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Troubleshooting
Situation
Camcorder cannot
turn on
Camcorder is
frozen
Camcorder cannot
record
Camcorder cannot
connect to AP or
could server
Mobile cannot find
camcorder
【 Local 】
Mobile cannot watch
live view
【 Local 】
Mobile cannot connect
to cloud server
【 Internet 】
Mobile cannot
watch live view
【 Internet 】
Forget camcorder
password
12 |
English
Cause/Solution
Power is low. Recharge battery
Press and hold
force shutdown; press again to turn on
• No microSD card or microSD card is full
• microSD card cannot be recognized
• Format microSD card or replace microSD card
• Invalid AP name or password
• Weak WiFi signal or not in WiFi coverage
• No internet or cloud server is not accessible
• Blocked by some firewall
• Camcorder WiFi is disabled or not in WiFi
coverage
• Mobile WiFi is disabled
• iOS user does not choose camcorder name in
Wi-Fi Settings
• Tap [Refresh] button on [Blaupunkt Mobile
DVR Control]
• Weak WiFi signal
• Camcorder is recording
• Camcorder is occupied by other mobile
Check mobile 3G/4G or WiFi internet
connection
The internet bandwidth is insufficient for
camcorder upload or mobile download
Enter camcorder menu settings and select
[Settings] [Factory Reset] to set to default.
button for 5 seconds to
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