Page 1 Installation & Maintenance Manual...
Page 2 Record of Revision Release Date Version Supersedes Description May 2006 Initial Initial Release January 2008 Issue 1 Initial Added features from new software levels, updated the voice mail screens and corrected some typos. PAL September 2011 Issue 2.0 V1 Issue 1 & 2 Integrated Version 2.0 features.
Page 3: Table Of Contents
1 Introduction ..................1 Notices.............................1 FCC Information............................2 About This Manual..........................3 Related Documents:............................. 3 Notes: ................................4 2 System Configuration ................5 System Hardware ..........................6 KSU................................6 System Peripheral Connections ........................7 Configuration Options ..........................8 Main System KSU ............................9 Expansion Module 3 x 8..........................
Page 4 Notes: ................................28 5 Telephone Operation ................29 Introduction .............................29 Navigation Keys ............................30 Feature Codes ..............................31 Feature Code Operation........................34 Accessing Specific CO Lines ........................34 Account Code ...............................34 Answering Machine Emulation ........................34 Attendant ..............................35 Attendant Administration (Admin.) ......................36 Authority Code (Traveling Class of Service)....................40 Automatic Hold ............................41 Automatic Record ............................42 Automatic Selection (CO/Intercom) ......................43...
Page 5 Extension Groups............................60 Extension Password / Phone Lock ....................... 61 Extension Pick Up Groups........................... 61 Extension Programming Copy ........................62 Extension Reminder ............................. 62 Extension Swapping............................. 63 Extension User Name........................... 64 External Music Source ..........................64 External Paging ............................65 FAX Detection with Automatic Transfer ......................
Page 6 Pause / Pause Insertion..........................88 Phone Lock / Unlock ............................89 Privacy .................................90 Private To ..............................90 Pulse to Tone (DTMF) Conversion ......................91 Recall................................92 Reminder Tones ............................92 Ringing Level / Muted Ringing........................93 Ringing Line Priority ...........................93 Relay Control ...............................94 Save Dialed Number (SDN) .........................94 Single Line Telephone - Flash ........................95 Single Line Telephone - CO Line Flash .......................96 Speakerphone ...............................97...
Page 7 Warning Tone ............................... 116 Outgoing Drop ............................. 117 Incoming Drop ............................. 117 Location ............................... 118 Extension Position ............................118 Feature Key Allow ............................118 System Abbr (Speed Bin) Check........................119 ICM Mode ..............................119 Record Allow..............................119 CFW Auxi Lamp............................120 Default Settings............................
Page 8 6.3 Call Handling ................135 Intrusion ...............................135 Intrusion Tone...............................135 Exclusive Hold Time.............................136 PBX Flash ..............................136 CO Flash ..............................136 Remind Time..............................137 Pause Time ..............................137 PBX Code ..............................137 PBX Auto Pause ............................138 Tone Time ..............................138 Voice Mail Dialing Ratio (Feature No Longer Used) ..................138 Warning Time ...............................139 Recall Time..............................140 Alternate Ring Time............................140...
Page 9 Time Switching............................. 152 DB Password ............................... 153 User Password ............................. 153 User Name ..............................154 Preprogrammed Message ..........................155 System ABBR No............................157 Line Copy..............................158 Extension Copy ............................159 System Time..............................161 RMT X_RATE............................... 161 SMDR X_RATE ............................162 Hour Mode..............................
Page 10 Directory to Location ...........................188 System Warm Start............................189 System Cold Start ............................189 Notes: ................................190 A Appendix A ..................191 Extension 55 ............................191 Remote Programming Connect ........................191 Remote Programming Disconnect........................193 Troubleshooting Screens ..........................193 7 Voice Processing System..............195 Automated Attendant ............................196 Shutdown Procedure ............................197 voice processing Call Flow ..........................198 Administrative Programming ........................199 Voice Processing Programming Menu ......................199...
Page 11 Programming Using TCP/IP ......................215 TCP/IP Login............................... 221 Main Programming Menu..........................222 Extension..............................225 DSP ................................226 Department ..............................227 Version ................................. 228 Email Delivery Setup ........................... 229 Voice Processing Programming Flow......................233 User’s Flow Chart............................234...
Page 12 NOTES:...
Page 13: Introduction
1 Introduction Notices The Contents of this manual are subject to change without notice and do not constitute a commitment on the part of the Manufacturer or reseller. Every effort has been made to ensure the accuracy of this document, however, due to ongoing product improvements and revisions neither the manufacturer nor the reseller can guarantee the accuracy of printed material after the date of publication nor can it accept the responsibility for errors or omis- sions.
Page 14: Fcc Information
Introduction This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used properly, that is, in strict accordance with the instruction manual, may cause interference to radio and television reception. This equipment has been tested and found to comply with the limits for a Class A computing device in Subject J of Part 15 of FCC Rules, which are designed to provide reasonable protection against such interference.
Page 15: About This Manual
Introduction About This Manual This manual provides installation instructions for the System. The following table summa- rizes the sections in this manual: Chapters TABLE 1.2 Chapter Title Purpose Notices and FCC System Overview Provides an overview of the system with the model numbers, components, and various configuration Specifications Provides systems specification.
Page 16: Notes
Introduction Notes:...
Page 17: System Configuration
2 System Configuration This Hybrid Telephone System has a modular single shelf flat-pack design, which comes configured with 3 Central Office lines by 8 Digital Extensions and 2 analog extensions and can expand to a 9 Central Office lines by 24 Digital Extensions and 4 analog extension ports.
Page 18: System Hardware
System Configuration System Hardware An external AC/DC power supply provides power for this stylish compact cabinet and the Motherboard which is equipped to operate 3 Central Office Lines, 8 Digital Extensions, and 2 Analog ports. The additional 3 x 8 module and option module as well as the voice mail system connects to the Motherboard via special “Mate Lock”...
Page 19: System Peripheral Connections
System Configuration System Peripheral Connections The system is equipped with many of the necessary peripheral connections required to operate other resources in conjunction with the system. Ethernet Connection Voice Mail Serial Port SMDR/PC Programming Port Heartbeat LED Power Switch MOH/BGM Power Input Input External RAM Clear...
Page 20: Configuration Options
System Configuration Configuration Options At default, the system comes equipped with 3 Central Office Lines with Caller ID, 8 Digital Extensions and 2 Analog Extensions which can also receive Caller ID. Due to its modular design, the system can be equipped with affordable modules to increase the system size to a maximum of 9 Central Office Lines, 24 Digital Extensions and 4 Analog Extensions.
Page 21: Main System Ksu
System Configuration Main System KSU The basic system comes with a power supply, and a motherboard configured as a 3 x 8 x 2 (analog). The Motherboard has an integrated Main Distribution Frame (MDF), designed to eliminate costly ancillary products, such as M66 split blocks, and is used like a patch panel. Common control circuit with 80188 CPU •...
Page 22: Expansion Module 3 X 8
System Configuration Expansion Module 3 x 8 A 3 x 8 expansion module can be installed in the KSU, growing it from its initial 3 x 8 con- figuration to 6 x 16. Add an additional 3 x 8 expansion Module brings the system up to its maximum capacity of 9 x 24.
Page 23: Option Module
System Configuration Option Module The Option Module interfaces with the following ancillary devices: 2 Single Line Telephone Ports that double as Door Phones • External Page Port to connect to an external paging unit (amplifier). • Loud Bell Contact to connect an external bell or strobe light. •...
Page 24: Small Business Voice Processing System
System Configuration Small Business Voice Processing System The Integrated Small Business Voice Processing System (SBVPS) can be added to the sys- tem to provide Voice Mail functionality as well as Automated Attendant. The SBVPS can be programmed using DTMF tones, or using an Internet Browser such as Windows Internet Explorer.
Page 25: System Specifications
3 System Specifications Specifications Power Requirements Power TABLE 3.1 A.C. Power 110 or 220 V AC (Selectable) Frequency 60 Hz Power Consumption 100 Watts max Current Rating (Max) 1 Amp AC, 3 Amp DC Loud Bell Contact 1 Amp DC (Do not use AC!) Dimensions System Dimensions - Measurement in Inches TABLE 3.2...
Page 26 System Specifications Operating Environment: Environmental Conditions TABLE 3.4 ° ° Temperature to 95 degrees Fahrenheit Relative Humidity 5 to 90 percent Non-Condensing Wiring: Cable Layout TABLE 3.5 Digital Telephone 2 Wire - Star Type Single Line Telephone 2 Wire - Star Type Maximum System Configurations: System Maximums TABLE 3.6...
Page 27 System Specifications CO Line Interface Specifications: CO Line Interface Specifications TABLE 3.7 Signaling DC Loop Dialing Pulse/DTMF (Touch Tone) Switching Technology: Switching Matrix TABLE 3.8 Digital Time Division Multiplex (TDM), Pulse Code Modulation (PCM) Extension Interface Specifications: CO Line Interface Specifications TABLE 3.9 Dialing Pulse or DTMF (Touch Tone) Loop Length 80 Ohms for SLT Maximum Ringer...
Page 28: Notes
System Specifications Notes:...
Page 29: Installation
