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Motorola P7689 Service Manual
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Motorola P7689 Service Manual

Motorola P7689 Service Manual

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P7689 / P7789
Level 1 & 2 Service Manual
Rev 1.4

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Summary of Contents for Motorola P7689

  • Page 1 P7689 / P7789 Level 1 & 2 Service Manual Rev 1.4...

  • Page 2: Table Of Contents

    CONTENTS Page Number SECTION 1: GENERAL Introduction Motorola service policy for P7689 in warranty General Safety Information SECTION 2: P7689 DESCRIPTION Specifications of P7689 P7689 Overview Connector Pinout Talk time, Weight and Volume Matrix Battery Charging Times Battery Technology Physical Dimensions...
  • Page 3 P7689 / P7789 SECTION 6: REPAIR & TEST PROCEDURES Repair introduction Mechanical repairs Basic modular troubleshooting Software Upgrade Flexing Testing on HP 8922 Testing IrDA Port SECTION 7: ACCESSORIES Accessory Statement Mid Rate Charger Information Accessory Listing SECTION 8: SALES MODELS...

  • Page 4: Section 1: General

    P7689 / P7789 SECTION 1: GENERAL of 59 GSM Field Service Support...

  • Page 5: Introduction

    Although there is a P7689 Flat and a P7789 Flipped version of this unit we shall just refer to one model from now on, the P7689.

  • Page 6: Motorola Service Policy For P7689 In Warranty

    1.2.3 Product Support Customers original units will be repaired but not refurbished as standard. Appointed Motorola Service Hubs will perform warranty and non-warranty field service for level 2 (assemblies) and level 3 (limited PCB component). The Motorola HTC centres will perform level 4 (full component) repairs.

  • Page 7: General Safety Information

    In standby mode the mobile telephone will automatically transmit to acknowledge a call if it is not turned off. • Refer to the appropriate section of the product user manual for additional pertinent safety information • All equipment should be serviced only by a Motorola qualified technician. of 59 GSM Field Service Support...

  • Page 8: Section 2: P7689 Description

    P7689 / P7789 SECTION 2: P7689 DESCRIPTION of 59 GSM Field Service Support...

  • Page 9: Specifications Of P7689

    P7689 / P7789 Specifications of P7689 General Function Specification Frequency Range GSM 880-915 MHz TX (with EGSM) 925-960 MHz RX Frequency Range DCS 1710-1785 MHz Tx 1805-1880 MHz Rx Frequency Range PCS 1850.2 – 1909.8 MHz Tx 1930.2 – 1989.8 MHz Rx...

  • Page 10: P7689 Overview

    The last 10 calls made and received can also be downloaded allowing databases to be created. The P7689 can be placed into IrDA mode via either the quick access menu or through the Phone Set up menu structure ‘ Activated’ will appear on the screen once the feature has been selected followed by ‘Connection Made’...
  • Page 11 To make a call to a person allocated with a voice tag, the smart button must first be pressed, then the P7689 will ask for a name, if the name is recognised, then the name will be repeated and displayed on the screen.
  • Page 12 30 and 75 slots dependant on type of card and memory already allocated, each slot will hold 160 characters. Connectivity – The P7689 will support the Communicate soft Modem via the RS232 cable 56K global Modem and AT Command parsing via IrDA.
  • Page 13 P7689 / P7789 Games – There will be 3 games supported, these being : • Brick • Baccarat • Tower of Hanoi of 59 GSM Field Service Support...
  • Page 14 P7689 / P7789 Fig 2.1 Mechanical pictorial Overview Screw Rear latch Locations Belt Clip Battery SIM Contacts Recess Contacts Accessory Antenna Connector Voice notes Mic Port Chromed Keys button 96 x 64 LCD IrDA Port Speaker Port Service Indicator Volume Keys...

  • Page 15: Connector Pinout

    P7689 / P7789 2.3 Connector Pinouts Charger Socket Pin Layout 1.GND 2.SW_RF 3.GND 4.BATT_FDBK 5.MAN_TEST_AD 6.RS232_TX 7.RS232_RX 8.CHG_EN 9.ON_2* 10.GND 11.DSC_IN* 12.DOWNLINK 13.DSC_EN EXT B+ 15.GND Talk Times, Weight and Volume Matrix Volume (cc) Weight (g) Talk Time Standby Time...

