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Cannot pause
Windows Media Player
while on an incoming/
outgoing call
Music from Windows
Media Player does not
stop when you take a
call
headset to the
appropriate level.
• Make sure that
the Jabra PC
Suite is installed
on the computer.
Download the
latest release of
Jabra PC Suite
and follow the
installation guide
at the following
link
http://www.jabra.
com/support/
jabra-pc-suite/
jabra-pc-suite-
guide.
• Open the
application called
"Jabra Device
Service" and select
the "Preferences"
tab.
• Make sure that
"Pause Windows
Media Player
when a call
is initiated" is
selected.
Troubleshooting
│
23
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