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HP ML110 G2 User Manual
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HP ML110 G2 User Manual

Proliant 100 series
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See also: Technical White Paper , User Manual
HP ProLiant 100 Series Server

User Guide

for HP ProLiant ML110 G2, G3, and G4 Servers and ProLiant ML150 G2 and G3 Servers
June 2006 (Fifth Edition)
Part Number 368156-005

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Summary of Contents for HP ML110 G2

  • Page 1: User Guide

    HP ProLiant 100 Series Server User Guide for HP ProLiant ML110 G2, G3, and G4 Servers and ProLiant ML150 G2 and G3 Servers June 2006 (Fifth Edition) Part Number 368156-005...
  • Page 2 © Copyright 2004-2006 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

  • Page 3: Table Of Contents

    Hardware options installation....................... 12 Introduction ............................12 Processor option............................12 Installing a processor in an HP ProLiant ML150 Generation 3 Server............ 12 Installing a processor in other HP ProLiant 100 Series Servers ............. 15 Installing SATA or SAS hard drives ......................16 Removable media devices ........................
  • Page 4 Current firmware versions ....................... 74 Updating firmware ........................74 Drivers ............................75 Contacting HP ............................76 Contacting HP technical support or an authorized reseller..............76 Server information you need ......................76 Operating system information you need ................... 77 Battery replacement ........................81 Regulatory compliance notices .....................
  • Page 5 Electrostatic discharge ......................... 88 Preventing electrostatic discharge ......................88 Grounding methods to prevent electrostatic discharge .................. 88 Technical support........................89 HP contact information ..........................89 Before you contact HP..........................89 Customer Self Repair ..........................89 Acronyms and abbreviations......................97 Index............................100...

  • Page 6: Server Operations

    Server operations In this section Power up the server ..........................6 Power down the server..........................6 Access panel ............................6 Power up the server To power up the server, press the Power On/Standby button. Power down the server WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment, remove the power cord to remove power from the server.

  • Page 7: Server Setup

    Registering the server..........................11 Optional installation services Delivered by experienced, certified engineers, HP Care Pack services help you keep your servers up and running with support packages tailored specifically for HP ProLiant systems. HP Care Packs let you integrate both hardware and software support into a single package. A number of service level options are available to meet your needs.

  • Page 8: Rack Planning Resources

    HP servers draw in cool air through the front door and expel warm air through the rear door. Therefore, the front and rear rack doors must be adequately ventilated to allow ambient room air to enter the cabinet, and the rear door must be adequately ventilated to allow the warm air to escape from the cabinet.

  • Page 9: Temperature Requirements

    • Front and rear doors—If the 42U rack includes closing front and rear doors, you must allow 5,350 sq cm (830 sq in) of holes evenly distributed from top to bottom to permit adequate airflow (equivalent to the required 64 percent open area for ventilation). •...

  • Page 10: Rack Warnings

    Because of the high ground-leakage currents associated with multiple servers connected to the same power source, HP recommends the use of a PDU that is either permanently wired to the building’s branch circuit or includes a nondetachable cord that is wired to an industrial-style plug. NEMA locking-style plugs or those complying with IEC 60309 are considered suitable for this purpose.

  • Page 11: Registering The Server

    Registering the server To register the server, refer to the HP Registration website (http://register.hp.com). Server setup 11...

  • Page 12: Hardware Options Installation

    Processor option This section provides the following procedures: • Installing a processor in an HP ProLiant ML150 Generation 3 Server (on page 12) • Installing a processor in other HP ProLiant 100 Series Servers (on page 15) For more information on installing a processor in a specific server, see the installation sheet that ships with the processor option kit.
  • Page 13 Remove the access panel ("Access panel" on page 6). Open the processor retaining latch and the processor socket retaining bracket. Remove the processor socket protective cover. IMPORTANT: Be sure the processor remains inside the processor installation tool. Hardware options installation 13...
  • Page 14 If the processor has separated from the installation tool, carefully re-insert the processor in the tool. Align the processor installation tool with the socket and install the processor. Hardware options installation 14...

