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Aastra 6731i User Manual
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Aastra 6731i User Manual

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See also: Administrator's Manual , User Manual
6731i IP Phone
6731i IP Phone
User Guide
Release 2.4
41-001270-01
Rev 00

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Summary of Contents for Aastra 6731i

  • Page 1 6731i IP Phone 6731i IP Phone User Guide Release 2.4 41-001270-01 Rev 00...
  • Page 2 Aastra Telecom will not accept liability for any damages and/or long distance charges, which result from unauthorized and/or unlawful use. While every effort has been made to ensure accuracy, Aastra Telecom will not be liable for technical or editorial errors or omissions contained within this documentation.

  • Page 3: Software License Agreement

    Software License Agreement Aastra Telecom Inc., hereinafter known as "Seller", grants to Customer a personal, worldwide, non-transferable, non-sublicenseable and non-exclusive, restricted use license to use Software in object form solely with the Equipment for which the Software was intended. This Product may integrate programs, licensed to Aastra by third party Suppliers, for distribution under the terms of this agreement.

  • Page 5: Table Of Contents

    Key Panel ..........................9 Methods for Customizing Your Phone ..................12 Phone Options via the IP Phone UI ..................12 Phone Options via the Aastra Web UI ..................15 Phone Status ..........................19 Phone Status via IP Phone UI ....................19 Finding Your Phone’s IP Address ..................20 Phone Status via the Aastra Web UI ..................20...
  • Page 6 Table of Contents Line Keys and Programmable Keys ..................47 Multiple Line and Call Appearance Keys ................47 Programmable Keys ........................48 Line Key ..........................50 Creating a Speeddial Key .......................51 Editing Speeddial Keys ......................57 Do Not Disturb (DND) Key ....................60 Busy Lamp Field (BLF) Key ....................61 BLF List Key ..........................63 Flash Key ..........................65 Automatic Call Distribution (ACD) Key (for Sylantro Servers) ..........66...
  • Page 7 Table of Contents Receiving Calls ..........................107 Answering an Incoming Call ....................107 Sending an Incoming Call to Voicemail ................107 Handling Calls ...........................108 Placing a Call on Hold ......................108 Transferring Calls .........................109 Conferencing Calls .......................110 Ending Calls ..........................115 Managing Calls .........................116 Directory List ........................116 Callers List ..........................127 Account Configuration (DND and Call Forwarding) ............132 Missed Calls Indicator ......................152...
  • Page 8 Table of Contents Available Features Enabled by Administrators ..............179 Outgoing Intercom Calls .......................179 Missed Call Summary Subscription ..................179 Customizable Callers List Key .....................180 Autodial (Hotline and Warmline) ..................180 Centralized Conferencing .....................181 Answer and Ignore Keys for XML Applications ..............181 Playing a WAV File On Your Phone ..................182 Using the Keypad During Active XML Applications ............182 Key Redirection ........................183 XML Applications and Off-Hook Interaction ..............184...
  • Page 10 Table of Contents...

  • Page 11: Table Of Contents

    About This Guide This guide explains how to use your new 6731i phone. Not all features listed are available by default. Contact your System Administrator to find out which features and services are available on your system. Your System Administrator also has the ability to customize some features on this phone.

  • Page 12: Introduction

    Introduction This 6731i IP telephone has all the features of a regular business phone, allowing you to make and receive calls, transfer, conference and more. The 6731i IP telephone provides communications over an IP Network using the SIP IP telephony protocol.

  • Page 13: Installation And Setup

    Telecom. Contact your Administrator for more information. Installation and Setup If your System Administrator has not already setup your 6731i phone, please refer to the Aastra 6731i Installation Guide for basic installation and physical setup of the 6731i. For more advanced administration and configuration information, System Administrators should refer to the Aastra SIP IP Phone Administrator Guide.

  • Page 14: Getting Started

    Getting Started The 6731i must be set up and configured prior to its first use. This section describes phone behavior and start up screens you may see when the phone is first plugged in, or when it is restarted. Plugging in and Starting the Phone The 6731i automatically begins the start up sequence as soon as it is connected.
  • Page 15 The 6731i phone may also look for configuration servers on your local network (press 3Remote to enter a remote server address, or 4Skip to continue without checking for servers). Auto Discovery Remote Skip If appropriate servers are found they are listed for you to select from by scrolling down to view the complete list.
  • Page 16 When the configuration update is complete, the phone displays the following screens. Network Done Model 6731i IP Phone User Guide...

  • Page 17: Idle Screens

    The "1" in the upper corner in the above example indicates the idle screen for the first line appearance. You can use the left and right arrow keys to scroll through the idle screens for all six line appearances on the 6731i. This screen is shown whenever your phone is not in use.

  • Page 18: Incomplete Configuration

    If changes have been made to your phone settings, you may need to restart your phone. For more information on restarting your phone, see “Restarting Your Phone” page For more information about connecting your phone, refer to the Aastra 6731i Installation Guide. Check with your System Administrator for assistance. Model 6731i IP Phone User Guide...

  • Page 19: Ip Phone Keys And Key Descriptions

    The following sections describe the various 6731i phone key functions, and how they help you make and manage your calls and caller information. Key Panel The following table identifies the keys on the key panel of your 6731i IP phone that you can use for handling cal Keys Key Description Hold key - Places an active call on hold.
  • Page 20 Transfer key - Transfers the active call to another number. Line/Call Appearance keys - Connect you to a line or call. The Aastra 6731i IP phone supports 2 line keys, each with LED indicator lights. Additional lines (up to 6 in total) can be added to the programmable keys.
  • Page 21 Keys 5 and 6 are designated as the SAVE and DELETE keys, respectively. These keys must be made configurable by the System Administrator before they can be changed. The following are the default functions for the programmable keys on the 6731i IP phone: 1 - None...

  • Page 22: Methods For Customizing Your Phone

    Using the Options key on the IP Phone • Using the Aastra Web UI in an Internet browser window from your PC. Phone Options via the IP Phone UI You can customize your phone by pressing the Options key and accessing the IP Phone These options allow you to customize the following phone settings.
  • Page 23 Tone Set 2. Contrast Level 3. Live Dialpad 4. Set Audio Audio Mode Headset Mic Vol Phone Status 1. IP&MAC Addresses 2. LAN Port 3. PC Port 4. Firmware Info 5. Error Messages Phone Lock Model 6731i IP Phone User Guide...
  • Page 24 Reference For more information about customizing your phone using the available options from the IP Phone UI, see the section “Customizing Your Phone” page For more information about Administrator options, contact your System Administrator. Model 6731i IP Phone User Guide...

  • Page 25: Phone Options Via The Aastra Web Ui

    In addition to the IP Phone UI options, you can customize additional options on the IP Phone using the Aastra Web UI. In order to access your phone using the Aastra Web UI, you need to know your phone’s IP address. To find your phone’s IP address, see “Finding Your Phone’s IP Address”...
  • Page 26 The Network Status window displays for the IP phone you are accessing. 3. You can logout of the Aastra Web UI at any time by clicking Log Off. Model 6731i IP Phone User Guide...
  • Page 27 The following categories display in the side menu of the Aastra Web UI: Status, Operation, Basic Settings. Headings Descriptions Status The Status section displays the network status and the MAC address of the IP phone. It also displays hardware and firmware information about the IP phone, and information about the SIP account(s) currently configured on the phone.
  • Page 28 • Webpage language and input language Account Configuration - Allows you to configure “do not disturb” (DND) and “call forwarding” (CFWD) by account. You can have multiple accounts on the 6731i. Model 6731i IP Phone User Guide...

