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Partner SP-1000-C Service Manual
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Partner SP-1000-C Service Manual

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  • Page 1 POS Terminal SP-1000-C Service Manual...

  • Page 3: Declaration Of Conformity

    Copyright This publication, including all photographs, illustrations and software, is protected under international copyright laws, with all rights reserved. Neither this manual, nor any of the material contained herein, may be reproduced without written consent of the author. Disclaimer The information in this document is subject to change without notice. The manufacturer makes no representa- tions or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose.

  • Page 4: About This Manual

    About this manual The service manual provides service information for the SP-1000-C. This manual is designed to help train service personnel to locate and fix failing parts on the machine. This manual consists of the following sections: Chapter 1 Getting Started: This section covers unpacking and checking the package contents, and identifying components.

  • Page 5: Table Of Contents

    TABLE OF CONTENTS CHAPTER 1 GETTING STARTED ..........1 Unpacking the machine .................1 Identifying components .................2 CHAPTER 2 BIOS SETUP ............5 About the Setup Utility ...................5 Entering the Setup Utility ................6 BIOS navigation keys ................6 Using BIOS ....................7 Main Screen ....................8 SATA Port 1/ 2 ....................9 Intel Settings ....................10 CPU Control Sub-Menu ................11...
  • Page 6 CPU Cooling Fan ..................55 Memory ......................56 Battery ......................56 I/O Shield .....................57 Mainboard Board..................58 Inverter ......................59 Panel Bracket ....................60 Waterproof Seal, Touch Panel, Touch Cover, LCD Panel ......60 APPENDIX PART LIST AND SPECIFICATION ......61 Part list for SP-1000-C .................63 Specifications ....................64...
  • Page 7 Figure 1.1 Unpacking the machine ............1 Figure 1.2 Front-right view ..............2 Figure 1.3 Rear view ................3 Figure 1.4 SP-1000-C I/O connectors ............. 4 Figure 2.1 Main BIOS screen ..............6 Figure 2.2 Main Screen ................8 Figure 2.3 SATA Port sub-menu .............. 9 Figure 2.4 Intel Settings screen ............

  • Page 9: Chapter 1 Getting Started

    CHAPTER 1 GETTING STARTED This chapter describes the procedures from unpacking the SP-1000-C, to powering it on. The following topics are described. • Unpacking the machine on page 1 • Identifying components on page 2 Unpacking the machine It is a good idea to save the packaging materials and shipping box in case that machine needs to be returned for service.

  • Page 10: Identifying Components

    Identifying components This section describes the parts and connectors on the machine. Front-right view Figure 1.2 Front-right view Component Description 15-inch TFT LCD LED Power Indicator IO Panel HDD Compartment Power Button C H A P T E R 1 G E T T I N G S T A R T E D...

  • Page 11: Figure 1.3 Rear View

    Rear view Figure 1.3 Rear view Component Description MSR (optional) Slot HDD Compartment (for wall mounting) VFD Customer Display (optional) Slot Cable Compartment...

  • Page 12: Figure 1.4 Sp-1000-C I/O Connectors

    I/O connectors Figure 1.4 SP-1000-C I/O connectors Connector Description VGA port COM 2 port USB ports RJ11 cash drawer port DC 12V input connector DC 12V output connector (for PM-116) Microphone jack Audio output jack COM 3 port COM 1 port...

  • Page 13: Chapter 2 Bios Setup

    CHAPTER 2 BIOS SETUP The primary function of the BIOS (Basic Input and Output System) is to identify and initiate component hardware. The BIOS parameters are stored in non-volatile BIOS memory (CMOS). CMOS contents don’t get erased when the computer is turned off. The following topics are described in this chapter. •...

  • Page 14: Entering The Setup Utility

    Entering the Setup Utility When you power on the system, BIOS enters the Power-On Self Test (POST) routines. POST is a series of built-in diagnostics performed by the BIOS. After the POST routines are completed, the following message appears: Press <F2> to enter SETUP Press the delete key <F2>...

  • Page 15: Using Bios

    Using BIOS When you start the Setup Utility, the main screen appears. The main screen of the Setup Utility displays a list of the options that are available. A highlight indicates which option is currently selected. Use the cursor arrow keys to move the highlight to other options.

