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Partner PT-5910 Service Manual
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Partner PT-5910 Service Manual

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Summary of Contents for Partner PT-5910

  • Page 1 POS Terminal PT-5910 Service Manual...

  • Page 3: Declaration Of Conformity

    Copyright This publication, including all photographs, illustrations and software, is protected under international copyright laws, with all rights reserved. Neither this manual, nor any of the material contained herein, may be reproduced without written consent of the author. Disclaimer The information in this document is subject to change without notice. The manufacturer makes no representa- tions or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose.

  • Page 4: About This Manual

    About this manual The service manual provides service information for the PT-5910. This manual is designed to help train service personnel to locate and fix failing parts on the machine. This manual consists of the following sections: Chapter 1 Getting Started: This section covers unpacking and checking the package contents, and identifying components.

  • Page 5: Table Of Contents

    TABLE OF CONTENTS CHAPTER 1 GETTING STARTED ..........1 Unpacking the machine .................1 Identifying components .................2 CHAPTER 2 BIOS SETUP ............5 About the Setup Utility ...................5 Entering the Setup Utility ................6 BIOS navigation keys ................6 Using BIOS ....................7 Main Screen ....................8 Advanced Settings ..................9 IDE Configuration ..................10 Primary/ Secondary IDE Master ..............11...
  • Page 6 LPT Port, PS/2 Port, DC 12V connector and Audio Jacks ......55 Mainboard Board..................56 I/O Shield .....................57 Inverter ......................58 Panel Bracket ....................59 Waterproof Seal, Touch Panel, Touch Cover, LCD Panel ......59 APPENDIX PART LIST AND SPECIFICATION ......61 Part list for PT-5910 ..................64 Part list for PT-5910 Option ................65 Specifications ....................66...
  • Page 7 Figure 1.1 Unpacking the machine ............1 Figure 1.2 Front-right view ..............2 Figure 1.3 Rear view ................3 Figure 1.4 PT-5910 I/O connectors ............4 Figure 2.1 Main BIOS screen ..............6 Figure 2.2 Main Screen ................8 Figure 2.3 Advanced Settings Screen ............. 9 Figure 2.4 IDE Configuration sub-menu..........

  • Page 9: Chapter 1 Getting Started

    CHAPTER 1 GETTING STARTED This chapter describes how to unpack and identifying components on the device. The following topics are described. • Unpacking the machine on page 1 • Checking the package contents on page 2 Unpacking the machine It is a good idea to save the packaging materials and shipping box in case that machine needs to be returned for service.

  • Page 10: Identifying Components

    Identifying components This section describes the parts and connectors on the machine. Front-right view Figure 1.2 Front-right view Component Description 15-inch TFT LCD Power LED indicator Power Button IO Panel C H A P T E R 1 G E T T I N G S T A R T E D...

  • Page 11: Figure 1.3 Rear View

    Rear view Figure 1.3 Rear view Component Description MSR (optional) Slot VFD Customer Display (optional) Slot Rear Cover Rear Cover Latches...

  • Page 12: Figure 1.4 Pt-5910 I/O Connectors

    I/O connectors 12 13 Figure 1.4 PT-5910 I/O connectors Connector Description VGA port COM 1 port USB ports RJ-11 cash drawer port DC 12V input connector Microphone jack Line-Out jack COM 3 port COM 2 port LAN jack LPT port...

  • Page 13: Chapter 2 Bios Setup

    CHAPTER 2 BIOS SETUP The primary function of the BIOS (Basic Input and Output System) is to identify and initiate component hardware. The BIOS parameters are stored in non-volatile BIOS memory (CMOS). CMOS contents don’t get erased when the computer is turned off. The following topics are described in this chapter. •...

  • Page 14: Entering The Setup Utility

    Entering the Setup Utility When you power on the system, BIOS enters the Power-On Self Test (POST) routines. POST is a series of built-in diagnostics performed by the BIOS. After the POST routines are completed, the following message appears: Press DEL to run Setup Press the delete key <Delete>...

  • Page 15: Using Bios

    Using BIOS When you start the Setup Utility, the main screen appears. The main screen of the Setup Utility displays a list of the options that are available. A highlight indicates which option is currently selected. Use the cursor arrow keys to move the highlight to other options.