  • Page 29: Phone Status

    Phone Status You can view the status of your phone using the IP Phone UI or the Aastra Web UI. Phone Status via IP Phone UI The "Phone Status" option on the IP phone displays the status of your phone to the LCD display.

  • Page 30: Finding Your Phone's Ip Address

    If you want to access your phone’s options using an Internet browser, you need to enter the IP address of the phone in the browser to open the Aastra Web UI. Use the following procedure to find your phone’s IP address.
  • Page 31 This Network Status window is view only. It displays the Network Status of your phone which includes the following: • Link State, Negotiation, Speed, and Duplex setting for the LAN and PC ports • MAC Address • Hardware Information • Firmware Information • SIP Account status Model 6731i IP Phone User Guide...
  • Page 32 The IP Phones show the SIP registration status on the IP Phone’s Network Status screen in the Aastra Web UI. The following is an illustration of the Network Status screen in the Aastra Web UI with SIP status displayed. SIP Account Status...
  • Page 33 Status Used? 9057604603@anasipproxy.aastra.com:5060 Registered where Account Number is “1” SIP Account is “9057604603@anasipproxy.aastra.com” on port “5060” Status is “Registered” Backup registrar is used (“Yes”) SIP Error Number Displays on accounts when registration fails with the SIP proxy server. Example: Backup...

  • Page 34: Customizing Your Phone

    Customizing Your Phone The following paragraphs describe the options available from either the IP Phone UI, the Aastra Web UI, or both, and provide procedures applicable to the option. Ring Tones and Tone Sets You can configure ring tones and ring tone sets on the IP phone.
  • Page 35 • ring cadence pattern You configure global ring tones and tone sets using the Aastra Web UI and the IP Phone UI. Configuring Ring Tones and Tone Sets IP Phone UI Use the following procedures to configure ring tones and tone sets on the IP phone.
  • Page 36 4. In the "Ring Tone" section, select a line for which you want to set ring tone. 5. Select a value from the "LineN" field Note: See the Ring Tones Table page 24 for valid values. 6. Click to save your changes. Model 6731i IP Phone User Guide...

  • Page 37: Contrast Level

    The "Live Dialpad" option on the IP phone turns the Live Dial Pad mode ON or OFF. With live dial pad ON, the 6731i IP phone automatically dials out and turns ON Handsfree mode as soon as a dial pad key or programmable key is pressed. With live dial pad OFF, if you dial a number while the phone is on-hook, lifting the receiver or pressing the initiates a call to that number.

  • Page 38: Set Audio

    You can set Audio on your IP phone using the IP Phone UI only. Audio Mode The 6731i allows you to use a handset, a headset connected through the handset port, or handsfree mode to handle incoming and outgoing calls. The audio mode option provides different combinations of these three methods to provide maximum flexibility in handling calls.

  • Page 39: Time And Date

    3 and 4 navigation keys to move backward or forward when entering the time. Use the "*" key to set either AM or PM. 6. Press Set to save the time setting. 7. Select Time Format. Model 6731i IP Phone User Guide...
  • Page 40 5. Select a Time Zone that applies to your area. The default Time Zone is US-Eastern. Note: For a list of the Time Zones values available on the IP Phone, see ‘Appendix A - Time Zone Codes.”. Model 6731i IP Phone User Guide...
  • Page 41 5. Enter an IP address or domain name for the time server. Note: The default for Time Servers is Enabled. The Time Servers can be Enabled or Diabled only from the Aastra Web UI. 6. Press Set to save the time server setting. Model 6731i IP Phone User Guide...
  • Page 42 The date and date format you configure display on the phone’s idle screen. 4. In the “NTP Time Servers” field, enable by checking the checkbox or disable by unchecking the box (default is enabled). Model 6731i IP Phone User Guide...

  • Page 43: Language

    German • Italian You can also configure the language to use when inputting values in the Aastra Web UI and the IP Phone UI. Specifying the Language to Use Once the language pack(s) are available on your phone from your System Administrator, you can specify which language to use on the phone and/or the Aastra Web UI.
  • Page 44 System Administrator. 6. Press Set to set the language on the phone. The change is dynamic. When you exit the Options Menu, the phone displays all menu items in the language you selected. Model 6731i IP Phone User Guide...
  • Page 45 For more information about loading language packs, see your System Administrator. 1. Click on Basic Settings->Preferences->Language Settings. 2. In the “Webpage Language” field, select a language to apply to the Aastra Web UI. The IP phone supports the following languages: •...
  • Page 46 Spanish, and Italian). Inputting textual or character information into the IP Phone UI can be done using the keypad on the phone. You enable the Language Input feature using the Aastra Web UI or the IP Phone UI. You can then use text and characters in a specific language when performing inputs on the phone.
  • Page 47 * <SPACE> * <SPACE> #/\@ #/\@ German Uppercase Characters Lowercase Characters 1.:;=_,-'&() 1.:;=_,-'&() ABC2ÄÀ abc2äà DEF3É def3é GHI4 ghi4 JKL5 jkl5 MNO6Ö mno6ö PQRS7ß pqrs7ß TUV8Ü tuv8ü WXYZ9 wxyz9 * <SPACE> * <SPACE> #/\@ #/\@ Model 6731i IP Phone User Guide...
  • Page 48 You can configure the language you use for inputting on the phone by setting the Input Language option. The default input language setting is English. You can change this setting using the IP Phone UI or the Aastra Web UI. Example Input Language 2.
  • Page 49 1. Click on Basic Settings-> Preferences->Language Settings. 2. Select a language from the "Input Language" field. Setting this field allows you to specify the language to use when entering text and characters in the Aastra Web UI and IP Phone UI. Valid values are: •...
  • Page 50 IP Phone UI and the Aastra Web UI. UTF-8 is also compatible with XML encoding on the IP Phones. The following table illustrates the Latin 2 character set used on the 6731i IP Phone. Model 6731i IP Phone User Guide...

  • Page 51: User Password

    This category allows you to change the user password for your phone. Changing your password ensures that only you can alter your phone settings, and helps keep your system secure. You can change your user password using the IP Phone UI or the Aastra Web UI. If you change the password...

  • Page 52: Resetting A User Password

    If you forget your password, you can reset it and enter a new password. The reset user password feature resets the password to the factory default which is blank (no password). You can reset a user password using the Aastra Web UI only. Note: Valid values when creating or changing a password are 0 to 4294967295 (integers only;...

  • Page 53: Restarting Your Phone

    3 key to cancel. Note: Your phone is out of service temporarily during the restart and downloading process. Aastra Web UI 1. Click on Operation->Reset. 2. Click 3. Click OK at the confirmation prompt. Model 6731i IP Phone User Guide...

