Express Test Performs a quick test of system devices. The test typically takes 10 to 20 minutes and requires no interaction on your part. Run Express Test

first to increase the possibility of tracing the problem quickly.

Extended

Performs a thorough check of system devices. The test typically takes an hour or more and periodically requires your input to answer specific

Test

questions.

Custom Test Tests a specific device in the system and can be used to customize the tests you want to run.

Symptom

Lists a number of common symptoms and allows you to select a test based on the symptom of the problem you are having.

Tree

For any problem encountered during a test, a message appears with an error code and a description of the problem. Write down the error code and problem

description exactly as it appears and follow the instructions on the screen. If you cannot resolve the problem, contact Dell (see

NOTE:

The Service Tag for your computer is located at the top of each test screen. When contacting Dell support, have your Service Tag ready.

The following tabs provide additional information for tests run from the Custom Test or Symptom Tree option:

Tab

Function

Results

Displays the results of the test and any error conditions encountered.

Errors

Displays error conditions encountered, error codes, and the problem description.

Help

Describes the test and any requirements for running the test.

Configuration Displays your hardware configuration for the selected device.

The Dell Diagnostics obtains configuration information for all devices from the system setup program, memory, and various internal tests, and

it displays the information in the device list in the left pane of the screen. The device list may not display the names of all the components

installed on your computer or all devices attached to your computer.

Parameters

Allows you to customize the test by changing the test settings.

Dell Support Center

The Dell Support Center provides service, support and system-specific information. For more information about Dell Support Center and available support tools,

click the Services tab at support.dell.com.

Computers purchased on June 26, 2007, and later are pre-installed with Dell Support Center.

For computers purchased prior to June 26, 2007, you can download Dell Support Center from the Services page at support.dell.com.

Click the Dell Support Center icon

Self-help tools such as, Dell Support 3, Dell PC Tune-Up, Dell PC CheckUp, and Network Assistant

DellConnect for remote, real-time, technical support

Dell support contact information including e-mail and online chat addresses as well as telephone numbers

Resources specific to your computer are available under Drivers & Downloads, Upgrades and System Information

The top of the Dell Support Center home page displays your computer's model number along with its Service Tag, Express Service code, and warranty

expiration details. When permissions are given to Dell to use your Service Tag, additional details about your computer, such as available memory, disk space,

installed hardware, network addresses, modem specifications, installed security software, and much more are provided. In addition, using your Service Tag,

Dell can link you to the most relevant www.dell.com web pages for information about your warranty, ordering accessories and details about installing

recommended drivers and downloads.

Dell Support 3

The Dell Support 3 is customized for your computing environment. This utility provides self-support information, software updates, and health scans for your

computer. Use this utility for the following functions:

Check your computing environment

View the Dell Support 3 settings

Access the Dell Support 3 help file

View frequently asked questions

Learn more about Dell Support 3

Turn Dell Support 3 off

For more information about Dell Support 3, click the question mark (?) at the top of the Dell Support 3 window.

To access Dell Support 3:

on your computer's desktop to run the application and to access the following features:

Contacting

Dell).