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Aastra 9143i User Manual
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Aastra 9143i User Manual

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Download this manual See also: Administrator's Manual, User Manual
Aastra Model 9143i IP Phone

User Guide

Release 3.2.2
Service Pack 3 Hot Fix 1
41-001383-00 REV01 – 06.2013

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Table of Contents
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Summary of Contents for Aastra 9143i

  • Page 1: User Guide

    Aastra Model 9143i IP Phone User Guide Release 3.2.2 Service Pack 3 Hot Fix 1 41-001383-00 REV01 – 06.2013...

  • Page 2: Software License Agreement

    Software in object form solely with the Equipment for which the Software was intended. This Product may integrate programs, licensed to Aastra by third party Suppliers, for distri- bution under the terms of this agreement. These programs are confidential and proprietary, and are protected as such by copyright law as unpublished works and by international treaties to the fullest extent under the applicable law of the jurisdiction of the Customer.

  • Page 3: Table Of Contents

    ................10 Phone Options via the Aastra Web UI .
  • Page 4 Content Resetting a User Password................. .35 Restarting Your Phone .
  • Page 5 Content Redial ..................... .84 Mute .
  • Page 6 Content Available Features Enabled by Administrators ............144 Outgoing Intercom Calls.

  • Page 7: Welcome

    About This Guide This guide explains how to use the basic features of your new 9143i phone. Not all features listed are available by default. Contact your system or network Administrator to find out which features and services are available to you on your system.

  • Page 8: Requirements

    The 9143i IP Phone requires the following environment: • SIP-based IP PBX system or network installed and running with a SIP account created for the 9143i IP phone • Access to a Trivial File Transfer Protocol (TFTP), File Transfer Protocol (FTP), Hypertext Transfer Protocol (HTTP) server, or HyperText Transfer Protocol over Secure Sockets Layer (SSL) (HTTPS) •...

  • Page 9: Getting Started

    Getting Started The 9143i must be set up and configured prior to its first use. This section describes phone behavior and start up screens you may see when the phone is first plugged in, or when it is restarted. Plugging in and Starting the Phone The 9143i automatically begins the start up sequence as soon as it is connected.

  • Page 10: Idle Screens

    You can use the left and right arrow keys to scroll through the idle screens for all three line appearances. The 9143i allows for scrolling up to 3 lines.

  • Page 11: Incomplete Configuration

    If changes have been made to your phone settings, you may need to restart your phone. For more information on restart- ing your phone, see “Restarting Your Phone” page For more information about connecting your phone, refer to the Aastra 9143i Installation Guide. Check with your System Administrator for assistance. 41-001383-00 REV01 – 06.2013...

  • Page 12: Ip Phone Keys

    Key Panel The following sections describe the various 9143i phone key functions on both the symbol and text hardware platforms, and how they help you make and manage your calls and caller information. Images of the symbol keys and the symbol hardware platform are used throughout this document.

  • Page 13: Key Descriptions

    IP Phone Keys Key Descriptions The following table identifies the keys on the key panel of your 9143i IP phone that you can use for handling calls. Text Keys Symbol Keys Key Description Navigation Keys - Pressing the UP and DOWN arrow keys lets you view different status and text messages on the LCD display (if there is more than 1 line of status/text messages).
  • Page 14 Administrator options. Directory Key - Accesses the Directory on the phone. The Directory List is your personal phone book, conveniently stored within your phone. You can enter up to 200 entries into the 9143i Direc- Directory tory by adding them manually, or by saving the number and name from other lists stored on your phone.

  • Page 15: Keypad Keys

    IP Phone Keys Keypad Keys The 9143i has a keypad with digits from 0 through 9, a “*” key, and a “#” key. Keys 2 through 9 contain the letters of the alphabet. The 9143i phone keypad includes the following:...

  • Page 16: Methods For Customizing Your Phone

    IP Phone Options • Using the Aastra Web UI in an Internet browser window from your PC Phone Options via the IP Phone UI You can customize your phone by pressing the Options key and accessing the IP Phone UI.
  • Page 17 Methods for Customizing Your Phone Note: *The "Administrator Menu" options are Administrator level functions only, and are not accessible by the user. These options should only be set up and changed by your System Administrator. Simplified Options Menu Your System Administrator may configure a simplified options menu for your phone. The following table indicates the options that may appear on your phone if the simplified options menu is applied.

  • Page 18: Phone Options Via The Aastra Web Ui

    Phone Options via the Aastra Web UI In addition to the IP Phone UI options, you can customize additional options on the IP Phone using the Aastra Web UI. In order to access your phone using the Aastra Web UI, you need to know your phone’s IP address. To find your phone’s IP address, see “Finding Your Phone’s IP Address”...
  • Page 19 Methods for Customizing Your Phone The Status window displays for the IP phone you are accessing. You can logout of the Aastra Web UI at any time by clicking Log Off. 41-001383-00 REV01 – 06.2013...
  • Page 20 Methods for Customizing Your Phone The following categories display in the side menu of the Aastra Web UI: Status, Operation, Basic Settings. Headings Descriptions Status The Status section displays the network status and the MAC address of the IP phone. It also displays hardware and firmware information about the IP phone, and information about the SIP account(s) currently configured on the phone.

  • Page 21: Phone Status

    Phone Status You can view the status of your phone using the IP Phone UI or the Aastra Web UI. Phone Status via IP Phone UI The "Phone Status" option on the IP phone displays the status of your phone to the LCD display.

  • Page 22: Finding Your Phone's Ip Address

    If you want to access your phone’s options using an Internet browser, you need to enter the IP address of the phone in the browser to open the Aastra Web UI. Use the following procedure to find your phone’s IP address.

  • Page 23: Phone Status Via The Aastra Web Ui

    Phone Status Phone Status via the Aastra Web UI Use the following procedure to view the phone status via the Aastra Web UI. Aastra Web UI Open your web browser, enter the phone’s IP address or host name into the address field and press <Enter>.
  • Page 24 Phone Status SIP Account Status The IP Phones show the SIP registration status on the IP Phone’s Status screen in the Aastra Web UI. The following table describes the status conditions that can display for the account. Status Condition Description Registered Displays this status on accounts that HAVE been registered with the SIP proxy server.