  • Page 54: Phone Lock

    “Phone Lock Key” page In the Aastra Web UI, the Operation->Phone Lock path also allows you to perform the following: • Reset a user password. Clicking on the “Reset” button in the “Reset User Password” field displays a screen that allows you to enter and save a new user password.

  • Page 55: Defining An Emergency Dial Plan

    Note: Contact your local phone service provider for available emergency numbers in your area. Model 6731i IP Phone User Guide...
  • Page 56 A police and/or fire emergency number in Asia, Europe, Middle East, and South America. You can set the emergency dial plan using the Aastra Web UI. Define an Emergency Dial Plan Use the following procedure to specify the numbers to use on your phone for dialing emergency services in your area.

  • Page 57: Line Keys And Programmable Keys

    Multiple Line and Call Appearance Keys The 6731i has 2 hard line/call appearance keys each with a corresponding status light. Up to 4 more lines (for a total of 6 line/call appearance keys) can be set using the programmable keys at the top of the phone.

  • Page 58: Programmable Keys

    (name and number, if available), the call status (Connected, Ring, Hold, etc.) and the timer specific to that call. Programmable Keys There are eight function keys on the 6731i phone, all 8 of which are programmable, located on both sides of the paper label. Programmable...
  • Page 59 WebApps displays on the Services menu of your IP Phone. Flash Indicates the key is set to generate a flash event when it is pressed on the 6731i. The IP phone generates flash events only when a call is connected and there is an active RTP stream (for example, when the call is not on hold).

  • Page 60: Line Key

    Line Key You can set a programmable key to act as a line/call appearance key on the 6731i. The key acts as a line that behaves the same as a hard line key (L1 and L2). For more information about the behavior of line keys, see “Multiple Line and Call Appearance Keys”...

  • Page 61: Creating A Speeddial Key

    The normal function of the speeddial option allows you to dial a number quickly by pressing a key configured for speeddialing. You can program the keys on the 6731i to speeddial outside numbers, dial directly to another person’s line or extension, or set up to quickly access features such as Caller ID (*69), Voicemail.
  • Page 62 “Empty” or “None”, the phone proceeds to enter the “Add a Speeddial Key” process. For more information about editing a speeddial key, see “On the 6731i, you can edit a speeddial key using any of the following methods:” page...
  • Page 63 Change key and select a different line, or use the phone’s keypad to select a number (1-9), or use the 2 and 5 to make your selection. Line: 1 Change Save Cancel 7. Press Save to save the speeddial key to the line specified. Model 6731i IP Phone User Guide...
  • Page 64 Change key and select a different line, or use the phone’s keypad to select a number (1-9), or use the 2 and 5 to make your selection. Line: 1 Change Save Cancel Model 6731i IP Phone User Guide...
  • Page 65 If you enter a speeddial prefix, you must enter the "+" character at the end of the prefix number (for example, "123456+"). 5. In the "Line" field, select a line for which to apply the speeddial to. Valid values are 1 through 6. Click to save your changes. Model 6731i IP Phone User Guide...
  • Page 66 Creating Speeddial Key Using “Keypad Speeddial” in the Aastra Web UI Aastra Web UI 1. Click on Operation->Keypad Speeddial.. 2. Select from "Key 1" through "Key 9". 3. In the input box, enter the phone number, extension, or speeddial prefix to apply to this Digit key.

  • Page 67: Editing Speeddial Keys

    — Operation->Keypad Speed Dial • Using the IP Phone UI at the path: — Options->Preferences->Speed Dial Edit. The following illustration shows the path in the 6731i IP Phone UI for editing a speeddial key. 555-1212 Preferences Speed Dial Edit: 1. Tones Press SD button 2.
  • Page 68 3 (left arrow) key to cancel if in Line editing. Pressing either of these keys displays the idle screen. On the 6731i, you can remove the Speeddial Key by erasing the speeddial number digits (leaving the speeddial value blank) and then press SAVE or the (right arrow) key.
  • Page 69 Note: You can delete a speeddial key by removing the information from the "Value" field. Editing a Speeddial Using “Keypad Speeddial” in the Aastra Web UI Aastra Web UI 1. Click on Operation->Keypad Speeddial.. 2. Select from "Digit 1" through "Digit 9".

  • Page 70: Do Not Disturb (Dnd) Key

    If the phone shares a line with other phones, only the phone that has DND configured is affected. You can set DND on the programmable keys using the Aastra Web UI only. DND is not configurable from the IP phone UI.

  • Page 71: Busy Lamp Field (Blf) Key

    Supervisor’s phone shows that the worker’s phone is in use and busy. On the 6731i, the busy and idle indicators are the LEDs next to each BLF key. The LED illuminates steady to indicate the monitored line is off-hook or unregistered. The LED goes off when the line is idle.
  • Page 72 4. In the "Value" field, enter the phone number or extension you want to monitor. 5. In the "Line" field, select a line for which to apply to this key. Valid values are Global (for all lines), or 1 through 6. 6. Click to save your changes. Model 6731i IP Phone User Guide...

  • Page 73: Blf List Key

    In addition to monitoring the idle and busy state, the BLF\List feature also supports the ringing state. On the 6731i phone, the LED lights next to each BLF key illuminate steady to indicate the monitored line is off-hook or unregistered. The LED goes off when the is idle. When the monitored extension is ringing, the LED flashes.
  • Page 74 Configuring a BLF List Key Aastra Web UI The BLF List function can be configured on the 6731i using the Aastra Web UI only. If you set a key to use BLF/List, you must also enter a BLF List URI at Operation->Programmable Keys->Services.

  • Page 75: Flash Key

    Flash Key You can set a programmable key to generate a flash event when it is pressed on the 6731i. You do this by setting the key to "flash". The IP phone generates flash events only when a call is connected and there is an active RTP stream (for example, when the call is not on hold).

  • Page 76: Automatic Call Distribution (Acd) Key (For Sylantro Servers)

    Automatic Call Distribution (ACD) Key (for Sylantro Servers) The 6731i supports Automatic Call Distribution (ACD) for Sylantro servers. The ACD feature allows the Sylantro server to distribute calls from a queue to registered IP phone users (agents). To use the ACD feature on an IP phone, you must first configure an ACD key. When you want to...
  • Page 77 Configuring an Automatic Call Distribution (ACD) Key Use the following procedure to configure ACD on the 6731i IP Phone. Aastra Web UI Note: Keys 5 and 6 (SAVE and DELETE keys) can be made configurable ONLY by your System Administrator.
  • Page 78 2. Press the ACD Key on your IP phone. The LCD displays the label of the ACD queue you are accessing. The "User ID" prompt displays. ACD: <Queue Label> User ID: = Login = Next Model 6731i IP Phone User Guide...
  • Page 79 IP phone. Contact your System Administrator for more information. 8. To logout of the queue, press 4 (Logout). The server no longer distributes phone calls to your IP phone. Model 6731i IP Phone User Guide...

