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Ultratec CapTel 840 How-To Manual
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Ultratec CapTel 840 How-To Manual

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How-to Guide
CapTel
®
840
305-018302 6/13

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Summary of Contents for Ultratec CapTel 840

  • Page 1 How-to Guide CapTel ® 305-018302 6/13...
  • Page 2 • Watch the CapTel display screen for information. Dialing 911 in 2-Line Mode If you use CapTel 840 in 2-Line Mode, calls to 911 are handled exactly the same as if you called from any other phone connected to your telephone service.
  • Page 3 Congratulations on Choosing CapTel! Welcome to the Captioned Telephone – CapTel! With CapTel, you can see captions of everything people say over the phone, helping you to enjoy calls with confidence. Please take a moment to read this guide and learn: •...

  • Page 4: Table Of Contents

    Overview – How CapTel Works........4 Section 1: Getting Started ........5 What is in the box.................5 Overview of CapTel 840 phone .............6 Using a headset or neckloop (optional) ..........11 Setting up your CapTel 840 ..............12 Getting help..................16 Section 2: Making and Answering Calls ....17...
  • Page 5 Section 6: Using the Phone Book ......61 Adding a new contact to your Phone Book ........62 Dialing a phone number from the Phone Book .........64 Editing an existing contact in the Phone Book ........65 Removing a contact from your Phone Book ........67 Section 7: Using Speed Dial Buttons.......68 About the Speed Dial buttons.............68...

  • Page 6: Works

    CapTel display. Captions are treated with absolute confidentiality. NOTE: The CapTel 840 phone does not generate captions by itself. The phone works with the Captioning Service to display captions during your call.

  • Page 7: Section 1: Getting Started

    • Warranty Card • Power Adapter – to plug into a wall outlet Important! Use only the power adapter that came in the box with your CapTel 840 Customer Service: 888-269-7477 GET TI N G S TA RTE D •...

  • Page 8: Overview Of Captel 840 Phone

    Overview of CapTel 840 Phone • GET TING STA RTE D Customer Service: 888-269-7477...
  • Page 9 1. Display Screen Shows captions, Caller ID, Answering Machine messages, Phone Book entries and more. 2. Information Bar Gives you instructions and helpful tips. 3. YES Button Allows you to select items that are highlighted in the Options menu, and respond “Yes” to questions or commands on the display screen. 4.

  • Page 10: Redial Button

    7. CUSTOMER SERVICE Button Our helpful customer service team is happy to help you set up and use your CapTel 840 telephone – we’re only a button push away. Pressing the CUST SERV button will automatically dial the CapTel help line. In an office, you may need to dial a number for an outside line, such as 9, if used in 2-Line mode.

  • Page 11: Tone Button

    12. TONE Button Allows you to adjust the sound settings of the call, letting you enhance LOW, MED, or HIGH frequency tones to find the range that you hear best. 13. CAPTIONS Button To see captions during your call, make sure the red light around the CAPTIONS button is on.
  • Page 12 Back (top) edge view of CapTel 840 Features 1. Telephone Line Plug the telephone cord here (RJ11 jack). The phone line must be analog (unless you use CapTel in 2-Line Mode – see page 93 for details). DSL service with an appropriate filter is also supported.

  • Page 13: Using A Headset Or Neckloop (Optional)

    Audio Jacks (2.5 mm/3.5 mm) You can use earphones, a headset, neckloop, or other type of listening device with the CapTel 840 to maximize the audio quality or to enjoy your new phone hands-free. Simply plug the headset/assistive device into the appropriate 2.5 mm or 3.5 mm audio jack located on the right edge of the CapTel 840...

  • Page 14: Setting Up Your Captel 840

    USING ANY OTHER AC ADAPTER MAY DAMAGE THE CAPTEL AND VOID THE WARRANTY. TIP: Plug your power adapter into an electrical power surge protector to protect your CapTel 840 from damage caused by unspecified electrical voltage or lightning. • GE T TING STA RTED...
  • Page 15 STEP 3 – Connect to your telephone service 1. Plug one end of the telephone cord into the telephone jack labeled “Line 1” located on the back (top) edge of the CapTel 840. (Use the telephone cord included with your new CapTel 840 phone.) 2.
  • Page 16 STEP 4 – Set the Time and Date Your CapTel phone checks to see if the clock needs to be set. You only need to set the time and date the first time you set up your CapTel phone (or after a power outage).
  • Page 17 STEP 7 – Register Your Long Distance Provider (for 1-Line Mode Only) If you plan to make long distance captioned calls with your new CapTel phone, please let CapTel Customer Service know what long distance company you want your charges to be billed under, so that it appears correctly on your phone bill under your existing long distance service or calling plan.