  • Page 25: Customizing Your Phone

    Customizing Your Phone The following paragraphs describe the options available from either the IP Phone UI, the Aastra Web UI, or both, and pro- vide procedures applicable to the option. Ring Tones and Tone Sets You can configure ring tones and ring tone sets on the IP phone.
  • Page 26 • ring cadence pattern You configure global ring tones and tone sets using the Aastra Web UI and the IP Phone UI. Configuring Ring Tones and Tone Sets IP Phone UI Use the following procedures to configure ring tones and tone sets on the IP phone.
  • Page 27 UK, and US. Default is US. Press 4. The ring tone and tone set you select is immediately applied to the IP phone. Aastra Web UI Click on Basic Settings->Preferences->Ring Tones. For global configuration: In the "Ring Tones" section, select a country from the "Tone Set" field.

  • Page 28: Contrast Level

    Live Dialpad* The "Live Dialpad" option on the IP phone turns the Live Dial Pad mode ON or OFF. With live dial pad ON, the 9143i IP phone automatically dials out and turns ON Handsfree mode as soon as a dial pad key or programmable key is pressed.

  • Page 29: Set Audio

    You can set Audio on your IP phone using the IP Phone UI only. Audio Mode The 9143i allows you to use a handset, a headset, or handsfree mode to handle incoming and outgoing calls. The audio mode option provides different combinations of these three methods to provide maximum flexibility in handling calls.

  • Page 30: Time And Date

    • Time Servers Note: Only the Time and Date Formats and Time Servers can be set using the Aastra Web UI Configuring Time and Date Use the following procedures to configure the time and date settings on the IP phone.
  • Page 31 Customizing Your Phone Select a date format from the list of options. Default is WWW MMM DD. Valid values are: • WWW MMM DD (default) • DD-MMM-YY • YYYY-MM-DD • DD/MM/YYYY • DD/MM/YY • DD-MM-YY • MM/DD/YY • MMM DD •...
  • Page 32 Enter an IP address or domain name for the time server. Note: The default for Time Servers is Enabled. The Time Servers can be Enabled or Disabled only from the Aastra Web UI. Press Done to save the time server setting.
  • Page 33 Language The IP phones support several different languages. You can have the IP Phone UI and the Aastra Web UI display in a spe- cific language as required. When you set the language to use, all of the display screens (menus, services, options, configu- ration parameters, etc.) display in that language.
  • Page 34 Russian, and Nordic). Inputting textual or character information into the IP Phone UI can be done using the keypad on the phone. You enable the Language Input feature using the Aastra Web UI or the IP Phone UI. You can then use text and characters in a specific language when performing inputs on the phone.
  • Page 35 Customizing Your Phone The following tables identify the language characters that you can use to enter text and characters on the 9143i. Keypad Input Alphabet Tables English Uppercase Characters Lowercase Characters 1;=_,-'&() 1.:;=_,-'&() ABC2 abc2 DEF3 def3 GHI4 ghi4 JKL5...
  • Page 36 Customizing Your Phone Spanish Uppercase Characters Lowercase Characters 1.:;=_,-'&() 1.:;=_,-'&() ABC2ÁÀÇ abc2áàç DEF3ÉÈ def3éè GHI4ÏÍ ghi4ïí JKL5 jkl5 MNO6ÑÓÒ mno6ñóò PQRS7 pqrs7 TUV8ÚÜ tuv8úü WXYZ9 wxyz9 * <SPACE> * <SPACE> #/\@ #/\@ German Uppercase Characters Lowercase Characters 1.:;=_,-'&() 1.:;=_,-'&() ABC2ÄÀ abc2äà...
  • Page 37 Customizing Your Phone Portuguese Uppercase Characters Lowercase Characters 1.:;=_,-'&() 1.:;=_,-'&() ABC2ÁÀÂÃÇ abc2áàâãç DEF3ÉÊ def3éê GHI4Í ghi4í JKL5 jkl5 MNO6ÓÔÕ mno6óôõ PQRS7 pqrs7 TUV8ÚÜ tuv8úü WXYZ9 wxyz9 * <SPACE> * <SPACE> #/\@ #/\@ Russian Uppercase Characters Lowercase Characters 1.:;=_,-'&() 1.:;=_,-'&() АБВГ2ABC aбвг2abc ДЕЁЖЭ3DEF Дeëжз3def...
  • Page 38 You can configure the language you use for inputting on the phone by setting the Input Language option. The default input language setting is English. You can change this setting using the IP Phone UI or the Aastra Web UI.
  • Page 39 All languages may not be available for selection. The available input languages are dependant on the configuration enabled by your System Administrator. Click Save Settings. The change is dynamic. The Aastra Web UI and IP Phone UI allow you to enter text and characters in the language you selected.

  • Page 40: User Password

    Phone UI or the Aastra Web UI. If you change the password Then you need to: using the IP Phone UI, use that new password to log into the Aastra Web UI. using the Aastra Web UI, use that new password when changing the user password via the IP Phone UI.

  • Page 41: Resetting A User Password

    If you forget your password, you can reset it and enter a new password. The reset user password feature resets the pass- word to the factory default which is blank (no password). You can reset a user password using the Aastra Web UI only. Note: Valid values when creating or changing a password are 0 to 4294967295 (integers only;...

  • Page 42: Restarting Your Phone

    “Phone Lock Key” page In the Aastra Web UI, the Operation->Phone Lock path also allows you to perform the following: • Reset a user password. Clicking on the “Reset” key in the “Reset User Password” field displays a screen that allows you to enter and save a new user password.
  • Page 43 Options List. Options At the prompt, "Password:", enter your user password and press Enter. The phone unlocks. Aastra Web UI Click on Operation->Phone Lock. Lock the Phone In the "Lock the Phone?" field, click Lock.

  • Page 44: Defining An Emergency Dial Plan

    A police and/or fire emergency number in Asia, Europe, Middle East, and South America. You can set the emergency dial plan using the Aastra Web UI. Define an Emergency Dial Plan Use the following procedure to specify the numbers to use on your phone for dialing emergency services in your area.

  • Page 45: Line Keys And Programmable Keys

    Multiple Line and Call Appearance Keys The 9143i has 3 hard line/call appearance keys each with a corresponding status light. These line/call appearance keys and lights can represent physical lines, calls for your extension or calls from a group that your extension is part of.