  • Page 16: Main Screen

    Main Screen This screen includes System BIOS Information, Processor, System memory and displays the System Time and System Date. Figure 2.2 Main Screen System Overview This screen displays System BIOS Information, Processor, System memory, System Time and System Date. System Time/ System Date The System Time and System Date items show the current date and time held by the machine.

  • Page 17: Advanced Settings

    Advanced Settings This setup screen includes sub-menus for IDE Configuration, USB Configuration, ACPI Configurations, MPS Configurations, Super IO Configurations and Hardware Health Configuration. Figure 2.3 Advanced Settings Screen Spread Spectrum When the motherboard clock generator pulses, the extreme values (spikes) of the pulses creates EMI (Electromagnetic Interference).

  • Page 18: Ide Configuration

    IDE Configuration Figure 2.4 IDE Configuration sub-menu Hard Disk Write Protect This item will be effective only if the device is accessed through BIOS. C H A P T E R 2 B I O S S E T U P...

  • Page 19: Primary/ Secondary Ide Master

    Primary/ Secondary IDE Master Figure 2.5 Primary/ Secondary IDE Master sub-menu Type Select [Auto] to automatically detect hard disk drive. If auto detection is successful, the BIOS Setup automatically fills in the correct values for the remaining fields on this sub-menu. If the auto detection fails, it may due to that the hard disk is too old or too new.

  • Page 20: Mps Configuration

    MPS Configuration Figure 2.6 MPS Configuration sub-menu MPS Revision This item allows user to select the version of the Multi-Processor Specification (MPS). C H A P T E R 2 B I O S S E T U P...

  • Page 21: Superio Configuration

    SuperIO Configuration Figure 2.7 SuperIO Configuration sub-menu Parallel Port Address This item allows user to select the I/O address for the parallel port. Parallel Port Mode This item allows user to select the parallel port mode. EPP Version This item allows user to select the version of EPP. ECP Mode DMA Channel These items are used to assign the DMA channel for the ECP mode.

  • Page 22: Hardware Health Configuration

    Hardware Health Configuration Figure 2.8 Hardware Health Configuration sub- menu H/W Health Function This function is used to enable/ disable the Hardware Health Event Monitoring, that gives you an overview of the Temperature, fan speed and voltage information. Chassis Intrusion This function allows you to enable/ disable chassis intrusion, that can latch a chassis intrusion event even when the system is turned off, as long as battery or standby power is still present.

  • Page 23: Acpi Configuration

    ACPI Configuration Figure 2.9 ACPI Settings sub-menu Suspend mode Use this item to define how the system suspends. In the default, S1(POS), the suspend mode is equivalent to a software power down. If you select S3(STR), the suspend mode is a suspend to RAM - the system shuts down with the exception of a refresh current to the system memory.

  • Page 24: Usb Configuration

    USB Configuration Figure 2.10 USB Configuration sub-menu Legacy USB Support When enabled, the BIOS will enable legacy support for USB keyboards, mice and floppy drives. You will be able to use these USB devices even with operating systems that do not support USB. USB 2.0 Controller Mode This item is used to select the speed mode of USB 2.0 controller.

  • Page 25: Boot Settings Configuration

    Boot Settings Configuration This screen allow you to configure the boot options. Figure 2.11 Boot Settings screen Typematic Rate This item allows you to specify the typematic rate.

  • Page 26: Boot Device Priority

    Boot Device Priority Use this screen to specify the order in which the system checks for the device to boot from. Figure 2.12 Boot Device Priority sub-menu 1st Boot Device Set the boot device options to determine the sequence in which the computer checks which device to boot from.

  • Page 27: Hard Disk Drives

    Hard Disk Drives Use this screen to view the hard disk drives in the system. Figure 2.13 Hard Disk Drives sub-menu 1st Drive Use this item to view the hard disk drives in the system.

  • Page 28: Boot Settings Configuration

    Boot Settings Configuration Figure 2.14 Boot Settings Configuration sub-menu Quick Boot Enabling this setting will cause the BIOS power-on self test routine to skip some of its tests during booting for faster system boot. Bootup Num-Lock This setting is to set the Num Lock status when the system is powered on. Setting to [On] will turn on the Num Lock key when the system is powered on.

  • Page 29: Chipset Settings

    Chipset Settings This screen allow you to configure the North Bridge and South Bridge chipset options. Figure 2.15 Chipset Settings screen...