4 Installation Installation Basic Tools and Supplies Minimum of Category 3 - 3 or 4 twisted pair cable run from the MDF to each telephone terminal device. 4 or 6 conductor modular jack assemblies for all extension terminals. Uninterrupted Power Supply (UPS) system to protect the system in the even of a volt- age spike or commercial power outage.
Page 30: Installation Planning
Installation Do not include connections for antenna, power supplies and/or internet connections in the same sheath (cable). Earth ground for the KSU should less than 3 Ohms. Note: The manufacturer warranty does not cover damage caused by power line surges or light- ning damage.
Page 31: Module Installation
Installation Module Installation It may be easier to install all expansion modules into the system before mounting the sys- tem on the Backboard. DO NOT install modules when the system is powered up. 3 x 8 Expansion Module Remove the KSU cover. Locate the pin connector socket labeled “308EXP”. Insert the module, but before securing it, plug the ribbon cable into the pin connector socket labeled “308EXP”.
Page 32 Installation Adding an External Page The External Page Port is designed to receive an external paging unit (amplifier) to allow voice paging over external speakers. The amplifier interface should be 600 ohms.
Page 33: Voice Processing System
Installation Single Line Telephones or Door Phones Extensions 36 and 37 found on the Option Module can be programmed as either Single Line Telephone devices or Door Phones. Door Sensor Four security sensors with screw termina- tions, activate when an electronic sensor device circuit is open, sending an alert to the programmed extensions and external telephone numbers.
Page 34 Installation When the voice mail comes on line, the display will update and show how many “N” new and how many “S” saved messages each extension has in their voice mailbox. DEC 01 MON 10:00 VMAIL N:00 S:00 DAVE Note: The fully integrated voice mail will be fully operational shortly after the system is powered on.
Page 35: Wiring And Connectors
Installation Lightning Protection It is good practice to protect all CO Lines and Extensions with proper lightning surge arres- tors, such as gas discharge tubes, which guards against damaging surges caused by non- direct lightning strikes. Failure to provide proper lightning protection may cause damage to the system.
Page 36 Installation Wiring Procedure 2 – Single Pair All CO Lines and Digital, Single Line and Door Phones extensions connect to the system using the supplied connectors. These connectors incorporate a MDF Patch Panel that makes Moves, Adds and Changes quickly and easily. Use the following steps to connect the extensions to the system.
Page 37: Connecting Extensions
Installation Connecting Extensions Digital Extensions 8 7 6 5 4 3 2 1 3 2 1 PF CO Line and Digital Extension Numbers TABLE 4.3 CO Lines 1 - 9 Digital Extensions 10 - 33 Module Exp 1 Exp 2 Analog Extensions Connections and Analog Extension Numbers TABLE 4.4 Module SLT1 SLT2 Option * Door Phone or SLT...
Page 38: Station Message Detail Recording (Smdr)
Installation Station Message Detail Recording (SMDR) Station Message Detailed Recording, monitors and reports, via serial printer or call accounting software, telephone calls, which can be either inbound, outbound or both, for desired extensions. SMDR Output SMDR Output TABLE 4.5 DIG DIALED RING DATE TIME DURATION ACCOUNT 15551212...
Page 39: Initialization Procedure
Installation Initialization Procedure Once all of the Modules are installed into the system, and it is properly mounted, grounded and cross connected it is time to initialize and power up the system. It is important to ini- tialize the system to ensure the integrity of the database. Make Sure that the power is turned off.
Page 40: Notes
Installation Notes:...
Page 41: Telephone Operation
5 Telephone Operation Introduction This telephone is a high quality, full featured, speakerphone with programmable feature but- tons, which allows the user to customize the operation of their telephone. Telephone Basics Navigation Keys AUX Lamp 3x16 Display Programmable Feature Buttons Headset Jack Speaker Button...
Page 42: Navigation Keys
Telephone Operation Navigation Keys The Navigation Keys, located at the right of the Display, allows quick access to commonly used features. There are 4 navigation keys which circle the activation key. For example, to use the Navigation keys, begin by pressing the Right navigation key, to access Call Log, and then press the down navigation key to view incoming and the up navigation key to view outgoing calls.
Page 43: Feature Codes
Telephone Operation Feature Codes Feature codes may be dialed at the time of operation or they may be stored on a program- mable feature button. Once stored, the feature can be easily accessed by pressing the but- ton. If applicable, the associated LED will light, indicating that the feature is currently operational.
Page 44: Telephone Feature Codes
Telephone Operation Telephone Feature Codes TABLE 5.2 Single Line Feature Digital Telephone telephone Page Caller ID (CID) Press CID (Center Page 51 Interactive Button) Call Wait Allow/Deny F 99 Page 52 Camp On (Busy Extension) Ext + 2 Page 52 Camp On (Busy CO Line) F 93 Page 52...
Page 45 Telephone Operation Telephone Feature Codes TABLE 5.2 Single Line Feature Digital Telephone telephone Page Least Cost Routing F 68 Page 80 Message Waiting F 96 # 96 Send Page 82 #*96 Cancel Monitor - Extension F 7* Page 83 Multiple Mailbox Button F66 + Dept # (0~89) Page 85 Mute...
Page 46: Feature Code Operation
Telephone Operation Feature Code Operation Accessing Specific CO Lines 0(x) Feature Accessing Individual CO Lines may be accessed directly by pressing the Feature button fol- lowed by 0(x), where (x) = the CO Line 1 - 9. This allows both Single Line and Digital Key telephones the ability to access specific CO Lines rather than dialing the line group code.
Page 47: Attendant
Telephone Operation to retrieve the caller from the voice mail box and be connected to the caller for a live con- versation. Associated Features Associated Programming Voice Mail Extension Predefined Forward 1-EN-21 Call Handling Voice Mail Monitor Time 3-22 Conditions: To Monitor or Answer a call, action must be taken before the “Monitor Time”...
Page 48: Attendant Administration (Admin.)
Telephone Operation Attendant Administration (Admin.) Feature Attendant Administration (Admin.) is used to set or modify the features: Service Mode (Day/Alt/Eve/Time) • System ABBR No • CFW AUXI Lamp • Incoming Filter Unring (Will not Ring) • Incoming Filter Ring (Will Ring) • Opt.
Page 49 Telephone Operation In addition, the Attendant, which is the extension that rings when zero “0” is dialed, and the alternate attendant, may dial the feature access code “Feature 63” to switch between modes. However, the system will remain in the last mode until it is placed back into timed mode.
Page 50 Telephone Operation CFW AUXI Lamp Each extension comes equipped with an Auxiliary Status Lamp at the top of the telephone. This lamp is lit in several different ways to signify the status of the extension. One of which is call forwarding. Once an extension user forwards their telephone using “Feature 2 ” the status light will be lit solid.
Page 51 Telephone Operation Resource: Incoming Ring Filter 4-32 Conditions: Incoming ring and incoming unring filters are used together when entries are in both tables. The Incoming ring filter is checked first, if a match is found the call will ring, if no match is found the call will not ring.
Page 52: Authority Code (Traveling Class Of Service)
Telephone Operation Conditions: For Voice to function, an optional voice mail system must be installed. This function requires the Option Module. Voice Mail Shutdown Procedure The voice mail system uses an embedded Linux processor, which requires it to be shut- down properly.
Page 53: Automatic Hold
Telephone Operation Automatic Hold Feature This feature enhances extension users’ productivity and helps eliminate accidental “lost calls” by automatically placing the current call on hold, while answering another CO Line call. For example, when a user is on CO Line 1, and presses CO Line 2, CO Line 1 will be placed on “Exclusive Hold”...
Page 54: Automatic Record
Telephone Operation Automatic Record Feature When a voice mail is installed, the system will permit 8 extensions to be placed into an Automatic Recording group. When this feature is enabled for an extension, the system will record all Central Office conversations automatically whenever the user is on call. The recording will be deleted automatically after the call is released or placed on hold unless the user presses Voice Record Button (Feature 67).
Page 55: Automatic Selection (Co/Intercom)
Telephone Operation Automatic Selection (CO/Intercom) Feature This feature automatically selects a specific outside line or intercom (ICM) when the hand- set or the speakerphone button is pressed. A line will not be accessed automatically when a telephone is receiving an incoming (out- side or intercom) call or when a line is recalling at the telephone.
Page 56: Background Music (Bgm)
Telephone Operation Conditions: The lamp may have more than one indication flashing or steady at one time as features are utilized in the system. When “Extension Call Forward” is enabled, the Status Bar will be lit solid. The LED status bar indicates several different functions such as Call Forward, Do Not disturb, or line ringing.
Page 57: Busy Lamp Field (Blf) / Direct Station Select (Dss)
Telephone Operation Busy Lamp Field (BLF) / Direct Station Select (DSS) Depending on user requirements, any Programmable Feature Button can be programmed as a BLF button to monitor an extension's status; when an extension is off hook the pro- grammed BLF button LED for that extension lights. When that extension is in Do Not Dis- turb, the LED will flash.
Page 58: Call Attendant (Operator)
Telephone Operation Transfer Transfer Beep Enable (Feature 56) Conditions: This feature will toggle on/toggle off when it is programmed under a flexible button on the Digital Speakerphone. The LED will not light when the feature is enabled, or disabled. This feature affects the Auto Attendant Transfer operation Call Attendant (Operator) The extension that is programmed as the Attendant may receive multiple internal calls via the programmed Operator Code “0”.
Page 59: Call Duration Timer (Incoming/Outgoing)
Telephone Operation When the Call Back process begins the user will hear bursts of tone signaling them to pick up the handset or press the LCD soft key under 'reply'. Then the queued extension begins ringing. Associated Features Associated Programming Intercom Mode Selection (F95) Forced Intercom Tone Ring (*) Flexible Button (F#3)
Page 60: Call Forward Extension
Telephone Operation Conditions After the Call Duration Time has expired, the Call Timer begins. Call Forward Extension Feature There are several call forward options to choice from; each extension user can customize their own call forwarding. Howver, no call can forward to more than one destination. “Idle”...
Page 61: Call Park / Call Park Answer
Telephone Operation If any of the Call Forward features are programmed on a flexible button, the LED asso- ciated with that button will light indicating that call forward is active. External call forward is programmed in Attendant Administration programming, allowing one inbound CO Line to forward to a preprogrammed, outbound CO Line.
Page 62: Call Pickup Group
Telephone Operation Calls that are parked follow the Transfer Recall Timer and will ring the initiating exten- sion when that timer has elapsed. Call Pickup Group Feature Feature An extension can answer calls ringing at another extension by using the Call Pickup Group feature.
