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VTech ErisTerminal VSP735 Administrator And Provisioning Manual
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VTech ErisTerminal VSP735 Administrator And Provisioning Manual

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ErisTerminal
SIP Deskset
VSP735
Administrator and Provisioning Manual
Rev. 6 07/15

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Summary of Contents for VTech ErisTerminal VSP735

  • Page 1 ® ErisTerminal SIP Deskset VSP735 Administrator and Provisioning Manual Rev. 6 07/15...

  • Page 2: Table Of Contents

    VSP735 Administrator and Provisioning Manual ONTENTS Preface ...................... 6 Text Conventions ........................ 7 Audience..........................7 Related Documents ......................7 Introducing the VSP735 ................8 About the VSP735 deskset....................9 Quick Reference Guide ....................10 Programmable Keys ......................12 Other possible programmable key settings ............13 LED Behavior ........................14 Network Requirements .....................
  • Page 3 VSP735 Administrator and Provisioning Manual General Account Settings ................39 Dial Plan......................41 SIP Server Settings ..................42 Registration Settings ..................42 Outbound Proxy Settings ................42 Backup Outbound Proxy Settings ..............43 Audio Settings ....................43 Quality of Service ..................44 Signaling Settings ..................
  • Page 4 VSP735 Administrator and Provisioning Manual Broadsoft Phonebook Settings..............74 Call History ......................75 Servicing Pages........................76 Reboot ......................... 76 Time and Date ..................... 76 Time and Date Format .................. 77 Network Time Settings .................. 77 Time Zone and Daylight Savings Settings ............77 Manual Time Settings..................
  • Page 5 VSP735 Administrator and Provisioning Manual "time_date" Module: Time and Date Settings ..............119 "log" Module: Log Settings....................123 "remoteDir" Module: Remote Directory Settings.............124 "web" Module: Web Settings ..................129 "user_pref" Module: User Preference Settings ...............130 General configuration file settings ..............130 MAC-specific configuration file settings .............130 "call_settings"...

  • Page 6: Preface

    Purchase date: _______________________________ Place of purchase: ____________________________ Both the model and serial numbers of your VTech product can be found on the bottom of the console. Save your sales receipt and original packaging in case it is necessary to return your telephone for warranty service.

  • Page 7: Text Conventions

    NAT traversal settings, and so on. As the VSP735 SIP deskset becomes certified for IP PBX equipment or services, VTech may publish interop guides for those specific services. The interop guides will recommend second-party devices and settings, along with VSP735-specific configurations for optimal performance with those services.

  • Page 8: Introducing The Vsp735

    VSP735 Administrator and Provisioning Manual H A P T E R VSP735 NTRODUCING THE This administrator and provisioning guide contains detailed instructions for configuring the VSP735 SIP deskset. Please read this guide before attempting to configure the VSP735. Some of the configuration tasks described in this chapter are duplicated in the Web User Interface (WebUI) described in the next chapter, but if you need to assign static IP addresses, they must be set at each device.

  • Page 9: About The Vsp735 Deskset

    VSP735 Administrator and Provisioning Manual About the VSP735 deskset The VTech VSP735 SIP deskset is a full-featured business phone designed to work with popular SIP telephone (IP PBX) equipment and services. Once you have ordered and configured your SIP equipment or service, the VSP735 enables you to make and receive calls as you would with any other business phone.

  • Page 10: Quick Reference Guide

    VSP735 Administrator and Provisioning Manual Quick Reference Guide The controls you will need to use to configure the VSP735 manually are described below. MENU Press to display the phone menu. NAVIGATION KEY While in menus, press  or  to scroll through the menu, highlight items or change settings.
  • Page 11 VSP735 Administrator and Provisioning Manual Wall-mounting VSP735 slots stand slots Power jack Ethernet port PC port Handset jack Back to Contents Introducing the VSP735...

  • Page 12: Programmable Keys

    VSP735 Administrator and Provisioning Manual Programmable Keys The table below lists the default settings for the programmable feature keys (PFKs). The key assignments on your phone may be different. Some keys may be programmed as Quick Dial keys, for example. You can assign functions to programmable keys using the phone menu (Main Menu >...

  • Page 13: Other Possible Programmable Key Settings

    VSP735 Administrator and Provisioning Manual Other possible programmable key settings  Call Forward No Answer—Turns Call Forward No Answer (CFNA) on and off. When CFNA is on, unanswered incoming calls are forwarded to another number after a specified delay.  Call Forward Busy—Turns Call Forward Busy (CFB) on and off.

  • Page 14: Led Behavior

    VSP735 Administrator and Provisioning Manual LED Behavior The programmable keys have LEDs that indicate various states. Table 3. VSP735 LED behavior Key function LED Activity Description Account Flashing ORANGE Account not registered Steady GREEN Dialing or on a call Quickly flashing GREEN Ringing incoming call Slowly flashing GREEN Held call...

