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Preliminary on-site checkout
Checking the network
Printing problems may arise if the network hardware or software is not set up properly or
does not match network settings on the AR-P15. Problems may also arise when printing
from a specific application or printing a particular file.
Most of these problems show up as printing problems and do not necessarily indicate an
AR-P15 malfunction. The customer's network administrator can eliminate many
printing problems without requiring you to make a service call. The network
administrator deals with:
• Copier error conditions
• Network connection problems that result in the copier not appearing in list of printers
on the customer's computers
If the copier does not appear in the list of printers on the network, there may be
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another device on the network with the same IP address.
• Conflicting network settings in Setup and on the customer's computers
• Printing problems caused by inappropriate Setup options
• Application-specific printing errors caused by missing or incorrectly installed printer
description files.
Printing to the AR-P15
If the customer can print an AR-P15 test page but cannot print a job from a computer on
the network, you may have to make a service call. However, first make sure the network
administrator has done the following:
• Checked all components of the network, including cables, connectors, terminators,
network adapter boards, and network drivers.
• Activated the network and used it to communicate with other printers.
• Confirmed that the applicable network settings in Setup (such as AppleTalk zone,
IP address, subnet mask, and gateway address) match the settings used in the network.
When you make a service call, check the AR-P15 faceplate to make sure the appropriate
network connection is in place. Print quality problems are difficult to trace. Before you
try to troubleshoot print quality problems, print a test page to make sure that the copier
does not need servicing or adjusting. Make sure the correct paper is being used in the
copier.
EPS file generation is not completely standardized among applications. Some users
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may encounter problems while printing certain EPS files.
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