  • Page 46: Programmable Keys

    Flash Indicates the key is set to generate a flash event when it is pressed on the 9143i. The IP phone generates flash events only when a call is connected and there is an active RTP stream (for example, when the call is not on hold).
  • Page 47 SIP signalling. You can also receive RTP streams from pre-config- ured multicast addresses (can specify up to 5 addresses) using the "Paging Listen Addresses" at the path, Basic Settings->Preferences->Group Paging RTP Settings in the Aastra Web UI. For more information about setting this param- eter, see “Group RTP Paging (receives RTP streams)”...

  • Page 48: Line Key

    Line Key You can set a programmable key to act as a line/call appearance key on the 9143i. The programmable key acts as a line that behaves the same as a hard line key (L1, L2, and L3) . For more information about the behavior of line keys, see “Multiple Line and Call Appearance Keys”...

  • Page 49: Creating A Speed Dial Key

    The normal function of the speed dial option allows you to dial a number quickly by pressing a key configured for speed dialing. You can program the keys on the 9143i to speed dial outside numbers, dial directly to another person’s line or extension, or set up to quickly access features such as Caller ID (*69), Voicemail.
  • Page 50 Line Keys and Programmable Keys Press-and-Hold to Create a Speed Dial (applicable to programmable keys and keypad keys) IP Phone UI Pressing and holding down a programmable key or keypad key on the phone initiates a speed dial feature. Note: When creating a speed dial for a key on the IP Phone, you must select a key that has no preassigned function (key must be set to None).
  • Page 51 Line Keys and Programmable Keys Creating a Speed Dial Using the Speed Dial Edit Option You can use the IP Phone UI at the path, Options->Preferences->Speed Dial Edit, to create a speed dial key. IP Phone UI Press on the phone to enter the Options List. Options Select Preferences.
  • Page 52 Line Keys and Programmable Keys Creating a Speed Dial Key Using the Save Key IP Phone UI Use the following procedure to create a speed dial key using the Save key. Use the following illustration for reference. Options Directory Save Key Save Delete Conf...
  • Page 53 Press the Save key to finish. Saved Memory key 5553491234 Creating a Speed Dial Using a Programmable Key Aastra Web UI Click on Operation->Programmable Keys. Programmable Keys Select from "Key 1" through "Key 7". In the "Type" field, select Speeddial to apply to the programmable key.
  • Page 54 Line Keys and Programmable Keys Creating Speed Dial Key Using “Keypad Speed Dial” in the Aastra Web UI Aastra Web UI Click on Operation->Keypad Speed Dial. Select from "Digit 1" through "Digit 9". In the input box, enter the phone number, extension, or speed dial prefix to apply to this Digit key. If you enter a speed dial prefix, you must enter the "+"...

  • Page 55: Editing Speed Dial Keys

    Operation->Keypad Speed Dial • Using the IP Phone UI at the path: – Options->Preferences->Speed Dial Edit. The following illustration shows the path in the 9143i IP Phone UI for editing a speed dial key. Preferences 555-1212 Speed Dial Edit: 1. Tones Press SD button 2.
  • Page 56 Pressing either of these keys displays the idle screen. On the 9143i, you can remove the Speed Dial Key by erasing the speed dial number digits (leaving the speed dial value blank) and then press SAVE or the (right arrow) key. Use the left arrow key to delete the digits.
  • Page 57 Line Keys and Programmable Keys Editing a Speed Dial Using “Keypad Speed Dial” in the Aastra Web UI Aastra Web UI Click on Operation->Keypad Speed Dial. Select from "Digit 1" through "Digit 9". In the input box, edit the phone number, extension, or speed dial prefix for this Digit key. If you enter a speed dial prefix, you must enter the "+"...

  • Page 58: Do Not Disturb (Dnd) Key

    If the phone shares a line with other phones, only the phone that has DND configured is affected. You can set DND on the programmable keys using the Aastra Web UI only. DND is not configurable from the IP phone UI.

  • Page 59: Busy Lamp Field (Blf) Key

    On the 9143i, the busy and idle indicators are the LEDs next to each BLF key. The LED illuminates steady to indicate the monitored line is off-hook or unregistered. The LED goes off when the line is idle.

  • Page 60: Blf List Key

    In addition to monitoring the idle and busy state, the BLF/List feature also supports the ringing state. On the 9143i phone, the LED lights next to each BLF key illuminate steady to indicate the monitored line is off-hook or unregistered.
  • Page 61 Configuring a BLF/List Key Aastra Web UI The BLF/List function can be configured on the 9143i using the Aastra Web UI only. If you set a key to use BLF/List, you must also enter a BLF List URI at Operation->Programmable Keys->Services. The BLF List URI is the name of the BLF list defined on the BroadSoft BroadWorks Busy Lamp field page for your particular user.

  • Page 62: Flash Key

    Flash Key You can set a programmable key to generate a flash event when it is pressed on the 9143i. You do this by setting the pro- grammable key to "flash". The IP phone generates flash events only when a call is connected and there is an active RTP stream (for example, when the call is not on hold).

  • Page 63: Servers)

    Line Keys and Programmable Keys Automatic Call Distribution (ACD) Key (for Sylantro Servers) The 9143i support Automatic Call Distribution (ACD) for Sylantro servers. The ACD feature allows the Sylantro server to dis- tribute calls from a queue to registered IP phone users (agents).
  • Page 64 The table below shows the status of the LED as they may appear on your IP phone. Status: Logged In and Phone Model Status: Unavailable Logged Out Available 9143i Solid Red LED Blinking red LED No LED Using the ACD Key Use the following procedure to log into a phone queue from your IP phone.
  • Page 65 Line Keys and Programmable Keys Press 4 (Login) to login to the queue. You are logged into the queue and the following screen displays. ACD: <Queue Label> = Avail = Logout To allow your phone to be available in the queue, press 2 (Avail). The following screen displays.