  • Page 18: Getting Help

    Getting Help If you have any questions or comments as you use your new CapTel 840, we’re here to help. Use any of these ways to contact us: CUST SERV Button Pick up the handset and press the CUST SERV button to automatically speed dial directly to our helpful Customer Service team.

  • Page 19: Section 2: Making And Answering Calls

    Making and SECTION 2 Answering Calls This section explains how to place outgoing calls and how to answer incoming calls with your CapTel 840. TOPICS: Placing a Call with Captions Placing a Call without Captions Answering a Call with Captions (1-Line Mode)

  • Page 20: Placing A Call With Captions

    Placing a Call with Captions You place a call on your CapTel 840 the same way as with any other telephone. As you dial, your CapTel phone automatically connects to the Captioning Service to show you captions during the call.
  • Page 21 3. As you dial, the display screen shows the status as your Dialing: CapTel phone connects to the 1-555-333-1234 captioning service, letting you know when captions are ready. Waiting for Captions 4. Listen or watch the signal meter to know when someone answers.

  • Page 22: Placing A Call Without Captions

    Placing a Call Without Captions When the Captions feature is turned off, CapTel works exactly like any other telephone. If you don’t need captions, turn off the feature by pressing the CAPTIONS button before picking up the handset: 1. Press the CAPTIONS button to turn off the Caption feature. Verify that the red light is off.

  • Page 23: Answering A Call With Captions (1-Line Mode)

    Answering a Call with Captions (1-Line Mode) Because the captions are provided by a Captioning Service, the person calling you must first connect with the service in order for you to receive captions during the call (1-Line CapTel only). Give your callers the appropriate toll-free Captioning Service Voice Number (see page 1).
  • Page 24 3. When your CapTel rings, the display lights up and flashes RING!. 4. Pick up the handset. If the caller is connected through the Captioning Service, there is a pause while the service connects to your CapTel phone. The red light around the CAPTIONS button turns on and the display reads Waiting...

  • Page 25: Answering A Call Without Captions

    TIP: If you answer an incoming call on a phone other than the CapTel and you hear a beep that reoccurs throughout the call, the person who called you dialed through the CapTel Captioning Service. Pick up your CapTel phone. It will detect the beep signal and begin showing you captions.

  • Page 26: Adjusting The Volume

    Adjusting the Volume You can increase the volume of the person’s voice coming through the handset, up to a 40 dB gain from min/max on captioned calls (when the Captions button is off, the maximum amplification is 18 dB gain). Watch the lights above the VOLUME bar to see what level the volume is set to.

  • Page 27: Adjusting The Sound - Tone

    Adjusting the Sound – TONE You can adjust the Tone setting to a frequency range that works best for your hearing level – to emphasize HIGH, MEDIUM, or LOW frequency sounds. The Tone setting can be adjusted during, before, or after a call. The setting will remain in effect until you change it again.

  • Page 28: Knowing What Sounds Are On The Line

    Knowing What Sounds Are on the Line The display screen tells you what sounds are occurring during your call with two visual indicators: the Signal Meter and the Outgoing Volume Meter. These meters only appear during captioned calls. The Signal Meter ******** 5/14 11:16 AM ******** This helpful meter lights up to indicate (CapTel CA# C1234) (Tones)

  • Page 29: Dialing 911 (1-Line Mode)

    Dialing 911 in 1-Line Mode To reach help as quickly as possible in an emergency, all 1-Line CapTel calls placed to 911 connect directly to Emergency 911 Services. 911 calls are not routed through the captioning service. This means: • Emergency 911 calls are not captioned in the same manner as regular CapTel calls.
  • Page 30 To dial 911 for assistance: 1. Pick up the handset and dial 911 on the keypad. 2. The light around the CAPTIONS ** CAPTIONS ARE OFF ** button will go off. Watch the screen for instructions. Dialing 3. When the 911 call-taker answers, you may hear them or see the Signal Meter flicker.
  • Page 31 6. 911 messages will appear on ******** 5/14 11:16 AM ******** your CapTel display screen. 911 HERE WHAT IS YOUR Answer directly by talking into EMERGENCY Q GA the CapTel handset. The 911 call-taker will be able to hear everything you say, and then will type messages back for ** DO NOT TALK ** you to read.