  • Page 16: Main Screen

    Main Screen This screen includes System BIOS Information, Processor, System memory and displays the System Time and System Date. Figure 2.2 Main Screen System Time/ System Date The System Time and System Date items show the current date and time held by the machine. If you are running a Windows OS, these items are automatically updated whenever you make changes to the Windows Time and Date Properties utility.

  • Page 17: Sata Port 1/ 2

    SATA Port 1/ 2 Figure 2.3 SATA Port sub- menu Type This item automatically detect hard disk drive. The BIOS Setup automatically fills in the correct values for the remaining fields on this sub-menu. LBA Format LBA Format for a hard disk > 512 MB under DOS and Windows. Total Sectors Displays the total number of sectors.

  • Page 18: Intel Settings

    Intel Settings This screen allow you to configure the Intel features. Figure 2.4 Intel Settings screen CK-505 Clock Chip: This item allows user to select control programming of the CK-505 clock chip. PLL3 Spread Spectrum Mode This item is used to On/Off Spread Spectrum support for PLL3 in the CK-505 clock chip. QuickBoot Mode Enabling this setting will cause the BIOS power-on self test routine to skip some of its tests during booting for faster system boot.

  • Page 19: Cpu Control Sub-Menu

    CPU Control Sub-Menu Figure 2.5 CPU Control sub-menu Core Multi-Processing This option is used to select the number of CPU core . Hyper Threading Technology This item is used to enable/ disable Hyper Threading Technology. Turbo Mode This item is used to enable/ disable Turbo Mode. Intel(R) SpeedStep(tm) This item is used to enable/ disable Intel SpeedStep, that allow the clock speed of the processor to be dynamically changed by software.

  • Page 20: Pch Control Sub-Menu

    PCH Control Sub-Menu Figure 2.6 PCH Control sub-menu PXE OPROM This item is used to enable/ disable PXE Option ROMs. Wake-On-Lan (WOL) This item is used to enable/ disable Wake-On-Lan, that allows the system to be woken up by a network message.

  • Page 21: Pci Express Control Sub-Menu

    PCI Express Control Sub-Menu Figure 2.7 PCI Express Control sub-menu PCI Express - Root Port This feature is used to enable/ disable the PCI Express Root Port.

  • Page 22: Lpc Control Sub-Menu

    LPC Control Sub-Menu Figure 2.8 LPC Control sub-menu C H A P T E R 2 B I O S S E T U P...

  • Page 23: Sio Control Sub-Menu

    SIO Control Sub-Menu Figure 2.9 SIO Control sub-menu COM 1/ 2/ 3/ 4/ 5/ 6 Configuration: COM: These items are used to enable/ disable the COM port 1/ 2/ 3/ 4/ 5/ 6. ADDR: These items are used to assign the I/O address for the COM port 1/ 2/ 3/ 4/ 5/ 6. IRQ: These items are used to assign the IRQ for the COM port 1/ 2/ 3/ 4/ 5/ 6.
  • Page 24 IRQ: This item is used to assign the IRQ for the LPT port. LPT Mode: This item allows user to select the LPT port mode. C H A P T E R 2 B I O S S E T U P...

  • Page 25: H/W Monitor Sub-Menu

    H/W Monitor Sub-Menu Figure 2.10 H/W Monitor Sub-Menu Backlight Control This item allow user to control the backlight brightness. Chassis Intrusion This item is used to enable/ disable chassis intrusion, this feature can alert you when your computer chassis is opened.

  • Page 26: Amt Sub-Menu

    AMT Sub-Menu Figure 2.11 AMT sub-menu UnConfigure ME: This item is used to enable/ disable the function of Intel UnConfigure ME. MeFwDowngrade: This item is used to enable/ disable the function of Intel MeFwDowngrade. C H A P T E R 2 B I O S S E T U P...

  • Page 27: Keyboard Feature Sub-Menu

    Keyboard Feature Sub-Menu Figure 2.12 Keyboard Feature Sub-Menu NumLock: This function is used to set the state of the keyboard’s numlock function after POST. Typematic Rate Setting This feature allows you to gain manual control of the keystroke repeat feature.

