setting → System Event Log System x3200 Types 4362 and 4363: Problem Determination and Service Guide...

  • Page 37: Post Error Codes

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3200 Types 4362 and 4363,” on page 67 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 38 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3200 Types 4362 and 4363,” on page 67 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 39 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3200 Types 4362 and 4363,” on page 67 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 40 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3200 Types 4362 and 4363,” on page 67 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 41 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3200 Types 4362 and 4363,” on page 67 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 42 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3200 Types 4362 and 4363,” on page 67 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 43 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3200 Types 4362 and 4363,” on page 67 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 44 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3200 Types 4362 and 4363,” on page 67 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 45: Checkout Procedure

    Checkout procedure The checkout procedure is the sequence of tasks that you should follow to diagnose a problem in the server. About the checkout procedure Before you perform the checkout procedure for diagnosing hardware problems, review the following information: v Read the safety information beginning on page vii. v The diagnostic programs provide the primary methods of testing the major components of the server, such as the system board, Ethernet controller, keyboard, mouse (pointing device), serial ports, and hard disk drives.

  • Page 46: Performing The Checkout Procedure

    (CPLD) hardware checkpoint codes and BIOS checkpoint codes. The BIOS checkpoint codes might change when the BIOS code is updated. For a list of checkpoint codes for the System x3200 server, see http://w3.pc.ibm.com/helpcenter/infotips/techinfo/MIGR-58350.html. System x3200 Types 4362 and 4363: Problem Determination and Service Guide...

  • Page 47: Troubleshooting Tables

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3200 Types 4362 and 4363,” on page 67 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 48: Diskette Drive Problems

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3200 Types 4362 and 4363,” on page 67 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 49: General Problems

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3200 Types 4362 and 4363,” on page 67 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 50: Intermittent Problems

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3200 Types 4362 and 4363,” on page 67 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 51 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3200 Types 4362 and 4363,” on page 67 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 52: Memory Problems

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3200 Types 4362 and 4363,” on page 67 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 53: Microprocessor Problems

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3200 Types 4362 and 4363,” on page 67 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 54 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3200 Types 4362 and 4363,” on page 67 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 55: Optional-Device Problems

    If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician. Symptom Action An IBM optional device that was 1. Make sure that: just installed does not work. ®...

  • Page 56: Power Problems

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3200 Types 4362 and 4363,” on page 67 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 57: Serial Port Problems

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3200 Types 4362 and 4363,” on page 67 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 58: Serverguide Problems

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3200 Types 4362 and 4363,” on page 67 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 59: Universal Serial Bus (Usb) Port Problems

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3200 Types 4362 and 4363,” on page 67 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 60: Error Leds

    Look at the system service label on the top of the server, which gives an overview of internal components. This information can often provide enough information to correct the error. System x3200 Types 4362 and 4363: Problem Determination and Service Guide...

  • Page 61: Diagnostic Programs, Messages, And Error Codes

    7. Select CD/DVD-ROM as the first startup device. 8. Press Esc two times to return to the Configuration/Setup Utility menu. 9. Insert the IBM Enhanced Diagnostics CD in the CD drive. 10. Select Save & Exit Setup and follow the prompts. The diagnostics will load.

  • Page 62: Diagnostic Text Messages

    2. To save the test log to a diskette, you must use a diskette that you have formatted yourself; this function does not work with preformatted diskettes. If the diskette has sufficient space for the test log, the diskette can contain other data. System x3200 Types 4362 and 4363: Problem Determination and Service Guide...

  • Page 63: Diagnostic Error Codes

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3200 Types 4362 and 4363,” on page 67 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 64 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3200 Types 4362 and 4363,” on page 67 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 65 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3200 Types 4362 and 4363,” on page 67 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 66 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3200 Types 4362 and 4363,” on page 67 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 67 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3200 Types 4362 and 4363,” on page 67 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 68 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3200 Types 4362 and 4363,” on page 67 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 69 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3200 Types 4362 and 4363,” on page 67 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 70 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3200 Types 4362 and 4363,” on page 67 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 71: Recovering From A Bios Update Failure

    Recovering from a BIOS update failure If power to the server is interrupted while BIOS code is being updated, the server might not restart correctly or might not display video. If this happens, complete the following steps to recover: 1. Read the safety information that begins on page vii and “Installation guidelines” on page 73.