  • Page 15: Installing A Processor In Other Hp Proliant 100 Series Servers

    Install the heatsink. See the server installation sheet. Install the access panel. Installing a processor in other HP ProLiant 100 Series Servers CAUTION: To prevent possible server malfunction and damage to the equipment, do not mix single- and dual-core processors or processors with different speeds or cache sizes.

  • Page 16: Installing Sata Or Sas Hard Drives

    PPM. Install the access panel. Installing SATA or SAS hard drives The HP ProLiant ML110 Generation 4 Server and the HP ProLiant ML150 Generation 3 Server support SAS and SATA drives depending on the controller configuration. Hardware options installation 16...
  • Page 17 ProLiant server SATA support SAS support Maximum drives ProLiant ML110 G4 Embedded Optional HBA Server ProLiant ML150 G3 Embedded Optional HBA Server For optimal performance, avoid mixing SAS and SATA hard drives. CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank.

  • Page 18: Removable Media Devices

    Prepare the hard drive. Install the hard drive. Close the bezel. Resume normal server operations. Determine the status of the hard drive from the hot-plug SAS hard drive LED combinations. Removable media devices Depending on the model, the ProLiant 100 Series server may support the installation of an optional tape drive or other removable media devices.

  • Page 19: Installing Media Devices With Rails

    You can install one full-height or up to two half-height removable media devices in the removable media cage. NOTE: The HP ProLiant ML150 Generation 2, the HP ProLiant ML110 Generation 3, and the HP ProLiant ML110 Generation 4 Servers do not support full-height media devices.
  • Page 20 • HP ProLiant ML110 Generation 3 Server • HP ProLiant ML110 Generation 4 Server • HP ProLiant ML150 Generation 3 Server Hardware options installation 20...

  • Page 21: Installing Media Devices With A Media Latch

    You can install one full-height or up to two half-height removable media devices in the removable media cage. NOTE: The HP ProLiant ML150 Generation 2, the HP ProLiant ML110 Generation 3, and the HP ProLiant ML110 Generation 4 Servers do not support full-height media devices.

  • Page 22: Installing Media Devices With Wire Retainers

    You can install one full-height or up to two half-height removable media devices in the removable media cage. NOTE: The HP ProLiant ML150 Generation 2, the HP ProLiant ML110 Generation 3, and the HP ProLiant ML110 Generation 4 Servers do not support full-height media devices.
  • Page 23 Open the media bay retainers and install the media bay plate. Tighten the media bay plate screw. Remove the media bay support wire. Slide the full-height media device part of the way into the bay. Connect the four-pin power cable to the full-height device. Connect the device cable to the device and the system board or to an expansion board, as directed by the option documentation.
  • Page 24 Access the removable media cage. Remove the bezel blank. NOTE: HP recommends that you remove all bezel blanks to facilitate drive installation. Release the media bay retainers and slide the half-height media device part of the way into the bay.

  • Page 25: Memory Options

    Install the DIMM. Refer to the installation sheet for server-specific configuration and population guidelines. Replace the access panel ("Access panel" on page 6). Expansion board options Depending on the model, HP ProLiant 100 Series servers use one of the following methods to retain expansion boards within the server: Hardware options installation 25...

  • Page 26: Installing An Expansion Board With A Single Retainer

    Individual retainers for each expansion board • A single expansion board retainer for all expansion boards (external) This document provides the following procedures for installing expansion boards into HP ProLiant 100 Series servers: • Installing an expansion board with a single retainer (on page 26) •...

  • Page 27: Installing An Expansion Board With Individual Retainers

    Remove the expansion slot cover. IMPORTANT: It may be necessary to remove the slot cover next to the slot in which you are installing a board. Install the expansion board. Close the expansion slot latch to secure the board. Connect any required internal or external cables to the expansion board. Refer to the documentation that ships with the expansion board for more information.
  • Page 28 Power down the server (on page 6). Extend the server from the rack, if applicable. IMPORTANT: It may be necessary to remove the slot cover next to the slot in which you are installing a board. Remove the access panel ("Access panel"...