  • Page 32: Section 3: Viewing Captions

    Viewing Captions SECTION 3 This section explains how to adjust and review conversation captions. TOPICS: Viewing Corrections Reviewing Captions During a Call Reviewing Captions After Hanging Up Saving Conversations Erasing All Conversations Changing the Caption Font Size Setting the Color of the Captions Setting how Captions Scroll Across the Display Screen Adjusting the Brightness of the Display Screen...

  • Page 33: Viewing Corrections

    Viewing Corrections On occasion, word errors may appear in ******** 5/14 11:16 AM ******** the captions due to the voice recognition (CapTel CA# 1234) (F) we’re system the Captioning Service uses. The looking forward to seeing you Captioning Service will try to correct any tonight let’s meet at the restaurant lever on should be word errors as they occur.

  • Page 34: Reviewing Captions During A Call

    Reviewing Captions During a Call While on a call, press the UP ******** 5/14 11:16 AM ******** arrow button to scroll back (CapTel CA# 1234) (F) Hi mom how are you I am fine the weather is through captions that appeared so nice outside and I am getting the earlier in the conversation.

  • Page 35: Reviewing Captions After Hanging Up

    Reviewing Captions After Hanging Up To review captions after your conversation is ended and the phone is hung up: 1. With the handset hung up, OPTIONS press the YES button to see the Dial from Phone Book Options menu. Answering Machine Call History 2.

  • Page 36: Saving Conversations

    Saving Conversations You can set your CapTel phone to Save Conversations after the call has ended and the phone is hung up. This allows you to go back and review what was said after you’ve hung up. You can review up to 500 lines of conversation captions.
  • Page 37 5. After you’ve made your selection, SAVE CONVERSATIONS CURRENTLY ON press the YES button to accept Save Conversations On or the NO button to exit out of Save Conversations Off Conversation Options. 6. Press the NO button repeatedly Press YES to accept or NO to exit to exit out of the menu system.

  • Page 38: Erasing All Conversations

    Erasing All Conversations You can erase all conversation captions stored in memory. To delete your saved conversations: 1. With the handset hung up, OPTIONS press the YES button to see the Dial from Phone Book Options menu. Answering Machine Call History 2.

  • Page 39: Changing The Caption Font Size

    NOTE: Changing the font size applies only to conversation captions. The font size and style for your CapTel 840 menu Options always remains the same. To change the caption font size: 1. With the handset hung up,...
  • Page 40 5. The display screen shows what SET CONVERSATION FONT SIZE the current font size setting is. Conversation Font is: 6. Press UP or DOWN arrow SMALL buttons to select the font size you want: SMALL, MEDIUM, LARGE or EXTRA LARGE. to select Conversation Fonts Press YES to accept Font or NO to exit 7.

  • Page 41: Setting The Color Of The Captions

    RED, GREEN, BLUE, CYAN, MAGENTA, GRAY, BLACK, ORANGE or YELLOW. NOTE: Changing the font colors applies only to conversation captions. The font size and style for your CapTel 840 menu Options always remains the same. To change the caption font, background, or correction colors: 1.
  • Page 42 5. The display screen shows what SET CONVERSATION COLORS the current text color, Text Color: BLUE background color, and Background Color: WHITE correction color are set to, with Correction Color: CYAN an pointing toward the Text Color setting. Press the YES button to select Text Color.

  • Page 43: Setting How Captions Scroll Across Display Screen

    Setting How Captions Scroll Across the Display Screen You can control how the captions appear on your display screen: either appearing word-by-word as each word is captioned or by scrolling line-by-line in a continuous movement. The default setting is word-by-word. To turn on smooth scrolling: 1.
  • Page 44 5. Press the UP or DOWN arrow CONVERSATION SMOOTH SCROLL CURRENTLY OFF button to highlight Conversation Smooth Scroll On CONVERSATION SMOOTH Conversation Smooth Scroll Off SCROLL on or off. Conversation Smooth Scroll On rolls captions across the Press YES to accept or NO to exit display screen line-by-line in a continuous movement.