  • Page 72: System-Error Log Messages

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3200 Types 4362 and 4363,” on page 67 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 73 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3200 Types 4362 and 4363,” on page 67 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 74 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3200 Types 4362 and 4363,” on page 67 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 75 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3200 Types 4362 and 4363,” on page 67 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 76 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3200 Types 4362 and 4363,” on page 67 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 77 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3200 Types 4362 and 4363,” on page 67 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 78 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3200 Types 4362 and 4363,” on page 67 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 79 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3200 Types 4362 and 4363,” on page 67 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 80: Solving Sas Problems

    If the server does not start from the minimum configuration, replace the components in the minimum configuration one at a time until the problem is isolated. System x3200 Types 4362 and 4363: Problem Determination and Service Guide...

  • Page 81: Solving Ethernet Controller Problems

    Solving Ethernet controller problems The method that you use to test the Ethernet controller depends on which operating system you are using. See the operating-system documentation for information about Ethernet controllers, and see the Ethernet controller device-driver readme file. Try the following procedures: v Make sure that the correct device drivers, which come with the server are installed and that they are at the latest level.

  • Page 82: Solving Undetermined Problems

    SAS/SATA controller. If you suspect a networking problem and the server passes all the system tests, suspect a network cabling problem that is external to the server. System x3200 Types 4362 and 4363: Problem Determination and Service Guide...

  • Page 83: Calling Ibm For Service

    Calling IBM for service See Appendix A, “Getting help and technical assistance,” on page 139 for information about calling IBM for service. When you call for service, have as much of the following information available as possible: v Machine type and model...
  • Page 84 System x3200 Types 4362 and 4363: Problem Determination and Service Guide...

  • Page 85: Chapter 3. Parts Listing, System X3200 Types 4362 And 4363

    Chapter 3. Parts listing, System x3200 Types 4362 and 4363 The following replaceable components are available for the System x3200 Types 4362 and 4363 servers models 32x, 34x, 42x, 44x, 52x, 54x, 62x, 3Bx, 3Dx, 4Bx, 4Dx, 5Bx, 5Dx, and 6Bx except as specified otherwise in Table 3 on page 68.

  • Page 86: Replaceable Server Components

    Replaceable components are of three types: v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.
  • Page 87 42x, 44x, 52x, 54x, 62x, 3Bx, 3Dx, 4Bx, 4Dx, 5Bx, 5Dx, 6Bx) Power supply, redundant, 430 watt (optional) 39Y7281 Memory, 512 MB 533/667 MHz PC2-4200/5300 ECC 30R5151 Memory, 1 GB 533/667 MHz PC2-4200/5300 ECC 41Y2728 (optional) Chapter 3. Parts listing, System x3200 Types 4362 and 4363...
  • Page 88 Power supply cage (for redundant or hot-swap power 39Y7283 supplies) (models 56x,64x, 5Fx, 6Dx) Power supply, redundant 430 watt (models 56x,64x, 5Fx, 39Y7281 6Dx) Retention module (for fan sink) 25R8873 System service label 25R8841 Tray 25R8864 System x3200 Types 4362 and 4363: Problem Determination and Service Guide...

  • Page 89: Power Cords

    Power cords For your safety, IBM provides a power cord with a grounded attachment plug to use with this IBM product. To avoid electrical shock, always use the power cord and plug with a properly grounded outlet. IBM power cords used in the United States and Canada are listed by Underwriter’s Laboratories (UL) and certified by the Canadian Standards Association (CSA).
  • Page 90 Panama, Peru, Philippines, Saudi Arabia, Thailand, Taiwan, United States of America, Venezuela 39M5219 Korea (Democratic People’s Republic of), Korea (Republic of) 39M5199 Japan 39M5068 Argentina, Paraguay, Uruguay 39M5226 India 39M5233 Brazil System x3200 Types 4362 and 4363: Problem Determination and Service Guide...

  • Page 91: Chapter 4. Removing And Replacing Server Components

    Replaceable components are of three types: v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.