  • Page 66: Directed Call Pickup/Group Call Pickup Keys

    The DCP/GCP feature allows you to intercept - or pickup - a call on a monitored extension. You can configure this feature using the Aastra Web UI to create a DCP or GCP key on the IP phone. When you configure a DCP key, you specify the extension that you want to monitor.
  • Page 67 Line Keys and Programmable Keys Configuring Group Call Pickup (GCP) Key Use the following procedure to configure Group Call Pickup using the Aastra Web UI. Aastra Web UI Note: A ring group must be configured on the server in order for a GCP key to function.
  • Page 68 Line Keys and Programmable Keys Using Directed Call Pickup/Group Call Pickup Use the following procedure for the DCP/GCP feature on your phone. IP Phone UI Note: Before using the DCP/GCP feature on your phone, you must first configure the DCP or GCP Key. You must identify the extension(s) or phone number(s) you want to monitor when configuring the key.

  • Page 69: Xml Key

    XML Key The 9143i IP phone has a feature you can enable called "XML" (Extensible Markup Language). XML is a markup language much like HTML. Your System Administrator can create customized XML menu services and load them to your IP phone.
  • Page 70 XML application(s), the customized service is ready for you to use. IP Phone UI Press the programmable key configured for XML on the 9143i phone. A "Custom Features" screen displays or the title you specified. Use the 2 and 5 to scroll through the customized features.

  • Page 71: Sprecode Key

    Contact your System Administrator for information about available services. Aastra Web UI Configuring a Sprecode Key Use the following procedure to configure a sprecode programmable key on the 9143i phone. Click on Operation->Programmable Keys. Programmable Keys Select a "Key 1"...

  • Page 72: Park/Pickup Keys

    Park/Pickup Keys The 9143i phone has a park and pickup call feature that allows you to park a call and pickup a call when required. The IP phones support the Park/Pickup feature on the Asterisk, BroadWorks, Sylantro, and ININ servers.
  • Page 73 Line Keys and Programmable Keys Using the Park Call/Pickup Parked Call Feature Use the following procedure on the IP phone to park a call and pick up a parked call. Park a Call While on a live call, press the "Park" programmable key. Perform the following for your specific server: For Asterisk Server Server announces the extension number where the call has been...

  • Page 74: Last Call Return (Lcr) Key

    Line Keys and Programmable Keys Last Call Return (lcr) Key (for Sylantro Servers) Using the Aastra Web UI, you can configure the "Last call return" (lcr) function on a key. This feature is for Sylantro servers only. How it works If you configure "lcr"...

  • Page 75: Call Forward Key

    Call Forward Key Using the Aastra Web UI, you can configure the "Call Forward" function on a key. Use call forwarding when you want a spe- cific account on your phone to be forwarded to another number when your phone is in the busy state or the no answer state, or both.

  • Page 76: Blf/Xfer

    Line Keys and Programmable Keys BLF/Xfer The BLF key allows one or more extensions to be monitored, and once there is any state change with those extensions, the key shows the status of the monitored lines. The Xfer key allows a call to be transferred to other recipients blindly or consultatively.
  • Page 77 Line Keys and Programmable Keys Configuring a BLF/Xfer Key Aastra Web UI Click on Operation->Programmable Keys. Programmable Keys Select a "Key 1" through "Key 7". In the "Type" field, select BLF/Xfer. In the “Value” field, enter the monitored extension or the extension to transfer calls to (for example, “35”).

  • Page 78: Speeddial/Xfer

    When the phone is in the “Ringing” state, pressing the Speeddial/Xfer key forwards the call to the predefined exten- sion. Configuring a Speeddial/Xfer Key Aastra Web UI Click on Operation->Programmable Keys. Programmable Keys Select a "Key 1" through "Key 7".

  • Page 79: Speeddial/Conf

    Speeddial/Conf The 9143i allows you to configure a programmable key to be used as a speed dial conference key (Speeddial/Conf key) while remaining in the current call. This key allows a user on a call to conference another party at a pre-defined number while remaining in the call.

  • Page 80: Intercom Key

    You must configure a programmable key with the function, “Inter- com”. Use the following procedure to configure a programmable key as an Icom key using the Aastra Web UI. Configuring an Intercom Key Aastra Web UI Click on Operation->Programmable Keys.

  • Page 81: Services Key

    Line Keys and Programmable Keys Services Key The 9143i allows you to configure a Services key that, when pressed on the phone, displays the Services menu which includes the following options: • Directory (See “Directory List” page 97 for more information.) •...

  • Page 82: Phone Lock Key

    Note: You can lock/unlock the phone using the new key you just configured, using the Aastra Web UI at the path Operation- >PhoneLock, or using the "Phone Lock" option on the IP Phone UI at the path Options->Phone Lock. For more informa- tion about using the lock/unlock feature, see “Phone Lock”...
  • Page 83 Line Keys and Programmable Keys Using the Lock/Unlock Key on the IP Phone After configuring a programmable key as a lock/unlock key, refer to the following procedure to use the key on the IP phone. IP Phone UI Lock the Phone Press the Lock programmable key.

  • Page 84: Paging Key (Sends The Rtp Stream)

    “Group RTP Paging (receives RTP streams)” page 139. Configuring a Paging Key Aastra Web UI Click on Operation->Programmable Keys. Programmable Keys Select a "Key 1" through "Key 7". In the "Type" field, select Paging. In the “Value” field, enter a multicast IP address and a port number for the Paging key. When you press this key, the phone initiates an outgoing multicast RTP session to the specified address using the specified port.
  • Page 85 Line Keys and Programmable Keys Using the Paging Key The following procedure describes the use of the Paging key on the IP Phone. The procedure assumes you have already configured the Paging key using the Aastra Web UI. IP Phone UI Notes: 1.

  • Page 86: None Key

    If a particular key is not defined, it is ignored. Setting a None Key Aastra Web UI Use the following procedure to configure a None key on the 9143i IP Phone. Click on Operation->Programmable Keys. Programmable Keys Select a "Key 1" through "Key 7".

  • Page 87: Deleting A Key

    Line Keys and Programmable Keys Deleting a Key Aastra Web UI Use the following procedure to delete a programmable key function using the Aastra Web UI. Click on Operation->Programmable Keys. Programmable Keys Select a "Key 1" through "Key 7". In the "Type" field, select none from the list of options.

  • Page 88: Making Calls

    Making Calls This section describes ways to make calls on your 9143i phone, using your handset, speakerphone or headset. Dialing a Number First, take the phone off-hook by: • lifting the handset • pressing • pressing a line/call appearance key.

