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Ultratec CapTel 2400i Setup Manual
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Ultratec CapTel 2400i Setup Manual

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S E T U P G U I D E
CapTel
2400i
®
305-019452 3/15

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Summary of Contents for Ultratec CapTel 2400i

  • Page 1 S E T U P G U I D E CapTel 2400i ® 305-019452 3/15...
  • Page 2 450 Science Drive Madison, WI 53711 (888) 269-7477 V/TTY (866) 670-9134 (Spanish CapTel Customer Service) Email: CapTel@CapTel.com • Fax: (608) 204-6167 • Web: www.CapTel.com ©2014, 2015 Ultratec, Inc. All rights reserved. Ultratec and CapTel are registered trademarks of Ultratec, Inc.
  • Page 3 About Your New CapTel 2400i Your new CapTel 2400i is like any other telephone in many ways: it connects to a telephone line, you talk and listen to your callers, and you place/answer calls the same way you use any other telephone.
  • Page 4 Online Help: www.captel.com/customer-service.php If someone else installed your home computer or your Internet connection, you may want to consult with that person as you set up the CapTel 2400i. Important Information when Calling for Help The following information may help CapTel Customer Service troubleshoot your problem.

  • Page 5: Table Of Contents

    Making and Answering Calls ..............23 Dialing a phone number directly ............23 Answering an incoming call ..............25 What is in the Box? Your CapTel 2400i includes the following parts: • CapTel 2400i Phone • Ethernet Cable – to connect to • Telephone Cord...

  • Page 6: Overview Of Captel 2400I

    Overview of CapTel 2400i Phone Please see the descriptions that correspond with the matching numbers to help explain what each feature is. Touch Screen Display Shows captions, Caller ID, Answering Machine messages, Contacts, and more. To select an item, touch it on the display.

  • Page 7: Volume Button

    Our helpful Customer Service team is happy to help you set up and use your CapTel 2400i phone – we’re only a button push away. Help is available 24 hours a day, 7 days a week (closed on major holidays).
  • Page 8 Back view of CapTel 2400i Line 1 – Telephone Jack Plug the telephone cord (provided) in here (RJ11 jack). Telephone cord can be for most types of telephone service, including: analog, VOIP, fiber optic, digital cable service, or DSL with filter. CapTel does NOT work with a PBX system unless an analog port is available.

  • Page 9: Setting Up Your Captel 2400I

    The outlets for power, the phone line, and the Ethernet connection should all be located nearby, as each cord needs to plug into your CapTel 2400i. If your Internet access is located in a different room than where you plan to use the CapTel 2400i, a WiFi setup is recommended.

  • Page 10: Step 2: Plug In Power Adapter

    LNK/ACT Line 1 Ethernet Power Power Back of CapTel 2400i Outlet After a moment, the Initial Setup screen will appear on the display. Follow the instructions on the display. (next). To choose an option, touch the icon on the display and touch...

  • Page 11: Step 4: Telephone Line

    Power Cord LNK/ACT Ethernet Line 1 Power Telephone Back of CapTel 2400i Power Wall Outlet Outlet Telephone service can be analog, VOIP, fiber optic, digital cable phone service, or DSL with filter. CapTel does not work with digital PBX office phone systems unless an analog port is available.
  • Page 12 For example, you may need to dial a 9 or another number sequence to get an outside line. CapTel 2400i lets you add the dialing prefix here, and will dial it for you automatically each time you place a call.

  • Page 13: Step 5: Network Connection

    Step 5: Network Connection Initial Setup setup network language plug in ethernet cable or press button below for wi telephone line Use WiFi Network network connection time and date software terms and conditions For Wired Connections: 1. Plug the Ethernet cable that came with your phone into the jack on the back of the CapTel phone labeled “Ethernet”.
  • Page 14 All outlets located together (Wired Setup) Example 1: All of the connection outlets (telephone, Internet, and power) are available in the same room that you are planning to use the CapTel 2400i. Ethernet Cable Telephone Line Power Cord LNK/ACT Line 1...
  • Page 15 For Wireless (WiFi) Connections: If you have a wireless (WiFi) network in your home or office, your CapTel phone can connect to the Internet using the WiFi network. You do not need to plug in an Ethernet cable. To set up your CapTel for WiFi use, you will need to know the name of your wireless network as well as any passwords that are needed to access the network.