  • Page 80: Directed Call Pickup/Group Call Pickup Keys (For Sylantro Servers)

    The DCP/GCP feature allows you to intercept - or pickup - a call on a monitored extension. You can configure this feature using the Aastra Web UI to create a DCP or GCP key on the IP phone. When you configure a DCP key, you specify the extension that you want to monitor. Then, when the monitored extension receives a call, you press the DCP key to pick up the call.
  • Page 81 4. In the “Value” field, enter groupcallpickup. 5. In the "Line" field, select the line for which to apply the Group Call Pickup configuration. Valid value are 1 through 6. 6. Click to save your changes. Model 6731i IP Phone User Guide...
  • Page 82 3. Press 2 (Pickup) Key for the extension you select. The call is answered. DCP on line: Select an extension 1. 2201 = Cancel = Pickup Press the Pickup Key to answer the call Model 6731i IP Phone User Guide...

  • Page 83: Xml Key

    XML Key The 6731i IP phone has a feature you can enable called "XML" (Extensible Markup Language). XML is a markup language much like HTML. Your System Administrator can create customized XML menu services and load them to your IP phone. These services include things like weather and traffic reports, contact information, company info, stock quotes, or custom call scripts.
  • Page 84 After an XML application(s) have been saved to your IP phone, and after a key has been configured to access the XML application(s), the customized service is ready for you to use. IP Phone UI Model 6731i IP Phone User Guide...
  • Page 85 1. Press the key configured for XML on the 6731i phone. A "Custom Features" screen displays or the title you specified. 2. Use the 5 and 2 to scroll through the customized features. 3. For menu and directory services, select a service to display the information for that customized service.

  • Page 86: Webapps Key

    System Administrator. Configuring a WebApps Key Use the following procedure to configure a WebApps key on the 6731i phone. 1. Click on Operation->Programmable Keys. 2. Select from "Key 1" through "Key 8". (Keys 5 and 6 can be made configurable only by your system administrator.)
  • Page 87 Using the WebApps Key IP Phone UI To use the WebApps key: • Press the key you configured as a WebApps key. The phone launches the XML application “xml.myaastra.com” and displays applicable information to the LCD. Model 6731i IP Phone User Guide...

  • Page 88: Sprecode Key

    System Administrator. Configuring a Sprecode Key Use the following procedure to configure a sprecode key on the 6731i phone. 1. Click on Operation->Programmable Keys. 2. Select from "Key 1" through "Key 8". (Keys 5 and 6 can be made configurable only by your system administrator.)

  • Page 89: Park/Pickup Keys

    Park/Pickup Keys The 6731i phone has a park and pickup call feature that allows you to park a call and pickup a call when required. The IP phones support the Park/Pickup feature on the Asterisk, BroadWorks, Sylantro, and ININ PBX servers.
  • Page 90 Keys 5 and 6 (SAVE and DELETE keys) can be made configurable ONLY by your System Administrator. Use the following procedure to configure park/pickup on the 6731i phone. 1. Click on Operation->Programmable Keys. 2. Select from "Key 1" through "Key 8". (Keys 5 and 6 can be made configurable only by your system administrator.)
  • Page 91 1. Pick up the handset on the phone. 2. Enter the extension number where the call was parked. 3. Press the "Pickup" key. If the call pick up is successful, you are connected with the parked call. Model 6731i IP Phone User Guide...

  • Page 92: Last Call Return (Lcr) Key (For Sylantro Servers)

    Last Call Return (lcr) Key (for Sylantro Servers) Using the Aastra Web UI, you can configure the "Last call return" (lcr) function on a key. This feature is for Sylantro servers only. How it works If you configure "lcr" on a key, and a call comes into your phone, after you are finished with the call and hang up, you can press the key configured for “lcr”...

  • Page 93: Call Forward Key

    Call Forward Key Using the Aastra Web UI, you can configure the "Call Forward" function on a key. Use call forwarding when you want a specific account on your phone to be forwarded to another number when your phone is in the busy state or the no answer state, or both. Pressing the Call Forward key on the phone accesses the Call Forward Menus.

  • Page 94: Blf/Xfer

    • BLF/Xfer and Speeddial When the focused line and the monitored extension are idle, pressing the BLF/Xfer key causes the phone to go offhook and dial the number of the extension. Model 6731i IP Phone User Guide...
  • Page 95 4. In the “Value” field, enter the monitored extension or the extension to transfer calls to (for example, “35”). 5. In the “Line” field, select the line for which you want to use the key functionality. 6. Click to save your changes. Model 6731i IP Phone User Guide...

  • Page 96: Speeddial/Xfer

    (get the call back) by pressing the line key again. • Speeddial/Xfer and Call Forward When the phone is in the “Ringing” state, pressing the Speeddial/Xfer key forwards the call to the predefined extension. Model 6731i IP Phone User Guide...
  • Page 97 4. In the “Value” field, enter the speeddial extension or the extension to transfer calls to (for example, “5551212”). 5. In the “Line” field, select the line for which you want to use the key functionality. 6. Click to save your changes. Model 6731i IP Phone User Guide...

  • Page 98: Speeddial/Conf

    Speeddial/Conf The 6731i allows you to configure a programmable key to be used as a speeddial conference key (Speeddial/Conf key) while remaining in the current call. This key allows a user on a call to conference another party at a pre-defined number while remaining in the conference.
  • Page 99 4. In the “Value” field, enter the number or the extension to add to the conference (for example, “5551212”). 5. In the “Line” field, select the line for which you want to use the key functionality. 6. Click to save your changes. Model 6731i IP Phone User Guide...

  • Page 100: Directory Key

    Directory Key By default, the 6731i has a Directory key configured on Key 7. However, using the Aastra Web UI, you can assign the Directory key to another available key if required (Key 1 through Key 8; Keys 5 and 6 can be made configurable only by your system administrator.).
  • Page 101 System Administrator. 2. By default, the Directory key is Key 7. Use the following procedure to configure a Directory key on the 6731i phone. 1. Click on Operation->Programmable Keys. 2. Select from "Key 1" through "Key 8". (Keys 5 and 6 can be made configurable only by your system administrator.)

  • Page 102: Intercom Key

    Icom key on your phone to use for outgoing intercom calls.You must configure a programmable key with the function, “Intercom”. Use the following procedure to configure a key as an Icom key using the Aastra Web UI. Configuring an Intercom Key...
  • Page 103 Reference For more information about incoming intercom calls, see “Incoming Intercom Call Features” page 173. For more information about outgoing intercom calls, see “Available Features Enabled by Administrators” page 179. Model 6731i IP Phone User Guide...

  • Page 104: Services Key

    Services Key By default, the 6731i has a Services key configured on Key 8. However, using the Aastra Web UI, you can assign the Services key to another available key if required (Key 1 through Key 8; Keys 5 and 6 can be made configurable only by your system administrator.).
  • Page 105 2. Select from "Key 1" through "Key 8". (Keys 5 and 6 can be made configurable only by your system administrator.) 3. In the "Type" field, select Services. 4. Click to save your changes. Model 6731i IP Phone User Guide...
  • Page 106 Addtional options may display in the Services Menu if setup by your System Administrator. Contact your Administrator for more information. 2. Select an option from the Services Menu. 3. To cancel a Service, press Model 6731i IP Phone User Guide...

  • Page 107: Phone Lock Key

    You can configure a programmable key on the phone to use as a lock/unlock key. You assign the function of the key as “Phone Lock”. Use the following procedure to configure a key as a lock/unlock key in the Aastra Web UI. Configuring a Phone Lock Key...
  • Page 108 2. Enter your user password and press ENTER. The phone unlocks. The LED for the key AND the Message Waiting Lamp go OFF. The “Lock” label appears next to the key you just pressed. Model 6731i IP Phone User Guide...