  • Page 28: Security Settings

    Security Settings This screen allows you to configure the system security settings. Figure 2.13 Security Settings screen Supervisor/ User Password Indicates whether a supervisor/ user password has been set. If the password has been installed, Set displays. If not, Clear displays. Set Supervisor/ User Password These items can be used to install a password.

  • Page 29: Boot Settings

    Boot Settings This screen allow you to configure the boot options. Figure 2.14 Boot Settings screen Boot priority order: Set the boot device options to determine the sequence in which the computer checks which device to boot from.

  • Page 30: Exit Menu

    Exit Menu This screen allows you to load the default values, and save or discard changes. Figure 2.15 Exit Menu screen Exit Saving Changes Highlight this item and press <Enter> to save the changes that you have made in the Setup Utility and exit the Setup Utility.
  • Page 31 Save Changes Highlight this item and press <Enter> to save the changes that you have made in the Setup Utility. When the dialog box appears, select <Yes> to save changes, or select <No> to return to the menu.
  • Page 32 C H A P T E R 2 B I O S S E T U P...

  • Page 33: Chapter 3 Installing Drivers And Software

    Use an external CD-ROM drive to install the drivers or copy the drivers to a USB flash drive and then plug to the machine. When you insert the CD ROM the following screen appears. Check SP-1000-C that is listed under the “Install Terminal Drivers” and “Install Device Drivers” menus.

  • Page 34: Intel Chipset Driver

    Intel Chipset Driver The Intel Chipset Device Software updates the Windows XP/7 INF files so that the Intel chipset is correctly configured. Follow these instructions to install the chipset software : 1. Browse to the \DRIVER\chipset\Intel\Inf folder. 2. Double-click setup.exe. The following screen appears. Click Next to continue. 3.
  • Page 35 4. Browse the ReadMe Information, then click Next. 5. The Intel Chipset Software Utility files are installed to the system. When prompted to restart, select Yes, I want to restart my computer now. Then click Finish to restart the system.

  • Page 36: Intel Management Engine Driver

    Intel Management Engine Driver If the Intel Management Engine driver has not been successfully installed, you may see an error on a “PCI Simple Communications Controller” in Device Manager. To install the drivers. 1. Browse to the \DRIVER\chipset\Intel\MEI folder. 2. Double-click setup.exe. The following screen appears. Click Next to continue. 3.
  • Page 37 4. Browse the ReadMe Information, then click Next. 5. The Intel Management Engine Driver is installed to the system. Click Finish to complete the process.

  • Page 38: Intel Chipset Graphics Driver

    Intel Chipset Graphics Driver This utility installs the Intel Extreme Graphics 2 drivers for Windows XP/2000. To install the drivers. 1. Browse to the \DRIVER\VGA\intel\ folder. 2. Double-click the executable file. The following screen appears. Read the release version, and then click Next.
  • Page 39 4. Browse the ReadMe Information, then click Next. 5. When installation is completed, select Yes, I want to restart my computer now. Then click Finish to restart the system.

  • Page 40: Hd Audio Driver

    HD Audio driver Refer to the following to install the Realtek drivers. 1. Browse to the \DRIVER\SOUND\RealTek folder. 2. Click Yes, I want to restart my computer now and then click Finish. C H A P T E R 3 I N S T A L L I N G D R I V E R S A N D S O F T W A R E...

  • Page 41: Lan Driver

    LAN Driver The network driver support Windows XP/2000. Refer to the following to install the drivers. 1. Browse to the \DRIVER\LAN\intel folder. 2. Double-click the executable file. The following screen appears. Click Install Drivers and Software. 3. Read the license agreement and select I accept the terms in the license agreement, then click Next.
  • Page 42 4. Click Next. 5. Click Install. C H A P T E R 3 I N S T A L L I N G D R I V E R S A N D S O F T W A R E...
  • Page 43 6. Click Finish to complete the process.

  • Page 44: Touch Screen Driver

    Touch Screen Driver Refer to the following to install the touch screen driver. 1. Browse to the \DRIVER\Touch\eGalax folder. 2. Double-click setup.exe. The following screen appears. Click Next to continue. 3. Check the box for Install PS/2 interface drive and then click Next to continue. C H A P T E R 3 I N S T A L L I N G D R I V E R S A N D S O F T W A R E...
  • Page 45 4. System will give you a warning, click Ok to continue. 5. Check the box for None and then click Next to continue. 6. Uncheck the box for Support Mulit-Monitor System and then click Next to continue.
  • Page 46 7. Click Next to continue. 8. Click Next to continue. C H A P T E R 3 I N S T A L L I N G D R I V E R S A N D S O F T W A R E...