  • Page 29: Installing An Expansion Board With An External Retainer

    Install the expansion board. Close the expansion slot retainer to secure the board. Connect any required internal or external cables to the expansion board. See the documentation that ships with the expansion board for more information. Replace the access panel ("Access panel"...
  • Page 30 Remove the slot cover retainer. CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all PCI slots have either an expansion slot cover or an expansion board installed. Remove the expansion slot cover. IMPORTANT: It may be necessary to remove the slot cover next to the slot in which you are installing a board.
  • Page 31 Install the expansion board. Close the expansion slot latch to secure the board. Connect any required internal or external cables to the expansion board. Refer to the documentation that ships with the expansion board for more information. Reinstall the slot cover retainer. Replace the access panel ("Access panel"...

  • Page 32: Server Software And Configuration Utilities

    Keeping the system current Drivers HP drivers and utilities can be found on the Support CD. For the latest drivers and information on supported operating systems, refer to the HP website (http://www.hp.com/support). IMPORTANT: Always perform a backup before installing or updating device drivers.

  • Page 33: Required Hardware

    NOTE: Systems with Microsoft® Windows Server™ 2003 and HP embedded drivers do not require additional hardware. Diskette and CD-ROM drive options To acquire a diskette drive option or CD-ROM drive option for a server, contact an HP authorized reseller. For the name of the nearest HP authorized reseller: •...
  • Page 34 This process can take up to 50 minutes, depending on drive capacity. After configuration is complete, press Esc to exit the utility. For more information on configuring the SATA RAID feature, see the HP Embedded SATA RAID Controller User Guide on the HP website (http://h10010.www1.hp.com/wwpc/us/en/ss/WF04a/15351-...

  • Page 35: Usb Diskette And Cd-Rom Drives

    NOTE: HP recommends the use of HP standard USB disk drives. HP provides both standard USB support and legacy USB support. Standard support is provided by the OS through the appropriate USB device drivers. Before the OS loads, HP provides support for USB devices through legacy USB support, which is enabled by default in the system ROM.

  • Page 36: Installing Hp Storage Manager

    The HP Storage Manager utility enables administrators to create and manage arrays without rebooting the server to access the BIOS utility. To install and run this utility, see the instructions for each OS in the HP Storage Manager User Guide, available from the HP Business Support Center website (http://h20000.www2.hp.com/bizsupport/TechSupport/Home.jsp).

  • Page 37: Troubleshooting

    Diagnostic flowcharts..........................44 Hardware problems..........................54 Software problems ..........................70 Firmware maintenance..........................73 Contacting HP ............................76 Pre-diagnostic steps WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary information in the server documentation before removing, replacing, reseating, or modifying system components.
  • Page 38 Warnings and cautions WARNING: Only authorized technicians trained by HP should attempt to repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module-level repair. Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the component level or to make modifications to any printed wiring board.

  • Page 39: Symptom Information

    If the problem occurs randomly, what is the duration or frequency? To answer these questions, the following information may be useful: • Run HP Insight Diagnostics (on page 32) and use the survey page to view the current configuration or to compare it to previous configurations. •...
  • Page 40 Do not disconnect the printer if you want to use it to print error messages. Collect all tools and utilities, such as a Torx screwdriver, loopback adapters, ESD wrist strap, and software utilities, necessary to troubleshoot the problem. HP recommends you have access to the server documentation for server-specific information. Troubleshooting 40...

  • Page 41: Common Problem Resolution

    Updating firmware To update the system ROM or option firmware, use HP Smart Components. These components are available on the Firmware Maintenance CD and the HP website (http://www.hp.com/support). The most recent version of a particular server or option firmware is available on the following: •...

  • Page 42: Hard Drive Guidelines

    View additional documentation on updating firmware, such as the Regular Firmware Updates Essential for Optimal Performance and Functionality of HP ProLiant Servers white paper, on the HP ROM- BIOS/Firmware Updates website (http://h18023.www1.hp.com/support/files/server/us/romflash.html). Hard drive guidelines SAS and SATA hard drive guidelines When adding hard drives to the server, observe the following general guidelines: •...