Page 63: Caller Id (Standard On All Co Lines)
Telephone Operation If several calls of the same priority are ringing at the extension, the calls are answered in the order they are received. Caller ID (Standard on all CO Lines) The Caller ID feature requires Incoming Caller Identification as facilitated by the local tele- phone company. This telephone company feature requires a subscription to the telephone company service to operate.
Page 64: Call Waiting
Telephone Operation Call Handling Country Code 3-27 Long Distance Prefix 3-28 Local Area Code 3-29 Resource CID RPT MOD 4-25 Conditions: All digital display telephones have a Caller ID Table If no name is delivered from the telephone company, the number only will be displayed. Proper programming of local area code(s) and the long distance prefix are required to assure accurate redial of CID numbers from the call log Table.
Page 65: Conference
Telephone Operation ally observe the line status for availability. You may only have one Call Back active at any time. Associated Features Associated Programming Conditions: During call back alert tones, lifting the handset will directly connect the extension user to the selected CO Line calling back. Every CO Line can have Call Back requests by all extensions at the same time.
Page 66: Data Rate
Telephone Operation Conditions While establishing a conference or privately talking to one party all extensions involved in the conference will be placed on Exclusive Hold. If the initiator exits the conference the most recently invited, internal party, will auto- matically become the new controlling party. If the Conference Tone is enabled, a burst of tone will be heard by all participants each time a new participant joins the conference.
Page 67: Default Flexible Buttons
Telephone Operation Extension Ring Assignment 1-EN-06 Attendant Administration (F#0) Hunt Group Answer 2-LN-03 Night Service Mode (F63) Resource - Time Switching 4-07 CO Line Class of Service 2-LN-01/02 Extension Class of Service 2-LN-01/02 Conditions: At default, no CO Lines (CO Lines) are programmed to ring an extension. The system operation Mode must be set to “Time Mode”...
Page 68: Directed Call Pickup
Telephone Operation Settings that are defaulted with Feature 69 TABLE 5.3 Feature Default Settings Phone Lock Voice Call Allow Call Wait Deny Page Receive Busy Ring XFR Beep Enabled Touch Tone Headset Disable Conditions No Flexible Buttons will be changed Any Activated or deactivated feature will be set back to default, but no database param- eters such as Class of Service, Predefined Forwarding etc., will be changed.
Page 69: Do Not Disturb
Telephone Operation Do Not Disturb Feature When invoked, Do-Not-Disturb (DND) prevents all calls, intercom or CO Line, from ringing at an extension in Do Not Disturb. DND may be activated while the telephone is in use or is idle. Some extensions with a more privileged Class of Service (COS) may have the ability to override an extension’s DND setting.
Page 70: Enhanced Lettering Scheme
Telephone Operation to an extension “override” will be displayed in the LCD when an extension has activated DND. Press the associated interactive button to override DND. Associated Features Associated Programming Call Forward (F 2 ) Extension Class of Service 1-EN-01/02 Voice Announce Hands Free Feature Button Disable 1-EN-13 DND Allow 1-EN-19...
Page 71: Extension Feature Status Check
Telephone Operation characters, when entering a name or preprogrammed message. Associated Features Programming Name in Display Resource Text Messaging Preprogrammed Message 4-11-1 Premises Message 4-11-2 User Name 4-10 Conditions This is a system wide feature, so only one letter scheme can be selected at each instal- lation.
Page 72: Extension Groups
Telephone Operation SNR = No Saved Number • Day COS = 0 • Night COS = 0 • Monitor COS = 5 • Auto Hold = Deny • Phone Unlocked • Voice Call = Allow • Call Wait = Deny •...
Page 73: Extension Password / Phone Lock
Telephone Operation Busy extensions, extensions in DND, and extensions that have invoked Page Deny, at their extension will not receive page announcements. Extensions that are receiving page announcements are busy for other intercom calls. Extensions that are receiving page announcements will show busy on DSS/BLF buttons at other extensions.
Page 74: Extension Programming Copy
Telephone Operation Conditions Extensions may be assigned to only one Extension Pick Up Group. Requires the Option Module. Extension Programming Copy Extension Programming Copy allows the programmed settings from one extension to be applied to other extensions. The settings may be copied from the source extension to an individual extension or to a group.
Page 75: Extension Swapping
Telephone Operation Associated Features Associated Programming Call Handling Remind Time 3-06 Distinctive Ring 2-LN-09 Attendant Administration (F#0) Conditions: The Alarm Clock feature code may programmed under any programmable flexible fea- ture button. The alarm clock will be automatically canceled after the programmed Alarm Play Time. The display will be unchanged until [ack] is pressed or when the telephone is used for another call.
Page 76: Extension User Name
Telephone Operation Conditions Extension directory numbers can only be swapped with other valid numbering plan defined extension directory numbers. Extension User Name Each extension in the system may have an alphanumeric designation. This extension name may be up to 6 characters in length. Each name may contain upper and lower case letters, numbers and special characters which are available through the Enhanced Lettering Scheme feature.
Page 77: External Paging
Telephone Operation Background Music (F52) Resource Music Source 4-21 External Paging Feature External Paging allows the user to make announcements over an ancillary paging device (amplifier and speakers). When paging, one-way access is provided to an external page amplifier or multi-zone page controller. Multi-zone operation is possible when an ancillary multi-zone controller is connected to the system.
Page 78: Feature Key Allow
Telephone Operation Feature Key Allow All Digital Extensions can have their Feature Key enabled or disabled. At default, the fea- ture key is enabled. However, if disabled the extension will not have the ability to use any feature that is not programmed on a button or any feature that requires the feature key to operate correctly.
Page 79 Telephone Operation No Feature Key Required TABLE 5.5 01 – 20 Extension Speed Bins(ABBR) 20 – 99 System Speed Bins (ABBR) 82 – 89 Hunt Group 01 – 09 CO Lines Attendant CO Line Group Access Account Code * (After Ext) Force Tone Ringing Feature Access Codes - Alphabetical: TABLE 5.6...
Page 80: Flash Recognition – Analog Port Slt
Telephone Operation Flash Recognition – Analog Port SLT Flash refers to the command issued at an analog device to invoke system features. Flash is the momentary operation of the hook-switch at an analog device. Conversely, the on-hook command at an analog device signifies an on-hook disconnect/hang-up request. The momentary operation of the hook-switch at the analog device is deciphered by the system in such a way that the previous call in progress is held, or placed in a status of transfer awaiting further instructions from the user.
Page 81: Flash – Co Line
Telephone Operation Flash – CO Line Feature Flash – CO Line, is a programmed setting that will determine what flash timing will be pre- sented to the telephone company central office when the user issues a Hook-Flash com- mand while connected to a CO Line. The Flash command is very important when using Centrex CO Lines.
Page 82: Flexible Feature Button Programming
Telephone Operation The CO Line Flash Feature is used to access a second call using the telephone company provided Call Waiting service. Related Features Programming Last Number Redial Call Handling - PBX Flash Time 3-04 Speed Dial (ABBR) System and extension Conditions The Flash code may be stored in any speed dial location.
Page 83: Forced Intercom Tone Ring
Telephone Operation Conditions If an invalid code is dialed a single tone burst (error tone) will be heard and the display will show “CODE UNAVAILABLE.” Users may program any CO Line even if they have no access to the Line in Database programming.
Page 84: Group Call Pickup
Telephone Operation Group Call Pickup Feature See“Call Pickup Group” on page 50 Headset Jack Feature The headset jack on all Digital Speakerphones is a standard 2.5 mm jack, which will accept industry-standard headsets. A headset connected to the headset jack operates as an integral component of the digital speakerphone.
Page 85: Hold" Remind Time
Telephone Operation Conditions When the conference initiator presses , the conference parties will be placed on Exclu- sive Hold. This feature is used when adding conference participates. The LED will flash green at the conference initiator’s extension, and red everywhere else. Calls placed on Hold will hear Music-on-Hold, only if an external music source is con- nected.
Page 86: Hot Key Enable / Disable
Telephone Operation Single Line Extensions will use *6 to answer a call placed on hold at their extension and *7 to answer a call placed on hold at a different extension. Related Features Programming CO Line Assignment Call Handling Hold - Exclusive Recall Time 3-13 Hold –...
Page 87: Hour Mode Selection 12/24
Telephone Operation Hour Mode Selection 12/24 Select the either 12-hour or 24-hour format to be display on all digital telephones. Related Features Programming Alarm Clock – Extension Resource Alarm Clock - System Hour Mode 4-18 SMDR System Time 4-15 Attendant Administration System Time/Date 4-15 Conditions When programming time related features, 24-hour format is always used for input.
Page 88: Intercom Calling - Non Blocking - Intercom Button
Telephone Operation All Ring When the pilot number for an all ring hunt group is dialed, all idle extensions within the group will ring. Voice Mail Hunt Group When connected to an integrated voice mail designating a hunt group as voice mail type will allow the system to send or dial digits, known as In-band signaling or digits, required by the voice mail system.
Page 89: Intercom Call Back
Telephone Operation Related Features Programming Forced Intercom Call Forward User programming only Auxiliary Lamp Flexible Feature Button Programming Forced Intercom Tone Ring Intercom Mode Selection Flexible Feature Button Programming Intercom - Non Blocking Conditions Intercom calls to telephones in Voice Announce - Hands-free are “logically” answered by the system at the called extension.
Page 90: Intrusion - Extension
Telephone Operation Intrusion ‐ Extension If “Intrusion” is allowed, an extension can join an active call by accessing the extension’s DSS/BLF. This feature can be very effective for observing or training new personnel or any- time multiple people may want to be on one active call. LEGAL NOTICE: This feature may violate privacy laws if used in a manner that is incon- sistent with requirements of these laws.
Page 91: Last Number Redial
Telephone Operation Conditions Your extension must have Intrusion Active set to “Y” yes for this feature to operate. An Intrusion Tone will be presented to all parties when Intrusion is invoked extensions and CO Lines. This feature may violate privacy laws if used in a manner that is inconsistent with requirements of these laws.
Page 92: Least Cost Routing