  • Page 45: Adjusting The Brightness Of The Display Screen

    Adjusting the Brightness of the Display Screen You can adjust the brightness of your CapTel 840 display screen to make it easier to read in well-lit or dimly-lit environments. NOTE: You need to adjust the brightness of the Display Screen before or after a call.
  • Page 46 5. The display screen shows what LCD BRIGHTNESS CURRENTLY MAXIMUM the current brightness level is Minimum set to: Minimum, Medium, or Medium Maximum Maximum. Use the UP and DOWN arrows to highlight the level of brightness you would like. Press the YES Press YES to accept or NO to exit button to select.

  • Page 47: Section 4: Call History

    NOTE: Call History requires Caller ID service from your phone company. If your phone service does not include Caller ID, you will not be able to view Call History with your CapTel 840. Customer Service: 888-269-7477 C A LL H I S TORY...

  • Page 48: Using Call History To See Recent Calls

    Using Call History to See Recent Calls Your CapTel 840 phone keeps a list of the most recent incoming phone calls including calls you may have missed. There is a maximum of 99 incoming phone calls stored. The CapTel display screen automatically shows you the phone number of the person who called you most recently, even if you were not there to answer the call.

  • Page 49: Options Menu

    CALL HISTORY (2 OF 3) 3. The CapTel display screen will show you a list of phone numbers TRI-STATE DENTAL of calls to your CapTel 840, 321-555-8563 listing the most recent call 07/15 09:45 AM first and going back in DOWN chronological order.

  • Page 50: Clearing All Caller Id Entries

    Clearing All Caller ID Entries You can delete individual Caller ID entries as you review them (see page 47) or you can erase all Caller ID records at one time. To clear (delete) all Caller ID entries: 1. With the handset hung up, OPTIONS press the YES button to see the Dial from Phone Book...

  • Page 51: Section 5: Using The Answering Machine

    Using the SECTION 5 Answering Machine This section explains how to use the built-in Answering Machine to see messages that people leave for you. You can hear the voice recording and read captions of the message. You can also get captions of messages left on your voice mail service.

  • Page 52: Turning Answering Machine On/Off

    Turning Answering Machine On/Off Your CapTel phone comes with a built-in answering machine that will answer calls and take messages for you when you are unavailable. The Answering Machine can record both the voice message and captions, so that you can listen to the message with the benefit of reading the captions.
  • Page 53 4. Use the UP or DOWN arrow ANSWERING MACHINE CURRENTLY ON buttons to highlight Answering Answering Machine On Machine On or Off. Press the Answering Machine Off YES button to select. 5. Press the NO button Press YES to accept or NO to exit repeatedly to Exit.

  • Page 54: Playing Your Answering Machine Messages

    Playing your Answering Machine Messages You can listen to your Answering Machine messages over the CapTel handset, while at the same time reading captions of what the messages say. There are two ways to play your Answering Machine messages: Option 1: From CapTel Display Screen 1.
  • Page 55 Option 2: From the Options Menu OPTIONS Dial from Phone Book 1. With the handset hung up, Answering Machine press the YES button to see the Call History Options menu. Edit Phone Book Conversations 2. Press the DOWN arrow button Settings until Answering Machine is Press YES to select or press NO to exit Options...
  • Page 56 To erase the message after it plays, press the YES button. Press the NO button to save the message Would You Like to Erase This Message? and move on to the next one. 5. When you are finished playing your messages, hang up the Press YES to Erase or Press NO to Listen To The Next Message CapTel handset.

  • Page 57: Clearing All Messages

    Clearing All Messages In addition to erasing messages one at a time as you play them, you can also erase all your saved Answering Machine messages at one time. To clear all your Answering Machine messages: 1. With the handset hung up, OPTIONS press the YES button to see the Dial from Phone Book...

  • Page 58: Recording A Personal Greeting Message

    Recording a Personal Greeting Message Before you begin making/receiving calls, you may want to record a personal greeting message for the CapTel 840 Answering Machine. If you do not want to record a personal greeting, the Answering Machine will use a pre-recorded greeting that says, “Hello.
  • Page 59 5. Lift the CapTel handset and RECORD NEW GREETING watch the display screen to know when to start speaking. Lift Handset to Record Greeting or When you see the REC Press NO to exit message, begin speaking into the handset to record your greeting message.