  • Page 43: Scsi Hard Drive Guidelines

    The drive is part of an array being selected by an array configuration utility • Drive Identification has been selected in HP SIM • The drive firmware is being updated The drive has been placed offline due to hard disk drive failure or subsystem communication failure.

  • Page 44: Diagnostic Flowcharts

    Troubleshooting flowcharts ........................44 Troubleshooting flowcharts To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this section, "Start diagnosis flowchart (on page 44)," and follow the appropriate diagnostic path. If the other flowcharts do not provide a troubleshooting solution, follow the diagnostic steps in "General diagnosis flowchart (on page 45)."...

  • Page 45: General Diagnosis Flowchart

    "Loose connections (on page 41)" "Service notifications (on page 41)" The most recent version of a particular server or option firmware is available on the following websites: • HP Support website (http://www.hp.com/support) • HP ROM-BIOS/Firmware Updates website (http://h18023.www1.hp.com/support/files/server/u s/romflash.html) "General memory problems are occurring (on page 62)"...
  • Page 46 Item • Server maintenance and service guide, located on the Support CD or the HP website (http://www.hp.com/products/servers/platforms) • "Hardware problems (on page 54)" • Server maintenance and service guide, located on the Support CD or the HP website (http://www.hp.com/products/servers/platforms) •...
  • Page 47 Power-on problems flowchart Symptoms: • The server does not power on. • The system power LED is off or amber. NOTE: For the location of server LEDs and information on their statuses, refer to the server documentation. Troubleshooting 47...
  • Page 48 "Power source problems (on page 54)" • "Power supply problems (on page 54)" • Server maintenance and service guide, located on the Support CD or the HP website (http://www.hp.com/products/servers/platforms) "System open circuits and short circuits (on page 64)" Troubleshooting 48...
  • Page 49 POST problems flowchart Symptoms: • Server does not complete POST NOTE: The server has completed POST when the system attempts to access the boot device. • Server completes POST with errors Possible problems: • Improperly seated or faulty internal component •...
  • Page 50 Server maintenance and service guide, located on the Support CD or the HP website (http://www.hp.com/products/servers/platforms) "Symptom information (on page 39)" • "Server information you need (on page 76)" • "Operating system information you need (on page 77)" "HP contact information (on page 89)" Troubleshooting 50...

  • Page 51: Os Boot Problems Flowchart

    Possible causes: • Corrupted operating system • Hard drive subsystem problem Item "HP Insight Diagnostics (on page 32)" • "Operating system problems (on page 70)" • "HP contact information (on page 89)" "General memory problems are occurring (on page 62)"...

  • Page 52: Server Fault Indications Flowchart

    Server fault indications flowchart Symptom: Server boots, but the internal health LED or external health LED is red or amber. NOTE: For the location of server LEDs and information on their statuses, refer to the server documentation. Possible causes: • Improperly seated or faulty internal or external component •...
  • Page 53 Item Server maintenance and service guide, located on the Support CD or the HP website (http://www.hp.com/products/servers/platforms) "Power-on problems flowchart (on page 47)" "HP Insight Diagnostics (on page 32)" • "Hardware problems (on page 54)" • Server maintenance and service guide, located on the Support CD or the HP website (http://www.hp.com/products/servers/platforms)

  • Page 54: Hardware Problems

    Hardware problems In this section Power problems ............................. 54 General hardware problems........................55 Internal system problems ......................... 57 System open circuits and short circuits ...................... 64 External device problems ........................65 Audio problems ............................. 66 Printer problems ............................. 66 Mouse and keyboard problems ....................... 66 Modem problems ...........................

  • Page 55: General Hardware Problems

    Remove unsupported hardware. Refer to the release notes included with the hardware to be sure the problem is not caused by a last minute change to the hardware release. If no documentation is available, refer to the HP support website (http://www.hp.com/support).

  • Page 56: Unknown Problem

    Be sure all boards are properly installed in the server. Run HP Insight Diagnostics (on page 32) to see if it recognizes and tests the device. Uninstall the new hardware.