  • Page 109: Paging Key (Sends The Rtp Stream)

    RTP session to the specified address using the specified port. (For example, 239.0.1.15:10000). Note: The “Value” field allows for one multicast address entry only. Model 6731i IP Phone User Guide...
  • Page 110 Using the Paging Key The following procedure describes the use of the Paging key on the IP Phone. The procedure assumes you have already configured the Paging key using the Aastra Web UI. IP Phone UI Notes: 1.

  • Page 111: None Key

    Keys 5 and 6 (SAVE and DELETE keys) can be made configurable ONLY by your System Administrator. Use the following procedure to configure a None key on the 6731i IP Phone. 1. Click on Operation->Programmable Keys. 2. Select from "Key 1" through "Key 8". (Keys 5 and 6 can be made configurable only by your system administrator.)

  • Page 112: Deleting A Key

    Keys 5 and 6 (SAVE and DELETE keys) can be made configurable ONLY by your System Administrator. Use the following procedure to delete a key function using the Aastra Web UI. 1. Click on Operation->Programmable Keys. 2. Select from "Key 1" through "Key 8". (Keys 5 and 6 can be made configurable only by your system administrator.)

  • Page 113: Making Calls

    Making Calls This section describes ways to make calls on your 6731i phone, using your handset, speakerphone or headset. Dialing a Number First, take the phone off-hook by: • lifting the handset • pressing • pressing a line/call appearance button.

  • Page 114: Using A Headset

    Using a Headset The 6731i accepts headsets through the modular RJ9 handset jack on the back of the phone. Contact your telephone equipment retailer or distributor to purchase a compatible headset.

  • Page 115: Redial

    Note: The redial list is available during active calls. It also stores up to the last 100 numbers you called, allowing you to scroll through and select the number you wish to redial. Model 6731i IP Phone User Guide...

  • Page 116: Mute

    The mute light flashes slowly and you can hear the caller, but they cannot hear you. To switch mute on or off, press Note: If you place a muted call on hold, the phone automatically takes the call off mute when you reconnect to the call. Model 6731i IP Phone User Guide...

  • Page 117: Receiving Calls

    If you're already on the phone your incoming call should go directly to voicemail. Your phone screen displays a voicemail icon ( ) along with the number of waiting messages, if you have unheard messages (example: x4). Model 6731i IP Phone User Guide...

  • Page 118: Handling Calls

    To let your caller know that they are still on hold, music plays softly (if this has been set up for your system). The call/line appearance light for the line you are on flashes to indicate that you are still connected. Model 6731i IP Phone User Guide...

  • Page 119: Transferring Calls

    To do this, remain on the line until the receiving party answers the call. After consulting with the receiving party, you can either complete the transfer or cancel the transfer to go back to the original call. Model 6731i IP Phone User Guide...

  • Page 120: Conferencing Calls

    Transfer Key again to transfer Party 1 to Party 2. To cancel the transfer, select Cancel on the display screen. Conferencing Calls The 6731i IP phone offers two methods of conferencing: • Local conferencing (default method). •...

  • Page 121: Local Conferencing

    Local Conferencing The 6731i phone supports up to 3 parties (including yourself) in a conference call. This is called Local Conferencing and is the default method of conferencing on the 6731i. Note: Your System Administrator can set your Conference key to speeddial a specific number.
  • Page 122 4 drops the displayed party from the call. Centralized Conferencing (for Sylantro and Broadsoft Servers) The 6731i allows you to create multiple conferences with unlimited participants (depending on your server limitations) when your Administrator enables Centralized Conferencing. If your Administrator does not enable Centralized Conferencing, then the 6731i uses Local Conferencing by default.
  • Page 123 2. Call Party 2 by dialing their number (or answer an incoming call of a Party). 3. Wait for Party 2 to answer. When Party 2 answers, you can consult with them before adding them to Conference 1. 4. Press the Conf Key . A new line opens. =Dial Model 6731i IP Phone User Guide...
  • Page 124 Setting Up Multiple Conferences (for Sylantro Server only) Note: The 6731i is limited to 6 conferences (a single conference each on lines 1 through 6). 1. Start Conference 1 using the procedures in the previous section, “Setting Up a Conference...

  • Page 125: Ending Calls

    Press or the line/call appearance button of the active call to end the call. If connected through the handset, you can also place the handset back on hook to end the call. Model 6731i IP Phone User Guide...

  • Page 126: Managing Calls

    Managing Calls The 6731i has several features that make it easier to manage calls, and to keep track of your caller history, as well as your business and personal contacts. These features include: • Directory List • Callers List •...
  • Page 127 1. Press the Directory Key (Key 7). The directory displays the number of entries in your list. If the Directory list is empty, "Directory Empty/Use Save to add" is displayed. Directory empty Use Save to add Model 6731i IP Phone User Guide...
  • Page 128 “Add a New Entry to the Directory List” (page 119) • “Edit an Entry in the Directory List” (page 121) • “Delete an Entry from the Directory List” (page 122) • “Save an Entry to the Directory List” (page 123) Model 6731i IP Phone User Guide...
  • Page 129 If you want the new entry to use a different line, use the 2 key to select a different Line and press Save. The new entry you added is saved to the Directory List. Saved: Directory John Burns Model 6731i IP Phone User Guide...
  • Page 130 If you want the new entry to use a different line, use the 2 key to select a different Line and press Save. The new entry you added is saved to the Directory List. Saved: Directory John Burns Model 6731i IP Phone User Guide...
  • Page 131 If you don't want to change the number or name just press the Directory Key or the at any time to exit. 4. Press the Save Key to finish. Model 6731i IP Phone User Guide...
  • Page 132 4. Press the Delete Key again at the prompt to erase the entry. Delete All Entries 1. Press the Directory Key. 2. Press the Delete Key. The "DELETE again to erase all items" prompt displays. DELETE again to erase all items Model 6731i IP Phone User Guide...
  • Page 133 2. Press the Directory Key or an empty programmable key. If a name is displayed both the number and name are saved in the Directory List or the programmable key. If no name or "Unknown Name" displays, you can enter the name using the dial pad. Model 6731i IP Phone User Guide...
  • Page 134 4. Press the Directory Key to save the number you selected to the Directory List. If the name is displayed with the number, both are saved to the Directory. If no name is displayed, you can enter the name using the dial pad. Model 6731i IP Phone User Guide...
  • Page 135 4. Press the Directory Key to save the number you selected to the Directory List. If the name is displayed with the number, both are saved to the Directory. If no name is displayed, you can enter the name using the dial pad. Model 6731i IP Phone User Guide...
  • Page 136 Downloading the Directory List to Your PC You can download the Directory List to your PC via the Aastra Web UI. The phone stores the directorylist.csv file to your PC in comma-separated value (CSV) format. You can use any spreadsheet application to open the file for viewing. The following is an example of a Directory List in a spreadsheet application.