Telephone Operation LNR will repeat a hook-flash in the same sequence as it was first dialed. If a speed dial number was first dialed LNR will dial the speed dial number and any subsequent manu- ally dialed digits. If the Last Number Redial memory is empty, the telephone will receive error tone and the telephone will display: “LNR EMPTY”...
Page 93: Messaging – Premises
Telephone Operation Conditions The Loud Bell or Strobe light will be activated each time the associated CO Line rings. Messaging – Premises Messaging – Premises, allows extensions to program an extension status message that is displayed on other digital extensions, calling. For example, an extension can set their sta- tus to “Out to Lunch”, so when other extensions call, this is displayed.
Page 94: Message Waiting
Telephone Operation Message Waiting Feature When an extension calls a busy or unattended extension, they have the option to send a message waiting indication. The calling extension can select to use the interactive or dial the feature code Feature 96 Related Features Programming Conditions Feature *96 is used to disable a Message Waiting Indication.
Page 95: Monitor - Extension
Telephone Operation Monitor ‐ Extension Feature The Monitor feature may be useful for purposes of quality assurance, and allows conversa- tions to be monitored at other extensions. The extension which is monitoring the busy extension or CO Line must have a higher priority setting for its Monitor Class of Service than the extension which is being monitored.
Page 96: Music-On-Hold
Telephone Operation Music‐on‐Hold There is one Music-On-Hold (MOH) input that comes standard with the system. If con- nected, all calls placed on hold will hear the music being played. In addition, digital exten- sion users may monitor MOH as Background Music (F52) Related Features Programming Background Music (F52)
Page 97: Mutual Mailbox Button
Telephone Operation Conditions When MUTE is active, the display updates and the Auxiliary Lamp is lit solid. Mutual Mailbox Button Feature The Mutual Maibox Button allows one or more extensions to program a button to access a different extension or department voice mailbox. This feature is very popular when a group of users can answer a single mailbox, when a single phone is used by more than one per- son but each needs their own personal voice mailbox, such as a shipping department or a single user may want to have several “outside sales”...
Page 98: On Hook Dialing (Hot Key Pad)
Telephone Operation Related Features Programming LCD Interactive Button Intercom Calling Camp On Call Back Conditions The Called Extension must be off hook, on the handset, for OHVA to work. When placing an OHVA call to an extension that is busy using the speakerphone, the display options will not include the “ohva”...
Page 99: One Touch Transfer
Telephone Operation One Touch Transfer Extensions with a flexible button programmed as an extension can transfer a call by press- ing the button and hanging up. Related Features Programming Feature Button programming Feature #3 Feature Button Allow 1-EN-13 Conditions Extension User may customize their telephones using Feature #3. Page Feature Extension users may initiate various one-way page announcements:...
Page 100: Page (Meet Me)
Telephone Operation The Page Allow/Deny feature allows a user to enter a code to toggle between allowing or denying pages at their extension. Background music programmed to play from this exten- sion is not affected. When in Page Deny mode, the telephone is still capable of initiating a page and use the “Meet Me”...
Page 101: Phone Lock / Unlock
Telephone Operation The Pause/Pause Insertion feature places a deliberate delay in dialing when placing an outgoing CO Line call from a stored number. Pause is useful in allowing access to special services where a delay is required. When entering a pause it will appear as a “P” on the telephone display.
Page 102: Privacy
Telephone Operation If a user forgets their password it may be retrieved via the system database administra- tion. The programmed Attendant’s Private Password is used to enter Attendant Administra- tion. If a CO Line or CO Line call is attempted from a locked telephone, error tone will be heard and the display will show “PHONE LOCKED”.
Page 103: Pulse To Tone (Dtmf) Conversion
Telephone Operation programmed with that Line will show busy when it is in use, but access to the line will be denied. This restricted access includes calls on hold, incoming and outgoing calls. Related Features Programming CO Line - Private To 2-LN-08 Conditions Incoming calls signaling on a private CO Line will only ring its associated extension regardless of whether the CO Line ring assignment is allowed in programming.
Page 104: Recall
Telephone Operation Recall The Recall feature pertains to calls that are parked, on hold, or calls that have been trans- ferred to another extension. Calls which go unanswered after a preset period of time are “recalled” to the extension which initiated the park, hold or transfer. Recall reduces the possibility that a call will go unattended.
Page 105: Ringing Level / Muted Ringing
Telephone Operation Conditions Once a digit is dialed the reminder tone is removed until the next time intercom dial tone is heard. Ringing Level / Muted Ringing Ringing Level The ringing volume at each speakerphone may be adjusted to one of four volume levels. Muted Ringing Incoming CO Line and intercom calls ring at the lowest ring volume level when the extension is active.
Page 106: Relay Control
Telephone Operation Incoming CO Line call • Incoming ICM call • Related Features Programming Conditions This is not a programmable parameter Relay Control 61(x) Feature (x) = Relay 1 - 4 There are 4 relays on the Option Module which can be programmed to close when the code Feature 61 plus the relay 1 - 4 is dialed.
Page 107: Single Line Telephone - Flash
Telephone Operation regardless of what feature operations or numbers have been dialed at that extension since the number was saved. Only one number can be stored at a time. Related Features Programming Conditions Saved Dial Number can store a maximum of sixteen 16 digits. If all CO Lines are busy when the redial is attempted, the display will show “ALL CO LINES BUSY”.
Page 108: Single Line Telephone - Co Line Flash
Telephone Operation Conditions If the analog device/SLT does not have a Hook-Flash operation button, operation of the hook-switch must fall within the time periods “Start” and “End” in order to be processed as a valid hook-flash operation. Hook-switch operations that are shorter than the “Start” time are ignored. Hook-switch operations that are longer than the “End”...
Page 109: Speakerphone
Telephone Operation Speakerphone The Speakerphone allows users to place and receive calls ‘hands-free’. Related Features Programming Conditions The speakerphone function is impacted by environmental conditions. Operation of the speakerphone in high-noise areas may yield less than adequate results. If this is the case in the area where your telephone is located, the handset may be used to improve connection conditions.
Page 110: Speed Dial (Abbr) – Extension /System
Telephone Operation Speed Dial (ABBR) – Extension /System Feature The Speed Dial feature allows users to store frequently dialed numbers. Each extension may store up to twenty (20) personal numbers 00 - 19 in the speed dial directory. Digital Telephones enter and store their speed dial number using Feature 1 , to dial a stored number, press a CO Line and enter Feature 1 , followed by the bin number 00 - 19.
Page 111: Status Message
Telephone Operation Status Message Feature Digital Extension users may set a status message to alert intercom calls of the extension users current status. The user may select between 6 preprogrammed messages, or cus- tomize one each time it is used. Preprogrammed messages include: Preprogrammed Status Messages TABLE 5.7 Number...
Page 112: System Reminder
Telephone Operation System Reminder The system may be set to alert all idle Digital Extensions at predetermined intervals during the day. Eight (8) intervals are available for predetermined operation. The System Reminder will use the external music source, if connected, or if “Music Source” is set to “Ton”, an internal reminder tone will be played.
Page 113: Text Messages
Telephone Operation Text Messages The interactive LCD Display gives the user several options when calling a busy or unat- tended extension. For example, the user may press “cbck” to leave a generic call back message or press msg and select “preprog” and leave a preprogrammed text message. There are 6 preprogrammed messages: Preprogrammed Messages TABLE 5.9...
Page 114: Touch Tone On/Off
Telephone Operation Touch Tone On/Off Feature Touch Tone On/Off can be used to customize a users’ telephone tactile response of dial pad key operation. The factory setting is; Touch Tone “Off”. While ON; operation of the dial pad button/keys will cause a subtle beep tone to be emitted from the telephone speaker as an assurance that this button operation was successful.
Page 115: Transfer Beep
Telephone Operation pervised transfer scenarios. (If the extension destination is busy the Transfer-Busy Timer is used. If the extension destination is idle the Transfer-Idle Timer is used.) Related Features Related Programming Recall Call Handling - Recall 3-13 Transfer Beep Enable (F79) Call Forward (F2) Forced Intercom Tone Ring (F98) Conditions...
Page 116: Voice Announce / Hands-Free Reply
Telephone Operation Voice Announce / Hands‐free Reply Feature The telephone provides the ability to receive incoming intercom calls three different ways, Voice Announce – Hands-free and Ringing are programmable. An optional method requires the user to press the mute button when in a private conversation. This will allow an exten- sion user to call the party and make announcements, but the private conversation cannot be heard by the calling party because the mute button remains active.
Page 117: Voice Call Recorder (One Touch Record)
Telephone Operation Voice Call - Hands Free LED will light steady Tone Ringing Mode LED will Flash Voice Call Recorder (One Touch Record) Feature The Voice Call Recorder (Once Touch Record) function requires the digitally integrated Voice Mail system. This feature allows users to record external (CO Line) conversations. When the Voice Recorder is activated, a connection is established between the extension and the Voice Mail system.
Page 118: Voice Processing Digital (Integration)
Telephone Operation Voice Processing Digital (Integration) The system may be equipped with the optional Voice Processing system. This voice pro- cessing solution is fully integrated with the system. Performance of the digitally integrated Voice Mail is notably superior to that of a regular analog integration. The digital integration Voice Mail system also eases installation effort by automating setup of the three primary functions users wish to deploy in a voice processing system;...
Page 119: Volume Control
Telephone Operation Conditions Calls that are forwarded or transferred to voice mail, if no mailbox number is entered (In-Band) the call will be routed to the voice mail main greeting (e.g., Auto Attendant greeting.) If no voice mail channels are available at the time a call is placed the call into voice mail will hear ring-back tone until a port is available.
Page 120: Warning Tone / Co Line Call Limiter