  • Page 57: Internal System Problems

    Refer to the device documentation to be sure the device is properly installed. For example, a third- party PCI or PCI-X board may be required to be installed on the primary PCI or PCI-X bus, respectively. Testing the device Action: Uninstall the device.

  • Page 58: Diskette Drive Problems

    DAT drive problems Sense error codes are displayed Action: Refer to the Troubleshooting DAT Drives white paper for information on DAT drive sense error codes. Search for it on the HP website (http://www.hp.com). DAT drive error or failure occurs Action: Be sure drivers, software, and firmware are upgraded to the latest revisions.
  • Page 59 Be sure the diskette is not damaged. Run the diskette utility on the diskette (CHKDSK on some systems). Be sure the diskette is properly inserted. Remove the diskette and reinsert correctly into the drive. Be sure the diskette drive is cabled properly. Refer to the server documentation. A problem has occurred with a diskette transaction Action: Be sure the directory structure on the diskette is not bad.

  • Page 60: Fan Problems

    that they need replacing. If bad cartridges are found, you will need to inspect the DLT drives leader assembly. • To examine the cartridge take-up leader, tilt the cartridge receiver door on the front of the drive and look inside to see that the drive leader is connected to the buckling link-hook. •...

  • Page 61: Hard Drive Problems

    Action: Check the LEDs on the hard drive to be sure they indicate normal function. Refer to the server documentation or the HP website (http://www.hp.com) for information on hard drive LEDs. Be sure no loose connections (on page 41) exist.

  • Page 62: Memory Problems

    DIMM. • Remove any third-party memory. • Run HP Insight Diagnostics (on page 32) to test the memory. Server is out of memory Action: Be sure the memory is configured properly. Refer to the application documentation to determine the memory configuration requirements.

  • Page 63: Ppm Problems

    Be sure the memory is the correct type for the server and is installed according to the server requirements. Refer to the server documentation or HP website (http://www.hp.com). Be sure you have not exceeded the memory limits of the server or operating system. Refer to the server documentation.

  • Page 64: System Open Circuits And Short Circuits

    Processor problems Action: If applicable, check the processor LEDs to identify if a PPM failure occurred. For information on LEDs, refer to the server documentation. Be sure each processor is supported by the server and is installed properly. Refer to the server documentation for processor requirements.

  • Page 65: External Device Problems

    External device problems Video problems Screen is blank for more than 60 seconds after you power up the server Action: Power up the monitor and be sure the monitor light is on, indicating that the monitor is receiving power. Be sure the monitor power cord is plugged into a working grounded (earthed) AC outlet. Be sure the monitor is cabled to the intended server or KVM connection.

  • Page 66: Audio Problems

    Audio problems Action: Be sure the server speaker is connected. Refer to the server documentation. Printer problems Printer does not print Action: Be sure the printer is powered up and online. Be sure no loose connections (on page 41) exist. Be sure the correct printer drivers are installed.
  • Page 67 Type AT&F at the command prompt to reset the modem to factory-default settings. Be sure you are in terminal mode and not MS-DOS mode. Refer to the HP website (http://www.hp.com) for a complete list of AT commands. AT commands are not visible Action: Set the echo command to On using the AT command ATE.

  • Page 68: Network Controller Problems

    Be sure an incoming call is not breaking the connection due to call waiting. Disable call waiting, and then reestablish the connection. AT command initialization string is not working Action: Use the most basic string possible to perform the task. The default initialization string is AT&F&C1&D2&K3.
  • Page 69 Be sure the controller drivers are up to date. Be sure a valid IP address is assigned to the controller and that the configuration settings are correct. Run Insight Diagnostics ("HP Insight Diagnostics" on page 32) and replace failed components as indicated.

  • Page 70: Software Problems

    Other useful resources include HP Insight Diagnostics (on page 32) and HP SIM. Use either utility to gather critical system hardware and software information and to help with problem diagnosis.

  • Page 71: Operating System Updates

    Install the current drivers. If you apply the update and have problems, refer to the Software and Drivers Download website (http://h18007.www1.hp.com/support/files/server) to find files to correct the problems. Restoring to a backed-up version If you recently upgraded the operating system or software and cannot resolve the problem, you can try restoring a previously saved version of the system.