  • Page 30: North Bridge Chipset Configuration

    North Bridge Chipset Configuration Figure 2.16 North Bridge Chipset Configuration sub-menu DRAM Frequency This item specify the DRAM frequency of the system. Configure DRAM Timing By SPD Choose Enabled, will automatically configure the DRAM Timing depending on the “DRAM Frequency” selection.

  • Page 31: South Bridge Chipset Configuration

    South Bridge Chipset Configuration Figure 2.17 South Bridge Chipset Configuration sub-menu USB 2.0 Controller The USB 2.0 Controller item allows USB 2.0 functionality. Audio HDA Controller This item allows the High Definition Audio interface integrated in the Southbridge functionality. SMBUS Controller This item allows SMBUS controller to monitor the system temperature and voltage.

  • Page 32: Security Settings

    Security Settings This screen allows you to configure the system security settings. Figure 2.18 Security Settings screen Supervisor/ User Password Indicates whether a supervisor/ user password has been set. If the password has been installed, Installed displays. If not, Not Installed displays. Change Supervisor/ User Password These items can be used to install a password.

  • Page 33: Exit Menu

    Exit Menu This screen allows you to load the optimal or failsafe default values, and save or discard changes. Figure 2.19 Exit Menu screen Save Changes and Exit Highlight this item and press <Enter> to save the changes that you have made in the Setup Utility and exit the Setup Utility.

  • Page 34: Load Failsafe Defaults

    Load Failsafe Defaults This option opens a dialog box that lets you load fail-safe defaults for all appropriate items in the Setup Utility. The fail-safe defaults place no great demands on the system and are generally stable. If the system is not functioning correctly, try loading the fail-safe defaults as a first step in getting the system working properly again.

  • Page 35: Chapter 3 Installing Drivers And Software

    Use an external CD-ROM drive to install the drivers or copy the drivers to a USB flash drive and then plug to the machine. When you insert the CD ROM the following screen appears. Check PT-5910 that is listed under the “Install Terminal Drivers” and “Install Device Drivers” menus.

  • Page 36: Intel Chipset Driver

    Intel Chipset Driver The Intel Chipset Device Software updates the Windows XP/7 INF files so that the Intel chipset is correctly configured. Follow these instructions to install the chipset software : 1. Browse to the \DRIVER\chipset\Intel\Inf folder. 2. Double-click setup.exe. The following screen appears. Click Next to continue. 3.
  • Page 37 4. Browse the ReadMe Information, then click Next. 5. The Intel Chipset Software Utility files are installed to the system. When prompted to restart, select Yes, I want to restart my computer now. Then click Finish to restart the system.

  • Page 38: Intel Chipset Graphics Driver

    Intel Chipset Graphics Driver This utility installs the Intel Extreme Graphics 2 drivers for Windows XP/2000. To install the drivers. 1. Browse to the \DRIVER\VGA\intel\ folder. 2. Double-click the executable file. The following screen appears. Read the release version, and then click Next.
  • Page 39 4. Browse the ReadMe Information, then click Next. 5. When installation is completed, select Yes, I want to restart my computer now. Then click Finish to restart the system.

  • Page 40: Hd Audio Driver

    HD Audio driver Refer to the following to install the Realtek drivers. 1. Browse to the \DRIVER\SOUND\RealTek folder. 2. Click Yes, I want to restart my computer now and then click Finish. C H A P T E R 3 I N S T A L L I N G D R I V E R S A N D S O F T W A R E...

  • Page 41: Lan Driver

    LAN Driver The network driver support Windows XP/2000. Refer to the following to install the drivers. 1. Browse to the \DRIVER\LAN\RealTek folder. 2. Double-click the executable file. The following screen appears. Click Next to continue. 3. Click Install to begin installation.
  • Page 42 4. When installation is completed, click Finish. C H A P T E R 3 I N S T A L L I N G D R I V E R S A N D S O F T W A R E...

  • Page 43: Touch Screen Driver

    Touch Screen Driver Refer to the following to install the touch screen driver. 1. Browse to the \DRIVER\Touch\eGalax folder. 2. Double-click setup.exe. The following screen appears. Click Next to continue. 3. Check the box for Install PS/2 interface drive and then click Next to continue.
  • Page 44 4. System will give you a warning, click Ok to continue. 5. Check the box for None and then click Next to continue. 6. Uncheck the box for Support Mulit-Monitor System and then click Next to continue. C H A P T E R 3 I N S T A L L I N G D R I V E R S A N D S O F T W A R E...
  • Page 45 7. Click Next to continue. 8. Click Next to continue.

