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Troubleshooting chart
Many potential problems can be resolved by the owner
without calling a service technician.
If something is wrong with this product, check the fol-
lowing before calling your authorised SHARP dealer or
service center.
■ General
Symptom
No sound is heard.
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●
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Noise is heard
●
during playback.
Sound is distorted.
●
When a button
●
is pressed, the
sound bar does
not respond.
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The power is not
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turned on.
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No sound is heard
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at subwoofer.
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■ NFC / Bluetooth
Symptom
NFC-enabled de-
●
vice cannot con-
nect to Bluetooth
via NFC tag.
No sound is heard.
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Bluetooth sound
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is interrupted or
distorted.
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Possible cause
Is the input signal (selection)
set properly?
Is the volume level set to
minimum?
Is muting activated?
Are the connections made
correctly?
Move the sound bar away
from any computers or mobile
phones.
TV output sound is distorted.
Reduce the TV volume or
sound bar volume.
Set this sound bar to the
standby mode and then turn it
back on.
If the sound bar still
malfunctions, reset it.
(Refer to "Factory reset,
clearing all setting".)
Is the sound bar unplugged?
(Refer to page 7.)
The protection circuit may be
activated. Unplug and plug in
the power cord again after 5
minutes or more.
Is the AC for subwoofer
plugged in?
The subwoofer is not
connected with the sound bar.
Is the sound bar in mute?
If the subwoofer still
malfunctions, reconnect it to
the sound bar. (Refer page 9.)
Possible cause
Main unit is not in Bluetooth
pairing mode. Perform
"NFC connection for audio
playback". (Refer page 12.)
Is the sound bar too far from
the Bluetooth stereo audio
source device?
Is the sound bar paired with the
Bluetooth stereo audio source
device?
Is the Bluetooth stereo audio
source device in playback
condition?
Is a headphone plugged to the
Bluetooth stereo audio source
device?
Is the sound bar too near
to a device that generates
electromagnetic radiation?
Is there any obstacle between
the sound bar and the
Bluetooth stereo audio source
device?
■ Remote control
Symptom
The remote control
does not operate
properly.
The sound bar
cannot be turned
on with the remote
control.
■ Condensation
Sudden temperature changes, storage or operation in an ex-
tremely humid environment may cause condensation inside
the cabinet or on the transmitter on the remote control.
Condensation can cause the sound bar to malfunction. If
this happens, leave the power on until normal operation
is possible (about 1 hour). Wipe off any condensation
on the transmitter with a soft cloth before operating the
sound bar.
■ Factory reset, clearing all setting
Make sure to disconnect all audio input cables attached to
the sound bar before performing the factory reset.
1. Press ON/STANDBY button to enter the power
standby mode.
2. While pressing down the PAIRING button on the main
unit, press the ON/STANDBY button.
3. Press the ON/STANDBY button again. (Subwoofer
Pairing indicator will turn blue.)
Caution:
This operation will erase all data stored in memory.
■ If problem occurs during operation
When this product is subject to strong external interference
(mechanical shock, excessive static electricity, abnormal
supply voltage due to lightning, etc.) or if it is operated
incorrectly, it may malfunction.
If such a problem occurs, do the following:
1
Set the sound bar to the standby mode and turn the
power on again.
2
If the sound bar is not restored in the previous
operation, unplug and plug in the sound bar, and
then turn the power on.
E-14
Possible cause
Is the battery polarity correct?
●
Is the battery dead?
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Is the distance or angle
●
incorrect?
Are there any obstructions in
●
front of the sound bar?
Is there a strong light shining
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on the remote sensor?
Is the remote control for
●
another equipment used
simultaneously?
Is the AC power cord of the
●
sound bar plugged in?
Is the battery inserted?
●
Has the plastic shield at the
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remote control battery holder
been removed?
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