  • Page 72: When To Reconfigure Or Reload Software

    • Linux—Refer to the operating system documentation for information. Linux operating systems For troubleshooting information specific to Linux operating systems, refer to the Linux for ProLiant website (http://h18000.www1.hp.com/products/servers/linux). Application software problems Software locks up Action: Check the application log and operating system log for entries indicating why the software failed.

  • Page 73: Firmware Maintenance

    Be sure you have the most current drivers. Firmware maintenance HP has developed technologies that ensure that HP servers provide maximum uptime with minimal maintenance. Many of these technologies also reduce server management efforts, enabling administrators to work on issues and resolve problems without taking servers offline.

  • Page 74: Rompaq Utility

    A backup copy of the ROM image existing on the target server is made in the ROM image backup subdirectory: \CPQSYSTEM\FWBACKUP\SYSTEM For additional information, refer to the HP Online ROM Flash User Guide on the HP website (http://h18023.www1.hp.com/support/files/server/us/romflash.html). Option ROMs Types of option ROMs include: •...

  • Page 75: Drivers

    Verify the firmware update by checking the version of the current firmware. Drivers HP drivers and utilities can be found on the Support CD. For the latest drivers and information on supported operating systems, refer to the HP website (http://www.hp.com/support).

  • Page 76: Contacting Hp

    Server information you need........................76 Operating system information you need....................77 Contacting HP technical support or an authorized reseller Before contacting HP, always attempt to resolve problems by completing the procedures in this guide. IMPORTANT: Collect the appropriate server information ("Server information you need"...

  • Page 77: Operating System Information You Need

    Specific software information: • Operating system information ("Operating system information you need" on page 77) • List of third-party, HP, and Compaq software installed • PCAnywhere information, if installed • Verification of latest drivers installed • Verification of latest ROM/BIOS •...

  • Page 78: Novell Netware Operating Systems

    /etc/modules.conf or etc/conf.modules • /etc/lilo.conf or /etc/grub.conf • /etc/fstab • If HP drivers are installed: • Version of the PSP used • List of drivers from the PSP (/var/log/hppldu.log) • A list of each third-party hardware component installed, with the firmware revisions •...
  • Page 79 /etc/conf/cf.d/config.h • /etc/conf/cf.d/sdevice • /var/adm/messages (if PANIC messages are displayed) • If HP drivers are installed: • Version of the EFS used • List of drivers from the EFS • If management agents are installed, version number of the agents •...
  • Page 80 Type of installation selected: Interactive, WebStart, or Customer JumpStart • Which software group selected for installation: End User Support, Entire Distribution, Developer System Support, or Core System Support • If HP drivers are installed with a DU: • DU number • List of drivers in the DU diskette •...

  • Page 81: Battery Replacement

    Battery replacement If the server no longer automatically displays the correct date and time, you may need to replace the battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years. WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack.

  • Page 82: Regulatory Compliance Notices

    Regulatory compliance notices In this section Regulatory compliance identification numbers.................... 82 Federal Communications Commission notice ..................... 82 Declaration of conformity for products marked with the FCC logo, United States only........83 Modifications............................84 Cables ..............................84 Canadian notice (Avis Canadien) ......................84 European Union regulatory notice ......................

  • Page 83: Class A Equipment

    Hewlett-Packard Company P. O. Box 692000, Mail Stop 530113 Houston, Texas 77269-2000 • 1-800-HP-INVENT (1-800-474-6836). (For continuous quality improvement, calls may be recorded or monitored.) For questions regarding this FCC declaration, contact us by mail or telephone: • Hewlett-Packard Company P.

  • Page 84: Modifications

    Modifications The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by Hewlett-Packard Company may void the user’s authority to operate the equipment. Cables Connections to this device must be made with shielded cables with metallic RFI/EMI connector hoods in order to maintain compliance with FCC Rules and Regulations.

  • Page 85: Disposal Of Waste Equipment By Users In Private Households In The European Union

    Disposal of waste equipment by users in private households in the European Union This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment.

