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F: Service & Warranty
F:
S
& W
I
ERVICE
ARRANTY
NFORMATION
Introduction
Service will be primarily by on-site board exchange.
The AWS contains a mix of analogue and digital boards. All use SMT (Surface Mount Technology) extensively and it is not
possible to carry out field repair to component level, although electro-mechanical parts such as pots and switches can be
replaced by a suitably trained technician. Replacing the entire console is unlikely to be an option due to the size of the
console and the availability of a replacement.
Many of the assemblies in the AWS are designed to be replaced by a technically aware person.
The quickest way to resolve a problem is for your local distributor to supply you with a replacement part for you to fit.
Troubleshooting – see Page A-13 – lists those assemblies that may be changed by untrained staff, and gives instructions
on how to change these items.
Warranty
All systems include 13 months on-site warranty from date of shipment or 12 months from date of delivery to the end
user, whichever is the longer. The warranty covers all parts and labour, but does not include travel and accommodation
expenses if an engineer has to travel more than 75 miles (120 kilometres) to your facility.
Consumable items such as lamps, accidental damage and damage caused by operation of the equipment outside of Solid
State Logic's recommended operating conditions (see Sections 1 and 3 of this manual) are not covered by this warranty.
Further details may be found in Solid State Logic's Conditions of Trading (printed on the reverse of all Solid State Logic
invoices).
Note that service visits to remedy problems found to be caused by a fault in third party equipment will be charged for at
Solid State Logic's current service rate.
Out of Warranty Repairs
Replacement assemblies will be charged at Solid State Logic's current service exchange price for the faulty part plus
shipping costs. Service visits will be charged at Solid State Logic's current service rate.
What to do if you have a problem
Follow the instructions in the Troubleshooting section (Page A-13), to confirm that the fault lies within the AWS
system. If this suggests there is a fault with the AWS, then contact your local distributor who will either supply a
replacement assembly or arrange for a visit from an engineer to resolve the problem.
Website Support
Solid State Logic's website (www.solidstatelogic.com) includes fault finding tips, downloads of the latest AWS
documentation, and an extensive Q&A knowledge base system..
Out-of-hours Support
Solid State Logic's out-of-hours pager service does not support the AWS.
AWS 924-948 Operator's Manual
Appendices Page A-11
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