  • Page 92: System Reliability Guidelines

    When you are finished working on the server, reinstall all safety shields, guards, labels, and ground wires. v For a list of supported optional devices for the server, see http://www.ibm.com/ servers/eserver/serverproven/compat/us/. System reliability guidelines To help ensure proper cooling and system reliability, make sure that: v Each of the drive bays has a drive or a filler panel installed in it.

  • Page 93: Working Inside The Server With The Power On

    Working inside the server with the power on Attention: Static electricity that is released to internal server components when the server is powered-on might cause the server to halt, which could result in the loss of data. To avoid this potential problem, always use an electrostatic-discharge wrist strap or other grounding system when working inside the server with the power on.

  • Page 94: Handling Static-Sensitive Devices

    Returning a device or component If you are instructed to return a device or component, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. System x3200 Types 4362 and 4363: Problem Determination and Service Guide...

  • Page 95: Removing And Replacing Tier 1 Crus

    Removing and replacing Tier 1 CRUs Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. The illustrations in this document might differ slightly from your hardware.

  • Page 96: Installing The Side Cover

    4. Lock the side cover. 5. Reconnect the external cables and power cords; then, turn on the attached devices and turn on the server. System x3200 Types 4362 and 4363: Problem Determination and Service Guide...

  • Page 97: Removing The Lower Bezel

    Removing the lower bezel When your work with some devices, such as the drives in bays 4 through 7, you must first remove the lower bezel to access the devices. To remove the lower bezel, complete the following steps. 1. Read the safety information that begins on page vii and “Installation guidelines” on page 73.

  • Page 98: Installing The Lower Bezel

    2. Press the top of the lower bezel into position on the chassis until it locks securely into place. 3. Lock the side cover. 4. Reconnect the external cables and power cords; then, turn on the attached devices and turn on the server. System x3200 Types 4362 and 4363: Problem Determination and Service Guide...

  • Page 99: Removing The Upper Bezel

    Removing the upper bezel When you work with some devices, such as the drives in bays 1 through 3, you must first remove the upper bezel to access the devices. To remove the upper bezel, complete the following steps. 1. Read the safety information that begins on page vii and “Installation guidelines” on page 73.

  • Page 100: Installing The Upper Bezel

    4. Install the side cover (see “Installing the side cover” on page 78). 5. Lock the side cover. 6. Reconnect the external cables and power cords; then, turn on the attached devices and turn on the server. System x3200 Types 4362 and 4363: Problem Determination and Service Guide...

  • Page 101: Removing An Adapter

    Removing an adapter To remove an adapter, complete the following steps. 1. Read the safety information that begins on page vii and “Installation guidelines” on page 73. 2. Turn off the server and all attached devices; then, disconnect all power cords and external cables.

  • Page 102: Installing An Adapter

    2. When you start the server for the first time after you install a Remote Supervisor Adapter II SlimLine, the startup process will take several minutes longer than a typical startup. To install a replacement adapter, complete the following steps. System x3200 Types 4362 and 4363: Problem Determination and Service Guide...
  • Page 103 1. Check the instructions that come with the adapter for any requirements, restrictions, or cabling instructions. It might be easier to route cables before you install the adapter. 2. Follow the instructions that come with the adapter to set jumpers or switches, if any.

  • Page 104: Removing And Installing Internal Drives

    See the User’s Guide for information about the types of drives that the server supports. The following figure shows the location of the drive bays in the server. Bay 1 Bay 2 Bay 3 Bay 4 Bay 5 Bay 6 Bay 7 System x3200 Types 4362 and 4363: Problem Determination and Service Guide...
  • Page 105 Removing a CD or DVD drive To remove a CD or DVD drive, complete the following steps. 1. Read the safety information that begins on page vii and “Installation guidelines” on page 73. 2. Turn off the server and all attached devices; then, disconnect all power cords and external cables.
  • Page 106 You have removed the drive retainer clip on the side of the old drive and have it available for installation on the new drive. Note: If you are installing a drive that contains a laser, observe the following safety precaution. System x3200 Types 4362 and 4363: Problem Determination and Service Guide...
  • Page 107 Statement 3: CAUTION: When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or transmitters) are installed, note the following: v Do not remove the covers. Removing the covers of the laser product could result in exposure to hazardous laser radiation. There are no serviceable parts inside the device.

