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10. Contact your next level of support.
Handling Problems for Non-critical Resources
1. Is there an SRC in an 8 character format available on the Problem Summary
2. Does the problem involve a workstation resource?
c. Select F5 to display possible causes.
Note: If F5 is not available, use the customer reported symptom string for
customer perceived information about this problem. Then, go to
"Using the Product Activity Log" on page 11.
d. Use the list of possible causes as the FRU list and go to step 8 of this
procedure.
6. Did problem analysis send you to another entry point in the service
information?
No
Yes
↓
Go to the entry point indicated by problem analysis.
This ends the procedure.
7. Was the problem isolated to a list of failing items?
Yes
No
↓
Go to "Handling Problems for Non-critical Resources".
This ends the procedure.
8. Exchange the failing items one at a time until the problem is repaired. After
exchanging each one of the items, verify that the item exchanged repaired the
problem.
Notes:
a. For Failing Items (FIs) and symbolic FRUs, go to "Chapter 3. Problem
Isolation Procedures (PIPs), Failing Items, and Symbolic FRU Isolation" on
page 277 .
b. When exchanging FRUs, go to "Chapter 4. Removal and Installation
Procedures" on page 617. If you are exchanging a disk unit, go to
"Recovery Procedures" on page 893.
c. After exchanging an item, go to "Verifying the Repair" on page 920.
9. Has the problem been resolved?
No
Yes
↓
This ends the procedure.
This ends the procedure.
form?
Note: If the operator has not filled out the Problem Summary form, go to the
problem reporting procedure in the Operator's Guide for the operating
system in use.
No
Yes
↓
Go to "Chapter 2. Unit Reference Codes" on page 59.
This ends the procedure.
No
Yes
Using Problem Log
Chapter 1. Starting Problem Analysis
13
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