Page 1 ERserver xSeries 345 Type 8670 Hardware Maintenance Manual and Troubleshooting Guide...
Page 3 ERserver xSeries 345 Type 8670 Hardware Maintenance Manual and Troubleshooting Guide...
Page 4 Before using this information and the product it supports, read Appendix B, “Notices”, on page 159. Fifth Edition (February 2003) The most recent version of this document is available on the World Wide Web at http://www.ibm.com/pc/support. © Copyright International Business Machines Corporation 2002. All rights reserved.
Page 5: About This Manual
About this manual This manual contains diagnostic information, a Symptom-to-FRU index, service ® information, error codes, error messages, and configuration information for the IBM Eserver xSeries ™ 345. Important: The field replaceable unit (FRU) procedures are intended for trained servicers who are familiar with IBM xSeries products. See the parts listing in “System”...
Page 6 xSeries 345 Type 8670: Hardware Maintenance Manual and Troubleshooting Guide...
Page 8 Ethernet controller troubleshooting chart ....39 Ethernet controller messages ....40 Chapter 4.
Page 9 Power-supply LED errors..... 100 POST error codes ..... . . 101 Service processor error codes .
Page 10 viii xSeries 345 Type 8670: Hardware Maintenance Manual and Troubleshooting Guide...
Page 11: Chapter 1. General Information
Related publications This Hardware Maintenance Manual and Troubleshooting Guide is provided in PDF on the IBM xSeries Documentation CD. It contains information to help you solve the problem yourself or to provide helpful information to a service technician. In addition to this Hardware Maintenance Manual and Troubleshooting Guide, the...
Page 12: Notices And Statements In This Book
Option Installation Guide This publication is provided in PDF on the IBM xSeries Documentation CD. It contains instructions to install, remove, and connect optional devices supported by your server. Depending on your server model, additional publications might be included on the IBM xSeries Documentation CD.
Page 13: Features And Specifications
– Interconnect port microprocessors with Intel v Power supplies – Dedicated I/O port Hyper-Threading technology v Fans – Support for IBM Remote Supervisor Memory: v Memory Adapter v Minimum: 512 MB, expandable to 8 v Two 10BASE-T/100BASE- v Hard disk drives...
Page 14: Server Controls And Indicators
Server controls and indicators This section identifies the controls and indicators on the front and the back of your server. Note: The illustrations in this document might differ slightly from your hardware. Front view SCSI or IDE bus activity LED Power-on (green) Diskette drive...
Page 15: Rear View
Hard disk drive activity LED: Each of the hot-swap drives has a hard disk drive activity LED. When this green LED is flashing, the controller is accessing the drive. Hard disk drive status LED: Each hot-swap drive has a hard disk drive status LED.
Page 16: Server Power Features
Ethernet 1 activity LED: This green LED is lit when the server is transmitting or receiving signals to the Ethernet LAN that is connected to Ethernet port 1. Server power features This section contains information about how to properly turn your server on and off. Turning on the server You can turn on the server in any of the following ways: v If the power cords are connected to a power source, you can press the...
Page 17: Turning Off The Server
Turning off the server Complete the following steps to manually turn off the server: 1. Review the information in “Safety information” on page 121. 2. See your operating system documentation for the proper procedure to shut down the operating system. Statement 5 CAUTION: The power-control button on the device and the power switch on the power...
Page 18 xSeries 345 Type 8670: Hardware Maintenance Manual and Troubleshooting Guide...
Page 19: Chapter 2. Configuring Your Server
ServerGuide Setup and Installation CD The ServerGuide Setup and Installation CD provides software setup tools and installation tools that are specifically designed for your IBM server. Use this CD during the initial installation of your server to configure basic hardware features, ™...
Page 20: System Partition
If a later version of the ServerGuide program is available, you can download a free image of the ServerGuide Setup and Installation CD, or you can purchase the CD. To download the latest ServerGuide program, go to the IBM ServerGuide Web page at http://www.ibm.com/pc/qtechinfo/MIGR-4ZKPPT.html. To purchase the latest ServerGuide Setup and Installation CD, see the “ServerGuide Updates”...
Page 21: Setting Up Or Updating Multiple Servers
Configuration/Setup Utility main menu. Without the administrator password, limited Configuration/Setup Utility program functions are available. b. You can set an administrator password only if the optional IBM Remote Supervisor Adapter is installed in your server Chapter 2. Configuring your server...
Page 22: Using Passwords
Configuration/Setup Utility main menu. Note: This choice is available on the Configuration/Setup Utility menu only if the optional IBM Remote Supervisor Adapter is installed in your server. When you use an administrator password, you can set, change, or delete both the administrator and power-on passwords and allow a power-on password to be changed by the user.
Page 23: Using Serveraid Manager
Configuration/Setup Utility main menu. This limited access might include changing or deleting the power-on password. Using ServeRAID Manager You can use the ServeRAID Manager program, provided on the IBM ServeRAID Support CD, to: v Configure a redundant array of independent disks (RAID)
Page 24: Configuring The Controller
To run the ServeRAID Manager program in Startable CD mode, turn on the server; then, insert the IBM ServeRAID Support CD into the CD-ROM drive. If the ServeRAID Manager program detects an unconfigured controller and ready drives, the program automatically starts the Configuration wizard, and a window similar to that shown in Figure 1 opens.
Page 25 4. Review the information that is displayed in the “Configuration summary” window. To change the configuration, click Modify arrays. Figure 2. ″Configuration summary″ window 5. Click Apply; then, click Yes when asked if you want to apply the new configuration. The configuration is saved in the controller and in the physical drives.