Telephone Operation Conditions Users may adjust the ringing volume while the Digital Speakerphone is not in use or while it is ringing. When adjusting the ring volume, the display will temporarily show the current setting. When attempting to adjust the ringing volume beyond the highest or lowest setting, a single ring burst is heard to indicate that further adjustment is not possible.
Page 121: Database Programming
6.0 Database Programming Database Administration Database programming can be done from any digital display telephone. Once in program- ming, there are two methods of navigation. The first, and most common, is the Basic Pro- gramming Navigation which allows the programmer to scroll through each menu and then select the programming parameter to be modified.
Page 122 Database Programming Each category has already been assigned a default value in the system. Each programming item following these instructions will tell you the default value for that program item as well as the available ranges for the item. The default items should allow you the basic system operation as they are, however, some changes may be required by the customer.
Page 123: Programming Mode
Database Programming Programming Mode To enter programming mode: Press the [Feature] #* Default Password is: 000000 MAY 01 MON 10:00 DB PSWD:****** bksp show Press F2 - The middle Soft button which should now be labeled show MAY 01 MON 10:00 DB PSWD:****** bksp show...
Page 124 Database Programming The initial display, which appears to be blank is the Menu Bypass Code (MBC) Entry screen. bksp show This screen allows the programmer to enter a MBC and then Press show and jump directly to the programming parameter. For example to set the System Time and Date enter 415, the display will show 4-15, and then press show.
Page 125: Extension Programming
6.1 Extension Programming This chapter defines each of the Extension programming items, and lists the factory setting and other possible settings that can be selected. Once in the Extension programming cate- gory, select F2 show. Enter the Extension directory number you would like to program. The MBC for Extension will begin with 1-EN-xx, where “SN”...
Page 126: Day Class
Extension Programming Day Class MBC - 1-EN-01 This Class Of Service setting associates the selected extension to specific dialing rule set up in Toll Restriction for the system Service Mode “DAY”. Data Range: 0—7 Factory Setting: 5 Press chg to select to scroll through the classes of service 0~7. Night Class MBC - 1-EN-02 This Class Of Service setting associates the selected extension to specific dialing rules set...
Page 127: Line Assignment
Extension Programming Factory Setting: 5 Note: The manufacturer assumes no liability for inappropriate or possibly illegal use of this fea- ture. It is the users responsibility to use this feature in accordance with local laws and reg- ulations. Press chg to select to scroll through the night classes of service 0~7. Line Assignment MBC - 1-EN-04 CO Line (CO Lines) are assigned to each extension for access when making outbound calls.
Page 128: Ring Assignment
Extension Programming Ring Assignment MBC - 1-EN-06 Ring Assignment establishes CO Line ringing for Day and Night for the entered extension for incoming calls. Ring assignment is assigned by extension and by CO Line for both day and night modes. Data Range: Y-N (By CO Line) Factory Setting: Y Press show to enter the programming area.
Page 129: Outgoing Drop
Extension Programming Warning Time - Incoming - MBC 3-12-2 Data Range: Y— N Factory Setting: N Press chg to select “Y” to allow or “N” to deny the use of the warning tone. Outgoing Drop MBC - 1-EN-09 Outgoing Drop terminates an Outgoing call which has exceeded the Warning Time timer. Warning Time - Outgoing - MBC 3-12-1 Warning Time - Incoming - MBC 3-12-2 Data Range: Y—N...
Page 130: Location
Extension Programming Location MBC - 1-EN-11 This display only parameter shows the physical location of the entered extension. The loca- tion is displayed as C-SS (Cabinet, Slot), for example extension at default extension 10 is located at 1-01 Data Range: C=1—3, S= 1– 8 Factory Setting: N/A Extension Position MBC - 1-EN-12...
Page 131: System Abbr (Speed Bin) Check
Extension Programming Press chg to select “Y” to allow or “N” to deny the use of the Feature key. System Abbr (Speed Bin) Check MBC - 1-EN-14 When set to “YES” any System Abbr (Speed Bin) numbers dialed by the extension will be checked against the Extension’s class of service. If the class of service does not allow the call, the call will be denied.
Page 132: Cfw Auxi Lamp
Extension Programming CFW Auxi Lamp MBC - 1-EN-17 Telephone with an auxiliary lamp can be programmed to light when the extension is “Call Forwarded” to another destination. When set to “N” no, the auxiliary lamp will not illumi- nate when the extension is forwarded, otherwise, it will remain lit. Data Range: Y—N Factory Setting: Y Press chg to select “Y”...
Page 133: Beep 2 Allow
Extension Programming BEEP 2 Allow MBC - 1-EN-20 This feature determines whether the system will allow, the entered extension, the ability to activate External Call FWD. External Call Forward will route calls that are transferred to this extension to an outside telephone number. All calls will be subject to toll restriction. Data Range: Y—N Factory Setting: Y Press chg to select “Y”...
Page 134: Ecf Allow
Extension Programming ECF Allow MBC - 1-EN-23 External Call Forward– allows calls transferred to an extension to be forwarded to a remote telephone number, such as a home or cellular telephone. It is important to note, that only transferred calls will be forwarded and a CO line must be available, or the call will not for- ward.
Page 135: Forced Lcr
Extension Programming Forced LCR MBC - 1-EN-25 Each extension can be forced to use LCR when dialing an outside telephone number. When set to “Y” yes, all telephone numbers dialed will be verified using LCR. When set to “N” no, the numbers are not verified before being presented to the CO facilities. Data Range: Y—N Factory Setting: N Press chg to select “Y”...
Page 136: Notes
Extension Programming Notes:...
Page 137: Day Class
6.2 CO Line This chapter defines each of the parameters of the Central Office Line data category, and lists the factory setting and other possible settings that can be selected During Display Menu pro- gramming scroll through the menu options until you are at program “CO Line”. Note: To ensure that all CO Line features work correctly any CO Line that is not connected to a live telephone copy line should me identified as “EMPTY”.
Page 138: Night Class
CO Line Night Class MBC - 2-LN-02 This Class Of Service associates the selected CO Line to specific dialing rules set up in Toll Restriction for the system Service Mode “Night”. Data Range: 0—7 Factory Setting: 0 Press chg to select. Hunt Group Answer MBC - 2-LN-03 CO Line can be programmed to ring directly into the desired Hunt Group.
Page 139: Line Type
CO Line Line Type MBC - 2-LN-05 To ensure that all CO Line features work correctly any CO Line that is not connected to a live telephone company lines should me identified as “EMPTY”. CO Line Type: Select from the following: CO, PBX, EMPTY, PAGE, HOTLN. CO is a standard CO Line (CO).
Page 140: Line Group (Co Line Groups)
CO Line Line Group (CO Line Groups) MBC - 2-LN-07 The CO Line being programmed may be assigned in one of 8 CO Line Groups. This association of CO Line circuits is used to group lines of similar type and function. Data Range: 1—8 Factory Setting: 1 Press chg to select.
Page 141: Gain (Rx)
CO Line Fax XFR To MBC - 2-LN-10 CO Lines can be programmed to detect the CNG Fax Tone, which is transmitted by Fax machines, and automatically transfer that call to one of the four Single Line Telephone ports 34, 35, 36 and 37. When there is an incoming call, the system will automatically “answer” the call, after 5 seconds, which gives the calling party one full ring back tone from the Central Office.
Page 142: Gain (Tx)
CO Line Gain (TX) MBC - 2-LN-12 The system is DSP processor based and has the ability to adjust audio levels for all CO Line connections. Use Gain (Rx) to adjust the transmit audio level of internal extensions on CO Lines. Data Range: -00 dB —...
Page 143: Ring Abandon
CO Line Answer. Generally, this feature is used to forward CO Lines to the voice mail system for Automated Attendant use. Data Range: 10~37, 82~89 Factory Setting: NULL To Set to Internal Voice Mail: 87 Press chg and enter the extension or hunt group number. Press save. Ring Abandon 2-LN-16 When a call is ringing at an extension or group of extensions it is considered to be in “Ring...
Page 144: Vm Greeting Id
CO Line VM Greeting ID 2-LN-18 Each CO Line can be programmed to answer using the systems’s main greeting (0) or a specific CO Line Greeting (1~9). The position of the CO Line within the system determines the CO Line number value 1 ~ 9; and a corresponding numbered greeting is used to cus- tomize the greeting for one or more of the CO Lines.
Page 145: Call Handling
6.3 Call Handling This chapter defines each of the parameters of the Call Handling programming parameters, and lists the factory setting and other possible settings that can be selected During Display Menu programming scroll through the menu options until you are at program “Call Han- dling”.
Page 146 Call Handling Exclusive Hold Time MBC - 3-03 Calls placed on Exclusive Hold will recall (ring) to the extension that placed them on hold when this timer expires. Selecting “0” disables the operation of this feature. Data Range: 0—8 Factory Setting: 1 Press chg to select.
Page 147: Notes
Call Handling Remind Time MBC - 3-06 When a call is placed on hold, a reminder tone will be heard at the originating extension each time this timer expires Note: Setting this parameter to zero (0) will disable the feature Data Range: 0—90 Seconds Factory Setting: 60 Press chg to select.
Page 148 Call Handling PBX Auto Pause MBC - 3-09 When a PBX Line port is connected to a CO Line port, specific digit(s) (e.g. “9”) are required to access a PBX CO Line. The system will automatically insert a pause between these digits when redial features are invoked. This timer determines how long (duration) the pause will be.
Page 149 Call Handling Tone Time Data Range: 60, 90, 120, 150 milliseconds Factory Setting: 90 milliseconds Int_Dgt Time (Interdigit Timer) Data Range: 60, 90, 120, 150 milliseconds Factory Setting: 90 milliseconds Press show to get to sub fields Press chg to select. Press next to advance or back to return to the previous subfield.
Page 150 Call Handling Data Range: 01—10, 15, 20, 25, 30 Factory Setting: 05 Press show to get to sub fields Press chg to select. Press next to advance or back to return to the previous subfield. Recall Time MBC - 3-13 The recall time is a system wide parameter that determines the amount of time that a call will remain on hold before recalling at the station that placed it on hold.
Page 151 Call Handling Tone Sender MBC - 3-15 The Tone sender analyzes all outgoing CO Line calls to ensure proper operation. Changing this parameter to “No” could result in improper operation; in the unlikely event of glare, the call status will be one-way only. Data Range: Y—N Factory Setting: Y Press chg to select.
Page 152: Mbc
Call Handling Operator Code MBC - 3-17 The Operator code is definable between 0 and 9 and represents the 1 digit telephone num- ber for the Operator. By default the operator code is “0”. Data Range: 0, 9 Factory Setting: 0 Press chg to select.
Page 153: Data Range
