Quick problem solving chart
Did y o u ad d h ard w are?
Yes
Rem o ve th e h ard w are yo u in s tall ed
an d res tart th e co m p u ter.
Does the c om pu t er s till
h ave th e p ro b lem ?
Yes
Fro m Win d o w s , ru n the PC D r
fo r Win d o w s p rog ram . Us e the
Qu i ck Test Diag n o sti cs op tio n.
See " Starti n g PC Do cto r for
Wi nd o w s" o n p ag e 8-20 for
d etails .
Did th e c om p u ter p as s th e test?
Yes
See Qu i ck Referen c e fo r reco v ery in form atio n
Did th e c om p u ter p as s al l th e h ard w are tests ?
Yes
Yo u d o n o t h av e a h ard w are p ro b lem . See the
S
u p po rt In f o rm ati on sectio n
8-6
IBM Personal Computer User Guide
No
Fro m Win d o w s , ru n the PC D r fo r W in d o w s p ro g ram . Us e th e Qu ic k Tes t
Diagn o s tics o ptio n . See " Startin g PC Dr fo r Win d o w s" o n p ag e 8-20 for d etails .
Did th e c om p u ter p as s th e test?
See Qu i ck Referen c e fo r reco v ery in form atio n
No
Did th e c o m p u ter p ass all h ardw are tests ?
Yo u d o n o t h av e a h ard w are p ro b lem .
See the S
Th e h ard w are y o u ad d ed m ay n eed to b e
s etu p d ifferen t ly o r m ay b e in c o m p atib le.
IB M Help w are can h elp! See t h e S
In form atio n secti o n
No
Yo u m ay h av e a h ard w are p ro b lem . Fi rst, see " So lv in g h ard w are
an d sof tw are pro b lem s" o n p ag e 8-7. If th is d o es n ot f ix th e
p ro b lem , s ee the
No
Yo u m ay h av e a h ard w are p ro b lem . First , s ee " Sol vin g h ard w are
an d sof tw are pro b lem s" o n p ag e 8-7. If thi s d oes no t fix th e
.
p ro b lem , s ee the S
Yes
Yes
u p po rt In f o rm ati on sectio n
.
u p po rt
.
s u p p ort in fo rm atio n s ec tio n
u p po rt In f o rm ati on sectio n
No
Yo u m ay h av e a h ard w are p ro b lem .
First, see " Solv in g h ardw are an d
s o ftw are p rob l em s" on p ag e 8-7.
If this d oes n o t f ix th e p ro b lem , s ee
th e Su pp o rt In fo rm ation s ec tio n .
No
Yo u m ay h av e a h ard w are p ro b lem .
First, see " Solv in g h ardw are an d
s o ftw are p rob l em s" on p ag e 8-7.
If this d oes n o t f ix th e p ro b lem , s ee
th e S
u p po rt In f o rm ati on sectio n
.
.
.