  • Page 16: Available Networks

    Joined Available Networks Signal Saved Security Chan 2WIRE269 My Home Network WPA-2 SSID for Network 3 Charlie’s Home Network Corner Cafe Network Connect Enter Manually View Saved Refresh Network Settings Back 3. Touch the name of the network that you want to use. (Connect).

  • Page 17: Step 6: Time And Date

    When you are done, review your password carefully. Passwords are case- sensitive. If it does not exactly match the password for your network, CapTel will not be able to connect. Use the key to correct any errors. (save). When you are satisfied the password is correct, touch save Step 6: Time and Date (next)

  • Page 18: Step 7: Software

    Step 7: Software Your new phone checks to make sure that you have the most current software available. If needed, CapTel will automatically download the most recent software version. Please be patient, the download may take a few moments. Watch the progress on the CapTel display screen to know the status. Initial Setup updating software language...

  • Page 19: Registration Terms And Conditions

    Registration Terms and Conditions The very first time you set up CapTel, you may be asked to review and accept the Registration Terms and Conditions on the CapTel display screen. The Terms and Conditions are set by the Federal Communications Commission (FCC) which oversees the funding for IP-based Captioned Telephone service.
  • Page 20 3. Use the onscreen keyboard to enter your first name. Use (shift) to enter capital letters. 4. Touch the field for last name, then enter your last name using the onscreen keyboard. 5. Continue until all fields are entered. 6. When you are finished, review the display to make sure you have everything entered correctly.
  • Page 21 The display asks you to confirm your registration contact information. Registration Terms & Conditions This CapTel phone is registered to: Matt Smith 123 Main Janesville, WI 53546 (608) 555-4321 Is this correct? 9. Check that the name and address listed on the display is correct. (Yes) on the display.
  • Page 22 The FCC wants to verify that anyone who uses the free Captioning Service really has hearing loss. It is the FCC’s way of protecting the service from misuse by people who do not need captions. Registration Terms and Conditions Under penalty of perjury I agree that: I have a hearing loss that necessitates use of captioned telephone service.
  • Page 23 CapTel users do not have to pay for the cost of using the captioning service, it is provided free to people with hearing loss through a fund monitored by the FCC. The FCC wants to make sure that CapTel users understand that –...
  • Page 24 Congratulations! Your phone is registered and the Captions feature is enabled. Registration Successful Your phone is now registered. Thanks for choosing CapTel. Continue If you answered NO to any of the Registration Terms and Conditions, the Captions feature will not be activated on your phone. You will still be able to make and receive calls, but the calls will not be captioned.

  • Page 25: Making And Answering Calls

    Making and Answering Calls Dialing a Phone Number Directly Dial Number Favorites Contacts Call History Like with any other phone, you can dial the phone number of the person you want to call. 1. Before you dial, check that the blue light around the (CAPTIONS CAPTIONS button) is on.
  • Page 26 555-8539 May 13 1:36 pm Call Time: 00:02:56 hello this is Tina's ower shop how may I help you? okay and where would you like them delivered? great you said you wanted roses any particular color? Pause Captions Font Size 5.

  • Page 27: Answering An Incoming Call

    Font Size When you are finished with your conversation, hang up the phone as you normally would. For full instructions on using your new CapTel 2400i, please see the User Manual that came with your CapTel phone. Customer Service: 888-269-7477...
  • Page 28 Getting Help If you have any questions as you use your new CapTel 2400i, we’re here to help. Use any of these ways to contact us: (CUST SERV) to automatically speed dial Pick up the handset and press directly to our helpful Customer Service team. If you are in an office setting, you may need to dial a number such as “9”...

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