  • Page 137: Callers List

    Callers List The Callers list is a stored log of your incoming calls. The 6731i IP Phone stores information for up to 200 incoming calls in the Callers list. Callers List Key Note: Your System Administrator can create a custom Callers List XML application allowing you to access the Callers List via an XML Key instead of the Callers List Key.

  • Page 138: Accessing The Callers List

    Editing Entries in the Callers List Important: The Caller List does not save changes. Editing in the Callers List is generally used if you plan to call the number and need to add a prefix. Model 6731i IP Phone User Guide...
  • Page 139 4. To move the cursor one digit to the right, press 4. To erase one digit to the left of the cursor, press 3. 5. To dial the displayed number press , or just lift the handset, or press any line keys. Model 6731i IP Phone User Guide...
  • Page 140 Use the following procedure to delete all items from the Callers List. 1. Press the Callers List Key 2. Press the Delete Key. 3. Press the Delete Key again at the prompt to erase all items. Model 6731i IP Phone User Guide...
  • Page 141 Downloading the Callers List to Your PC You can download the Callers List to your PC for viewing using the Aastra Web UI. When you download the Callers List, the phone stores the callerlist.csv file to your computer in comma-separated value (CSV) format.

  • Page 142: Account Configuration (Dnd And Call Forwarding)

    On the 6731i, you can set DND on the phone-side for a specific account or for all accounts on the phone. You can set three modes for DND using the Aastra Web UI at the path, Basic Settings->Preferences->General->DND Key Mode: Account, Phone (default), and Custom.
  • Page 143 Note: If you make changes to the configuration for DND via the IP Phone UI, you must refresh the Aastra Web UI screen to see the changes. Configuring a DND Key To configure a DND key, see the section, “Do Not Disturb (DND) Key”...
  • Page 144 1. If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as if the mode was set to “Phone”. 2. Using the Aastra Web UI, if you change the DND Key Mode to “phone”, all accounts synchronize to the current setting of Account 1.
  • Page 145 2. If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as if the mode was set to “Phone”. 3. Using the Aastra Web UI, if you change the DND key mode to “phone”, all accounts synchronize to the current setting of Account 1.
  • Page 146 Screenname1 Screenname2 DND On DND On Jan 1 12:96 Jan 1 12:96 Screenname3 DND On Jan 1 12:96 In the above example, toggling Screenname1 to DND ON, enabled DND for Screenname2 and 3 also. Model 6731i IP Phone User Guide...
  • Page 147 Call Forward (CFWD) on the IP phone allows incoming calls to be forwarded to another destination. On the 6731i, you can set Call Forward (CFWD) on the phone-side for a specific account or for all accounts on the phone. You can set three modes for CFWD using the Aastra Web UI at the path, Basic Settings->Preferences->General->Call Forward Key Mode:...
  • Page 148 Custom - The Custom mode allows you to configure CFWD for a specific account or all accounts. You can configure a specific mode (All, Busy, and/or No Answer) for each account independently or all accounts. On the 6731i, you can set all accounts to ALL On or ALL Off.
  • Page 149 Custom - The Custom mode allows you to configure CFWD for a specific account or all accounts. You can configure a specific state (All, Busy, and/or No Answer) for each account independently or all accounts. On the 6731i, you can set all accounts to ALL On or ALL Off. Note: If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as if the mode was set to “Phone”.
  • Page 150 6. For each account, in the “Number” field, enter the phone number for which you want the incoming calls to forward to if the phone is in the specified state. If using the “Account” mode or “Custom” mode, you can enter different phone numbers for each account. Model 6731i IP Phone User Guide...
  • Page 151 When using the “Account” mode or “Custom” mode, you can enter a different number of rings for each account. If you use the Aastra Web UI to change the Call Forward Key Mode to “Phone”, all accounts synchronize to Account 1.
  • Page 152 Once CFWD is enabled on your phone, you can access and change the configuration using the IP Phone UI or the Aastra Web UI. You can access the CFWD menus by pressing a pre-configured Call Forward key, or by selecting Options->Call Forward from the IP Phone UI.
  • Page 153 7. In the CFWD State screen, press the DOWN arrow key to scroll to the CFWD Number screen and press CHANGE. 1. Cfwd All to view 1. Cfwd State Change Done CFWD Number Screen 2. Cfwd Number Change Cfwd Number Change Done Cancel Model 6731i IP Phone User Guide...
  • Page 154 Each time you press DONE, the following “Apply Changes” screen displays. Apply Changes? 0 Cancel # Confirm 14. Press # to confirm the change(s) each time the “Apply Changes” screen displays. All changes are saved to the phone. Model 6731i IP Phone User Guide...
  • Page 155 DND has been enabled OR if the phone is currently engaged in another call. • No Answer - Enables CFWD NoAns on the phone and forwards incoming calls to a specified number if the call has not been answered for the specified number of rings. Model 6731i IP Phone User Guide...
  • Page 156 8. Enter a phone number to apply to the current state in focus. When the phone is in the state you specified, and a call comes into the phone, it forwards the call to the number you specify. 9. Press SET to save the change. Model 6731i IP Phone User Guide...
  • Page 157 Each time you press DONE, the following “Apply Changes” screen displays. Apply Changes? 0 Cancel # Confirm 14. Press # to confirm the change(s) each time the “Apply Changes” screen displays. All the same changes are saved to all accounts on the phone. Model 6731i IP Phone User Guide...
  • Page 158 Screenname3 has one or more CFWD states configured but a specific state has no call forward phone number configured as indicated by a . Items 4 and 5 allow you to disable or enable CFWD on all accounts, respectively. Model 6731i IP Phone User Guide...
  • Page 159 • All Off - Disables all CFWD states for the current account in focus or all accounts. • All On - Enables all CFWD states for the current account in focus or all accounts. Model 6731i IP Phone User Guide...
  • Page 160 8. Enter a phone number to apply to the current state in focus. When the phone is in the state you specified, and a call comes into the phone, it forwards the call to the number you specify. 9. Press SET to save the change. Model 6731i IP Phone User Guide...
  • Page 161 Each time you press DONE, the following “Apply Changes” screen displays. Apply Changes? 0 Cancel # Confirm 14. Press # to confirm the change(s) each time the “Apply Changes” screen displays. All changes are saved to the phone for all accounts. Model 6731i IP Phone User Guide...

  • Page 162: Missed Calls Indicator

    ON. These are the missed calls to the phone. 3. To clear a line item from the Callers List, select the line item you want to delete and press the Clear key. The line item is deleted from the Callers List. Model 6731i IP Phone User Guide...

  • Page 163: Voicemail

    Voicemail The Voicemail feature on the 6731i IP phone allows you to use a line, configured with a phone number for dialing out, to connect to a voicemail server. For each assigned Voicemail number, there can be a minimum of 0 or a maximum of 1 Voicemail access phone number.

  • Page 164: Additional Features

    WebApps By default, the 6731i IP Phone has an option called “WebApps” at the location Options->Services, that allows you to access a pre-programmed, hardcoded, XML-based application. Selecting the WebApps option launches the XML application “xml.myaastra.com”.

  • Page 165: Suppress Dtmf Playback

    2. Go to the "General" section 3. Enable the "Suppress DTMF Playback" field by checking the check box. (Disable this field by unchecking the box). Default is disabled. 4. Click to save your settings. Model 6731i IP Phone User Guide...