  • Page 16: Battery Charging Times

    Battery technology will use the 3.6 V platform and use label-wrapped batteries. Jade will also employ battery safety that will not allow the phone to charge a non-Motorola battery. The P7689 will allow battery charging via mid rate charger or EP charger via the Hirose connector. Physical Dimensions...

  • Page 17: Section 3: Feature List

    P7689 / P7789 SECTION 3: FEATURE LIST of 59 GSM Field Service Support...

  • Page 18: List Of Features Available

    P7689 / P7789 List of Features Available Below is the list of Menu functions available at present. Menu Generation Menu Date Book Phone Book Network Selection Generation Menu Generation Menu Call Related Games Call Meters Generation Menu Features Generation Menu...

  • Page 19: Call Related Features

    P7689 / P7789 CALL RELATED FEATURES Show battery meter 1.Show ID on next call Restrict my 2.Restrict ID on next call Phone number Call Diverting 1.On Talk and Fax 2.Off Call waiting 1.On 2.Off 1.Int’l Calls Call Barring Bar outgoing calls 2.Int’l Calls Except home...

  • Page 20: Messages

    P7689 / P7789 Messages Call Voicemail Answering Play New Machine Play All Received messages Switch View Play Announcement Delete Message Record Announcement Retrieve Number Reply to message Answering Machine – On / Off Return Call 1.Send Message Answer on X Rings Edit Message 2.Store Message...

  • Page 21: Phone Set Up (Ext Menu - Off)

    P7689 / P7789 PHONE SETUP Ext. Menu - Off Select phone line 1.Ring only Adjust Ring volume 2.Vibrate only 3.Vibrate then Ring Ring or Vibrate 4.No Ring or vibrate Standard Tone Set Ringer Tone Set Ringer Tone 2 Music Tone...
  • Page 22 P7689 / P7789 PHONE SETUP Ext. Menu - On 1.On Extended menus 2.Off Show Time and Date Set Time and Date Set Time Format English Language Selection Automatic Entry Method Selection 1.On Battery saving mode 2.Off 1.On Set Animation 2.Off 1.Normal Tones...

  • Page 23: Network Selection

    P7689 / P7789 NETWORK SELECTION 1.Change to 900 / 1800 Change Band Select band 2.Change to 900 3. Change to 1800 4. Change to 1900 Available 1.Register Now Networks 2.Make Preferred Registration 1.Automatic Search Network Search Preferences 2.Manual Search 1.Slow Search 2.Medium Search...

  • Page 24: Date Book

    P7689 / P7789 DATE BOOK View Today View Another Day Add Event Set Reminder Period GAMES Tower of Hanoi 1.New Game 2.Saved Game Baccarat 3.Best Score Bricks ACCESSORY SETUP NB. THIS MENU IS ONLY AVAILABLE WITH EITHER HEADSET PLUGGED IN OR WHEN INSTALLED IN A CAR KIT.

  • Page 25: Section 4: Disassembly & Parts

    P7689 / P7789 SECTION 4: DISASSEMBLY & PARTS of 59 GSM Field Service Support...

  • Page 26: Dissasembly Introduction

    4.1 Disassembly Introduction The P7689 is held together by 5 screws. 2 of these screws are placed under the escutcheon, at the top of the phone.Unlike most products in the past there is no flex that holds the display module, this is held in place with 4 clips.
  • Page 27 P7689 / P7789 1. Remove battery door 2. Remove battery by by pressing down on clip pushing and lifting at the same time. and sliding back. 3. Press down on Panel at 4. Remove Escutcheon top of SIM and then push from rear of unit.
  • Page 28 P7689 / P7789 5. Unscrew antenna 6. Unscrew all of the 6 (Anti – Clockwise) screws. 8. Levering from the side 7. Remove the rear opposite the headset socket, from the front housing, carefully prize PCB from Front opening from the VA Housing.
  • Page 29 P7689 / P7789 Remove Alert speaker 10. Remove vibrator from rear housing from rear housing 13. Remove keypad 14.Remove volume switches from front housing from front housing. of 59 GSM Field Service Support...
  • Page 30 P7689 / P7789 15. Carefully press down on 16. Unclip the 4 retaining Service Indicator, if it gets catches remove the display damaged / scratched during module this process, replace. 17. Remove Infra- Red port 18. Remove Microphone cover by lifting upwards...
  • Page 31 P7689 / P7789 20. Remove RTC Battery board 19. Carefully prise from main PCB. (Ensure this board speaker from front is kept parallel to the main board to housing. Do not refit protect the connector) of 59 GSM Field Service Support...