  • Page 60: Setting The Number Of Rings Before Answering

    Setting the Number of Rings Before Answering You can set the approximate number of times the CapTel will ring before the Answering Machine answers the call. The default setting is four (4) rings, but you can set it to be any number of rings between three and eight. NOTE: The ring count may be slightly different in telephone systems that use “distinctive”...

  • Page 61: Making Incoming Messages Audible/Silent

    Making Incoming Messages Audible/Silent Just like with other Answering Machines, you can “screen” callers by having incoming messages played aloud on the CapTel phone for you to hear and read before you answer the call. While this is a convenient feature, there may be times when you do not want incoming messages to be played aloud, but instead taken silently for you to review at a later time.

  • Page 62: Seeing Captions Of Your Voice Mail Messages

    You should be able to access your voice mail messages remotely using the CapTel 840 in the same way you would with any other telephone, with the added benefit of seeing captions. The way that you access voice mail messages depends on what kind of service you use.

  • Page 63: Section 6: Using The Phone Book

    Using the SECTION 6 Phone Book This section explains how to save frequently-called phone numbers into your phone book for easy dialing. TOPICS: Adding a New Contact to your Phone Book Dialing a Phone Number from the Phone Book Editing an Existing Contact in the Phone Book Removing a Contact from your Phone Book Customer Service: 888-269-7477 U SI N G TH E PH ON E BO O K...

  • Page 64: Adding A New Contact To Your Phone Book

    Adding a New Contact to your Phone Book You can save 97 names and phone numbers in the CapTel 840 Phone Book. To add a new contact to the Phone Book: 1. With the handset hung up, OPTIONS press the YES button to see the Dial from Phone Book Options menu.

  • Page 65: Contact Information

    Example: To enter the name “Mary”, press the 6 key for the letter “M”, the 2 key for the letter “a”, the 7 key three times for the letter “r”, then the 9 key three times for the letter “y”. You may need to wait for the cursor to change from | to _ when entering letters that are on the same number key.

  • Page 66: Dialing A Phone Number From The Phone Book

    Dialing a Phone Number from the Phone Book To quickly dial any phone number listed in your Phone Book: 1. With the handset hung up, OPTIONS press the YES button to see the Dial from Phone Book Options menu. Answering Machine Call History 2.

  • Page 67: Editing An Existing Contact In The Phone Book

    Editing an Existing Contact in the Phone Book To make changes to an existing contact in the Phone Book: 1. With the handset hung up, OPTIONS press the YES button to see the Dial from Phone Book Options menu. Answering Machine Call History 2.
  • Page 68 6. To edit the name, use the EDIT PHONE BOOK DOWN arrow button as a backspace to erase letters. You Name: Mary at Home_ can enter new/different letters Number: 555-1234 using the dialing pad. Look for the letters listed on the number keys to know which Press YES to edit number or NO to exit for Shift,...

  • Page 69: Removing A Contact From Your Phone Book

    Removing a Contact from your Phone Book To remove a contact from your Phone Book: 1. With the handset hung up, OPTIONS press the YES button to see the Dial from Phone Book Options menu. Answering Machine Call History 2. Press the DOWN arrow button Edit Phone Book repeatedly until Edit Phone Conversations...

  • Page 70: Section 7: Using Speed Dial Buttons

    Using Speed SECTION 7 Dial Buttons This section tells you how to set up and use the three Speed Dial buttons on your CapTel phone. TOPICS: About the Speed Dial Buttons Saving Phone Numbers in the Speed Dial Buttons Editing Phone Numbers in the Speed Dial Buttons Dialing with the Speed Dial Buttons About the Speed Dial Buttons...

  • Page 71: Saving Phone Numbers In The Speed Dial Buttons

    Saving Phone Numbers in the Speed Dial Buttons 1. With the handset hung up, SPEED DIAL 3 press the SPEED DIAL button you want to program. Name: 2. Press the YES button to edit. Number: 3. Use the dialing pad to enter Press YES to edit or NO to exit the letters of the name of the person you wish to add.

  • Page 72: Editing Phone Numbers In The Speed Dial Buttons

    Editing Phone Numbers in the Speed Dial Buttons 1. Press the SPEED DIAL button SPEED DIAL 1 you wish to edit. 2. Press the YES button to edit Name: Mary Number: 555-1234 the name. 3. Use the DOWN arrow button Please lift handset to dial this number to backspace/erase letters in Press YES to edit or NO to exit...