  • Page 166: Display Dtmf Digits

    IP phone’s LCD display. This parameter is disabled by default (no digits display when dialing). You can enable the "Display DTMF Digits" parameter using the Aastra Web UI. Model 6731i IP Phone User Guide...
  • Page 167 "Display DTMF Digits" is disabled by default. 1. Click on Basic Settings->Preferences->General. 2. Enable the "Display DTMF Digits" field by checking the check box. Disable this field by unchecking the box). Default is disabled. 3. Click to save your settings. Model 6731i IP Phone User Guide...

  • Page 168: Enable/Disable Call Waiting

    Blind Transfer feature on the phone may not work if two calls are made to the phone at one time. You can disable call waiting using the configuration files or the Aastra Web UI. Enabling/Disabling Call Waiting Aastra Web UI Use the following procedure to enable or disable Call Waiting on the IP phone.
  • Page 169 1. Click on Basic Settings->Preferences->General. 2. Call Waiting is enabled by default. If required, disable the "Call Waiting" field by unchecking the check box. 3. Click to save your settings. Model 6731i IP Phone User Guide...

  • Page 170: Play Call Waiting Tone

    You can enable or disable the playing of a call waiting tone when you are on an active call and a new call comes into the phone. You can configure this feature using the Aastra Web UI. Configuring Call Waiting Tone Aastra Web UI Use the following procedures to configure a call waiting tone on the IP phone.

  • Page 171: Stuttered Dial Tone

    Stuttered Dial Tone You can enable or disable the playing of a stuttered dial tone when there is a message waiting on the IP phone. You can configure this feature using the Aastra Web UI. Configuring Stuttered Dial Tone Aastra Web UI Use the following procedures to configure stuttered dial tone on the IP phone.

  • Page 172: Xml Beep Support

    XML Beep Support Using the Aastra Web UI, you can enable or disable a beep to be audible when the phone receives an XML application using the "XML Beep Support" field at the path Basic Settings->Preferences->General. If you disable this feature, then no beep is heard when the XML application arrives to the phone.

  • Page 173: Status Scroll Delay

    Status Scroll Delay Using the Aastra Web UI, you can specify a scroll delay option that allows you to set the time delay, in seconds, between the scrolling of each status message on the phone. You can specify this setting in the "Status Scroll Delay (seconds)" field at the path Basic Settings->Preferences->General.

  • Page 174: Incoming Call Interrupts Dialing

    Settings->Preferences->General. Notes: 1. On a 6731i, you must use the down arrow key to ignore the call. To answer the call, lift the handset or press the Speaker Key. 2. If you disable this field, and the phone receives an incoming call while you are dialing an outgoing call, you can pick up the call and perform transfer or conference as required.
  • Page 175 1. Click on Basic Settings->Preferences->General. 2. Enable the "Incoming Call Interrupts Dialing" field by checking the check box. Disable this field by unchecking the box). Default is disabled. 3. Click to save your settings. Model 6731i IP Phone User Guide...

  • Page 176: Switch Ui Focus To Ringing Line

    Switch UI Focus to Ringing Line You can configure a feature on the 6731i that controls the behavior of the phone when it receives an incoming call when it is already in a connected call. When a call comes into the phone, and the phone is already on a connected call, the phone switches focus to the ringing line to enable the user to see who is calling them.

  • Page 177: Preferred Line And Preferred Line Timeout

    Preferred Line and Preferred Line Timeout The 6731i has a feature called “preferred line” and “preferred line timeout”. If you enable the preferred line parameter on your phone, after a call ends (incoming or outgoing), the display switches back to the preferred line. Next time you go off-hook to make another call, you pickup on the preferred line.
  • Page 178 (incoming or outgoing) ends on the phone, or after a duration of inactivity on an active line. Default is 0. Valid values are: • 0 to 999 4. Click to save your changes. Model 6731i IP Phone User Guide...

  • Page 179: Goodbye Key Cancels Incoming Calls

    Goodbye Key Cancels Incoming Calls The 6731i has a feature that allows you to configure the Goodbye key to drop a second incoming call or ignore incoming calls presented to the phone when you are on an active call. The parameter is called "Goodbye Key Cancels Incoming Call"...
  • Page 180 AND a second call comes in while second incoming call and remain on the active you are on an active call, call press the Right Arrow 4 key to answer the second incoming call. Model 6731i IP Phone User Guide...

  • Page 181: Upnp Mapping Lines (For Remote Phones)

    You can enable the UPnP mappings to specific lines on your phone. You set this configuration using the Aastra Web UI at Basic Settings->Preferences->UPnP Mapping Lines. Note: UPnP must be enabled on your remote phone before you can configure the UPnP mapping lines.

  • Page 182: Message Waiting Indicator

    3. If you configure the MWI LED for all lines, the LED illuminates if a voice mail is pending on any line on the phone (lines 1 through 6). You configure the MWI indicator using the Aastra Web UI. Configuring Message Waiting Indicator...

  • Page 183: Incoming Intercom Call Features

    You can change the behavior of how the phone handles incoming intercom calls by enabling/ disabling specific parameters using the Aastra Web UI. The following table describes these features. Incoming Intercom Features in...
  • Page 184 "Allow Barge In" is enabled by default. Configuring Incoming Intercom Settings Aastra Web UI Use the following procedure to configure incoming Intercom settings on the IP phone. 1. Click on Basic Settings->Preferences->Incoming Intercom Settings. Model 6731i IP Phone User Guide...

  • Page 185: Using Redial Key For "Last Number Redial

    Press the REDIAL button once, scroll the list of numbers, then press the REDIAL button again to dial the number that displays on the screen. The “last number redial” feature for the Redial key is static and is not configurable. Model 6731i IP Phone User Guide...

  • Page 186: Group Rtp Paging (Receives Rtp Streams)

    This feature is configurable using the Aastra Web UI only. The 6731i in the local network listens for RTP on the preconfigured multicast address. The Phone displays the “Paging” message to the phone’s LCD. It uses the G711 uLaw CODEC for multicast RTP.
  • Page 187 2. For incoming Paging, the phone uses the Intercom configuration settings. The incoming Page is dependant on the “Allow Barge-In” parameter setting and the “Idling/On Call” state. 3. Click to save your settings. Model 6731i IP Phone User Guide...

  • Page 188: Use Lldp Elin

    You can enable or disable the LLDP ELIN on the IP Phones using the Aastra Web UI. For more information about LLDP-MED and LLDP ELIN, contact your System Administrator.

  • Page 189: Available Features Enabled By Administrators

    Missed calls indicator increments on phone B. Note: : Voicemail must be configured on phone B. Note: Your System Administrator can configure the Missed Call Summary Subscription feature on a global or per-line basis. Model 6731i IP Phone User Guide...

  • Page 190: Customizable Callers List Key

    1. Any speeddial numbers that you configure on your IP phone are not affected by autodial settings. 2. If Autodial is configured on your phone, any lines that function as hotlines do not accept conference calls, transferred calls, and/or intercom calls. Model 6731i IP Phone User Guide...