Page 26 Figure 3. ″Create arrays″ window 4. From the list of ready drives, select the two drives you want to move to the array. 5. Click (Add selected drives) to add the drives to the array. 6. Complete the following steps, if you want to configure a hot-spare drive: a.
Page 27: Viewing Your Configuration
Figure 4. ″Configuration summary″ window 8. Review the information that is displayed in the “Configuration summary” window. To change the configuration, click Back. 9. Click Apply; then, click Yes when asked if you want to apply the new configuration. The configuration is saved in the controller and in the physical drives.
Page 28: Getting Assistance
Figure 5. ServeRAID Manager window To display available actions for an item, click the item in the ServeRAID Manager tree and click Actions. Getting assistance For more information about ServeRAID Manager, see the online help system. To start the help system, either click (Information about this window) on the toolbar or select an item from the Help menu.
Page 29 Figure 6. ServeRAID Manager help menu The help system (ServeRAID Assist) will open within the ServeRAID Manager interface. To learn more about the ServeRAID Manager tree objects and the actions that apply to them, select a tree object and click Actions” Hints and tips. ServeRAID Assist will start, and information about the tree object will appear in the right pane of ServeRAID Manager.
Page 30: Using The Lsi Logic Configuration Utility Program
Figure 7. Hints and tips feature Using the LSI Logic Configuration Utility program You can use the built-in, menu-driven LSI Logic Configuration program to: v Perform a low-level format on a hard disk drive v Set the SCSI device scan order v Set the SCSI ID for a controller Notes: 1.
Page 31: Formatting A Scsi Hard Disk Drive
(ISMP), you must download the image of the Integrated System Management Firmware Update Utility program for your server from the IBM Support Web site at http://www.ibm.com/pc/support/ on the World Wide Web. You can then run the Integrated System Management Firmware Update Utility program to create an Integrated System Management Firmware Update Utility diskette that is used to update the ISM firmware.
Page 32: High-Performance Ethernet Modes
Priority Packet information is available on the IBM Networking Web site at http://www.ibm.com/networking/support. Priority Packet prioritizes traffic based on priority filters. These are parameters you assign to outgoing (transmit) packets.
Page 33: Virtual Lan Mode
802.1p. v The adapters on these devices must support 802.1p. The Ethernet controller in the server, all IBM 10/100 Ethernet Security Adapters, and IBM 10/100 Ethernet Server Adapters support 802.1p. v The adapter cannot be assigned to an adapter team.
Page 34 VLANs offer you the ability to group users and devices together into logical workgroups. This can simplify network administration when connecting clients to servers that are dispersed geographically across a building, campus, or enterprise network. Typically, VLANs are configured at the switch and any computer can be a member of one VLAN per installed network adapter.
Page 35: Chapter 3. Diagnostics
4. If the computer stops and no error is displayed, go to “Undetermined problems” on page 111. 5. For power supply problems, see “Power-supply LED errors” on page 100. 6. For safety information, see “Safety information” on page 121. © Copyright IBM Corp. 2002...
Page 36: Checkout Procedure
7. For intermittent problems, check the error log. Checkout procedure Follow the steps in this procedure to identify system problems. IS THE SYSTEM PART OF A CLUSTER? YES. Schedule maintenance for the system. Shut down all systems related to the cluster. Run the storage test. NO.
Page 37: Diagnostic Tools Overview
Diagnostic tools overview The following tools are available to help you identify and resolve hardware-related problems: v POST beep codes and error messages The power-on self-test (POST) generates beep codes and messages to indicate successful test completion or the detection of a problem. See “POST error logs” for more information.
Page 38: Viewing Error Logs From The Configuration/Setup Utility Program
2. A single problem might cause several error messages. When this occurs, work to correct the cause of the first error message. After you correct the cause of the first error message, the other error messages usually will not occur the next time you run the test.
Page 39: Diagnostic Programs And Error Messages
Note: If your server does not have a hard disk drive, ignore any message that indicates that the BIOS is not installed. Diagnostic programs and error messages The server diagnostic programs are stored in upgradeable read-only memory (ROM) on the system board. These programs are the primary method of testing the major components of your server.
Page 40: Starting The Diagnostic Programs
Failed This result occurs when the diagnostic test discovers an error. User Aborted This result occurs when you stop the diagnostic test before it is complete. Not Applicable This result occurs when you specify a diagnostic test for a device that is not present.
Page 41: Diagnostic Error Message Tables
If the diagnostic programs do not detect any hardware errors but the problem persists during normal server operations, a software error might be the cause. If you suspect a software problem, see the information that comes with the software package. Viewing the test log When the tests are completed, you can view the test log by selecting Utility from the top of the screen and then selecting View Test Log.
Page 42: Light Path Diagnostics
power LEDs. AC power LED DC power LED (green) (green) The following table describes the ac and dc power LEDs. AC power LED DC power LED Description and action The power supply is on and operating correctly. There is a dc power problem. Possible causes: 1.
Page 43 problems using these LEDs. Speaker Diskette connector ISMP Remind button The Light Path Diagnostics LEDs are described in the following table. Table 4. Diagnostics panel LEDs Diagnostic panel LED Description POWER SUPPLY 1 The power supply in bay 1 failed. POWER SUPPLY 2 The power supply in bay 2 failed.