Call Handling Factory Setting: N Press show to get to sub fields Press chg to select. Press next to advance or back to return to the previous subfield. Hunt Method MBC - 3-20 There are three different hunt methods: SEQL, RAN, SEQF, which are used to determine how a CO Line is accessed when using features such as redial, and ABBR (Speed dial) call.
Page 154 Call Handling VM MON TIME MBC - 3-22 Voice Mail Monitor Time is used to adjust how long the user has to invoke the monitor function when a caller is leaving a message in that user’s voice mailbox. Data Range: 0—60 Seconds Factory Setting: 20 Press chg to select.
Page 155 Call Handling Wait CID_T (CID Feature) MBC - 3-25 This parameter delays the extension from ringing until this timer expires. Once expired, the first Audible ring and the incoming Caller ID is presented to the extension simultaneously Note: This feature should not be changed unless directed to do so by a trained technical support representative.
Page 156: Factory Setting: 1
Call Handling Long Distance Prefix (CID Feature) MBC - 3-28 This parameter is a Caller ID feature that is programmed with the code required at the installed location to make long distance calls (In the United States the entry will be 1). When CID calls from a location that are long distance are dialed back, the prefix pro- grammed here is pre-inserted before the collected digits are dialed.
Page 157: Factory Setting: 05
Call Handling SYS External Call Forward MBC - 3-30 External Call Forward has three subfields Active Line: Selects the that will be used for External Call Forward • Service: This system-wide programming parameter determines the Ser- • vice Mode for which the External Calling feature will operate. Talk Time: This system-wide programming parameter determines how •...
Page 158 Call Handling Talk Abandon Timer MBC - 3-31 For CO Line provider compliance; The talk abandon (CO Line Disconnect) timer gives the system the ability to match the CO Line providers’ disconnect timer. The system requires a voltage reading of “Zero” 0 Vdc for the duration of this timer. Therefore, if a CO Line pro- vider takes 200 milliseconds to go from off hook voltage, about 9 Vdc, to 0 Vdc then this timer must be set 200 milliseconds shorter than the CO Line providers timer.
Page 159 6.4 Resource This chapter defines each of the parameters of the system Resource data category, and lists the factory setting and other possible settings that can be selected. During Display Menu programming scroll through the menu options until you are at program “Resource”. To enter the Resource Programming area press the “show”...
Page 160: Factory Setting: 0
Resource Data Range: 0—5 Factory Setting: 0 Press chg to select. Attendant MBC - 4-03 The Attendant database parameter defines which extension will be assigned as the sys- tem’s attendant. This designation allows this extension to be called by dialing 0 (zero) when dialing on the intercom.
Page 161: Factory Setting
Resource Alternate MBC - 4-04 The Alternate Attendant will receive CO Line Ringing Calls in an over-flow fashion from the Attendant Extension. Calls that ring longer than the ring Alternate Position Timer (3-14), will begin ringing at the Alternate Attendant Position as well as the Attendant Position. Data Range: 10—37 Factory Setting: “Null”...
Page 162: Attendant
Resource Data Range: 00:00 to 23:59 Factory Setting (1—8): Null Press show Use next and back to select the alarm (1~8) to change. Press chg Enter the time for this Alarm/Reminder in 24-hour format. Press save Notes: Erase Alarm/Reminder times by pressing “save” immediately after “chg”. Time Switching MBC - 4-07 Time switching is used when the Service Setting is set to “Time”.
Page 163 Resource Press save DB Password MBC - 4-08 The system has a programmable 6-digit Programming Database password that can be changed from the default of six-zeros (000000), to another number between 000000 and 999999. Data Range: 000000~999999 Factory Setting: 000000 Press chg Input New Password Press save User Password...
Page 164 Resource User Name MBC - 4-10 Using the Key Pad Entry Procedure, each extension can have the user’s name programmed to appear in the display. Each name can be up to 6 digits in length. Characters from the chosen Letter type (MBC 4-02) can be inserted for specialized characters as required. Data Range: Alpha-numeric entries up to six characters in length Factory Setting: Empty Key Pad Entry Procedure...
Page 165 Resource Notes: Press the dial pad button for the letter until that letter appears. • Any letter can be switched from upper case to lower case by pressing • AFTER the letter desired is displayed. Any numeral can be input by pressing * BEFORE the dial pad button is •...
Page 166 Resource Data Range: Alpha-numeric entries up to sixteen characters in length Outgoing Messages: 1. Have a Good Day • 2. Call Operator • 3. Call Home • 4. Call Back • 5. Friend Visiting • 6. Urgent • NOTE: A seventh message is available during setup at the extension, It cannot be programmed through system programming.
Page 167 Resource Use the Dial Pad keys to input the message that will be displayed when the user selects this option. Press save Use the Back and Next to navigate through the various programmable messages and repeat programming instructions for each desired change. System ABBR No MBC - 4-12 The system has 80 (20~99) Abbreviated Dialing Numbers (system speed dial bins) that are...
Page 168 Resource Sixteen characters maximum can be programmed into any one Abbreviated bin. When numbers to be dialed exceed 16 digits, one bin can be linked to another. For example we will use bins 20 and 21 linked together to dial the complete telephone number: “...
Page 169 Resource Select: Resource—Line Copy Press show Input the CO Line number in two-digits (01~09) that is currently programmed as desired for others that will be copied with the data. Press save Input the CO Line number in two-digits (01~09) to which this data will be copied. Press save Repeat as necessary for all CO Lines to be copied.
Page 170 Resource Warning Tone • Outgoing Drop • Incoming Drop • Function Key Allow • Sys Abbr Check • ICM Mode • Record Allow • Forced LCR • tem- Program one Extension for all data parameters as desired. This Extension will be the plate for all data that will be copied to other Extensions.
Page 171 Resource System Time MBC - 4-15 System Time is displayed on all digital display telephones. The Date and Time programmed here are also the settings applied to the voice mail system when it is installed. Data Range: 00:00 ~ 23:59 Factory Setting: 00:00 Press show Use the back and next buttons to navigate to the setting to be changed.
Page 172 Resource SMDR X_RATE MBC - 4-17 SMDR sets the data transmission rate of the RS232 serial port when used to collect exten- sion calling data. (Station Message Detailed Recording.) Data Range: 9600, 19200, 38400 Factory Setting: 9600 Press chg until the desired data rate is shown. Hour Mode MBC - 4-18 Digital Display Telephones can display the system time in either 12 or 24 hour format.
Page 173 Resource Dial Tone Wait MBC - 4-20 This Parameter is used with older central office equipment. It will delay the DTMF digits from being dialed directly to the central office when dialed. The digits are not sent to the central office until this timer expires. A Setting of “0” disables this feature. Data Range: 0~8 seconds Factory Setting: 0 Press chg to select.
Page 174 Resource Feature Key Copy MBC - 4-23 Use “Feature Key Copy” to copy the Programmed Flexible Feature Buttons from one Exten- sion to another Extension. Begin by creating a “Template” Extension, one that has the attributes to be shared, and then do a “Copy From” and a “Copy To” for each Extension that should have these attributes.
Page 175 Resource CID Repeater Modulation MBC - 4-25 This parameter affects the coding method for which Caller ID data is detected on CO Lines. The system is capable of detecting CID on CO Lines for incoming (ringing) call. The system can detect either FSK or DTMF signaling for CID but cannot be set for both simultaneously. Choose the method required for your application and set that value here.
Page 176: Alternate
Resource Service Mode MBC - 4-27 CO Line ring assignment, Class of Service and Extension Class of Service are activated by Service Mode setting the system into one of two modes of service ( ) - Day and Night. A third setting in this programming parameter which allows the programmer to set the sys- Time Switching mode Time Switch- tem for “...
Page 177 Resource They cannot be used as both at the same time. When set as SLT extensions, they will oper- ate as a standard analog line telephone for use with fax machines and modems, etc. When set to Door Phone, they will integrate with the systems’ proprietary Door Phone. The pro- gramming parameters for the two Option Port Functions are: •...
Page 178 Resource Door Relay #1~4: Y/N - #1 “Y” for port 1, #2 “Y” for port 2 Press show Input the port # to adjust (1 or 2), then press show Use back and next to select the option to be programmed. Press chg to select Notes: 1.
Page 179 Resource Security Alarm Action MBC - 4-30 For each of the four sensor contacts on the Option Board, a trigger of any of the sensors will cause action to be taken based on the programming in this category. Action here will occur only when the alert condition has not been reset (actual alarm condition exists). Alert Mode can be set to one of three actions: Ring all extensions.
Page 180 Resource OC. Phone No. Empty, 16 digits MSG Launch: 01, 02, 03 ~ 60 OC. Duration: 0.5, 1, 2, 3 ~ 9 OC. Tries: 01 ~ 05 ~ 20 Relay Control— Relay # 1 ~ 4: Y/N Press show Input the sensor # to adjust (1, 2, 3 or 4), then press show Use back and next to select the option to be programmed.
Page 181 Resource Incoming Filter MBC - 4-32 The system provides a means to block ringing, of up to 50 different numbers, based on the CID data received. When a number is entered into the Incoming Filter table it is associated to one or all Service Modes (Day, Night or Both) so that ringing for this call is cancelled only during the modes of operation desired.
Page 182 Resource Mode: Never/Day/Night Filter Phone No—Filter Index 01-50: Empty Press show Use the back and next button to select “Incoming Filter—No Ring” or “Incoming Filter Ring” Press chg to select the Service Mode (Day/Night) when this table will be active. Press next (to Filter Number) Input the table Index to program (01 ~ 50) and then show Press chg to input telephone number in this table position.
Page 183 6.5 Restriction Call Restriction This chapter defines each of the parameters of the Restriction data category, and lists the factory setting and other possible settings that can be selected During Display Menu programming scroll through the menu options until you are at pro- gram “Restriction”.
Page 184 Restriction Data Range: Digit Interval 001 ~ 100, “From”, “To”: any digits up to ten in length Digit Interval 001 ~ 100, Extension COS: Day Y/N, Night Y/N Digit Interval 001 ~ 100, Line COS: Day Y/N, Night Y/N Factory Setting: Digit Interval 001: From “0”, To “#” (No restrictions) Digit Interval 001: Extension COS: Day = Y, Night = Y Digit Interval 001: Line COS: Day = Y, Night = Y Digit Interval 002~100: From “Empty”, To “Empty”...
Page 185: Restriction
Restriction Password Dial Table (Traveling COS) The system allows users to roam from one extension to another while retaining their dial- ing privileges. This is accomplished with the Password Dial Table. When a user attempts to place a Line call at an extension where that call is restricted, he may use the Password Dial Feature to override the prevailing extension COS and make the call.
