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Non-Warranty Service Policy
Roche Diagnostics Non-Warranty Service Policy applies to meters where the above warranty has not become
e ective, has become inapplicable, or has expired. Roche Diagnostics will replace, at its option, meters
returned to it for a service charge (not to exceed $35). Replacement will be with the same or similar product.
Replacement meters will be warranted for a period of 90 days from shipment under a limited warranty
providing for replacement of parts and labor at no charge.
Warranty and Service Instructions
All requests for return of ACCU-CHEK Aviva meters under the above warranty or service policy must be made to
the ACCU-CHEK Customer Care Service Center. You will be mailed a return authorization label, which must be
a xed to your carton for shipping the system to Roche Diagnostics. Cartons received without this label will be
returned to you at your expense.
Customers experiencing di culties should review the troubleshooting information in Chapter 7 of this
booklet. Further inquiries should be directed to the ACCU-CHEK Customer Care Service Center.
Be sure to fill out and mail the Warranty Card that comes with the ACCU-CHEK Aviva Plus system.
Technical Information
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Troubleshooting
