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Chapter 8. Hardware Problem Determination
This chapter provides information on using Standalone or Online Diagnostics to help
you solve hardware problems. In addition, it provides a list of error codes and
recommended actions you can take to resolve the problem before contacting a service
representative.
The manufacturer recommends that systems configured with 4GB of memory or greater
have access to a 4mm or 8mm tape drive for submission of system dump information if
required. This function can be accomplished through locally attached or network
attached devices as appropriate.
Problem Determination Using the Standalone or Online Diagnostics
Use this procedure to obtain a service request number (SRN) when you are able to
load the Standalone or Online Diagnostics. If you are unable to load the Standalone or
Online Diagnostics, go to "Problem Determination When Unable to Load Diagnostics"
on page 186. The service organization uses the SRN to determine which field
replaceable units (FRUs) are needed to restore the system to correct operation.
Step 1. Considerations before Running This Procedure
Note: See the operator manual for your ASCII terminal to find the key sequences you
v The diagnostics can use a display connected to a display adapter with the keyboard
and mouse connected to the primary I/O Drawer or an ASCII terminal attached to a
serial port.
v This procedure asks you to select the type of diagnostics you want to run. If you
need more information about the types, see "Standalone and Online Diagnostics
Operating Considerations" on page 107.
v Go to Step 2.
Step 2
Are the Online Diagnostics installed on this system?
NO
YES
need to respond to the diagnostic programs.
Go to Step 15.
Go to Step 3.
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