  • Page 89: Using A Headset

    Making Calls Using a Headset The 9143i accepts headsets through the modular RJ9 jack on the back of the phone. Contact your telephone equipment retailer or distributor to purchase a compatible headset. Note: Customers should read and observe all safety recommendations contained in headset operating guides when using any headset.

  • Page 90: Redial

    Making Calls Redial IP Phone UI Press to dial the most recent number you dialed from the phone. • If you are off-hook and press the last number you called is called back. • If you are on-hook and press , a Redial Directory list appears on-screen.

  • Page 91: Mute

    Making Calls Deleting from the Redial List IP Phone UI Press Press to find the item you want to delete. Press the Delete Key. Press the Delete Key again at the prompt to erase the item Delete All Items IP Phone UI Press Press the Delete Key, then press the Delete Key again at the prompt to erase all items.

  • Page 92: Receiving Calls

    Receiving Calls When a call is ringing at your extension, you see the "Inbound Call" Screen. The line/call appearance light flashes quickly for the incoming call. Laflamme & Assoc 555-1234 Answering an Incoming Call IP Phone UI To answer the call •...

  • Page 93: Handling Calls

    Handling Calls When you are connected to a call, you can use the hard keys or programmable keys on the phone to place a call on hold, transfer a call, or conference. Placing a Call on Hold You can place an active call on hold by pressing the Hold key.

  • Page 94: Transferring Calls

    Handling Calls Retrieving a Held Call If you have more than 1 call on hold, you can scroll through the held call information by pressing 3 and 4 navigation keys. To reconnect to a call press the line/call appearance key where that call is being held. If you press the call/line appearance key again, you disconnect from the call.
  • Page 95 Transferring Two Existing Calls The 9143i allows you to perform a transfer of a call when there are currently two active calls on the phone. For example, on your phone, there are two active calls - Call A and Call B. Call B is on hold. You can perform the following to transfer Call A to Call B: Press Transfer key.

  • Page 96: Conferencing Calls

    WXYZ Mute Local Conferencing The 9143i phone supports up to 3 parties (including yourself ) in a conference call. This is called Local Conferencing and is the default method of conferencing on the 9143i. Note: Your System Administrator can set your Conference key to speed dial a specific number. Contact your System Admin- istrator for more information.
  • Page 97 Handling Calls When you use the Conference key to initiate a conference call, the following screen displays. John 03:05 = Drop In a conference call, the call timer moves to the left. You use the up and down arrow keys to scroll to a party on the list. You use the right arrow key to select the party to drop.
  • Page 98 Handling Calls Enter the phone number of Party 3. Note: Users are able to edit the destination number (“Backspace” softkey is provided and navigation key is functional to move the cursor to the desired location). Wait for Party 3 to answer. When Party 3 answers, you can consult with them before adding them to the conference. Press the Conf key again to add Party 3 to the conference.
  • Page 99 Handling Calls Centralized Conferencing (for Sylantro and Broadsoft Servers) The 9143i allows you to create multiple conferences with unlimited participants (depending on your server limitations) when your Administrator enables Centralized Conferencing. If your Administrator does not enable Centralized Conferencing, then the 9143i uses Local Conferencing by default.
  • Page 100 Handling Calls Setting Up a Conference and Adding Multiple Parties (for Sylantro and Broadsoft Servers) Note: You can have an unlimited number of parties in a conference (dependent on the limitations of the server. When you begin a conference, you are the first party in the conference (Party 1). Pickup the handset or press the Speakerphone Key.
  • Page 101 Press the Conf Key again to join the Parties to the active conference. Ending a Conference and Transferring Remaining Parties The 9143i allows a Host to drop from a 3-way conference and let the other two parties remain connected by pressing a Transfer key.

  • Page 102: Ending Calls

    Handling Calls Ending Calls IP Phone UI To end a call, you first need to connect or reconnect to the call if not already connected (for example, if your caller is on hold). Press or the line/call appearance key of the active call to end the call. If connected through the handset, you can also place the handset back on hook to end the call.

  • Page 103: Managing Calls

    Managing Calls The 9143i has several features that make it easier to manage calls, and to keep track of your caller history, as well as your business and personal contacts. These features include: • Directory List • Callers List •...
  • Page 104 Managing Calls To dial the displayed number press or just lift the handset or press any Line Key. Mute Press the Directory Key to cancel. Sorting Entries and Quick Search Feature You can also sort multiple numbers according to preference and perform a quick-search feature that allows you to enter the first letter that corresponds to a name in the Directory to find specific line items.
  • Page 105 Managing Calls Enter a name to associate with the phone number you just entered, and press Save. Use the keypad to select the letters. Continue to press the number key to access the next letter for that key (for example, press 2 three times to access C).
  • Page 106 Managing Calls Editing an Entry in the Directory List IP Phone UI Use the following procedure to edit an entry in the Directory List. Use the following illustration as a reference. Options Directory Directory Save Save Key Delete Conf Xfer PQRS WXYZ Mute...
  • Page 107 Managing Calls Deleting an Entry from the Directory List IP Phone UI You can delete a single entry from the Directory List, or you can delete all entries from the Directory List. Use the following procedures to delete a single entry or all entries from the Directory List. Use the following illustration as a reference.
  • Page 108 Managing Calls Delete a Single Entry Press the Directory key. Press to find the entry you want to delete. Press the Delete key. The "DELETE again to erase this item" prompt displays. DELETE again to erase this item Press the Delete Key again at the prompt to erase the entry. Delete All Entries Press the Directory key.
  • Page 109 Managing Calls Saving from the Callers List IP Phone UI Use the following procedure to save names/numbers from the Callers List to the Directory. Use the following illustration as a reference. Options Directory Directory Save Save Key Delete Callers List Key Conf Xfer PQRS...
  • Page 110 If no name is displayed, you can enter the name using the dial pad. Downloading the Directory List to Your PC You can download the Directory List to your PC via the Aastra Web UI. The phone stores the directorylist.csv file to your PC in comma-separated value (CSV) format.