Page 44: Remind Button
2. The server supports a maximum of three PCI buses. 3. See the documentation that comes with the system-management software for more information about the service processor. Remind button You can use the Remind button to place the front panel system-error LED into the Remind mode.
Page 45 Table 5. Light Path Diagnostics (continued) Diagnostics Cause Action panel LED PCI BUS A An error occurred on PCI bus A, B, 1. Check the adapter slots to locate the error LED next to the or C. An adapter in PCI slot 1, 2, 3, failing bus.
Page 46: Recovering The Bios Code
Use the ServerGuide Setup and Installation CD to make a BIOS flash diskette. v Download a BIOS flash diskette from the World Wide Web. Go to http://www.ibm.com/pc/support, click IBM Server Support, and make the selections for your server. v Contact your IBM service representative.
Page 47 Complete the following steps to recover the BIOS code: 1. Turn off the server and disconnect all power cords and external cables; then, remove the server cover. See the Option Installation Guide on the IBM xSeries Documentation CD for more information.
Page 48: Power Checkout
Power checkout Power problems can be difficult to solve. For example, a short circuit can exist anywhere on any of the power distribution buses. Usually a short circuit will cause the power subsystem to shut down because of an overcurrent condition. A general procedure for troubleshooting power problems is as follows: 1.
Page 49: Ethernet Controller Troubleshooting Chart
v Make sure that the device drivers on the client and server are using the same protocol. v Test the Ethernet controller. The way the Ethernet controller is tested depends on which operating system you are using (see the Ethernet controller device driver README files). Ethernet controller troubleshooting chart Use the following troubleshooting chart to find solutions to 10/100/1000 Mbps Ethernet controller problems that have definite symptoms.
Page 50: Ethernet Controller Messages
The integrated Ethernet controller might display messages from certain device drivers. The latest information available concerning these messages will be made available at the IBM Support Web site at http://www.ibm.com/pc/support. xSeries 345 Type 8670: Hardware Maintenance Manual and Troubleshooting Guide...
Page 51: Chapter 4. Customer Replaceable Units
Back up all important data before you make changes to disk drives. v For a list of supported options for your server, go to http://www.ibm.com/pc/us/compat/ on the World Wide Web. System reliability considerations To help ensure proper cooling and system reliability, make sure that: v Each of the drive bays has either a drive or a filler panel installed.
Page 52: Working Inside The Server With The Power On
v When the air-baffle assembly is installed in the server, the air-baffle cover is always closed. v Microprocessor socket 2 always contains either a microprocessor baffle or a microprocessor. Working inside the server with the power on Your server supports hot-plug, hot-add, and hot-swap devices and is designed to operate safely while turned on with the cover removed.
Page 53: Major Components Of The Xseries 345 Type 8670 Server
Major components of the xSeries 345 Type 8670 server The following illustration shows the major components in your server. Note: The illustrations in this document might differ slightly from your hardware. Microprocessor air baffle Heat sink PCI riser card assembly Microprocessor Memory module Air baffle...
Page 54: Component Locations
Component locations This section provides illustrations of the system-board and PCI riser-card component locations. System-board option connectors The following illustration shows the location of the system-board connectors for user-installable options. DIMM 1 DIMM 4 System-board identification (J4) (some models) (J1) DIMM 3 DIMM 2 (J3)
Page 55: System-Board Internal Cable Connectors
System-board internal cable connectors The following illustration shows the internal cable connectors on the system board. Fans 4 and 8 (J28) Fans 3 and 7 (J27) USB 3 operator panel Power signal (J25) Fans 2 and 6 (J29) Fans 1 and 5 (J26) Power (J24)
Page 56: System-Board External Port Connectors
System-board external port connectors The following illustration shows the location of the input/output external port connectors on the system board. Serial/video (J9) Mouse/keyboard (J10) Ethernet 1 (J11) Ethernet 2 (J12) RS485-A and B (J15) USB 1 (J17) USB 2 (J18) External SCSI (J19)
Page 57: System-Board Switches And Jumpers
System-board switches and jumpers The following illustration shows the location of the switch block (SW2) on the system board. System board switch block (SW2) Flash boot block recovery jumper (J34) Chapter 4. Customer replaceable units...
Page 58 Table 7 describes the function for each switch on the switch block. Table 7. Switches 1-8 Switch Switch number Default value description Reserved. Reserved. Reserved. Reserved. Reserved. Power-on override. When toggled to On, this switch forces the power on, overriding the power-on button.
Page 59: System-Board Led Locations
System-board LED locations The following illustration shows the location of the LEDs on the system board. You might need to refer to this illustration when solving problems with the server. DIMM 1 error LED (CR12) DIMM 2 error LED (CR15) DIMM 3 error LED (CR14) VRM 2 error LED...
Page 60: Removing The Cover And Bezel
Removing the cover and bezel The following illustration shows how to remove the cover and bezel. Note: You do not need to remove the bezel to install drives in the server. Cover-release latch Bezel Complete the following steps to remove the server top cover: 1.
Page 61: Working With Adapters
Working with adapters You can install up to five peripheral component interconnect (PCI) adapters in the connectors on the system board and PCI riser card. Before you continue with the adapter-installation procedures, review “Adapter considerations” on page 52. The following illustrations show the location of the PCI and PCI-X adapter expansion slots on the system board and PCI riser card.
Page 62: Adapter Considerations
