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Action
3
Check the crease. Is the crease within 30 mm of the four edges of the
envelope?
4a
Does the envelope have a flap on the long edge?
4b
Ensure that the envelope is properly loaded in the standard 150 sheet
tray. For details, see "When Loading Envelope #10, DL, or Monarch" on
page 171.
Is the problem recovered?
5a
Ensure that the envelope is properly loaded in the standard 150 sheet
tray. For details, see "When Loading C5" on page 172.
Is the problem recovered?
5b
Use a different size envelope.
Is the problem recovered?
The Top Margins Are Incorrect
Action
1
Ensure that the margins are set correctly on the application being used.
Is the problem recovered?
298
Troubleshooting
Yes
No
This type of crease is
If the envelope is 220
considered normal.
mm or longer (C5 or
Your printer is not at
Envelope #10), go to
fault.
action 4a.
If the envelope is
shorter than 220 mm
(Monarch or DL), go to
action 4b.
The envelope is
The envelope is C5.
Envelope #10.
Go to action 5a.
Go to action 5b.
The task is complete.
Go to action 5b.
The task is complete.
Contact Dell.
The task is complete.
Contact Dell.
Yes
No
The task is complete.
Contact Dell.
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Troubleshooting
