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Sony TRINITRON KV-32HS20 Service Manual page 251

Color television
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Other Information
Problem
Cannot gain enough volume
when using a cable box
Cannot receive channels
Unable to select a channel
Lost password
Cannot change channels
with the remote control
Cannot cycle through the
other video equipment
connected to the TV
There is a black box on the
screen
There is no twin picture
or it is just static
I get the same program
in the window picture
as in the main picture
I cannot get anything
but TV channels in my
second picture
If, after reading these operating instructions, you have additional questions related to the use of your Sony
television, please call our Customer Information Services Center at 1-800-222-SONY (7669) (U.S. residents
only) or (416) 499-SONY (7669) (Canadian residents only).
56
Possible Remedies
Increase the volume of the cable box using the cable box's remote control.
Then press TV (FUNCTION) and adjust the TV's volume.
Use Auto Program in the Channel menu to add receivable TV channels that
are not presently in TV memory (see page 40).
Use Auto Program in the Channel menu to add receivable TV channels that
are not presently in TV memory (see page 40).
In the password screen (see page 42), enter the following master password:
4357. The master password clears your previous password; it cannot be
used to temporarily unblock channels.
Be sure you have not inadvertently switched your TV from channel 3 or 4
setting if you are using another device to change channels.
If you are using another device to control channels, be sure the "function"
button for that device has been pressed.
Be sure the Video Label feature has not been set to Skip (see page 48).
You have selected a text option in the Setup menu and no text is available.
(See page 47 to reset Setup selections.) To turn this feature off, select OFF in
the Caption Vision option. If you were trying to get closed captioning,
select CC1 instead of Text 1-4.
Be sure your twin picture is set to a video source/channel that has a
program airing.
You may be tuned to a video input with nothing connected to it. Try
cycling through your video inputs using the TV/VIDEO button.
Twin View is not set to receive a signal from the AUX input. If you have
connected a VCR or satellite receiver to the AUX input on the TV, it will not
show in the second picture.
Both may be set to the same channel. Try changing channels in either the
main picture or the window picture.
You may be running all your channels through a cable box. The cable box
will only unscramble one signal at a time, so you cannot use the Twin View
feature. If possible, run a direct cable to your TV's VHF/UHF input. (This
will only work if your cable system provides an unscrambled signal.)
Be sure the video label has not been set to skip your video inputs. See the
Setup menu on page 48.

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Troubleshooting

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