  • Page 32: Exploded Parts Diagram Aaug175Aa

    P7689 / P7789 Exploded Parts Diagram AAUG175AA of 59 GSM Field Service Support...
  • Page 33 P7689 / P7789 Full Tranceiver Keypad Antenna Front Housing and Lens Alert Rear housing Vibrator Service Indicator Rocker Switch Mic and Grommet IrDA Cover Speaker Volume Switch Batt Cover Screw RTC Board of 59 GSM Field Service Support...
  • Page 34 P7689 / P7789 4.5.1 Alternative Exploded Diagram of 59 GSM Field Service Support...

  • Page 35: Part Numbers

    P7689 / P7789 Part Numbers Xcvr Item Number AAUG1075AA AAUG1077AA AAUG1076AA AAUG1078AA Product - JADE JADE JADE JADE Additional Info - P7689 P7689 P7689 P7689 Colour - Silver Titanium Graphite Aluminium Make - Motorola Motorola Motorola Motorola System - GSM...

  • Page 36: Section 5: Sim Cards And Security

    P7689 / P7789 SECTION 5: SIM CARDS AND SECURITY of 59 GSM Field Service Support...

  • Page 37: Manual Test Mode

    P7689 / P7789 5.1 Manual Test Mode The GSM Motorola P7689 is equipped with a manual test mode capability. This capability allows service personnel to take control of the unit, and by entering certain keypad commands, make the unit performs desired functions.
  • Page 38 P7689 / P7789 4. Insert card into replacement unit, or unit with new main RF / Logic PCB. 5. Turn unit on wait till ‘Clone’ appears. 6. Enter 03# ‘Please wait’ will be displayed while data is transferred. 7. Repeat steps 1 – 6 but enter 022# at step 2 to transfer data on to Clone card.

  • Page 39: Gsm Test Command

    P7689 / P7789 5.4 GSM Test Commands This is a list of Level 1 and 2 Test commands available to P7689 GSM Test Commands Table 6.1 Test commands Key Sequence Test Function/Name #(hold down for 2 seconds) Enter manual test mode...

  • Page 40: Identity And Security

    The mechanical Serial Number (MSN) is an individual unit identity number and will remain with the unit throughout the life of the unit. The MSN can be used to log and track a unit on Motorola’s EPPRS system. The MSN is divided into 4 sections.

  • Page 41: Section 6: Repair & Test Procedures

    P7689 / P7789 SECTION 6: REPAIR AND TEST PROCEDURES of 59 GSM Field Service Support...

  • Page 42: Repair Introduction

    P7689 / P7789 6.1 Repair Introduction The P7689 is divided into 3 main sections when it comes to part replacability: The housings which contains the alert, speaker, mic, the main PCB which contains RF / Logic circuitry and the keypad interface and finally the display module which connects to the main PCB via a elastomer connector.
  • Page 43 P7689 / P7789 Repair Chart Table 2. GSM P7689 Cellular Telephone: Troubleshooting and Repair Chart. (Assembly Replacement Level). SYMPTOM PROBABLE CAUSE VERIFICATION AND REMEDY Personal telephone will not turn on or a) Battery pack either Measure battery. If the battery voltage is <4.00 V dc,...
  • Page 44 P7689 / P7789 and re-assemble the unit with the new PCB. 5. Personal telephone transmit a) Microphone connections to Gain access to the Microphone as described in the audio is weak, (usually indicated by The main RF / Logic board are DISASSEMBLY instructions in this manual.

  • Page 45: Software Upgrade

    P7689 / P7789 (refer to symptom 1c). Verify that the Fault has been cleared and re-assembles the unit with the new PCB. 10. No / Weak audio when using headset a) Headset not fully pushed home Fully ensure the ‘click’ is felt on the jack socket.