Page 186 Restriction Press until the desired Password Length is shown. Press next to Password, then press show Input the table number (001~150) of the password to program then press show Press and input the password desired. Press , the password entered is shown, now press save next Press...
Page 187 Restriction Least Cost Routing When users can’t easily make call cost decisions on their own, Least Cost Routing can be implemented to assure that calls being placed are utilizing the most cost-efficient method. LCR works by analyzing the number dialed by a user before any digits are “sent” (dialed) on the line.
Page 188 Restriction LCR Digit Comparison Table TABLE 6.5.4 Dialed Number From 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 Line Group 0 0 1 9 9 9 N U L L N U L L NULL...
Page 189 Restriction Data Range: Digit Comparison 001 ~ 100, “From”, “To”: any digits up to ten in length Digit Comparison 001 ~ 100, Line Group: Null (None), 1~6 Digit Comparison 001 ~ 100, Digit Modification Table assignment: 01~24 Digit Modification Table 01~24, Delete Digits: Null, 01~32 Digit Modification Table 01~24, Prefix Digits: Empty, any digits up to 20 Digit Modification Table 01~24, Insert Digits: Empty, any digits up to ten Digit Modification Table 01~24, Insert Position: Null, 01~32...
Page 190 Restriction Press next to DMT (Digit Modification Table), the current DMT assigned to this Interval is shown. A DMT MUST BE ASSIGNED regardless if changes to dialed digits are necessary or not. The default DMT is table 01. This table is reserved as the de facto—no changes required DMT assignment.
Page 191 6.6 Control Control This chapter defines each of the parameters of the Control data category, and lists the fac- tory setting and other possible settings that can be selected During Display Menu program- ming scroll through the menu options until you are at program “Control”. To enter the Control Programming area press the “...
Page 192 Control Extension Hunt Group MBC - 6-02 The system is equipped with 8 hunt groups, each can have 24 members. There are three (3) types of hunt groups: Hunt—Stations ring in the order that they are programmed. If a member in • the group is busy, the next available member will ring, if all members are busy, the caller will hear ringing while they waits in queue for a hunt group extension to become available.
Page 193: Control
Control Factory Setting HG 1~5: Group Type: Hunt HG 6:Group Type: VM HG 7~8: Group Type: All HG 1~5: NULL HG 6: Members 1~8: 56~63, Members 9~24: NULL HG 7~8: Members 1~24: 10~33 Press show Input the desired Hunt Group number to program (1~8) then press show Group Type is displayed, press chg until the desired value is shown.
Page 194 Control Voice Mail MBC - 6-03 One of the Hunt Groups can be set for use with the integrated voice mail system. The Voice Mail is fully integrated and usually requires no programming since it will automatically configure itself when installed. One of the Hunt Groups must be used to facilitate the inte- grated voice mail.
Page 195 Control Control Contact (Dry Contact) MBC - 6-04 The system has one contact (referred to as a “Dry Contact”) that can be used to trigger ancillary devices for various applications. (E.g. Loud Bell Control—the ringing of an auxil- iary bell for system ringing conditions.) The contact can be programmed to operate in association with the following system functions: Loud Bell Control •...
Page 196: Voice Mail
Control Location to Directory MBC - 6-5 All of the resources of the system are identified for access using a directory numbering sys- tem. This numbering system has been overlaid upon the various resources according to the location of that resource in the system architecture. Use this database parameter to swap the identify of a resource allocation based on location for any of the system extensions.
Page 197 Control Default location to Directory Number for the 2nd 3x8 module and the Analog TABLE 6.6.8 Expansion Loca- Location Circuit Port Directory Desig- Loca- Loca- Circuit Port T Directory tion Type nation tion tion Designation Digital Analog Analog/Door- phone Module Digital Analog/Door- phone...
Page 198 Control Input the location to display/change and then press Show Press chg Input the desired number then press Save Notes: When a resource directory number has been changed, the original directory number is automatically assigned to the resource location from where the selected directory number was taken.
Page 199: System Cold Start
Control System Warm Start MBC - 6-07 As a diagnostic tool and service aid, the system has the ability to perform a system restart. This function should only be used by an experienced technician that understands the nuances of start-up sequences. The “Warm Start” will reset the system without changing any of the customer-specific database information.
Page 200 Control Notes:...
Page 201: A Appendix A
A Appendix A Extension 55 Extension 55 is a directory location (extension) that emulates a system “modem” using FSK protocol. This allows a local telephone, to call into a remote system and become the pro- gramming extension on the remote system. From a digital extension on a local server, dial the remote system to be programmed.
Page 202 Appendix A The telephone’s display will update as the systems begin to connect: WAITING... The telephone’s display will update to reveal the KSU and Software versions: WELCOME TO RMP KSU:KO6TZ0.F0(X) Once Connected, the telephone must enter the remote system’s password: DB PSWD: bksp show...
Page 203 Appendix A Once the password is accepted the Menu Bypass Code Entry Screen is displayed: bksp show Programming as normal. When the programming is complete, press the (hold) button until the upper level menu is displayed. 1. Extension, 2. CO Line, 3. Call Handling, 4. Resource, 5. Restriction, or 6. Con- trol, and then simply hang up to terminate the remote programming session.
Page 204 Appendix A If an incorrect password is entered: DB ACCESS REJECT Database Setup failure is displayed when someone else is already in database or Attendant Administration programming. DB SETUP FAILURE If someone else is already using the modem, Modem busy will be displayed. MODEM IS BUSY...
Page 205: Voice Processing System
7 Voice Processing System The optional 8-Port 6 hour voice processing system uses solid state flash technology to ensure the best quality of message recording and playback. The optional Voice Processing System is programmed, using DTMF tones, through a digital telephone which is connected to the system.
Page 206 Voice Processing System Automated Attendant Front End Auto Attendant Front End Auto Attendant is when calls are directed to the voice processing before ringing any extensions in the system. Once a call is answered, the voice processing’s Auto Atten- dant module plays the appropriate greeting and allows the caller to dial their desired desti- nation using the touch tone key pad on their telephone.
Page 207: Voice Processing System
Voice Processing System Overflow Auto Attendant An Overflow Auto Attendant, sometimes called Delayed Auto Attendant Answer, rings the extensions before the call overflows to the voice processing’s Auto Attendant. The following programming steps are used when programming an Overflow Auto Atten- dant: In the telephone system: Enter Feature #*...
Page 208 Voice Processing System voice processing Call Flow...
Page 209 Voice Processing System The voice processing system can be programmed to play 4 different greetings depending on the time of the day or if it is a holiday. A holiday greeting will be active from midnight, the day of the holiday, until 11:59 the day of the holiday, or the next time it is scheduled to change modes.
Page 210 Voice Processing System Main Menu Programming Flow...
Page 211 Voice Processing System General Settings General Settings are “basic” parameters which are used to guide the voice processing sys- tem through daily tasks. The General Settings Menu and Submenus...
Page 212 Voice Processing System = Admin Password At default the Admin Password is set to 123456, and can be changed to any number between 000000 and 999999, the password must be 6 Digits in length. = Record Greetings The voicemail can be programmed to play a different message for each CO Line. 1 Main System Greetings - Once selected, enter the CO Line greeting •...
Page 213 Voice Processing System CO Line Greeting Table TABLE 7.1 Programming Code CO Line Number Greeting Number New Greeting Number 2-01-18 2-02-18 2-03-18 2-04-18 2-05-18 2-06-18 2-07-18 2-08-18 2-09-18 There are a total of 6 greetings for each CO Line number 0~9. Four of them - Regular Hours, After Hours, Break (Lunch) and Holiday are system greetings, which are played to callers when the voice processing answers.
Page 214 Voice Processing System dials 711 from the Call Routing Menu. This greeting will be specific to each Depart- installation so no generic greeting is played. (Related Programming ment Programming 7 Extension Menu Greeting - The extension directory greeting is used to •...
Page 215 Voice Processing System = Holiday Schedule Up to 100 holidays can be predefined in the voice processing system. Once a holiday is defined, it will play a special Holiday Greeting, if it is recorded in the “Record Greetings” section. If no holiday greeting is recorded the generic after hours greeting will be played. The year, in 4 digit format, must be entered before each holiday.
Page 216 Voice Processing System = Operator Operations The Operator Operations parameters are referenced whenever a caller dials 0 while in the voice processing system. There are three programmable parameters that can be custom- ized for each installation. 1 Operator extension regular hours - This parameter establishes the •...
Page 217: Administrative Programming
Voice Processing System = Extension Programming At default, the voice processing system comes with 30 individual extensions and 9 depart- ment extensions. Additional extensions may be added for users that may not have a phys- ical telephone, but would like to have voice mail messaged left at the office for them. They will have a “Virtual Extension”.
Page 218 Voice Processing System A department mailbox can be used as a mailbox for an individual that does not have an extension on the telephone system or as a mailbox for a group of extensions. When a department mailbox is dialed, the telephone system transfers the caller to the associated extension or hunt group.
Page 219 Voice Processing System At default, there are no members (extensions) programmed into hunt groups 82~86. Therefore, if department mailboxes are going to be used, members must be entered into the group. The following procedure is used to add members into a hunt group. In the telephone system: Enter Feature #* Enter the System Password;...
Page 220: General Settings
Voice Processing System Dial 2 to record the department mailbox greeting Record the Department mailbox directory 711: Once the department mailboxes are established it is important to record the department mailbox directory. Dial 7* During the Main Auto attendant Greeting, enter 7 ** Enter 1 for the company ID (always use 1) Enter 1 to confirm company ID Enter 123456 for the Admin Password (Default Password)
Page 221 Voice Processing System waits for a DTMF tone. If no tone is heard the voice mail will play a special Invalid Input “ “ prompt and then it will begin the cycle all over again. There- fore, it is possible for the subscriber to answer the call while the voice mail is Invalid Input in the middle of playing the message or when it is playing the prompt.