  • Page 15: Network Requirements

    VSP735 Administrator and Provisioning Manual Network Requirements A simple VSP735 SIP deskset installation example is shown in Figure 1. A switched network topology is recommended for your LAN (using standard 10/100 Ethernet switches that carry traffic at a nominal rate of 100 Mbit/s). The office LAN infrastructure should use Cat.-5/Cat.-5e cable.

  • Page 16: Vsp735 Configuration Methods

    VSP735 Administrator and Provisioning Manual VSP735 Configuration Methods You can configure the VSP735 using one of the following methods:  From the VSP735 itself, using the menus. The VSP735 menus are best suited to configuring a few settings, perhaps after the initial setup has been done. For administrators, the settings available on the VSP735 menus include network settings, account settings, and provisioning settings.

  • Page 17: Adding A Custom Logo

    Uploading a logo is done using the configuration file. The parameters for uploading a custom logo are described in “Uploading a custom logo” on page 17. The default logo for bootup and idle mode is the vtech logo. 11:09pm 01/25/14 Line 1 Line...

  • Page 18: Customizing Soft Keys

    VSP735 Administrator and Provisioning Manual Customizing Soft Keys The configuration file allows you to select which soft keys can appear on the Idle screen, the Active Call screen, the Held Call screen and the Live Dial screen. You can also specify the position of each soft key.
  • Page 19 VSP735 Administrator and Provisioning Manual Table 4. Custom Soft Keys Screen Available Soft Keys Soft Key Text Settings Settings Call Active Blank Park Call Park Hold Hold Transfer Transfer Conference Conf XferLine (visible with more than one call) XferCall ConfLine (visible with more than one call) ConfCall Call Held Blank...

  • Page 20: Custom Soft Key Configuration File Settings

    VSP735 Administrator and Provisioning Manual Table 4. Custom Soft Keys Screen Available Soft Keys Soft Key Text Live Dial Blank Directory Directory Call Log Call Log Redial Redial Messages Message Dial Dial Input (letter/number selection) Cancel Cancel Backspc Backspc Custom soft key configuration file settings The custom soft keys parameters are included in the "softkey"...

  • Page 21: Configuration Using The Phone Menus

    VSP735 Administrator and Provisioning Manual H A P T E R ONFIGURATION SING THE HONE ENUS The VSP735 Main Menu has the following sub-menus:  Features—manage calls, view and add directory entries, view call history, access messages, and use the speed dial menu. ...

  • Page 22: Viewing The Main Menu

    VSP735 Administrator and Provisioning Manual Viewing the Main Menu To use the VSP735 menu: 1. When the VSP735 is idle, press MENU. The Main Menu appears. Main Menu 1.Features 2.Status 3.User settings 4.Admin settings Back Select   2. Press to highlight the desired sub-menu, and then press SELECT.

  • Page 23: Product Info

    VSP735 Administrator and Provisioning Manual Status 1.Network 2.Line 3.Product Info 4.Cordless Accessories Back Select   3. On the Status menu, press to highlight the desired menu, and then press SELECT. The available status menus are listed in Table 5. Table 5.
  • Page 24 VSP735 Administrator and Provisioning Manual Table 5. Status menu summary Menu Information listed 3. Product Info  Model number  Serial number  MAC address  Boot version  Software version  V-Series  Hardware version  EMC version 4. Cordless Accessories ...

  • Page 25: Viewing Line Status

    VSP735 Administrator and Provisioning Manual Viewing Line status To view line status, from the Status menu, select Line. The Line menu lists the available lines, along with icons indicating each line's current registration status. Line LINE 1 LINE 2 LINE 3 LINE 4 LINE 5 Back...

  • Page 26: Using The Admin Settings Menu

    VSP735 Administrator and Provisioning Manual Using the Admin Settings Menu To access the Admin Settings menu: 1. When the VSP735 is idle, press MENU.  The Main Menu appears. Main Menu 1.Features 2.Status 3.User settings 4.Admin settings Back Select  ...
  • Page 27 VSP735 Administrator and Provisioning Manual Table 7. Admin setting summary Setting Options 3. Provisioning 1. Server 2. Login 3. Password 4. Reset to default Press SELECT to display a screen that allows you to reset the phone to factory default settings. 5.

  • Page 28: Using The Network Setting Menu

    VSP735 Administrator and Provisioning Manual Using the Network Setting menu Use the Network setting menu to configure network-related settings for the VSP735. For more information about these settings, see “Basic Network Settings” on page 62 “Advanced Network Settings” on page To use the Network setting menu: ...
  • Page 29 VSP735 Administrator and Provisioning Manual DHCP is enabled by default, which means the VSP735 will get its IP address from the network. When DHCP is disabled, you must enter a static IP address for the VSP735. You must be familiar with TCP/IP principles and protocols to configure static IP settings.
  • Page 30 VSP735 Administrator and Provisioning Manual VLAN ID WAN VLan: Disabled WAN port: PC VLan: Disabled PC port: Cancel Save  3. Press and enter the WAN port number. Use the dial pad and the Backspc soft key to enter characters. The valid range is 0 to 4095. ...