  • Page 47: Calibrating The Touchscreen

    9. Click Yes, I want to restart my computer now and then click Finish. Calibrating the touchscreen Follow these instructions to calibrate the touchscreen using the TouchKit application: 1. Launch the TouchKit application from the Windows desktop by clicking on Start > Programs > TouchKit >...
  • Page 48 3. Click the 4 Points Calibrattion button. 4. Use your finger to touch the blinking X Symbol on the screen until stop blinking. 5. Click OK to complate the 4 points calibration. You may also use this application to adjust the touch settings. NOTE C H A P T E R 3 I N S T A L L I N G D R I V E R S A N D S O F T W A R E...

  • Page 49: Chapter 4 Locating The Problem

    CHAPTER 4 LOCATING THE PROBLEM Refer to this section to locate the problem with the machine. The following topics are described. • General checkout guidelines on the page 45 • Cash drawer checkout on the page 45 • LCD symptoms on the page 46 •...

  • Page 50: Lcd Symptoms

    Figure 4.1 Connecting a cash drawer Cashdrawer 2. Turn on the machine . Refer to the following to prevent incorrect cash drawer status detection by the system: Port I/O Port Address Condition Note Cashdrawer A High(1) → Close If Bit is set to Low to open the Control port cash drawer, after it must be set Low(0) →...

  • Page 51: Touch Screen Symptoms

    Touch screen symptoms Symptom Corrective Procedure • Touchscreen does not 1. Install and run the touchscreen calibration program from the driver function • No virtual mouse 2. Reseat the panel cable. • Cursor doesn’t follow when 3. Reseat the touchscreen board-to-touch panel cable. touching the screen 4.

  • Page 52: Usb Symptoms

    USB symptoms Symptom Corrective Procedure • USB device does not function 1. Check that the USB device is detected in Windows Device Manager. 2. Reinstall the USB device driver. 3. Replace the mainboard. Peripheral-device symptoms Symptom Corrective Procedure • USB ports do not work 1.

  • Page 53: Mainboard Jumper

    Mainboard jumper JCMOS Figure 4.2 SP-1000-C mainboard jumper Jumper Setting Description 1-2 closed (default) Normal JCMOS 2-3 closed Clear CMOS...

  • Page 54: Mainboard Connectors

    COM4 port connector to power button connector to connector to CPU fan parallel port Figure 4.3 SP-1000-C mainboard connectors Inverter connectors connector to mainboard connector to connector to Figure 4.4 Inverter connectors C H A P T E R 4 L O C A T I N G T H E P R O B L E M...

  • Page 55: Chapter 5 Replacing Field Replaceable Units (Frus)

    After replacing optional devices, make sure all screws, springs, or other small parts are in place and are not left loose inside the case. Metallic parts or metal flakes can cause electrical shorts. Only qualified personnel should perform repairs on the SP-1000-C. Damage due to unauthorized servicing is not covered by the warranty.

  • Page 56: Before You Begin

    CAUTION Before you begin Make sure you have a stable, clean working environment. Dust and dirt can get into the SP-1000-C com- ponents and may cause malfunction. Adequate lighting and proper tools can prevent you from accidentally damaging the internal components. Most of the electrical and mechanical connections can be disconnected by using your fingers.

  • Page 57: Msr

    1. Remove two screws. 2. Disconnect the cable. 3. Remove the MSR. Customer Display 1. Remove two screws. 2. Disconnect the cable. 3. Remove the customer display.

  • Page 58: Hdd

    1. Rotate the LCD screen forward . 2. Press and the hard drive com- partment cover as it shown on the picture. 3. Turn the screw counterclockwise to loosen the hard drive tray. 4. Slide the hard drive tray. 5. Disconnect the power cable and SATA cable from the hard drive.