  • Page 108: Removing A Tape Drive

    9. If you are instructed to return the drive, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. System x3200 Types 4362 and 4363: Problem Determination and Service Guide...

  • Page 109: Installing A Tape Drive

    Installing a tape drive EMC shield Filler panel Tape drive Drive retainer clip To install a tape drive, complete the following steps: 1. If you are replacing a removed drive with a new drive, make sure that: v You have all the cables and other equipment that is specified in the documentation that comes with the new drive.
  • Page 110 13. If you have another drive to install or remove, do so now. 14. Connect the power cable to the rear of the drive. The connectors are keyed and can be inserted only one way. System x3200 Types 4362 and 4363: Problem Determination and Service Guide...
  • Page 111 Removing a hot-swap hard disk drive This procedure applies only to server models that have hot-swap hard disk drives. Attention: To maintain proper system cooling, do not operate the server for more than 10 minutes without either a drive or a filler panel installed in each drive bay. To remove a hot-swap hard disk drive, complete the following steps.

  • Page 112: Installing A Hot-Swap Hard Disk Drive

    3. Align the drive assembly with the guide rails in the bay; then, carefully slide the drive assembly into the drive bay until the drive stops. 4. Rotate the drive tray handle to the closed position. System x3200 Types 4362 and 4363: Problem Determination and Service Guide...
  • Page 113 5. Check the hard disk drive status indicator to make sure that the hard disk drive is operating correctly. (You might have to restart the server for the drive to be recognized.) If the amber hard disk drive status LED for a drive is lit continuously, it indicates that the drive is faulty and must be replaced.
  • Page 114 6. If you are instructed to return the drive assembly, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. System x3200 Types 4362 and 4363: Problem Determination and Service Guide...
  • Page 115 Installing a simple-swap hard disk drive This procedure applies only to server models that have simple-swap SATA hard disk drives. Attention: Simple-swap hard disk drives are not hot-swappable. Disconnect all power from the server you remove or install a simple-swap hard disk drive. To install a simple-swap hard disk drive, complete the following steps.

  • Page 116: Removing A Hot-Swap Power Supply

    Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician. System x3200 Types 4362 and 4363: Problem Determination and Service Guide...
  • Page 117 To remove a hot-swap power supply, complete the following steps. Release lever Hot-swap power supply 1. Read the safety information that begins on page vii and “Installation guidelines” on page 73. 2. Disconnect the power cord from the power supply that is to be removed. 3.

  • Page 118: Installing A Hot-Swap Power Supply

    4. Make sure that both the ac and dc power LEDs on the rear of the power supply are lit, indicating that the power supply is operating correctly. System x3200 Types 4362 and 4363: Problem Determination and Service Guide...

  • Page 119: Removing A Memory Module

    Removing a memory module To remove a dual inline memory module (DIMM), complete the following steps. 1. Read the safety information that begins on page vii and “Installation guidelines” on page 73. 2. Turn off the server and all attached devices; then, disconnect all power cords and external cables.

  • Page 120: Installing A Memory Module

    7. Lock the side cover if it was unlocked during removal. 8. Reconnect the external cables and power cords; then, turn on the attached devices and turn on the server. System x3200 Types 4362 and 4363: Problem Determination and Service Guide...

  • Page 121: Removing And Replacing Tier 2 Crus

    Removing and replacing Tier 2 CRUs You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for the server. The illustrations in this document might differ slightly from your hardware.
  • Page 122 Statement 2: CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.

  • Page 123: Removing The Rear System Fan

    Removing the rear system fan Attention: v Replace a failed fan within 48 hours. v To ensure proper cooling and airflow, do not operate the server for more than 30 minutes with the side cover removed. To remove the rear system fan, complete the following steps. Rubber grommets Rear system...

  • Page 124: Installing The Rear System Fan

    6. Lock the side cover if it was unlocked during removal. 7. Reconnect the external cables and power cords; then, turn on the attached devices and turn on the server. System x3200 Types 4362 and 4363: Problem Determination and Service Guide...