PCI slots 3 or 4 of xSeries 345 models with a 533 MHz front-side bus microprocessor. v The optional IBM Remote Supervisor Adapter can be installed only in PCI slot 5. Use the ribbon cable that comes with the adapter to connect the adapter to the system management connector on the PCI riser-card.
Page 63: Installing An Adapter
Installing an adapter The following illustration shows how to install a PCI or PCI-X adapter. Adapter retainer Complete the following steps to install a PCI or PCI-X adapter: 1. Review the information in “Safety information” on page 121, and “Handling static-sensitive devices”...
Page 64 a. Loosen the two captive screws to release the PCI riser-card assembly. b. Lift the assembly from the server. c. Place the assembly on a flat, level surface. 5. Open the adapter retainer and slide the expansion-slot cover out of the server or PCI riser-card assembly.
Page 65: Pci Riser Card Removal
Attention: When you install an adapter in the server, be sure that it is completely and correctly seated in the connector. Incomplete insertion might cause damage to the system board or the adapter. PCI adapter Adapter retainer 9. If you removed the PCI riser-card assembly to install the adapter, press the PCI riser-card assembly firmly into the connector and tighten the two captive screws.
Page 66: Installing A Serveraid-5I Controller
Complete the following steps to remove the PCI riser-card assembly from the server. PCI riser-card assembly Guide tab 1. Loosen the captive screws from the PCI riser-card assembly. 2. Lift the assembly from the server. To install the PCI riser-card assembly, press the PCI riser-card assembly firmly into the connector;...
Page 67: Installing A Hot-Swap Drive
Attention: Expansion-slot covers must be installed on all empty slots. This maintains the electronic emissions characteristics of the system and ensures proper cooling of system components. 4. Install the low profile 2-U bracket on the adapter: a. Remove the adapter from the static-protective package. Set the adapter down on a nonconductive, static-protected surface (place it component side up).
Page 68: Installing Memory Modules
SCSI controller with RAID capabilities, or if your server has a RAID adapter installed, you might need to reconfigure your disk arrays after installing hard disk drives. See the RAID documentation on the IBM xSeries Documentation CD for information about RAID adapters.
Page 69 World Wide Web. For a list of supported options for your server, go to http://www.ibm.com/us/compat/ on the World Wide Web. 8. Your server supports Chipkill technology, if the DIMMs are all of the type 4x and are larger than 128 MB.
Page 70: Installing An Additional Microprocessor
BIOS code. You can download the latest level of BIOS code and many other code updates for your server at http://www.ibm.com/pc/support/ on the World Wide Web. v (Optional) Obtain an SMP-capable operating system. For a list of supported operating systems and other options, go to http://www.ibm.com/pc/us/compat/ on...
Page 71 533 MHz front-side bus, the heat-sink retention mechanism surrounding the microprocessor connector is black. Notes: 1. To order additional microprocessor options, contact your IBM reseller or IBM marketing representative. 2. When you install the microprocessor in socket J6, you must also install the voltage regulator module (VRM) that comes with the microprocessor in VRM connector J5.
Page 72 System-board identification VRM 2 connector (some models) (J5) Microprocessor 2 (J6) Microprocessor 1 (J7) VRM 1 connector (J8) Note: For additional illustrations of the system-board components, see “System-board option connectors” on page 44. xSeries 345 Type 8670: Hardware Maintenance Manual and Troubleshooting Guide...
Page 73 The following illustration shows how to install the second microprocessor on the system board. Captive screws Heat sink Microprocessor Microprocessor release lever Complete the following steps to install an additional microprocessor: 1. Review the information in “Safety information” on page 121, and “Before you begin”...
Page 74 4. Remove the air baffle from the empty microprocessor socket. Store it in a safe place for future use. An empty microprocessor socket must contain an air baffle. 5. Install a VRM in the VRM connector (J5). Note: All installed VRMs must be of the same type. Mixing different VRMs will result in a mismatch error.
Page 75 a. Remove the protective cover, tape or label from the surface of the second microprocessor socket, if present. b. Rotate the locking lever on the microprocessor socket from its closed and locked position until it stops or clicks in the fully open position (approximately 135°...
Page 76 For information about replacing contaminated thermal grease on the heat sink or fan sink, contact IBM Integrated Technology Services. For the most up-to-date phone numbers, go to http://www.ibm.com/planetwide/, or in the U.S. and Canada, call 1-800-IBM-SERV (1-800-426-7378).
Page 77: Installing A Hot-Swap Power-Supply
Installing a hot-swap power-supply Your server supports a maximum of two hot-swap power supplies. Statement 8 CAUTION: Never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels are present inside any component that has this label attached.
Page 78: Replacing A Hot-Swap Fan
The following illustration shows the power-supply connectors in the back of the server. Power supply 1 power cord connector Power supply 2 power cord connector 4. Route the power cord through the cable-management arm. (See “Installing the server in a rack” on page 73. 5.
Page 79: Replacing The Battery
6. Replace the cover. See “Installing the server cover and bezel” on page 71. Replacing the battery IBM has designed this product with your safety in mind. The lithium battery must be handled correctly to avoid possible danger. If you replace the battery, you must adhere to the following instructions.
Page 80 3. Turn off the server and all attached devices and disconnect all power cords and external cables (see “Turning off the server” on page 7); then, remove the server cover (see “Removing the cover and bezel” on page 50). 4. Remove the adapters from PCI slots 1 through 2 (see “Working with adapters” on page 51).
Page 81: Completing The Installation