  • Page 59: Sp-1000-C Panel

    SP-1000-C Panel 1. Rotate the LCD screen forward . 2. Remove the screw that secure the base to the SP-1000-C. The screen is fragile. Placing the monitor face-down on a flat, soft area prevents CAUTION scratches, defacing, or breakage. 3. Disconnect cables from HDD.

  • Page 60: Panel Back Cover

    Panel Back Cover Before proceeding, remove the following FRUs. • “SP-1000-C Panel” on page 51. 1. Remove two screws. 2. Gently pull away the top of back cover, then open the back cover. C H A P T E R 5 R E P L A C I N G F I E L D R E P L A C E A B L E U N I T S ( F R U s )

  • Page 61: Speaker

    Speaker Before proceeding, remove the following FRUs. • “SP-1000-C Panel” on page • “Panel Back Cover” on page 1. Remove two screws from the speaker bracket. 2. Remove two screws. 3. Disconnect the cable from the mainboard. 4. Remove the speaker.

  • Page 62: Power Button

    Power Button Before proceeding, remove the following FRUs. • “SP-1000-C Panel” on page • “Panel Back Cover” on page 1. Remove two screws from the power button bracket. 2. Remove two screws. 3. Disconnect the cable from the mainboard. 4. Remove the power button.

  • Page 63: Cpu Cooling Fan

    CPU Cooling Fan Before proceeding, remove the following FRUs. • “SP-1000-C Panel” on page 51. • “Panel Back Cover” on page 52. 1. Remove six screws from the mainboard cover. 2. Remove the mainboard cover. 3. Remove four screws from the CPU cooling fan.

  • Page 64: Memory

    Memory Before proceeding, remove the following FRUs. • “SP-1000-C Panel” on page 51. • “Panel Back Cover” on page 52. 1. Pop out the two silver latches holding the memory module into place. The module pops up. 2. Grasp the outer edges of the memory module with thumb and forefinger, and then gently remove it.

  • Page 65: I/O Shield

    I/O Shield Before proceeding, remove the following FRUs. • “SP-1000-C Panel” on page • “Panel Back Cover” on page 1. Remove all screws from the I/O ports. 2. Remove two screws from the I/O shield. 3. Remove the I/O shield.

  • Page 66: Mainboard Board

    Mainboard Board Before proceeding, remove the following FRUs. • “SP-1000-C Panel” on page • “Panel Back Cover” on page • “CPU Cooling Fan” on page • “I/O Shield” on page 57. 1. Disconnect all cables from the mainboard. 2. Remove four screws.

  • Page 67: Inverter

    Inverter Before proceeding, remove the following FRUs. • “SP-1000-C Panel” on page 51. • “Panel Back Cover” on page 52. 1. Remove five screws. 2. Remove the inverter cover. 3. Remove the three screws. 4. Remove all cables from the inverter.

  • Page 68: Panel Bracket

    Panel Bracket Before proceeding, remove the following FRUs. • “SP-1000-C Panel” on page • “Panel Back Cover” on page • “Speaker” on page 53. • “Power Button” on page 54. • “CPU Cooling Fan” on page • “I/O Shield” on page 57.

  • Page 69: Appendix Part List And Specification

    APPENDIX PART LIST AND SPECIFICATION Figure 6.1 Exploded diagram main parts...

  • Page 70: Figure 6.2 Exploded Peripheral Parts

    Figure 6.2 Exploded peripheral parts A P P E N D I X...

  • Page 71: Part List For Sp-1000-C

    Part list for SP-1000-C (*) is option DESCRIPTION ITEM NO DESCRIPTION ITEM NO Front Cover 25000500S0101 Audio Jack Cable 1721212170027 Waterproof seal 25005500B0003 Inverter Cable 1721217000014 ELO Tocuh/15” 2619040000016 LCD Cable 1721217230005 Touch Cover 25003500B0001 Power Switch Cable 1721217240002 TFT LCD/15”...

  • Page 72: Specifications

    Specifications Item SP-1000-C D425 SP-1000-C D525 Intel® Atom™ processor D425 (512K Intel® Atom™ processor D525 (1M CPU Type L2 Cache, 1.80 GHz, single core ) L2 Cache, 1.80 GHz, dual core ) 15” Active TFT color LCD, resolution 1024 x 768...

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