  • Page 111: Callers List

    Managing Calls Callers List The Callers list is a stored log of your incoming calls. The 9143i IP Phone stores information for up to 200 incoming calls in the Callers list. The Callers List Key is located on the front panel keys.
  • Page 112 Managing Calls Display Item Description Indicates an incoming Call Waiting call. John Burns "2x" indicates this caller has called twice. The display shows the date and time of the last call from that caller. 9054550055 Jun 8 2:41pm 2X You can view, scroll, and delete line items in the Callers List from the IP phone UI. You can also directly dial from a dis- played line item in the Callers List.
  • Page 113 Managing Calls Editing Entries in the Callers List Important! The Caller List does not save changes. Editing in the Callers List is generally used if you plan to call the number and need to add a prefix. In the Callers List, if a dial pad key is pressed when a number and/or a name is displayed, the cursor automatically adds the digit at the left side of the number to enable the entry of the prefix.
  • Page 114 Downloading the Callers List to Your PC You can download the Callers List to your PC for viewing using the Aastra Web UI. When you download the Callers List, the phone stores the callerlist.csv file to your computer in comma-separated value (CSV) format.
  • Page 115 Managing Calls Download the Callers List Use the following procedure to download the Callers List to your PC using the Aastra Web UI Aastra Web UI Click on Operation->Directory. In the Callers List field, click on Save As. A File Download message displays.

  • Page 116: Account Configuration (Dnd And Call Forwarding)

    On the 9143i, you can set DND on the phone-side for a specific account or for all accounts on the phone. You can set three modes for DND using the Aastra Web UI at the path, Basic Settings->Preferences->General->DND Key Mode: Account, Phone (default), and Custom.
  • Page 117 1. If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as if the mode was set to “Phone”. 2. Using the Aastra Web UI, if you change the DND Key Mode to “phone”, all accounts synchronize to the current set- ting of Account 1.
  • Page 118 2. If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as if the mode was set to “Phone”. 3. Using the Aastra Web UI, if you change the DND key mode to “phone”, all accounts synchronize to the current setting of Account 1.
  • Page 119 Managing Calls DND in Account Mode With the account in focus on the IP Phone UI, press the DND key to toggle DND ON or OFF for the account. Use the RIGHT and LEFT arrow keys to scroll through each account. Screenname2 Screenname1 DND On...
  • Page 120 Call Forward (CFWD) on the IP phone allows incoming calls to be forwarded to another destination. On the 9143i, you can set Call Forward (CFWD) on the phone-side for a specific account or for all accounts on the phone. You can set three modes for CFWD using the Aastra Web UI at the path, Basic Settings->Preferences->General->Call For- ward Key Mode: •...
  • Page 121 CFWD key LED OFF if any CFWD mode is disabled. Note: If you make changes to the configuration for CFWD via the IP Phone UI, you must refresh the Aastra Web UI screen to see the changes. Configuring CFWD Using the Aastra Web UI Aastra Web UI Use the following procedure to configure CFWD using the Aastra Web UI.
  • Page 122 Answer). When you configure the initial account, the phone applies the configuration to all other accounts. (In the Aastra Web UI, only the account you configured is enabled. All other accounts are grayed out but set to the same configuration.) Using the Aastra Web UI, if you make changes to that initial account, the changes apply to all accounts on the phone.
  • Page 123 If you selected “Phone” mode, all accounts are set to the same CFWD configuration (All, Busy, and/or No Answer) as Account 1 on the phone. (In the Aastra Web UI, only Account 1 is enabled. All other accounts are grayed out but use the same configuration as Account 1.)
  • Page 124 Managing Calls CFWD in Account Mode Use the RIGHT and LEFT arrow keys to scroll through each account. Screenname1 Screenname2 Screenname3 CFWD Busy CFWD All Jan 1 12:96 Jan 1 12:96 Jan 1 12:96 In the above example, Screenname1, Screenname2, and Screenname3, are three accounts configured on the phone. Screenname1 has “CFWD All”...
  • Page 125 Managing Calls In the CFWD State screen, press the DOWN arrow key to scroll to the CFWD Number screen and press CHANGE. 1. Cfwd All to view 1. Cfwd State Change Done CFWD Number Screen 2. Cfwd Number Cfwd Number Change Change Done...
  • Page 126 Managing Calls CFWD in Phone Mode Use the RIGHT and LEFT arrow keys to scroll through each account. Screenname3 Screenname1 Screenname2 CFWD All CFWD All CFWD All Jan 1 12:96 Jan 1 12:96 Jan 1 12:96 In the above example, Screenname1, Screenname2, and Screenname3, are three accounts configured on the phone. All three accounts have CFWD enabled as indicated by the “CFWD All”...
  • Page 127 Managing Calls Press the CHANGE key for the mode you selected in Step 2. Scroll to the CFWD State screen. This screen displays the current state of the mode you selected. In the following example, the CFWD All state is ON. Cfwd State 1.
  • Page 128 Managing Calls Press the NEXT key to select the number of rings to apply to the phone for call forwarding incoming calls. Valid values are 1 to 20. Default is 1. When the phone receives an incoming call, and call forward is configured on the phone, the phone rings the number of times you specify in the No.
  • Page 129 Managing Calls Select an account to configure. Press the CHANGE key. The CFWD Mode screen displays. Use the UP and DOWN arrow keys to scroll through each state screen. Cfwd Mode 1. All Done Change Indicates CFWD All Cfwd Mode enabled 2.
  • Page 130 Managing Calls In the CFWD State screen, press the DOWN arrow key to scroll to the CFWD Number screen and press CHANGE. 1. Cfwd All to view 1. Cfwd State Change Done CFWD Number 2. Cfwd Number Cfwd Number Change Screen Change Done...

  • Page 131: Missed Calls Indicator

    Managing Calls Missed Calls Indicator The IP phone has a "missed calls" indicator that increments the number of missed calls to the phone. This feature is acces- sible from the IP phone UI only. The number of calls that have not been answered increment on the phone’s idle screen as "<number> New Calls". As the number of unanswered calls increment, the phone numbers associated with the calls are stored in the Callers List.

  • Page 132: Voicemail

    Managing Calls Voicemail The Voicemail feature on the 9143i IP phone allows you to use a line, configured with a phone number for dialing out, to connect to a voicemail server. For each assigned Voicemail number, there can be a minimum of 0 or a maximum of 1 Voicemail access phone number.