10. Connect all external cables and all power cords. 11. Reinstall the server cover (see “Installing the server cover and bezel”). 12. Start the Configuration/Setup Utility program and set configuration parameters as needed. See Chapter 2, “Configuring your server”, on page 9 for additional information about using the Configuration/Setup Utility program.
Page 82: Connecting External Options
RAID controller installed, and you have installed or removed a hard disk drive, you might need to reconfigure your disk arrays. See the RAID documentation on the IBM xSeries Documentation CD for information about reconfiguring your disk arrays.
Page 83: Installing The Server In A Rack
The following illustrations show the locations of the input and output connectors on your server. Rear view Mouse Universal Serial Bus (USB) 1 and 2 Serial Video Keyboard RS 485-A Ethernet 1 SCSI (ISMP) RS 485-B Ethernet 2 (ISMP) Front view USB 3 Installing the server in a rack Detailed cabling instructions for a typical rack server configuration are in the Rack...
Page 84: Video Port
Video port Your server comes with an integrated super video graphics array (SVGA) video controller. This controller is not removable, but you can disable it through the Configuration/Setup Utility program or by installing a PCI video adapter. Note: If you install a PCI video adapter, the server BIOS will automatically disable the integrated video controller.
Page 85: Ultra320 Scsi Controller System-Board Connectors
If you plan to attach external SCSI devices, you must order additional cables. To select and order the correct cables for use with external devices, contact your IBM reseller or IBM marketing representative.
Page 86: Serial Port
SCSI connectors The following illustration shows a 68-pin, female D-shell SCSI connectors. These connectors conform to the SCSI standard. Serial port Your server has one standard serial port. Some application programs require specific ports, and some modems function properly only at certain communication port addresses.
Page 87: Ethernet Ports
4. For additional information about USB version 1.1 devices, go to http://www.usb.org/. USB cables and hubs You need a 4-pin cable to connect USB devices. If you plan to attach more than three USB devices, you must use a hub to connect the devices. The hub provides multiple connectors for attaching additional external USB devices.
Page 88 xSeries 345 Type 8670: Hardware Maintenance Manual and Troubleshooting Guide...
Page 89: Chapter 5. Field Replaceable Units
Important: The field replaceable unit (FRU) procedures are intended for trained servicers who are familiar with IBM xSeries products. See the parts listing in “System” on page 116 to determine if the component being replaced is a customer replaceable unit (CRU) or a FRU.
Page 90: Diagnostics/Operator Panel Card
Note: When reinstalling the DASD backplane, engage the left-most tab first. Diagnostics/operator panel card Complete the following steps to remove the diagnostics/operator panel card. Note: v Read “Before you begin” on page 41. v Read the safety notices in “Safety notices (multilingual translations)” on page 124.
Page 91: Power-Supply Cage
Power-supply cage Complete the following steps to remove the power-supply cage. Note: v Read “Before you begin” on page 41. v Read the safety notices in “Safety notices (multilingual translations)” on page 124. v Read “Handling static-sensitive devices” on page 42. 1.
Page 92: System Board/Shuttle
System board/shuttle Complete the following steps to remove the system board/shuttle. Note: v Read “Before you begin” on page 41. v Read the safety notices in “Safety notices (multilingual translations)” on page 124. v Read “Handling static-sensitive devices” on page 42. 1.
Page 93: Chapter 6. Symptom-To-Fru Index
1. Check the configuration before you replace a FRU. Configuration problems can cause false errors and symptoms. 2. For IBM devices not supported by this index, refer to the manual for that device. 3. Always start with “General checkout” on page 25.
Page 94 Note: See “System” on page 116 to determine which components should be replaced by a field service technician. Beep/symptom FRU/action 1-2-1 v System board (Programmable Interval Timer failed) 1-2-2 v System board (DMA initialization failed) 1-2-3 v System board (DMA page register write/read failed) 1-2-4 1.
Page 95 Note: See “System” on page 116 to determine which components should be replaced by a field service technician. Beep/symptom FRU/action 3-1-3 1. DIMM (RAM test failed above address 2. System board OFFFFH)) 3-1-4 1. Battery (Time-Of-Day clock failed) 2. System board 3-2-1 v System board (Serial port failed)
Page 96: No-Beep Symptoms
Note: See “System” on page 116 to determine which components should be replaced by a field service technician. Beep/symptom FRU/action One long and one short beep 1. Video adapter (if installed) 2. System board One long and two short beeps 1.
Page 97 4. The DIMM error LEDs, microprocessor error LEDs, and VRM error LEDs turn off when the system is turned off. Note: See “System” on page 116 to determine which components should be replaced by a field service technician. Diagnostics panel LED FRU/action All LEDs off 1.
Page 98: Diagnostic Error Codes
Note: See “System” on page 116 to determine which components should be replaced by a field service technician. Diagnostics panel LED FRU/action TEMPERATURE LED on 1. Ambient temperature must be within normal operating specifications. See “Features and specifications” on page 3. 2.
Page 99 Note: See “System” on page 116 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 001-XXX-001 v System board (Failed core tests) 001-250-000 v System board (Failed system board ECC) 001-250-001 v System board (Failed system board ECC) 005-XXX-000 v System board...
Page 100 Note: See “System” on page 116 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 035-253-S99 1. ServeRAID adapter in slot s is not configured properly. Obtain (RAID adapter initialization failure) the basic and extended configuration status and see the ServeRAID Hardware Maintenance Manual for more information.
Page 101 Note: See “System” on page 116 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 166-250-000 System Management: Failed 1. If installed, reseat the I2C cable between the Remote (I2C cable is disconnected. Reconnect I2C Supervisor Adapter (in PCI slot 5/J5 on the PCI riser card) and cable between Remote Supervisor Adapter system management connector on the PCI riser card.
