Solving Internet Access Problems - HP ProDesk 400 G1 Maintenance And Service Manual
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Also See for ProDesk 400 G1:
- Specification (59 pages) ,
- Maintenance and service manual (242 pages)
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System will not boot from USB flash drive.
Cause
Boot order is not correct.
Removable Media Boot is disabled in the Computer Setup utility.
The computer boots to DOS after making a bootable flash drive.
Cause
Flash drive is bootable.
Flash drive is defective.
Solving Internet access problems
If you encounter Internet access problems, consult your Internet Service Provider (ISP) or refer to the
common causes and solutions listed in the following table.
Unable to connect to the Internet.
Cause
Internet Service Provider (ISP) account is not set up properly.
Web browser is not set up properly.
Cable/DSL modem is not plugged in.
Cable/DSL service is not available or has been interrupted due to
bad weather.
The CAT5 UTP cable is disconnected.
IP address is not configured properly.
Cookies are corrupted. (A "cookie" is a small piece of information
that a Web server can store temporarily with the Web browser.
This is useful for having the browser remember some specific
information that the Web server can later retrieve.)
86
Chapter 6 Troubleshooting without diagnostics
Solution
Run the Computer Setup utility and change boot sequence in
Storage > Boot Order.
Run the Computer Setup utility and enable booting to removable
media in Storage > Storage Options. Ensure USB is enabled in
Storage > Boot Order.
Solution
Install the flash drive only after the operating system boots.
Try a different flash drive.
Solution
Verify Internet settings or contact your ISP for assistance.
Verify that the Web browser is installed and set up to work with
your ISP.
Plug in cable/DSL modem. You should see a "power" LED light on
the front of the cable/DSL modem.
Try connecting to the Internet at a later time or contact your ISP.
(If the cable/DSL service is connected, the "cable" LED light on the
front of the cable/DSL modem will be on.)
Connect the CAT5 UTP cable between the cable modem and the
computers's RJ-45 connector. (If the connection is good, the "PC"
LED light on the front of the cable/DSL modem will be on.)
Contact your ISP for the correct IP address.
Windows 7:
1.
Select Start > Control Panel.
2.
Click Internet Options.
3.
In the Browsing history section on the General tab, click the
Delete button.
4.
Select the Cookies check box and click the Delete button.
Windows 8.1:
1.
From the Start screen, type c, and then select Control Panel
from the list of applications.
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