  • Page 73: Dialing With The Speed Dial Buttons

    Dialing with the Speed Dial Buttons 1. Make sure that the CAPTIONS SPEED DIAL 1 button is on (red light on). Name: Mary Cell Number: 789-3456 2. Press the SPEED DIAL button with the number that you want to call. Please lift handset to dial this number Press YES to edit or NO to exit 3.

  • Page 74: Section 8: Settings

    Settings SECTION 8 This section explains how to adjust settings on your phone to fit your preferences. TOPICS: Setting the Captions Button Default to On/Off Turning Spanish Captions On/Off Dialing a Number to Get an Outside Line Setting a Call Waiting Block Adjusting the Volume of the Ringer Setting the Pitch of the Ringer Turning Keypad Lights On/Off...

  • Page 75: Setting The Captions Button Default To On/Off

    Setting the Captions Button Default to On/Off You can change the default setting of your CapTel 840 to always have the Captions button set to ON or to always have the Captions button set to OFF. Your CapTel 840 comes with the Captions button set to ON.
  • Page 76 To change the Captions button setting: 1. With the handset hung up, OPTIONS press the YES button to see the Dial from Phone Book Options menu. Answering Machine Call History 2. Press the DOWN arrow button Edit Phone Book repeatedly to highlight Conversations Settings.

  • Page 77: Turning Spanish Captions On/Off

    Setting the captions to Spanish language also changes the Options menu to display in Spanish. NOTE: Spanish captioning is available for Spanish-to-Spanish conversations only. The CapTel 840 phone does not translate from English conversations to Spanish captions. To turn Spanish captions on: 1.
  • Page 78 5. Press the UP or DOWN arrow SPANISH CAPTIONS CURRENTLY OFF button to select Spanish Spanish Captions On Captions On or Spanish Spanish Captions Off Captions Off. 7. Press the YES button to accept. Press YES to accept or NO to exit 8.

  • Page 79: Dialing A Number To Get An Outside Line

    Dialing a Number to Get an Outside Line Is a number required to get an “outside line” before you can place a call? In some office settings, for example, you may need to dial a 9 or other number to get an outside line. This number must be entered in the Dialing Prefix menu in order for captions to work properly.
  • Page 80 4. Press the DOWN arrow button CAPTION SETTINGS repeatedly until Dialing Captions Button Prefix is highlighted. Press Spanish Captions 1 or 2 Line Captions the YES button to select. Dialing Prefix Block Call Waiting VCO Mode Press YES to select or press NO to exit Edit Dialing Prefix 5.

  • Page 81: Setting A Call Waiting Block

    Setting a Call Waiting Block Do you have Call Waiting as part of your telephone service? Call Waiting is not supported in 1-Line Mode, as it may disrupt your captions. If you have Call Waiting service, you need to set a Call Waiting Block in the CapTel menu. Setting a Call Waiting Block only affects captioned calls.
  • Page 82 5. Use the dialing keypad to enter Edit Block Call Waiting the number you need to block Call Waiting. Use the DOWN arrow button for Backspace and Block Call Waiting: _ the UP arrow button to add in a 2-second delay, which will appear as a comma (,).

  • Page 83: Adjusting The Volume Of The Ringer

    Adjusting the Volume of the Ringer You can set the volume of the CapTel 840 ringer to the volume that you hear best: Choose from minimum volume (105 dB), medium volume (111 dB), maximum volume (117 dB), or Mute (turns Ringer off).

  • Page 84: Setting The Pitch Of The Ringer

    Setting the Pitch of the Ringer You can select the Ringer Pitch that helps you hear best, selecting from Low, Medium, or High frequency pitch. To set the Ringer pitch: 1. Press the YES button to see the OPTIONS Options menu. Dial from Phone Book Answering Machine 2.