Page 102 Note: See “System” on page 116 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 206-XXX-000 1. Rerun the test with a different diskette. (Failed diskette drive test) 2. Cable. 3. Diskette drive. 4. System board. 215-XXX-000 1.
Page 103: Error Symptoms
Note: See “System” on page 116 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 405-XXX-000 1. Verify that Ethernet is not disabled in BIOS. (Failed Ethernet test on controller on the 2. System board. system board) 405-XXX-00N 1.
Page 104 Note: See “System” on page 116 to determine which components should be replaced by a field service technician. Diskette drive problems Symptom FRU/action Diskette drive activity LED stays 1. If there is a diskette in the drive, verify that: on, or the system bypasses the v The diskette drive is enabled in the Configuration/Setup utility program.
Page 105 Note: See “System” on page 116 to determine which components should be replaced by a field service technician. Intermittent problems Symptom FRU/action A problem occurs only 1. Verify that: occasionally and is difficult to v All cables and cords are connected securely to the rear of the computer and detect.
Page 106 Note: See “System” on page 116 to determine which components should be replaced by a field service technician. Monitor problems Symptom FRU/action Testing the monitor. v See the information that comes with the monitor for adjusting and testing instructions. (Some IBM monitors have their own self-tests.) xSeries 345 Type 8670: Hardware Maintenance Manual and Troubleshooting Guide...
Page 107 Non-IBM monitor cables might cause unpredictable problems. c. An enhanced monitor cable with additional shielding is available for the 9521 and 9527 monitors. For information about the enhanced monitor cable, contact your IBM reseller or IBM marketing representative. 2. Monitor. 3. Video adapter, if installed.
Page 108 Whenever memory or an option is changed, you must update the configuration. 2. Option you just installed. An IBM option that used to work 1. Verify that all of the option hardware and cable connections are secure. does not work now.
Page 109 Note: See “System” on page 116 to determine which components should be replaced by a field service technician. Power problems Symptom FRU/action The computer does not turn on. 1. Verify that: v The power cables are properly connected to the computer. v The electrical outlet functions properly.
Page 110: Power-Supply Led Errors
Note: See “System” on page 116 to determine which components should be replaced by a field service technician. Software problem Symptom FRU/action Suspected software problem. 1. To determine if problems are caused by the software, verify that: v The computer has the minimum memory needed to use the software. For memory requirements, see the information that comes with the software.
Page 111: Post Error Codes
Note: See “System” on page 116 to determine which components should be replaced by a field service technician. AC good LED DC good LED Description FRU/action Standby mode or dc 1. Check system board cable connectors problem. J4 and J10. Move switch 3 of SW 1 to bypass power control.
Page 112 Note: See “System” on page 116 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 1. Run the Configuration/Setup Utility program. (Device configuration error) 2. Battery. Note: Be sure to load the default settings 3.
Page 113 Note: See “System” on page 116 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 1. Run the Configuration/Setup Utility program, if the DIMM was (DIMM disabled by POST or user) disabled by the user. 2.
Page 114 Note: See “System” on page 116 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 1304 1. Power switch assembly C cable to diagnostic LED board not 2. System board found) 1600 v System board (The system management processor is not functioning) Complete the following steps before replacing a FRU:...
Page 115 Note: See “System” on page 116 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 1962 1. Verify that a startable operating system is installed. (Drive does not contain a valid boot 2. Run diagnostics. sector) 3.
Page 116 Note: See “System” on page 116 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 00180200 1. Run the Configuration/Setup Utility program. (No more I/O space available for PCI 2. Failing adapter. adapter) 3. System board. 00180300 1.
Page 117: Service Processor Error Codes
Note: See “System” on page 116 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action I9990650 1. Check cable. (AC power has been restored) 2. Check for interruption of power. 3. Power cable. Service processor error codes When viewed from POST, service processor error codes will appear in hexadecimal form (generally beginning with A2, A3, A4, A5, A6, A7, AD, AE, or E1).
Page 118: Fan Error Messages
Note: See “System” on page 116 to determine which components should be replaced by a field service technician. Message Action DASD under recommended temperature v Ambient temperature must be within normal operating (sensor x) (level-warning; direct access specifications; see “Features and specifications” on page 3. storage device bay x had under temperature condition) DASD Over Temperature...
Page 119: System Shutdown
Note: See “System” on page 116 to determine which components should be replaced by a field service technician. Message Action Power supply x DC good fault v Replace power supply x. (level-critical; power good signal not detected for power supply x) Power supply x temperature fault v Replace power supply x.
Page 120: Temperature Related System Shutdown
Temperature related system shutdown Note: See “System” on page 116 to determine which components should be replaced by a field service technician. Message Action System shutoff due to board over 1. Ensure that the system is being properly cooled; see “System temperature reliability considerations”...
Page 121: Bus Fault Messages
3. Remove or disconnect the following devices (one at a time) until you find the failure (turn on the server and reconfigure each time): Any external devices Surge suppressor device (on the server) Modem, printer, mouse, or non-IBM devices Each adapter Drives Memory modules (minimum requirement = 256 MB (2 banks of 128 MB...