  • Page 46: Calibrating The Touchscreen

    9. Click Yes, I want to restart my computer now and then click Finish. Calibrating the touchscreen Follow these instructions to calibrate the touchscreen using the TouchKit application: 1. Launch the TouchKit application from the Windows desktop by clicking on Start > Programs > TouchKit >...
  • Page 47 3. Click the 4 Points Calibrattion button. 4. Use your finger to touch the blinking X Symbol on the screen until stop blinking. 5. Click OK to complate the 4 points calibration. You may also use this application to adjust the touch settings. NOTE...
  • Page 48 C H A P T E R 3 I N S T A L L I N G D R I V E R S A N D S O F T W A R E...

  • Page 49: Chapter 4 Locating The Problem

    CHAPTER 4 LOCATING THE PROBLEM Refer to this section to locate the problem with the machine. The following topics are described. • General checkout guidelines on the page 41 • Cash drawer checkout on the page 41 • LCD symptoms on the page 42 •...

  • Page 50: Lcd Symptoms

    Figure 4.1 Connecting a cash drawer Cashdrawer 2. Turn on the machine . Refer to the following to prevent incorrect cash drawer status detection by the system: Port I/O Port Address Condition Note Cashdrawer A High(1) → Close If Bit is set to Low to open the Control port cash drawer, after it must be set Low(0) →...

  • Page 51: Touch Screen Symptoms

    Touch screen symptoms Symptom Corrective Procedure • Touchscreen does not 1. Install and run the touchscreen calibration program from the driver function • No virtual mouse 2. Reseat the panel cable. • Cursor doesn’t follow when 3. Reseat the touchscreen board-to-touch panel cable. touching the screen 4.

  • Page 52: Usb Symptoms

    USB symptoms Symptom Corrective Procedure • USB device does not function 1. Check that the USB device is detected in Windows Device Manager. 2. Reinstall the USB device driver. 3. Replace the mainboard. Peripheral-device symptoms Symptom Corrective Procedure • USB ports do not work 1.

  • Page 53: Mainboard Jumper

    Mainboard jumper JLV2 JLV1 JCMOS Figure 4.2 PT-5910 mainboard jumper Jumper Setting Description 1-2 closed (default) Normal JCMOS 2-3 closed Clear CMOS 1-2 closed 3-4 closed (default) (COM3) 5-6 closed 1-2 closed 3-4 closed (default) (COM4) 5-6 closed...

  • Page 54: Mainboard Connectors

    PS/2 port parallel port Figure 4.3 PT-5910 mainboard connectors Inverter connectors connector to mainboard connector to connector to Figure 4.4 Inverter connectors C H A P T E R 4 L O C A T I N G T H E P R O B L E M...

  • Page 55: Chapter 5 Replacing Field Replaceable Units (Frus)

    After replacing optional devices, make sure all screws, springs, or other small parts are in place and are not left loose inside the case. Metallic parts or metal flakes can cause electrical shorts. Only qualified personnel should perform repairs on the PT-5910. Damage due to unauthorized servicing is not covered by the warranty.

  • Page 56: Before You Begin

    CAUTION Before you begin Make sure you have a stable, clean working environment. Dust and dirt can get into the PT-5910 components and may cause malfunction. Adequate lighting and proper tools can prevent you from accidentally damaging the internal components. Most of the electrical and mechanical connections can be disconnected by using your fingers.

  • Page 57: Msr

    1. Remove two screws. 2. Disconnect the cable. 3. Remove the MSR. Customer Display 1. Remove two screws. 2. Disconnect the cable. 3. Remove the customer display.

  • Page 58: Hdd

    1. Rotate the LCD screen forward . 2. Open the rear cover latches. 3. Remove the rear cover. C H A P T E R 5 R E P L A C I N G F I E L D R E P L A C E A B L E U N I T S ( F R U s )
  • Page 59 4. Remove the two screws 5. Remove the hard drive tray. 6. Disconnect the power cable and SATA cable from the hard drive. 7. Remove the four screws 8. Remove the hard drive out from the tray.