  • Page 46: Testing On Hp8922

    Note. Software is required for both the P7689 IrDA link and also the host IrDA port. A CD Rom will be shipped with the unit to enable data transfer, the drivers for the host IrDA device should be supplied with the device.

  • Page 47: Section 7: Accessories

    P7689 / P7789 SECTION 7: ACCESSORIES of 59 GSM Field Service Support...

  • Page 48: Mid Rate Charger Information

    P7689 / P7789 Introduction: The following is a short description of accessories available for the P7689 / L7089, that are currently available, a list of these with corresponding part numbers will follow shortly. • Half Rate travel charger – Included in every package –...

  • Page 49: Accessory Listing

    P7689 / P7789 Accessory Listing Description Responsible Availability Notes PWR supplies SPN4652 Mid rate switch mode charger WW Accy Mar-99 w/ US folding plug Chargers & plugs SPN4660 Mid rate switch mode charger (China) WW Accy Mar-99 w/ US folding plug...

  • Page 50: Sales Models

    P7689 / P7789 SECTION 8: SALES MODEL NUMBERS of 59 GSM Field Service Support...
  • Page 51 P7689 / P7789 Sales Model Numbers Market(s) Transceiver Model Color Lang. The PRC Flat SA1522AD3X2 Silver Sim C Australia (SIM Lock) Flat SA1529AD3B1 Silver English New Zealand Flat SA1530AD3B1 Silver English Euro 1 Flat SA1527AD3B1 Silver English Euro 2 Flat...
  • Page 52 P7689 / P7789 Market(s) Transceiver Model Color Lang. The PRC Flat SA1522AQ4X2 Graphite Sim C Australia (SIM Lock) Flat SA1529AQ4B1 Graphite English New Zealand Flat SA1530AQ4B1 Graphite English Euro 1 Flat SA1527AQ4B1 Graphite English Euro 2 Flat SA1528AQ4B1 Graphite English...
  • Page 53 P7689 / P7789 Market(s) Transceiver Model Color Lang. Euro 1 Flip SA1537AP4B1 Aluminium English Euro 2 Flip SA1538AP4B1 Aluminium English India Flip SA1541AP4B1 Aluminium English Singapore Flip SA1535AP4B1 Aluminium English Philippines (US Plug) Flip SA1536AP4B1 Aluminium English Hong Kong Flip...

  • Page 54: Section 9: Glossary Of Terms

    P7689 / P7789 SECTION 9: GLOSSARY OF TERMS of 59 GSM Field Service Support...

  • Page 55: List Of Abbreviations

    P7689 / P7789 9.1 List of Abbreviations Those marked ** are Motorola specific abbreviations. µBGA Micro Ball Grid Array A Interface Interface between MSC and BSS Authentication algorithm Stream cipher algorithm ciphering key generating algorithm Access Burst A-bis Interface between BSC and BTS...
  • Page 56 P7689 / P7789 COLP Connected Line identification Presentation COLR Connected Line identification Restriction CONF Conference Call add on CSPDN Circuit Switched Public Data Network Closed User Group Call Waiting Dummy Burst Distributed Base Station ** DCCH Dedicated Control Channel Detach...
  • Page 57 P7689 / P7789 HPLMN Home PLMN Hand Portable Unit Half Rate Hopping Sequence Number Information (frames) International Alphanumeric 5 Identification IMEI International Mobile Equipment Identity Immediate assignment message IMSI International Mobile Subscriber Identity Intelligent Network INDY Iridium 9500 handset IrDA...
  • Page 58 P7689 / P7789 NAMPS North American-Advance Mobile Phone System Normal Burst Network Elements Norme European de Telecommunications Network Management Network Management Center O&M Operations and Maintenance OACSU Off Air Call Set-Up Outgoing Calls Barred OMAP Operations and Maintenance Application Part (previously was OAMP)
  • Page 59 P7689 / P7789 SMSCB Short Message Service Call Broadcast SeND Signaling Point SRES Signed RESponse (authentication) Supplementary Service System Simulator Signaling Transfer Point SYSGEN SYStem GENeration Terminal Adapter Timing Advance TCAP Transaction Capabilities Application Part Traffic Channel TCH/F A full rate TCH...

This manual is also suitable for:

P7789

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