  • Page 125: Removing The Front System Fan Assembly

    Removing the front system fan assembly This procedure applies only to server models that have a front system fan assembly. Attention: v Replace a failed fan within 48 hours. v To ensure proper cooling and airflow, do not operate the server for more than 30 minutes with the side cover removed.

  • Page 126: Installing The Front System Fan Assembly

    7. Lock the side cover if it was unlocked during removal. 8. Reconnect the external cables and power cords; then, turn on the attached devices and turn on the server. System x3200 Types 4362 and 4363: Problem Determination and Service Guide...

  • Page 127: Removing The Simple-Swap Backplate

    Removing the simple-swap backplate This procedure applies only to server models that have a simple-swap backplate installed on the back of the hard disk drive cage. To remove the simple-swap backplate, complete the following steps. Retaining tab Retaining latch Simple-swap backplate Drive cage release tab...

  • Page 128: Installing The Simple-Swap Backplate

    Removing the SAS/SATA hard disk drive backplane This procedure applies only to server models that have a SAS/SATA hard disk drive backplane installed on the back of the hard disk drive cage. System x3200 Types 4362 and 4363: Problem Determination and Service Guide...
  • Page 129 To remove the SAS/SATA hard disk drive backplane, complete the following steps. Retaining tab Retaining latch backplane Drive cage release tab Locating pins 1. Read the safety information that begins on page vii and “Installation guidelines” on page 73. 2. Turn off the server and all attached devices; then, disconnect all power cords and external cables.

  • Page 130: Installing The Sas/Sata Hard Disk Drive Backplane

    10. Lock the side cover if it was unlocked during removal. 11. Reconnect the external cables and power cords; then, turn on the attached devices and turn on the server. System x3200 Types 4362 and 4363: Problem Determination and Service Guide...

  • Page 131: Removing The Front-Panel Assembly

    Removing the front-panel assembly To remove the front-panel assembly, complete the following steps. 1. Read the safety information that begins on page vii and “Installation guidelines” on page 73. 2. Turn off the server and all attached devices; then, disconnect all power cords and external cables.

  • Page 132: Installing The Front-Panel Assembly

    Removing the front USB connector assembly To remove the front USB connector assembly, complete the following steps. 1. Read the safety information that begins on page vii and “Installation guidelines” on page 73. System x3200 Types 4362 and 4363: Problem Determination and Service Guide...

  • Page 133: Installing The Front Usb Connector Assembly

    2. Turn off the server and all attached devices; then, disconnect all power cords and external cables. 3. Unlock and remove the side cover (see “Removing the side cover” on page 77). 4. Remove the lower bezel (see “Removing the lower bezel” on page 79). 5.

  • Page 134: Removing The Hot-Swap Power Supply Cage

    7. If you are instructed to return the power-supply cage, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. System x3200 Types 4362 and 4363: Problem Determination and Service Guide...

  • Page 135: Installing The Hot-Swap Power Supply Cage

    Installing the hot-swap power supply cage This procedure applies only to server models that have hot-swap power-supplies. To install the hot-swap power supply cage, complete the following steps. 1. Place the power-supply cage into the chassis and slide it toward the rear of the server until the retaining clips engage the top of the chassis.

  • Page 136: Removing The Sas/Sata Controller

    7. If you are instructed to return the SAS/SATA controller, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. System x3200 Types 4362 and 4363: Problem Determination and Service Guide...

  • Page 137: Installing The Sas/Sata Controller

    Installing the SAS/SATA controller To install the SAS/SATA controller, complete the following steps. SAS controller 1. Touch the static-protective package that contains the SAS/SATA controller to any unpainted surface on the outside of the server; then, remove the SAS/SATA controller from the package. 2.

  • Page 138: Removing And Replacing Frus

    Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician. System x3200 Types 4362 and 4363: Problem Determination and Service Guide...
  • Page 139 To remove a non-hot-swap power supply, complete the following steps. 1. Read the safety information that begins on page vii and “Installation guidelines” on page 73. 2. Turn off the server and all attached devices; then, disconnect all power cords and external cables.

