Automated Service Request (Call Home); Electronic Service Agent - Lenovo x3550 M4 Installation And Service Manual
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- Installation and service manual (1006 pages) ,
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If the server stops during testing and you cannot continue, restart the server and
try running the DSA Preboot diagnostic programs again. If the problem remains,
replace the component that was being tested when the server stopped.
Diagnostic text messages
Diagnostic text messages are displayed while the tests are running.
A diagnostic text message contains one of the following results:
Additional information concerning test failures is available in the extended
diagnostic results for each test.
Viewing the test log results and transferring the DSA collection
Use this information to view the test log results and transferring the DSA
collection.
About this task
To view the test log for the results when the tests are completed, click the Success
link in the Status column, if you are running the DSA graphical user interface, or
type :x to exit the Execute Tests menu, if you are running the DSA interactive
menu, or select Diagnostic Event Log in the graphical user interface. To transfer
DSA Preboot collections to an external USB device, type the copy command in the
DSA interactive menu.
Procedure
v If you are running the DSA graphical user interface (GUI), click the Success link
v If you are running the DSA interactive menu (CLI), type :x to exit the Execute
Results
You can also send the DSA error log to Lenovo support to aid in diagnosing the
server problems.
Automated service request (call home)
Lenovo provides tools that can automatically collect and send data or call Lenovo
Support when an error is detected. These tools can help Lenovo Support speed up
the process of diagnosing problems.
The following sections provide information about the call home tools.
Electronic Service Agent
Electronic Service Agent monitors, tracks, and captures system hardware errors
and hardware and software inventory information, and reports serviceable
problems directly to Lenovo Support.
Passed: The test was completed without any errors.
Failed: The test detected an error.
Aborted: The test could not proceed because of the server configuration.
in the Status column.
Tests menu; then, select completed tests to view the results.
Chapter 4. Troubleshooting
147
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Troubleshooting