  • Page 133: Additional Features

    Additional Features This section describes additional features you can use on the 9143i phone. Star Codes All of the main call handling and extension management features using star codes can be set on your phone by your Administrator. Contact your System Administrator for more information.

  • Page 134: Display Dtmf Digits

    If you enable the Display DTMF Digits parameter, the digits you are dialing from the keypad or or from a programmable key display to the IP phone’s LCD display. This parameter is disabled by default (no digits display when dialing). You can enable the "Display DTMF Digits" parameter using the Aastra Web UI. Configuring Display of DTMF Digits Aastra Web UI Use the following procedure to configure the display of DTMF digits on the IP phone.

  • Page 135: Play Call Waiting Tone

    You can enable or disable the playing of a call waiting tone when a caller is on an active call and a new call comes into the phone. You can configure this feature using the Aastra Web UI. Configuring Call Waiting Tone Aastra Web UI Use the following procedures to configure a call waiting tone on the IP phone.

  • Page 136: Stuttered Dial Tone

    Stuttered Dial Tone You can enable or disable the playing of a stuttered dial tone when there is a message waiting on the IP phone. You can configure this feature using the Aastra Web UI. Configuring Stuttered Dial Tone Aastra Web UI Use the following procedures to configure stuttered dial tone on the IP phone.

  • Page 137: Xml Beep Support

    XML Beep Support Using the Aastra Web UI, you can enable or disable a beep to be audible when the phone receives an XML application using the "XML Beep Support" field at the path Basic Settings->Preferences->General. If you disable this feature, then no beep is heard when the XML application arrives to the phone.

  • Page 138: Status Scroll Delay

    Status Scroll Delay Using the Aastra Web UI, you can specify a scroll delay option that allows you to set the time delay, in seconds, between the scrolling of each status message on the phone. You can specify this setting in the "Status Scroll Delay (seconds)"...

  • Page 139: Switch Ui Focus To Ringing Line

    Switch UI Focus to Ringing Line You can configure a feature on the 9143i that controls the behavior of the phone when it receives an incoming call when it is already in a connected call. When a call comes into the phone, and the phone is already on a connected call, the phone switches focus to the ringing line to enable the user to see who is calling them.

  • Page 140: Call Hold Reminder During Active Calls

    When this feature is disabled, a ring splash is heard when the active call hangs up and there is still a call on hold. You can enable or disable this feature using the “Call Hold Reminder During Active Calls” in the Aastra Web UI.

  • Page 141: Call Hold Reminder (On Single Hold)

    (even when no other calls are active on the phone). When enabled, the phone initiates a reminder ring splash periodically for the single call on hold. When disabled, no reminder ring splash is audible. You can enable or disable this feature using the “Call Hold Reminder” parameter in the Aastra Web UI. Configuring “Call Hold Reminder”...

  • Page 142: Call Waiting Tone Period

    “Call Waiting Tone Period”. A value of “0” is the default and plays the call waiting tone only once on the active call. When the incoming caller hangs up, the call waiting tone stops on the existing active call. You can enable or disable this feature in the Aastra Web UI. Configuring “Call Waiting Tone Period”...

  • Page 143: Message Waiting Indicator

    MWI LED on line 3 only, the LED illuminates if a voice mail is pending on line 3. If you configure the MWI LED for all lines, the LED illuminates if a voice mail is pending on any line on the phone (lines 1 through 9). You configure the MWI indicator using the Aastra Web UI. Configuring Message Waiting Indicator Aastra Web UI Use the following procedure to configure the message waiting indicator on a specific line or on all lines on the IP phone.

  • Page 144: Incoming Intercom Call Features

    You can change the behavior of how the phone handles incoming intercom calls by enabling/disabling specific parame- ters using the Aastra Web UI. The following table describes these features. Incoming Intercom Features in Aastra...

  • Page 145: Using Redial Key For "Last Number Redial

    SIP signalling. This is called Group Paging on the IP phones. You can specify up to 5 mul- ticast addresses that the phone listens for on the network. This feature is configurable using the Aastra Web UI only.
  • Page 146 Configuring Group RTP Paging Aastra Web UI Use the following procedure to configure RTP streaming on the receiving end for Paging applications using the Aastra Web UI. Click on Basic Settings->Preferences->Group Paging RTP Settings.

  • Page 147: Shared Call Appearance (Sca) Call Bridging

    Additional Features Shared Call Appearance (SCA) Call Bridging Shared Call Appearance (SCA) is when incoming calls are presented to multiple phones simultaneously. For example, it is the ability to assign the boss' extension to a key on the secretary's phone. Calls can be transferred between two phones with the same extension key by simply putting the call on hold at one phone and picking it up on the other.
  • Page 148 Empty circle Solid Red Solid Circle Solid Red Bridge-held Reverse empty blinking circle Slow Flashing Red Solid Circle Solid Red 9143i Phone LED States State Call LED Non-Call LED Idle Seized Solid Red Solid Red Progressing (outgoing call) Solid Red...
  • Page 149 Additional Features Line key Phone Behavior State Call Line Key Pressed Non-Call Line Key Pressed Idle Attempt to seize the line Seized Hang up Ignore Progressing Hang up Ignore Alerting Answer Active Hold Bridge Held Retrieve Bridge Hold private Retrieve Ignore Bridge-active Hold...

  • Page 150: Available Features Enabled By Administrators

    Available Features Enabled by Administrators There are features on your IP Phone that you can use ONLY if an Administrator has enabled them on your phone. Those features are described in this section. Contact your System Administrator for more information. Outgoing Intercom Calls If your System Administrator configures the outgoing intercom feature on your phone, pressing the Icom key allows your phone to find an available line and place an intercom call to a recipient.

  • Page 151: Autodial (Hotline And Warmline)

    Centralized Conferencing The 9143i supports centralized conferencing for Sylantro and Broadsoft servers. This feature provides centralized confer- encing on the SIP server (versus localized, on the phone). Your System Administrator must enable this feature on your phone before you can use centralized conferencing.

  • Page 152: Playing A Wav File On Your Phone

    Playing a WAV File On Your Phone If enabled by your Administrator, the 9143i IP Phone can play a WAV file. A WAV file is an audio file format standard for storing an audio bit stream on a system in raw, uncompressed format or compressed format to reduce the file size.

