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StarTAC130 CELLULAR TELEPHONE
1. SCOPE OF MANUAL
This manual is intended for use by experienced technicians
familiar with similar types of equipment. It contains all
service information required for the equipment described and
is current as of the printing date. Major changes which occur
after the printing date are incorporated by Cellular Manual
Revisions (CMR). These CMR' s are added to the manuals
as the engineering change is incorporated into the equipment.
MOTOROLA SERVICE POLICY (StarTAC130)
Warranty:
Product will be sold with the standard 12 months warranty terms and conditions. Accidental damage, misuse, retailers
extended warranties will not be supported under warranty. Non warranty repairs will be available at agreed fixed repair
prices. Proof of purchase will be required to validate warranty claims.
Core Product:
A low cost service strategy (To be agreed with the European Customer Service Managers now called the "Lo tier Loaner
program") will be available. The customers original telephones will be repaired but not refurbished as standard.
Alternatively the product may be supported under the current Express Exchange program as operated by local Service
Organisations.
Appointed Motorola Service Hubs will perform warranty and non warranty field service for level 2 (assemblies) and level
3 (limited pcb component). The Motorola HTC centres will perform level 4 (full component) repairs.
Customer support (End User):
Customer support (End User) will be available through dedicated Call Centres and In Country Help Desks.
Product Service training should be arranged through the local Motorola National Support Centre.
Only centres authorized by Motorola to carry out repairs will be able to purchase spare parts. Orders for spare parts from
HUB' s, Motorola National Support Centres and Hi-Tech Centres, should be placed with the appropriate Motorola Parts
Distribution Centre.
All centres authorized to carry out module level repairs, must return faulty boards to the appropriate HUB or Motorola
Hi-Tech Centre for repair to component level.
v
FOREWORD
REPLACEMENT PARTS ORDERING
ORDERING INFORMATION
BOARD REPAIRS
2. MODEL AND KIT IDENTIFICATION
Motorola equipments are specifically identified by an overall
model number on the nameplate. In most cases, assemblies
and kits which make up the equipment also have kit model
numbers stamped on them. When a production or
engineering change is incorporated, the applicable schematic
diagrams are updated.
Service Manual
2/3/99
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