  • Page 85: Turning Keypad Lights On/Off

    Turning Keypad Lights On/Off The CapTel 840 dialing keypad is lit to make it easier to see the number keys. The lights on the number keypad can be turned off in the CapTel Options menu. When Keypad Lights Timeout is selected, the lights on the number keypad go off automatically after approximately 60 seconds of inactivity.
  • Page 86 4. Press the UP or DOWN arrow KEYPAD LIGHTS CURRENTLY TIMEOUT button to turn Keypad Lights Keypad Lights Always On Always On or Keypad Lights Keypad Lights Timeout Timeout. NOTE: When Keypad Lights Timeout is selected, the dialing keypad lights will go off whenever the display is Press YES to accept or NO to exit blank (after approximately 60...

  • Page 87: Saving The Captions Volume

    Saving the Captions Volume The volume level automatically returns to a mid-range setting each time you hang up the CapTel phone. You can set the CapTel to remember and use your preferred volume level on every captioned call. The saved volume only applies when the Captions button is on.
  • Page 88 5. Use the UP or DOWN arrow CURRENTLY NOT SAVING CAPTIONS VOLUME buttons to highlight Save Save Captions Volume Captions Volume or Do Not Do Not Save Captions Volume Save Captions Volume. Press YES to select. Press YES to accept or NO to exit 6.

  • Page 89: Setting Your Captel Phone For Tone/Pulse Dialing

    Setting your CapTel Phone for Tone/Pulse Dialing The dialing mode of your CapTel 840 phone is set to Tone dialing. To set the dialing mode to Pulse dialing: 1. With the handset hung up, OPTIONS press the YES button to see the Dial from Phone Book Options menu.

  • Page 90: Setting The Time And Date

    Setting the Time and Date To set the time and date: 1. With the handset hung up, OPTIONS press the YES button to see the Dial from Phone Book Options menu. Answering Machine Call History 2. Press the DOWN arrow button Edit Phone Book repeatedly until Settings is Conversations...

  • Page 91: Using Vco To Call A Tty User

    You can also turn VCO mode on/off in the Captions Settings menu. Updating Your CapTel Phone Occasionally, changes are made to the CapTel 840 software. Your phone can check whether new software is available and then perform an update as needed over the telephone line.
  • Page 92 3. Press the DOWN arrow button SETTINGS repeatedly until Update Caption Settings Phone is highlighted. Phone Settings Display Settings Press the YES button to select. Set the Time and Date Update Phone 4. Press the YES button to begin Press YES to select or press NO to exit updating your phone, or press Update Phone the NO button to exit.

  • Page 93: Section 9: Using Captel In 2-Line Mode (Optional)

    Using CapTel in SECTION 9 2-Line Mode (Optional) This section tells you how to set up and use your CapTel phone in 2-Line Mode. TOPICS: About 2-Line Mode Turning 2-Line Mode On/Off Turning Captions On/Off in 2-Line Mode Answering an Incoming Call in 2-Line Mode Using Call Waiting in 2-Line Mode Customer Service: 888-269-7477 US I N G C A PTEL I N 2-LI N E M O D E...

  • Page 94: About 2-Line Mode

    (separate from Line 1). The CapTel 840 phone does not require two telephone lines to work – it can be used with just one telephone line as described earlier in this user manual.
  • Page 95 How 2-Line Mode Works The voice conversation is carried on Line 1, just like with any other landline telephone. When the receiver is lifted to make or receive a call, Line 2 automatically connects to the Captioning Service to provide the captions. You can turn the captions on/off at any time during the call over Line 2, without affecting the voice conversation on Line 1.
  • Page 96 • The other line (Line 1) can be any type of telephone service: analog, digital cable phone service, DSL with filter, VOIP, etc. NOTE: The CapTel 840 phone does NOT work with PBX digital telephone systems found in some business settings, residential facilities, or hotels/hospitals unless an analog port is available.

  • Page 97: Turning 2-Line Mode On/Off

    Turning 2-Line Mode On/Off To Turn 2-Line Mode on: NOTE: You must follow this procedure to turn on 2-Line CapTel service. Simply plugging a second line into the CapTel phone will not activate 2-Line capabilities. There are two steps to setting up your CapTel for 2-Line Mode. First, plug the telephone lines in.
  • Page 98 4. Plug the telephone line cords into the appropriate wall jacks and the AC adapter into an electrical outlet. Make sure that each telephone cord plugs into a separate line, each with its own telephone number, not just an extension line. STEP 2: Activate the 2-Line Menu option: 1.