  • Page 60: Front Cover

    Front Cover 1. Rotate the LCD screen forward . 2. Open the rear cover latches. 3. Remove the rear cover. 4. Disconnect the power cable and SATA cable from the hard drive. C H A P T E R 5 R E P L A C I N G F I E L D R E P L A C E A B L E U N I T S ( F R U s )
  • Page 61 5. Remove eight screws from the rear cover. 6. Position the PT-5910 as shown. 7. Remove the front cover.

  • Page 62: Speaker Bracket

    Speaker Bracket Before proceeding, remove the following FRUs. • “Front Cover” on page 60. 1. Remove two screws from the speaker bracket. 2. Remove the speaker bracket. Speaker Before proceeding, remove the following FRUs. • “Front Cover” on page 60. •...

  • Page 63: Memory

    Memory Before proceeding, remove the following FRUs. • “Front Cover” on page 60. 1. Open the clips. 2. Pull out the memory module. Battery Before proceeding, remove the following FRUs. • “Front Cover” on page 60. 1. Open the hock. 2.

  • Page 64: Mainboard Board

    Mainboard Board Before proceeding, remove the following FRUs. • “Front Cover” on page 60. • “LPT port, PS/2 port, DC 12V connector and the audio jacks” on page 63. 1. Disconnect all cables from the mainboard. 2. Remove all screws from com ports and the VGA port.

  • Page 65: I/O Shield

    I/O Shield Before proceeding, remove the following FRUs. • “Front Cover” on page 60. • “LPT port, PS/2 port, DC 12V connector and the audio jacks” on page 63. 1. Remove all screws from com ports and the VGA port. 2.

  • Page 66: Inverter

    Inverter Before proceeding, remove the following FRUs. • “Front Cover” on page 60. 1. Remove five screws. 2. Remove the inverter cover. 3. Remove three screws. 4. Remove all cables from the inverter. 5. Remove the inverter. When replacing: Put the inverter in the plastic cover before replacing it.

  • Page 67: Panel Bracket

    Panel Bracket Before proceeding, remove the following FRUs. • “Front Cover” on page 60. • “LPT port, PS/2 port, DC 12V connector and the audio jacks” on page 63. • “Mainboard” on page 64. • “Power Board” on page 65. •...
  • Page 68 C H A P T E R 5 R E P L A C I N G F I E L D R E P L A C E A B L E U N I T S ( F R U s )

  • Page 69: Appendix Part List And Specification

    APPENDIX PART LIST AND SPECIFICATION Figure 6.1 Exploded diagram main parts...

  • Page 70: Figure 6.2 Exploded Diagram Main Parts

    Figure 6.2 Exploded diagram main parts A P P E N D I X...

  • Page 71: Figure 6.3 Exploded Peripheral Parts

    Figure 6.3 Exploded peripheral parts...

  • Page 72: Part List For Pt-5910

    Part list for PT-5910 (*) is option DESCRIPTION ITEM NO DESCRIPTION ITEM NO Front Cover 25000500B0167 Shaft Front Cover/ 25000500J0110 PT6800/ 1.1/ GP Waterproof seal 25005500B0003 Iron Base/ PT6900/ 21002500M0006 1.3/ GP HT Tocuh/15” 2619040300007 Hinge/ Right/ 35Kg/ Touch Cover...

  • Page 73: Part List For Pt-5910 Option

    Part list for PT-5910 Option DESCRIPTION ITEM NO DESCRIPTION ITEM NO VFD Module 38-K Fingerprint 700500M010011 34-A VFD Bracket 21004500N2005 38-L Fingerprint Cover 25003500J0120 34-B Hinge Bracket/ VFD 21004500B0050 38-M I Button 2619010000050 34-C Hinge/ VFD 2108100000021 38-N I Button Cover...

  • Page 74: Specifications

    Specifications Item PT-5910-182D CPU Type Intel Atom™ processor D525 (1M L2 Cache, 1.80 GHz, dual core ) ® 15” Active TFT color LCD, resolution 1024 x 768 Touch 5-wire Resistive touch (PS2 interface) Memory 204pin DDR3 SO-DIMM 1GB (2 DIMM Sockets up to 4 GB) Ethernet IEEE 802.3 10/100/1000 BASE-T Gigabit Ethernet...

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