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Troubleshooting Cisco VG310 and Cisco VG320
Symptom
No initialization response from
Cisco VG310 or Cisco VG320
Unit shuts off after operating for
some time
Console screen display freezes
1
See
Obtaining Technical
Cisco VG310 and Cisco VG320 Voice Gateways Hardware Installation Guide
60
Configuring the Cisco VG310 and Cisco VG320 Voice Gateways
Possible Cause
Faulty modem console terminal.
Faulty cabling to terminal.
Faulty Cisco VG310 or Cisco
VG320.
Overheating.
Faulty Cisco VG310 or Cisco
VG320.
Console fault.
Software error.
Faulty Cisco VG310 or Cisco
VG320.
Assistance.
Corrective Action
Check and replace the modem or
terminal, if required.
Check and replace the cable, if
required.
1
Contact Cisco
or your Cisco
reseller.
Check the ventilation of the chassis.
1
Contact Cisco
or your Cisco
reseller.
Reset or replace the console.
Repeat the power-on procedure.
1
Contact Cisco
or your Cisco
reseller.
OL-31292-01
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