  • Page 140: Installing A Non-Hot-Swap Power Supply

    5. Lock the side cover if it was unlocked during removal. 6. Reconnect the external cables and power cords; then, turn on the attached devices and turn on the server. System x3200 Types 4362 and 4363: Problem Determination and Service Guide...

  • Page 141: Removing The Microprocessor And Fan Sink

    Removing the microprocessor and fan sink To remove the microprocessor and fan sink, complete the following steps. Fan-sink retention lever Orientation indicators 1. Read the safety information that begins on page vii and “Installation guidelines” on page 73. 2. Turn off the server and all attached devices; then, disconnect all power cords and external cables.
  • Page 142 10. If you are instructed to return the microprocessor and fan sink, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. System x3200 Types 4362 and 4363: Problem Determination and Service Guide...

  • Page 143: Installing A Microprocessor And Fan Sink

    Installing a microprocessor and fan sink To install the microprocessor and fan sink, complete the following steps. Fan-sink retention lever Orientation indicators 1. Make sure that the microprocessor socket lever and cover are in the fully open position. Attention: Use the vacuum tool that comes with the replacement part to install the microprocessor.
  • Page 144 7. Lock the side cover if it was unlocked during removal. 8. Reconnect the external cables and power cords; then, turn on the attached devices and turn on the server. System x3200 Types 4362 and 4363: Problem Determination and Service Guide...

  • Page 145: Removing The System Board

    Removing the system board To remove the system board, complete the following steps. System board mounting screws (10 places) 1. Read the safety information that begins on page vii and “Installation guidelines” on page 73. 2. Turn off the server and all attached devices; then, disconnect all power cords and external cables.

  • Page 146: Installing The System Board

    7. Lock the side cover if it was unlocked during removal. 8. Reconnect the external cables and power cords; then, turn on the attached devices and turn on the server. System x3200 Types 4362 and 4363: Problem Determination and Service Guide...

  • Page 147: Chapter 5. Configuration Information And Instructions

    CD image. The following items are downloadable from the Web at http://www.ibm.com/servers/ eserver/support/xseries/index.html: v BIOS code...

  • Page 148: Using The Configuration/Setup Utility Program

    Configuration/Setup Utility program, the changes are reflected in the system summary; you cannot change settings directly in the system summary. This choice is on the full and limited Configuration/Setup Utility menu. – Processor Summary System x3200 Types 4362 and 4363: Problem Determination and Service Guide...
  • Page 149 Select this choice to view the processor information, including the type, speed, and cache size of the microprocessor. v System Information Select this choice to view information about the server. When you make changes through other choices in the Configuration/Setup Utility program, some of those changes are reflected in the system information;...
  • Page 150 BIOS POST watchdog. Disable is the default setting for clearing the system event log and BIOS POST watchdog. - View System Event Log Select this choice to view the System Event Log. System x3200 Types 4362 and 4363: Problem Determination and Service Guide...

  • Page 151: Using The Serverguide Setup And Installation Cd

    - LAN settings Select this choice to view the Mini-BMC, IP, subnet, and gateway addresses. – NMI Option Select this choice to enable or disable the NMI reboot. Enabled is the default setting. v Error Logs Select this choice to view or clear error logs. –...

  • Page 152: Serverguide Features

    When you use the ServerGuide Setup and Installation CD, you do not need setup diskettes. You can use the CD to configure any supported IBM server model. The setup program provides a list of tasks that are required to set up the server model.

  • Page 153: Using The Boot Menu Program

    ServerGuide program to install your operating system, complete the following steps to download the latest operating-system installation instructions from the IBM Web site: Note: Changes are made periodically to the IBM Web site. The actual procedure might vary slightly from what is described in this document. 1. Go to http://www.ibm.com/servers/eserver/support/xseries/index.html/ 2.

  • Page 154: Enabling The Broadcom Netxtreme Gigabit Ethernet Boot Agent

    Broadcom NetXtreme Gigabit Ethernet Software CD that comes with the server. To find updated information about configuring the controller, complete the following steps. Note: Changes are made periodically to the IBM Web site. The actual procedure might vary slightly from what is described in this document. 1. Go to http://www.ibm.com/servers/eserver/support/xseries/index.html/ 2.

