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CHAPTER 8:
TROUBLESHOOTING
D
ESCRIPTION
This chapter gives you the information you need to Troubleshoot problems that may occur with the SuperScript
4400/4400N printer and how to resolve them. The sections included in this chapter are:
•
Clearing Jams
•
Imaging Artifacts
•
Error Messages
•
Operator panel alert messages
•
Factory Service Mode Test Procedures
•
Frequently asked questions
Print Quality Maintenance
Here are some suggestions for maintaining the highest print quality from your printer.
•
Replace the toner modules immediately when the display indicates that replacement is necessary.
•
Use high-quality paper or transparencies to obtain sharp, crisp characters and maximum contrast.
•
Follow the cleaning procedures described in Chapter 6, " User Maintenance."
Simple Troubleshooting
Here are some simple resolutions to occasional printer problems.
Power light is off...
Check that the power cord is plugged into a live power outlet and the printer power switch is turned on.
Power light is on but printer does not print...
•
Verify that the Online indicator light is on (if it is not, press the Online button).
•
Verify that all interface cable connections are tightly secured.
Paper does not output to the output tray...
Check for paper jam or misfeed.
Paper does not stack correctly...
Check that the paper is between xx and xx lbs. base weight.
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