Page 222 Voice Processing System Advanced Settings Advanced Settings are reserved for system wide settings parameters and advanced fea- tures.
Page 223 Voice Processing System = Language Only English is supported at this time = Out Calling This system wide parameter, which can only be enabled through the Telephone User Inter- face (TUI), will enable or disable the out calling feature for all mailboxes in the system. If this parameter is disabled, no mailboxes will be able to do any external notification to pag- ers (beepers) or cellular or home telephone numbers.
Page 224 Voice Processing System = Call Record Reminder Tone When enabled, a tone will be played to both parties while the call is being recorded. = Storage Length This system wide setting determines how long a voice mail message can be stored before it is deleted. At default, a message can be stored for up to 30 days, and then it will be deleted.
Page 225 Voice Processing System Programming Using TCP/IP Programming the Voice Processing System can be done using TCP/IP through a Local Area Network (LAN) connection or it can be done by connecting a PC directly to the voice mail using a cross-over cable. The Voice Processing System, at default is given a Class “C” IP address of 192.168.0.220, with a Subnet Mask of 255.255.255.0, which can be customized at each installation.
Page 226 Voice Processing System Your PC: To access the Voice Mail using a cross over cable, you must create a fixed IP address on your PC that is simuliar, but not the same, as the IP address assigned to the voice mail system. For example, the voice mail address is set to 192.168.0.220, so set your PC to 192.168.0.221.
Page 227 Voice Processing System 4. Select “Use the following IP Address” and enter (for example) 192.168.0.221 5. The Subnet Mask should automatically fill in with 255.255.255.0...
Page 228 Voice Processing System 6. Click “OK” until all network connection windows are closed. 7. Open Internet Explorer and enter the voice mail’s IP Address. The default is 192.160.0.220. Using a Router Pin Out OPEN OPEN OPEN OPEN OPEN OPEN OPEN OPEN W=White, G=Green, O=Orange Both the PC and the voice mail is connected to the Local Area Network (LAN) using a stan-...
Page 229 Voice Processing System The following steps can be used to gather the needed IP Addresses if they are not known. When connecting Internet Explorer to the voice mail system you will need to create a “Static” IP address and enter that information into the voice mail system. Use the follow- ing steps to find a suitable IP Address.
Page 230 Voice Processing System In the example the address scheme is 192.168.4.xxx, This is known as a “Dot 4” network. The default gateway, which is the LAN’s doorway to the internet is 192.168.4.1. The sug- gested static IP address for the voice mail system is 192.168.x.99. This is because most DHCP servers assign non-static IP addresses starting at 192.168.x.1 or 192.168.x.100 so 192.168.x.99 should not become a conflict.
Page 231 Voice Processing System Step 3: Using a standard Web browser such as Microsoft’s Internet Explorer, enter the default or new IP Address. There is no need to put “www” just enter the number. 192.168.x.99 TCP/IP Login Once connected to the voice processing system the Login Screen will be displayed: User Name: admin Password: 0000 (four zeros)
Page 232 Voice Processing System Main Programming Menu There are nine menu options on the main menu which can be used to program the voice processing system.
Page 233 Voice Processing System System Use the System Settings to change TCP/IP addresses and define a CO Line access code. General General Settings will affect all of the global settings in the voice processing system. This includes parameters such as the office schedule for Office Hours, Break Time, and Satur- day Hours, the System Password, Language (only english is supported at this time), Day and night Operator extension.
Page 234 Voice Processing System General Company Settings...
Page 235 Voice Processing System Extension The Phone extension parameters are set for individual extensions. The Extension that is to be programmed is located in the “EXT No. Drop down Table”. If the extension does not exist, just press “Add New” and create the new extension.
Page 236 Voice Processing System The DSP parameters should not be changed without the direction of a factory technical support Representative. Change Admin Password At default the admin password is 123456 and can be changed to any 6 digit number from 000000 to 999999.
Page 237: Extension
Voice Processing System Department At default there are 5 predefined Departments. These departments are used with the Auto Attendant to transfer callers to a group (Department) of extensions. The dial codes 82 ~ 86 represent hunt groups, which can be programmed in the telephone system. (See Hunt Group Programming 6-02)
Page 238: Version
Voice Processing System Holiday The system has one “Holiday Greeting” which can be played for any programmed holiday date. The message will begin playing at midnight, the evening of the programmed date, and continue until midnight the day of the holiday. Once the date are programmed, the holiday message will automatically play during the programmed dates.
Page 239 Voice Processing System Email Delivery Setup The voice mail system must be connected to the Local Area Network (LAN) and accessible using a standard Internet Browser such as Internet Explorer. The default SMTP Server will work for many installations, as long as the Internet Service Provid- ers (ISP) does not require their users to authenticate, login, before allowing them to send or receive an E-mail message.
Page 240 Voice Processing System SMTP Address Step 2: It is possible to find the actual IP Address using the server information found in the “Out- going mail server (SMTP):” Occasionally, the voice mail will not take the SMTP server’s name that name must be converted to an actual IP Address. To convert a name such as netmail.verizon.net into an IP Address, use the following: Go to Start -->...
Page 241 Voice Processing System In the “DOS” window type In the “DOS” window type: Ping, and then the IPS’s SMTP Address such as “netmail.veri- zon.net. Below, you will see “ping netmail.verizon.net [206.46.232.9] with 32 bytes of data:”. This line confirms that the netmail.verizon.net is a valid location and it gives us the IP Address 206.46.232.9, which is the IP Address of netmail.verizon.net.
Page 242 Voice Processing System Step 3: Using a web browser, Internet Explorer access the voice mail by entering the voice mail’s IP Address 192.168.x.99. Select the “Company Settings” button, which is found on the left hand side of the window. Scroll down and select “User Defined Mail Server” in the Email box. and click on the radio button, this will allow information to be entered into the boxes.
Page 243 Voice Processing System Voice Processing Programming Flow...
Page 244 Voice Processing System User’s Flow Chart...
Page 245: Select 1 To Record The English Greeting
Index Idle 548 Numerics Intercom and CO Line 548 1 = Select 1 to record the English Greeting 7202 Intercom Only 548 1 Main System Greetings 7202 No Answer 548 2 The Emergency Greeting 7202 Call Log 530, 551 Call Park 531, 549 Call Pickup Directed 531 Access Admin 7205 Call Pickup Group 531, 550...
Page 246 Day/Night Mode 532 Extension Reminder 532, 562 DB Password 4153 Extension Reminder Delete 532 Default Flexible Button 555 Extension Swapping 563 Default Flexible Buttons 532 Extension User Name 564 Default Setting 532 External Call Forward Default Settings 555, 1120 System 3147 Delayed Auto Attendant Answer 7197 External Music Source 564 Department Inquire 7205...
Page 247: Intrusion
Index Hot Key Pad 574, 586 Status 4155 Hour Mode Format 575 Messaging Hunt Group Answer 2126 Premises 581 Hunt Groups 575 Modem A191 Hunt Method 3143 Modem Extension 582 Modem Number 4151 Module Installation 419 Monitor 583 ICM Mode 1119 Monitor - Extension 533 Incoming Drop 1117 Monitor Class of Service 1114...
Page 248: Pbx Flash
Page Answer (Meet Me) 533 Security Control 533 Part Numbers 25 Security Control Sensor 597 Password Dial Table 5175 Security Sensors 25 Pause 533, 589 Sensor Function 539 Pause Insertion 589 Service Mode 4166 Pause Time 3137 Service Mode Switching 536 PBX Auto Pause 3138 Set Language 7205 PBX Code 3137...
Page 249: Holiday Schedule
Index Touch Tone On/Off 5102 LAN Port 7214 Touch Tone on/off 533 Language 7223 Transfer 5102 Mailbox Settings 7210 Screened 5102 Enable/Disable 7210 Unscreened 5102 Mailbox Do Not Disturb 7211 Transfer Beep 533, 5103 Message Wait Lamp 7211 Out Calling Allow/Deny 7210 Reset Password 7210...
Page 250 NOTES:...
Page 251 MENU / DATA FIELD MBC Code RANGE Default 1.EXTENSION SHOW EXT 1-SN-(10~37) DAY CLASS 1-SN-01 NIGHT CLASS 1-SN-02 MONITOR COS 1-SN-03 LINE ASSIGNMENT 1-SN-04- LINE 1~9 1-SN-04-(01~09) RECEIVE ASSIGNM 1-SN-05- LINE 1~9 1-SN-05-(01~09) RING ASSIGNMENT 1-SN-06- DAY ALLOWED 1-SN-06-1 LINE 1~9 1-SN-06-1-(01~09) NIGHT ALLOWED 1-SN-06-2...
Page 252: Co Flash
MENU / DATA FIELD MBC Code RANGE Default 3.CALL HANDLING INTRUSION 3-01 INTRUS. TONE 3-02 EX_HOLD TIME 3-03 1~8 MINUTES 0.1, 0.2, 0.3, 0.4, 0.5, 0.6, 0.7, 0.8, 0.9, PBX FLASH 3-04 1.0, 1.1, 1.2, 1.3, 1.4, 1.5, 2.0,2.5, 3.0 0.1, 0.2, 0.3, 0.4, 0.5, 0.6, 0.7, 0.8, 0.9, CO FLASH 3-05...
Page 253: Lcr Time
MENU / DATA FIELD MBC Code RANGE Default 3.CALL HANDLING (cont,) LOCAL AREA CODE 3-29 AREA CODE 1 3-29-01 00000~99999 NULL AREA PREFIX 1 3-29-02 00000~99999 NULL AREA CODE 2 3-29-03 00000~99999 NULL AREA PREFIX 2 3-29-04 00000~99999 NULL AREA CODE 3 3-19-05 00000~99999 NULL...
Page 254: Line Copy
MENU / DATA FIELD MBC Code RANGE Default 4.RESOURCE (cont.) PREPROG MESSAGE 4-11 OUTGOING MESSAGE 4-11-1-1 NULL, Aa~Zz, 0~9 HAVE A GOOD DAY 4-11-1-2 NULL, Aa~Zz, 0~9 CALL OPERATOR 4-11-1-3 NULL, Aa~Zz, 0~9 CALL HOME 4-11-1-4 NULL, Aa~Zz, 0~9 CALL BACK 4-11-1-5 NULL, Aa~Zz, 0~9 FRIEND VISITING...
Page 255: Option Sensor Function
MENU / DATA FIELD MBC Code RANGE Default 4.RESOURCE (cont.) OPTION SENSOR FUNCTION 4-29- OPTION SENSOR NUMBER (1~4) 4-29-(1~4) DOOR LOCK1 ~ DOOR LOCK4, UTILITY (x=Door or Security 1~4) 4-29-x-1 DOOR LOCK1 SECURITY1 ~ SECURITY4 SECURITY PASSWORD 4-29-x-2 0000~9999 0000 SECURITY ALERT DETAILS 4-29-x-3-(1~3) (ONLY FOR "SECURITY"...
Page 256 MENU / DATA FIELD MBC Code RANGE Default 5.RESTRITION LINE CALL DISCRIMINATION DIGIT INTERVAL 5-1-(001~100)- FROM DGT 5-1-001-1 0~9, *, # TO DGT 5-1-001-2 0~9, *, # EXTENSION COS 5-1-001-3 DAY ALLOWED 5-1-001-3-1 0~7 = Y/N 0=Y, 1~7=N NIGHT ALLOWED 5-1-001-3-2 0~7 = Y/N 0=Y, 1~7=N...
Page 257 MENU / DATA FIELD MBC Code RANGE Default 5.RESTRITION (cont.) FROM DGT 5-1-007-1 0~9, *, # TO DGT 5-1-007-2 0~9, *, # EXTENSION COS 5-1-007-3 DAY ALLOWED 5-1-007-3-1 0~7 = Y/N 0~3=N, 4=Y, 5~7=N NIGHT ALLOWED 5-1-007-3-2 0~7 = Y/N 0~3=N, 4=Y, 5~7=N LINE COS 5-1-007-4...
Page 258 MENU / DATA FIELD MBC Code RANGE Default 6.CONTROL DATA AUTO ANS EXT HUNT GROUP 6-2-1- HUNT GROUP NUMBER 6-2-1~8- GROUP TYPE 6-2-1-1 HUNT, ALL, VM HUNT GROUP MEMBER 6-2-1-2-(01~24) NULL, 10~37, 56~67 NULL GROUP TYPE 6-2-2-1 HUNT, ALL, VM HUNT GROUP MEMBER 6-2-2-2-(01~24)

Xblue Networks 45P Installation & Maintenance Manual

Table of Contents

System Configuration

System Specifications

Installation

Voice Processing System

Telephone Operation

Database Programming

Call Handling

Exclusive Hold Time

VM Mon Time

Resource

Restriction

Control

A Appendix A

Quick Links

Chapters

Related Manuals for Xblue Networks 45P

Summary of Contents for Xblue Networks 45P