  • Page 86: Korean Notice

    • Allow only HP Authorized Service technicians to repair the unit. The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration implemented regulations for laser products on August 2, 1976. These regulations apply to laser products manufactured from August 1, 1976.

  • Page 87: Taiwan Battery Recycling Notice

    Batteries, battery packs, and accumulators should not be disposed of together with the general household waste. To forward them to recycling or proper disposal, please use the public collection system or return them to HP, an authorized HP Partner, or their agents.

  • Page 88: Electrostatic Discharge

    Electrostatic discharge In this section Preventing electrostatic discharge......................88 Grounding methods to prevent electrostatic discharge ................88 Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices.

  • Page 89: Technical Support

    If during the diagnosis period HP (or HP service providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts: Technical support 89...
  • Page 90 HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective part back to HP within a defined period of time, normally five (5) business days.
  • Page 91 La mancata restituzione del componente può comportare la fatturazione del ricambio da parte di HP. Nel caso di riparazione da parte del cliente, HP sostiene tutte le spese di spedizione e resa e sceglie il corriere/vettore da utilizzare.
  • Page 92 Si no enviara el componente defectuoso requerido, HP podrá cobrarle por el de sustitución. En el caso de todas sustituciones que lleve a cabo el cliente, HP se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio.
  • Page 93 Opcional – Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.
  • Page 94 HP para que um técnico o ajude por telefone. A HP especifica nos materiais fornecidos com a peça CSR de reposição se a peça com defeito deve ser devolvida à HP. Nos casos em que isso for necessário, é preciso enviar a peça com defeito à HP dentro do período determinado, normalmente cinco (5) dias úteis.
  • Page 95 Technical support 95...
  • Page 96 Technical support 96...

  • Page 97: Acronyms And Abbreviations

    Acronyms and abbreviations ACPI Advanced Configuration and Power Interface BIOS Basic Input/Output System CCITT International Telegraph and Telephone Consultative Committee cable select DIMM dual inline memory module driver update Extended Feature Supplement electrostatic discharge input/output integrated device electronics International Electrotechnical Commission interrupt request Acronyms and abbreviations 97...
  • Page 98 Internet service provider keyboard, video, and mouse light-emitting diode NEMA National Electrical Manufacturers Association NFPA National Fire Protection Association network interface controller NetWare Loadable Module NVRAM non-volatile memory operating system peripheral component interface PCI Express peripheral component interconnect express PCI-X peripheral component interconnect extended power distribution unit POST...
  • Page 99 processor power module ProLiant Support Pack RAID redundant array of inexpensive (or independent) disks RBSU ROM-Based Setup Utility read-only memory serial attached SCSI SATA serial ATA SCSI small computer system interface support software diskette TCP/IP Transmission Control Protocol/Internet Protocol TMRA recommended ambient operating temperature uninterruptible power system universal serial bus...

  • Page 100: Index

    43 connection errors 67, 68 fans 60 connection problems 41, 67 FCC rating label 82 contacting HP 76, 77, 89 Federal Communications Commission (FCC) CSR (customer self repair) 89 notice 82, 83, 84 customer self repair (CSR) 89...
  • Page 101 62 hardware troubleshooting 55, 56, 57, 65 memory, interleaving 25 hotfixes 71 Microsoft operating systems 77 HP Insight Diagnostics 32 modem problems 66 HP Storage Manager 36 modems 66, 67 HP Technical Support 89 modifications, FCC notice 84...
  • Page 102 patches 71 ROM, types 73 PCI (peripheral component interface) 98 ROMPaq utility 32, 74 PCI boards 56, 57 peripheral component interface (PCI) 98 phone numbers 89 safety considerations 10, 37 power cord 38, 87 SAS drives 16, 42 power distribution unit (PDU) 9 SATA hard drive 16, 42 Power On/Standby button 6 SATA RAID configuration 33...
  • Page 103 71 UPS (uninterruptible power supply) 9, 54, 55 USB CD-ROM drive 35 USB devices 33, 35 ventilation 8 VGA 65 video colors 65 video problems 65 warnings 10, 38 website, HP 89 wire retainer 22 Index 103...

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