  • Page 191: Centralized Conferencing

    Centralized Conferencing The 6731i supports centralized conferencing for Sylantro and Broadsoft servers. This feature provides centralized conferencing on the SIP server (versus localized, on the phone). Your System Administrator must enable this feature on your phone before you can use centralized conferencing.

  • Page 192: Playing A Wav File On Your Phone

    Playing a WAV File On Your Phone If enabled by your Administrator, the 6731i IP Phone can play a WAV file. A WAV file is an audio file format standard for storing an audio bit stream on a system in raw, uncompressed format or compressed format to reduce the file size.

  • Page 193: Key Redirection

    Contact your System Administrator for more information about this feature. Options Key If enabled by your Administrator, the Services Menu on the 6731i IP Phone can be redirected to an XML script. This allows the server to provide the phone with available options, rather then accessing them from the phone-side.

  • Page 194: Xml Applications And Off-Hook Interaction

    XML Override for a Locked Phone The 6731i has a feature that allows a locked phone to be overridden when an XML application is sent to the phone. This feature also allows you to still use programmable keys applicable to the XML application even though the phone is locked.

  • Page 195: Hold" Feature Enhancement (For Broadsoft Servers)

    Configurable Save and Delete Keys There are six function keys on the 6731i phone located to the left of the paper label. Your System Administrator can make the Save and Delete keys (Keys 5 and 6) programmable keys with the same functions that are available for the other programmable keys.
  • Page 196 When the Broadsoft CMS feature is enabled on the IP Phone, the following screens display: Login Screen 9054550055 Sat Jun 8 2:55pm =Log In Please Enter: Username Screen Username: _ =Submit =Next Password Screen Please Enter: Password: _ =Submit =Cancel Model 6731i IP Phone User Guide...

  • Page 197: Troubleshooting Solutions

    Why can’t I get a dial tone? Check for any loose connections and that the phone has been installed properly. For installation instructions, please refer to the “Installation and Setup” section in the Aastra 6731i Installation Guide provided with your phone.
  • Page 198 The phone displays the “No Service” message if the SIP settings have not been set up correctly. Contact your System Administrator for more information. How do I change my user password? You can change the user password from the IP phone UI or the Aastra Web UI. IP Phone UI 1. Press on the phone to enter the Options List.
  • Page 199 3 key to cancel. Note: Your phone is out of service temporarily during the restart and downloading process. Aastra Web UI 1. Click on Operation->Reset. 2. Click 3. Click OK at the confirmation prompt. Model 6731i IP Phone User Guide...
  • Page 200 Options List. 2. Enter your user password and press Enter. The phone unlocks. Use the following procedure to lock an IP Phone using the Aastra Web UI. Aastra Web UI 1. Click on Operation->Phone Lock.
  • Page 201 The phone locks dynamically and displays the following message: "Phone is locked". Unlock the Phone 3. Click on Operation->Phone Lock. 4. In the "Unlock the Phone?" field, click The phone unlocks dynamically and displays the following message: "Phone is unlocked". Model 6731i IP Phone User Guide...

  • Page 203: Limited Warranty

    Aastra Telecom warrants this product against defects and malfunctions during a one (1) year period from the date of original purchase. If there is a defect or malfunction, Aastra Telecom shall, at its option, and as the exclusive remedy, either repair or replace the telephone set at no charge, if returned within the warranty period.

  • Page 204: After Warranty Service

    Aastra Telecom offers ongoing repair and support for this product. This service provides repair or replacement of your Aastra Telecom product, at Aastra Telecom's option, for a fixed charge. You are responsible for all shipping charges. For further information and shipping instructions;...

  • Page 205: Appendix A - Time Zone Codes

    AU-Darwin AU-Perth AW-Aruba AZ - Azerbaijan (Baku) BA-Sarajevo BB-Barbados BE-Brussels BG-Sofia BM-Bermuda BO-La Paz BR-Noronha BR-Belem BR-Fortaleza BR-Recife BR-Araguaina BR-Maceio BR-Sao Paulo BR-Cuiaba BR-Porto Velho BR-Boa Vista BR-Manaus BR-Eirunepe BR-Rio Branco BS-Nassau BY-Minsk BZ-Belize Model 6731i IP Phone User Guide...
  • Page 206 ES-Madrid ES-Canary FI-Helsinki FJ-Fiji FK-Stanley FO-Faeroe FR-Paris GB-London GB-Belfast GD-Grenada GE - Georgia (Tbilisi) GF-Cayenne GI-Gibraltar GP-Guadeloupe GR-Athens GS-South Georgia GT-Guatemala GU-Guam GY-Guyana HK-Hong Kong HN-Tegucigalpa HR-Zagreb HT-Port-au-Prince HU-Budapest IE-Dublin IS-Reykjavik IT-Rome JM-Jamaica JP-Tokyo Model 6731i IP Phone User Guide...
  • Page 207 NL-Amsterdam NO-Oslo NR-Nauru NU-Niue NZ-Auckland NZ-Chatham OM - Oman (Muscat) PA-Panama PE-Lima PL-Warsaw PR-Puerto Rico PT-Lisbon PT-Madeira PT-Azores PY-Asuncion RO-Bucharest RU-Kaliningrad RU-Moscow RU-Samara RU-Yekaterinburg RU-Omsk RU-Novosibirsk RU-Krasnoyarsk RU-Irkutsk RU-Yakutsk RU-Vladivostok RU-Sakhalin RU-Magadan RU-Kamchatka RU-Anadyr Model 6731i IP Phone User Guide...
  • Page 208 Time Zone Name Time Zone Code SE-Stockholm SG-Singapore SI-Ljubljana SK-Bratislava SM-San Marino SR-Paramaribo SV-El Salvador TR-Istanbul TT-Port of Spain TW-Taipei UA-Kiev US-Eastern US-Central US-Mountain US-Pacific US-Alaska US-Aleutian US-Hawaii UY-Montevideo VA-Vatican YU-Belgrade Model 6731i IP Phone User Guide...

  • Page 209: Index

    101 Call Forward key 83 call forwarding, softkeys for 83 call waiting tone 160 Flash key 65 callers list 127 downloading to phone 131 GCP key 70 callers list key 10 Model 6731i IP Phone User Guide Index-1...
  • Page 210 Call Forward key 83 last call return key 82 callers list 10 LCR key 82 conference 10 DCP and GCP keys 70 Line key 50 delete 11 line keys 10 deleting 102 lines settings 47 Index-2 Model 6731i IP Phone User Guide...
  • Page 211 WAV file 182 preferred line 167 transfer key 10 preferred line timeout 167 troubleshooting solutions 187 programmable key changing password 188 description 48 display blank 187 finding IP address 187 programmable keys Model 6731i IP Phone User Guide Index-3...
  • Page 212 Intercom 174 warranty, limited 193 WebApps 154 WebApps key 76 XML application title 73 XML application URI 73 XML beep support 162 XML features 182 XML key 73 XML service, accessing 74 Index-4 Model 6731i IP Phone User Guide...
  • Page 214 Aastra Telecom will not accept liability for any damages and/or long distance charges, which result from unauthorized and/or unlawful use. While every effort has been made to ensure accuracy, Aastra Telecom will not be liable for technical or editorial errors or omissions contained within this documentation. The information contained in this documentation is subject to change without notice.

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