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Before you call for service
Many computer problems can be solved without outside assistance, by using the
online help or by looking in the online or printed documentation that comes with
your computer or software. Also, be sure to read the information in any
README files that come with your software.
Most computers, operating systems, and application programs come with
documentation that contains troubleshooting procedures and explanations of
error messages.
If you suspect a software problem, consult the documentation (including
README files) for the operating system or application program.
Getting customer support and service
Purchasing an IBM PC hardware product entitles you to standard help and
support during the warranty period. If you need additional support and services, a
wide variety of extended services are available for purchase that address almost
any need.
Using the World Wide Web
On the World Wide Web, the IBM Personal Computing Web site has up-to-date
information about IBM Personal Computer products and support. The address for
the IBM Personal Computing home page is:
http://www.ibm.com/pc
For support on your IBM Aptiva 2270 personal computer:
http://www.aptiva2270.com/support
For support on other IBM products and options:
http://www.ibm.com/pc/support
Chapter 6. Getting help, services, and information 49
- Quick Links:
- Chapter 1. Ibm Pc Overview
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Troubleshooting