  • Page 99: Turning Captions On/Off In 2-Line Mode

    5. Press the DOWN arrow button CURRENT CAPTIONING METHOD USES 2 LINES until Use 2 Telephone Lines Use 1 Telephone Line is highlighted. Press the YES Use 2 Telephone Lines button to turn 2-Line Mode on. 6. Press the NO button repeatedly to exit out of Options menu.

  • Page 100: Answering An Incoming Call In 2-Line Mode

    Answering an Incoming Call in 2-Line Mode 1. When the CapTel rings, RING! is displayed. 2. Pick up the handset to answer. Check to see if the Captions feature is on (the red light around the CAPTIONS button is on). If the Caption Feature is On The CapTel phone will automatically connect the call to the Captioning Service using Line 2.

  • Page 101: Using Call Waiting In 2-Line Mode

    Using Call Waiting in 2-Line Mode With 2-Line CapTel, you can use enhanced telephone features provided by your phone company such as Call Waiting that you may have as part of your telephone service. You will see captions during your first conversation and during the second Call Waiting conversation as well.
  • Page 102 2-Line CapTel: Tips and Hints 1. As you answer an incoming call, there will be an initial delay of at least 12–15 seconds between the time you answer and the time that captions start. This is because it takes time to connect to the Captioning Service, which provides captions throughout the call.

  • Page 103: Problem Solving

    If you need to dial a “9” or another number to get an outside line, then you must enter a dialing prefix in the CapTel 840 Options menu (see page 77 for instructions) before placing your call. When programming a Speed Dial button, be sure to include the dialing prefix before the phone number.
  • Page 104 Display screen seems to be “stuck” at Waiting for Captions status bar. Nothing seems to be happening. • Hang up your CapTel 840 phone and try to place the call again. • If you are still experiencing the problem, unplug your CapTel 840 from the power adapter, wait 10 seconds, then plug the power back in again.
  • Page 105 Using a Signaler with CapTel To use an optional signaler light (sold separately) with CapTel, plug the device into an unused telephone extension jack. If you only have the one jack that is being used by your CapTel, you can use a “Y-jack” (also called a “duplex jack”).

  • Page 106: Care And Safety

    C A R E & M A I N T E N A N C E Cleaning Never use liquid or aerosol cleaners. Unplug the CapTel and wipe with a damp cloth. If necessary, use a small amount of mild soap such as dishwashing soap on the cloth.

  • Page 107: Index

    ....58 reviewing captions after turning on/off......50 hanging up ........33 Assistive listening devices ..11, 25 turning captions using with CapTel 840 ....11, 25 On/Off ......9, 22, 28, 29 Audio jacks ........11 seeing captions of answering machine messages .....52 Buttons..........6-9 changing size of captions.....37...
  • Page 108 Ringer adjusting the brightness ....43 adjusting pitch......82 adjusting volume......81 Flash button......6, 8, 99 turning off (mute) ......81 Headsets, using with CapTel 840..11 Scroll, captions on display ....41 Lights, on keypad......83 Set up ..........12 Messages, Answering Machine requirements .......12 clearing messages ......55 help with set up......16...

  • Page 109: Fcc Information

    The CapTel telephone does not have any user-serviceable parts. Modification or changes to the CapTel not expressly A plug and jack used to connect this equipment to the approved by Ultratec, Inc. can void your authority to premises wiring and telephone network must comply operate the equipment.

  • Page 110: Specifications

    CapTel 840 Specifications Physical Dimensions Controls Connections Size: 9" x 6.5" x 7.5" Conversation: Amplification Telephone line: requires RJ11 Weight: 2 lb. 10 oz. when Captions on: 0-40 dB gain connection (must be standard when Captions off: 0-18 dB gain analog line or DSL with filter).
  • Page 111 CapTel is the latest innovation from Ultratec, Inc. 450 Science Drive Madison, WI 53711 (888) 269-7477 V/TTY (866) 670-9134 (Spanish CapTel Customer Service) Email: CapTel@CapTel.com Fax: (608) 204-6167 Online: www.CapTel.com ©2012 Ultratec, Inc. All rights reserved. Ultratec and CapTel are registered trademarks of Ultratec, Inc.
  • Page 112 Getting Help If you have any questions or comments as you use your new CapTel 840, we’re here to help. Use any of these ways to contact us: CUST SERV Button Pick up the handset and press the CUST SERV button to automatically speed dial directly to our helpful Customer Service team.

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