Page 122: Problem Determination Tips
c. System board d. One microprocessor and VRM e. Memory module (with a minimum of two 128 MB DIMMs) 4. Turn on the server. If the problem remains, suspect the following FRUs in the order listed: Power supply Power cage assembly System board Notes: 1.
Page 123 Comparing the configuration and software set-up between ″working″ and ″non-working″ systems will often lead to problem resolution. Chapter 6. Symptom-to-FRU index...
Page 124 xSeries 345 Type 8670: Hardware Maintenance Manual and Troubleshooting Guide...
Page 126: System
System Note: Field replaceable units (FRUs) must be serviced only by qualified field service technicians. Customer replaceable units (CRUs) can be replaced by the customer. Server (xSeries 345, Type 8670) Models 11X 12X 21X 22X 31X 32X Index 51X 52X 61X 62X FRU No.
Page 127: Keyboard Crus
Server (xSeries 345, Type 8670) Models 11X 12X 21X 22X 31X 32X Index 51X 52X 61X 62X FRU No. CRU/FRU Mechanical miscellaneous parts kit (all models) 01R0589 v Clip, VRM Metal (2) v Filler, Standard PCI Blank (3) v Filler, Low Profile PCI Blank (2) v Latch, Standard PCI Retention (2) v Guide, PCI Card (3) v Latch, Shuttle Locking (2)
Page 128: Power Cords
French Canadian 37L0913 Power cords For your safety, IBM provides a power cord with a grounded attachment plug to use with this IBM product. To avoid electrical shock, always use the power cord and plug with a properly grounded outlet.
Page 129 IBM power cord part number Used in these countries and regions 13F9979 Afghanistan, Algeria, Andorra, Angola, Austria, Belgium, Benin, Bulgaria, Burkina Faso, Burundi, Cameroon, Central African Rep., Chad, China (Macau S.A.R.), Czech Republic, Egypt, Finland, France, French Guiana, Germany, Greece, Guinea, Hungary,...
Page 130 xSeries 345 Type 8670: Hardware Maintenance Manual and Troubleshooting Guide...
Page 131: Chapter 8. Related Service Information
Safety information The following section contains the safety information that you need to be familiar with before servicing an IBM computer. General safety Follow these rules to ensure general safety: v Observe good housekeeping in the area of the machines during and after maintenance.
Page 132 CAUTION: Electrical current from power, telephone, and communication cables can be hazardous. To avoid personal injury or equipment damage, disconnect the attached power cords, telecommunication systems, networks, and modems before you open the server covers, unless instructed otherwise in the installation and configuration procedures.
Page 133: Safety Inspection Guide
Insulation must not be frayed or worn. 4. Remove the cover. 5. Check for any obvious non-IBM alterations. Use good judgment as to the safety of any non-IBM alterations. 6. Check inside the unit for any obvious unsafe conditions, such as metal filings, contamination, water or other liquids, or signs of fire or smoke damage.
Page 134: Handling Electrostatic Discharge-Sensitive Devices
Japanese v Korean v Spanish Important: All caution and danger statements in this IBM documentation begin with a number. This number is used to cross reference an English caution or danger statement with translated versions of the caution or danger statement in this section.
Page 135 Statement 2 CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
Page 136 v Statement 3 CAUTION: When laser products (such as CD-ROMs, DVD-ROM drives, fiber optic devices, or transmitters) are installed, note the following: v Do not remove the covers. Removing the covers of the laser product could result in exposure to hazardous laser radiation. There are no serviceable parts inside the device.
Page 137 CAUTION: Do not place any object weighing more than 82 kg (180 lbs.) on top of rack-mounted devices. Chapter 8. Related service information...
Page 138 Importante: Todas as instruções de cuidado e perigo da IBM documentation começam com um número. Este número é utilizado para fazer referência cruzada de uma instrução de cuidado ou perigo no idioma inglês com as versões traduzidas das instruções de cuidado ou perigo encontradas nesta seção.
Page 139 Aqueça a mais de 100°C (212°F) v Conserte nem desmonte Para descartar a bateria, entre em contato com a área de atendimento a clientes IBM, pelo telefone (011) 889-8986, para obter informações sobre como enviar a bateria pelo correio para a IBM.
Page 140 v Instrução 4 ≥18 kg (37 lbs) ≥32 kg (70.5 lbs) ≥55 kg (121.2 lbs) CUIDADO: Ao levantar a máquina, faça-o com segurança. v Instrução 5 CUIDADO: Os botões Liga/Desliga localizados no dispositivo e na fonte de alimentação não desligam a corrente elétrica fornecida ao dispositivo.
Page 141 Chapter 8. Related service information...
Page 142 xSeries 345 Type 8670: Hardware Maintenance Manual and Troubleshooting Guide...
Page 143 Chapter 8. Related service information...
Page 144 xSeries 345 Type 8670: Hardware Maintenance Manual and Troubleshooting Guide...
Page 145 Chapter 8. Related service information...
Page 146 xSeries 345 Type 8670: Hardware Maintenance Manual and Troubleshooting Guide...
Page 147 Chapter 8. Related service information...
Page 148 Important: Toutes les consignes Attention et Danger indiquées dans la bibliothèque IBM documentation sont précédées d’un numéro. Ce dernier permet de mettre en correspondance la consigne en anglais avec ses versions traduites dans la présente section. Par exemple, si une consigne de type Attention est précédée du chiffre 1, ses traductions sont également précédées du chiffre 1 dans la présente section.
Page 149 Remplacez la pile au lithium usagée par une pile de référence identique exclusivement - voir la référence IBM - ou par une pile équivalente recommandée par le fabricant. Si votre système est doté d’un module contenant une pile au lithium, vous devez le remplacer uniquement par un module identique, produit par le même...
Page 150 v Notice n° 4 ≥18 kg (37 lbs) ≥32 kg (70.5 lbs) ≥55 kg (121.2 lbs) ATTENTION: Faites-vous aider pour soulever ce produit. v Notice n° 5 ATTENTION: Le bouton de mise sous tension/hors tension de l’unité et l’interrupteur d’alimentation du bloc d’alimentation ne coupent pas l’arrivée de courant électrique à...