  • Page 155: Starting The Lsi Configuration Utility Program

    In addition, you can download an LSI command-line configuration program from http://www.ibm.com/support/. When you are using the LSI Configuration Utility program to configure and manage arrays, consider the following information: v The integrated SAS/SATA controller with RAID capabilities supports: –...
  • Page 156 5. Continue to select the next drive using the Minus (-) or Plus (+) key until you have all the drives for your array. 6. Press C to create the disk array. 7. Select Apply changes and exit menu to create the array. System x3200 Types 4362 and 4363: Problem Determination and Service Guide...

  • Page 157: Appendix A. Getting Help And Technical Assistance

    If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This appendix contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem with your system or optional device, and whom to call for service, if it is necessary.

  • Page 158: Getting Help And Information From The World Wide Web

    Getting help and information from the World Wide Web On the World Wide Web, the IBM Web site has up-to-date information about IBM systems, optional devices, services, and support. The address for IBM xSeries and System x information is http://www.ibm.com/systems/x/. The address for IBM IntelliStation information is http://www.ibm.com/intellistation/.

  • Page 159: Appendix B. Notices

    Web sites. The materials at those Web sites are not part of the materials for this IBM product, and use of those Web sites is at your own risk. IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.

  • Page 160: Important Notes

    IBM. Maximum memory may require replacement of the standard memory with an optional memory module. System x3200 Types 4362 and 4363: Problem Determination and Service Guide...

  • Page 161: Product Recycling And Disposal

    IBM makes no representations or warranties with respect to non-IBM products. Support (if any) for the non-IBM products is provided by the third party, not IBM. Some software may differ from its retail version (if available), and may not include user manuals or all program functionality.

  • Page 162: Battery Return Program

    United States, go to http://www.ibm.com/ibm/environment/ products/batteryrecycle.shtml or contact your local waste disposal facility. In the United States, IBM has established a return process for reuse, recycling, or proper disposal of used IBM sealed lead acid, nickel cadmium, nickel metal hydride, and battery packs from IBM equipment.

  • Page 163: Electronic Emission Notices

    Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment.

  • Page 164: Taiwanese Class A Warning Statement

    Taiwanese Class A warning statement Chinese Class A warning statement Japanese Voluntary Control Council for Interference (VCCI) statement System x3200 Types 4362 and 4363: Problem Determination and Service Guide...

  • Page 165: Index

    90, 91 Boot Menu 129 drive bays, internal 86 Broadcom NetXtreme Gigabit Ethernet Boot drives Agent 130 bay 1, 2, or 3 Broadcom NetXtreme Gigabit Ethernet installing 88 controller 130 hot-swap, removing 93, 94 © Copyright IBM Corp. 2005...
  • Page 166 SAS or SATA, removing 93 high performance modes 136 simple-swap SATA, installing 97 integrated on system board 136 simple-swap SATA, removing 96 link status LED 7 heat output 3 modes 136 System x3200 Types 4362 and 4363: Problem Determination and Service Guide...
  • Page 167 13 removing 93 hot-swap power supply cage installing 117 removing 116 keyboard connector 6 keyboard problems 32 IBM Configuration/Setup Utility program menu choices 130 starting 130 AC power 7 using 130 LEDs important notices 2 CD drive activity 5...
  • Page 168 CD-ROM, DVD-ROM drive 29 system board 127 diskette drive 30 tape drive 90 Ethernet controller 63 replacement parts 68 hard disk drive 31 intermittent 32 keyboard 32 memory 34 System x3200 Types 4362 and 4363: Problem Determination and Service Guide...
  • Page 169 Setup and Installation CD 129 Boot Menu program 135 starting the Setup and Installation CD 135 Configuration/Setup Utility program 129 using 133 IBM Configuration/Setup Utility program 130 service, calling for 65 passwords 132, 133 setup ServerGuide 133 advanced 132...
  • Page 170 System x3200 Types 4362 and 4363: Problem Determination and Service Guide...
  • Page 172 Part Number: 42D2454 Printed in USA (1P) P/N: 42D2454...

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