  • Page 153: Xml Applications And Off-Hook Interaction

    XML Override for a Locked Phone The 9143i has a feature that allows a locked phone to be overridden when an XML application is sent to the phone. This feature also allows you to still use programmable keys applicable to the XML application even though the phone is locked.

  • Page 154: Hold" Feature Enhancement (For Broadsoft Servers)

    Configurable Save and Delete Keys There are six function keys on the 9143i phone located to the left of the paper label. Your System Administrator can make the Save and Delete keys (Keys 1 and 2) programmable keys with the same functions that are available for the other pro- grammable keys.

  • Page 155: Diverting Calls From Your Phone

    By default, your phone displays call destination information if your phone is configured to forward calls to other destina- tions. The call destination information displays on multiple screens that scroll every 3 seconds. The following example shows call destination information on the 9143i IP Phone. Call Destination Information...

  • Page 156: Indication Of Terminated Calls

    An audible busy signal is also heard on the phone. The configuration of this feature can also include the maximum time interval that the busy signal is audible. Contact your System Administrator for more information. The following is the call terminated screen that displays on the 9143i if this feature is enabled on your phone: 9143i Call Terminated The following table identifies when a call terminated screen displays on the phone for different scenarios.
  • Page 157 Available Features Enabled by Administrators Note: This “indication of terminated calls” feature does not affect parked calls on the phone or the conference call feature. The following procedure describes how to handle the disconnected screens on your phone. IP Phone UI Press the Goodbye key.

  • Page 158: Troubleshooting Solutions

    Why can’t I get a dial tone? Check for any loose connections and that the phone has been installed properly. For installation instructions, please refer to the “Installation and Setup” section in the Aastra 9143i Installation Guide provided with your phone. Why doesn’t my phone ring? Check the ring volume on your phone.
  • Page 159 Troubleshooting Solutions How do I change my user password? You can change the user password from the IP phone UI or the Aastra Web UI. IP Phone UI Press on the phone to enter the Options List. Options Select Password and press Enter.
  • Page 160 In the IP Phone UI at the path Options->Phone Lock. • In the Aastra Web UI at the path Operations->Phone Lock. • At a configured Phone Lock key on the phone. For more information about configuring a Lock/Unlock key on your phone, see “Phone Lock Key”...
  • Page 161 Troubleshooting Solutions Use the following procedure to lock an IP Phone using the Aastra Web UI. Aastra Web UI Lock the Phone Click on Operation->Phone Lock. In the "Lock the Phone?" field, click Lock. The phone locks dynamically and displays the following message: "Phone is locked".

  • Page 162: Limited Warranty

    (1) year period from the date of original purchase (“Warranty Period”). If there is a defect or malfunction, Aastra shall, at its option, and as the exclusive remedy, either repair or replace the product at no charge, if returned within the Warranty Period.

  • Page 163: Limited Warranty (Australia Only)

    Part 5-4 of Schedule 2 to the Competition and Consumer Act 2010 (the ACL), the exercise of a right conferred by such a provision or any liability of Aastra in relation to a failure to com- ply with a guarantee that applies under Division 1 of Part 3-2 of the ACL to a supply of goods or services.

  • Page 164: Warranty Repair Services

    Aastra in relation to a failure to comply with a guarantee that applies under Division 1 of Part 3-2 of the ACL to a supply of goods or services.

  • Page 165: Appendix A - Time Zone Codes

    Appendix A - Time Zone Codes The following table identifies the time zone name and time zone code to use on the IP phone. Time Zone Name/Time Zone Code Table Time Zone Name Time Zone Code AD-Andorra AE - Dubai AG-Antigua AI-Anguilla AL-Tirane...
  • Page 166 Appendix A - Time Zone Codes Time Zone Name Time Zone Code CA-Newfoundland CA-Atlantic CA-Eastern CA-Saskatchewan CA-Central CA-Mountain CA-Pacific CA-Yukon CH-Zurich CK-Rarotonga CL-Santiago CL-Easter CN-Beijing CO-Bogota CR-Costa Rica CU-Havana CY-Nicosia CZ-Prague DE-Berlin DK-Copenhagen DM-Dominica DO-Santo Domingo EE-Tallinn ES-Madrid ES-Canary FI-Helsinki FJ-Fiji FK-Stanley FO-Faeroe...
  • Page 167 Appendix A - Time Zone Codes Time Zone Name Time Zone Code LC-St Lucia LI-Vaduz LT-Vilnius LU-Luxembourg LV-Riga MC-Monaco MD-Chisinau MK-Skopje MQ-Martinique MS-Montserrat MT-Malta MU - Mauritius MX-Mexico City MX-Cancun MX-Merida MX-Monterrey MX-Mazatlan MX-Chihuahua MX-Hermosillo MX-Tijuana NI-Managua NL-Amsterdam NO-Oslo NR-Nauru NU-Niue NZ-Auckland NZ-Chatham...
  • Page 168 Appendix A - Time Zone Codes Time Zone Name Time Zone Code TR-Istanbul TT-Port of Spain TW-Taipei UA-Kiev US-Eastern US-Central US-Mountain US-Pacific US-Alaska US-Aleutian US-Hawaii UY-Montevideo VA-Vatican YU-Belgrade 41-001383-00 REV01 – 06.2013...

  • Page 169: Index

    ........................98 setting options ....................10 diverting calls ......................149 DND key ........................52 DND, enabling/disabling ................110 Aastra Web UI do not disturb (DND) ....................52 Basic Settings parameters ................14 documentation ......................1 Operaton parameters ..................14 phone status ..................... 14 about this guide ......................1...
  • Page 170 Index Services key ......................75 speaker/headset mode ..................23 Speeddial/Conf key ..................73 speakerphone, using ....................82 Speeddial/Xfer ....................72 speeddial configuring key for ..................43 configuring prefix for ..................43 language creating from Keypad Speeddial in Web UI ...........48 latin 2 character set ..................33 creating from phone keypad ...............44 overview ......................
  • Page 171 While every effort has been made to ensure accuracy, Aastra Telecom Inc. will not be liable for technical or editorial errors or omissions contained within this documentation. The information contained in this documentation is subject to change without notice.

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