Page 151 Wichtig: Alle Sicherheitshinweise in dieser IBM documentation beginnen mit einer Nummer. Diese Nummer verweist auf einen englischen Sicherheitshinweis mit den übersetzten Versionen dieses Hinweises in diesem Abschnitt. Wenn z. B. ein Sicherheitshinweis mit der Nummer 1 beginnt, so erscheint die übersetzung für diesen Sicherheitshinweis in diesem Abschnitt unter dem Hinweis...
Page 152 Hinweis 2 ACHTUNG: Eine verbrauchte Batterie nur durch eine Batterie mit der IBM Teilenummer 33F8354 oder durch eine vom Hersteller empfohlene Batterie ersetzen. Wenn Ihr System ein Modul mit einer Lithium-Batterie enthält, ersetzen Sie es immer mit dem selben Modultyp vom selben Hersteller.
Page 153 v Hinweis 4 ≥18 kg ≥32 kg ≥55 kg ACHTUNG: Beim Anheben der Maschine die vorgeschriebenen Sicherheitsbestimmungen beachten. v Hinweis 5 ACHTUNG: Mit dem Betriebsspannungsschalter an der Vorderseite des Servers und dem Betriebsspannungsschalter am Netzteil wird die Stromversorgung für den Server nicht unterbrochen.
Page 154 Importante: Tutti gli avvisi di attenzione e di pericolo riportati nella pubblicazione IBM documentation iniziano con un numero. Questo numero viene utilizzato per confrontare avvisi di attenzione o di pericolo in inglese con le versioni tradotte riportate in questa sezione.
Page 155 Avviso 2 ATTENZIONE: Quando si sostituisce la batteria al litio, utilizzare solo una batteria IBM con numero parte 33F8354 o batterie dello stesso tipo o di tipo equivalente consigliate dal produttore. Se il sistema di cui si dispone è provvisto di un modulo contenente una batteria al litio, sostituire tale batteria solo con un tipo di modulo uguale a quello fornito dal produttore.
Page 156 v Avviso 4 ≥18 kg ≥32 kg ≥55 kg ATTENZIONE: Durante il sollevamento della macchina seguire delle norme di sicurezza. v Avviso 5 ATTENZIONE: Il pulsante del controllo dell’alimentazione situato sull’unità e l’interruttore di alimentazione posto sull’alimentatore non disattiva la corrente elettrica fornita all’unità. L’unità potrebbe disporre di più...
Page 157 Chapter 8. Related service information...
Page 158 xSeries 345 Type 8670: Hardware Maintenance Manual and Troubleshooting Guide...
Page 159 Chapter 8. Related service information...
Page 160 xSeries 345 Type 8670: Hardware Maintenance Manual and Troubleshooting Guide...
Page 161 Chapter 8. Related service information...
Page 162 xSeries 345 Type 8670: Hardware Maintenance Manual and Troubleshooting Guide...
Page 163 Importante: Todas las declaraciones de precauciín de esta IBM documentation empiezan con un número. Dicho número se emplea para establecer una referencia cruzada de una declaraciín de precauciín o peligro en inglés con las versiones traducidas que de dichas declaraciones pueden encontrarse en esta secciín.
Page 164 Cuando desee sustituir la batería de litio, utilice únicamente el número de pieza 33F8354 de IBM o cualquier tipo de batería equivalente que recomiende el fabricante. Si el sistema tiene un mídulo que contiene una batería de litio, sustitúyalo únicamente por el mismo tipo de mídulo, que ha de estar creado por el mismo fabricante.
Page 165 v Declaración 4 ≥18 kg ≥32 kg ≥55 kg PRECAUCIÓN: Tome medidas de seguridad al levantar el producto. v Declaración 5 PRECAUCIÓN: El botín de control de alimentaciín del dispositivo y el interruptor de alimentaciín de la fuente de alimentaciín no apagan la corriente eléctrica suministrada al dispositivo. Es posible también que el dispositivo tenga más de un cable de alimentaciín.
Page 166 xSeries 345 Type 8670: Hardware Maintenance Manual and Troubleshooting Guide...
Page 167: Appendix A. Getting Help And Technical Assistance
If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This appendix contains information about where to go for additional...
Page 168: Software Service And Support
Software service and support Through IBM Support Line, you can get telephone assistance, for a fee, with usage, configuration, and software problems with xSeries servers, IntelliStation workstations, and appliances. For information about which products are supported by Support Line in your country or region, go to http://www.ibm.com/services/sl/products/.
Page 169: Appendix B. Notices
Web sites. The materials at those Web sites are not part of the materials for this IBM product, and use of those Web sites is at your own risk. IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.
Page 170: Trademarks
OS/2 WARP Lotus, Lotus Notes, SmartSuite, and Domino are trademarks of Lotus Development Corporation and/or IBM Corporation in the United States, other countries, or both. ActionMedia, LANDesk, MMX, Pentium, and ProShare are trademarks of Intel Corporation in the United States, other countries, or both.
Page 171: Product Recycling And Disposal
IBM makes no representations or warranties with respect to non-IBM products. Support (if any) for the non-IBM products is provided by the third party, not IBM. Some software may differ from its retail version (if available), and may not include user manuals or all program functionality.
Page 172: Industry Canada Class A Emission Compliance Statement
Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits.IBM is not responsible for any radio or television interference causedby using other than recommended cables and connectors or by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment.
Page 173: Taiwanese Class A Warning Statement
Taiwanese Class A warning statement Chinese Class A warning statement Japanese Voluntary Control Council for Interference (VCCI) statement Appendix B. Notices...
Page 174 xSeries 345 Type 8670: Hardware Maintenance Manual and Troubleshooting Guide...
Page 176 Part Number: 48P9718 (1P) P/N: 48P9718...

IBM Xseries 345 8670 Maintenance Manual

About this Manual

Chapter 1. General Information

Chapter 2. Configuring Your Server

Chapter 3. Diagnostics

Chapter 4. Customer Replaceable Units

Chapter 5. Field Replaceable Units

Chapter 6. Symptom-To-FRU Index

Chapter 7. Parts Listing Xseries 345 Type 8670

Chapter 8. Related Service Information

Appendix A. Getting Help and Technical Assistance

Appendix B. Notices

Quick Links

Troubleshooting

Related Manuals for IBM Xseries 345 8670

Summary of Contents for IBM Xseries 345 8670

Table of Contents