  • Page 31: Using The Line Menu

    VSP735 Administrator and Provisioning Manual Using the Line menu Use the Line menu to configure line-specific settings for the phone. To use the Line setting menu:  1. From the Admin Settings menu, press to highlight Line, and then press SELECT.The Line menu appears.
  • Page 32 VSP735 Administrator and Provisioning Manual For more information about these settings, see “SIP Account Management” on page 3. Edit the Line settings using the dial pad and the soft keys available for each setting:  Backspc —deletes a character  —enables you to enter numbers, lower case letters, or upper case letters using the dial pad.

  • Page 33: Using The Provisioning Menu

    VSP735 Administrator and Provisioning Manual Using the Provisioning menu Use the Provisioning menu to manually configure auto-provisioning settings. For more information about auto-provisioning, see “Provisioning” on page 81 “Provisioning Using Configuration Files” on page On the Provisioning menu you can configure: ...

  • Page 34: Using The Webui

    VSP735 Administrator and Provisioning Manual H A P T E R SING THE The WebUI allows you to configure all aspects of VSP735 deskset operation, including account settings, programmable keys, network settings, contact lists, and provisioning settings. The WebUI is embedded in the VSP735 operating system. When you access the WebUI, you are accessing it on the device, not on the Internet.

  • Page 35: Using The Web User Interface (Webui)

    VSP735 Administrator and Provisioning Manual Using the Web User Interface (WebUI) The Web User Interface (WebUI) resides on the VSP735 deskset. You can access it using an Internet browser. After you log in to the WebUI, you can configure the VSP735 on the following pages: ...
  • Page 36 VSP735 Administrator and Provisioning Manual To access the WebUI: 1. Ensure that your computer is connected to the same network as the VSP735. Your computer may already be connected to the network through the PC port on the back of the VSP735.

  • Page 37: Saving Your Settings

    VSP735 Administrator and Provisioning Manual The settings tables in this section contain settings that appear in the WebUI and their equivalent settings in the configuration file template. You can use the configuration file template to create custom configuration files. Configuration files can be hosted on a provisioning server and used for automatically configuring phones.

  • Page 38: Status Page

    VSP735 Administrator and Provisioning Manual Status Page The WebUI System Status page is equivalent to the Status menu on the VSP735. System Status The System Status page shows:  General information about your device, including model, MAC address, and software version ...

  • Page 39: System Pages

    VSP735 Administrator and Provisioning Manual System Pages SIP Account Management On the SIP Account Management pages, you can configure each account you have ordered from your service provider. The SIP Account settings are also available as parameters in the configuration file. See “"sip_account"...
  • Page 40 VSP735 Administrator and Provisioning Manual Setting Description Authentication name If authentication is enabled on the server, enter the authentication name (or authentication ID) for authentication with the server. Authentication password If authentication is enabled on the server, enter the authentication password for authentication with the server. Dial Plan Enter the dial plan, with dialing strings separated by a | symbol.

  • Page 41: Dial Plan

    VSP735 Administrator and Provisioning Manual Dial Plan The dial plan consists of a series of dialing rules, or strings, that determine whether what the user has dialed is valid and when the VSP735 should dial the number. Dialing rules must consist of the elements defined in the table below. Element Description Any dial pad key from 0 to 9, including # and *.

  • Page 42: Sip Server Settings

    VSP735 Administrator and Provisioning Manual SIP Server Settings Setting Description Server address Enter the IP address or domain name for the SIP server. Server port Enter the port number that the SIP server will use. Registration Settings Setting Description Server address Enter the IP address or domain name for the registrar server.

  • Page 43: Backup Outbound Proxy Settings

    VSP735 Administrator and Provisioning Manual Backup Outbound Proxy Settings Setting Description Server address Enter the IP address or domain name for the backup proxy server. Server port Enter the port number that the backup proxy server will use. Audio Settings Setting Description Ringer Tone...

  • Page 44: Quality Of Service

    VSP735 Administrator and Provisioning Manual Quality of Service Setting Description DSCP (voice) Enter the Differentiated Services Code Point (DSCP) value from the Quality of Service setting on your router or switch. DSCP (signalling) Enter the Differentiated Services Code Point (DSCP) value from the Quality of Service setting on your router or switch.

  • Page 45: Feature Access Codes Settings

    VSP735 Administrator and Provisioning Manual Feature Access Codes Settings If your IP PBX service provider uses feature access codes, then enter the applicable codes here. You can assign many of these features to programmable feature keys, which enables end users to press the keys to dial out the codes you enter here. To configure programmable feature keys, see “Programmable Keys”...

  • Page 46: Busy Lamp Field

    VSP735 Administrator and Provisioning Manual Setting Description Assignable to PFK? Group Call Pickup Enter the Group Call Pickup code. Dialing the code enables the user to answer a call ringing at another VSP735 that is part of the same group. Direct Call Pickup Enter the Direct Call Pickup code.

  • Page 47: Voicemail Settings

    VSP735 Administrator and Provisioning Manual Voicemail Settings Setting Description Enable MWI When enabled, the account subscribes to the "message Subscription summary" event package. The account may use the User ID or the service provider's "Mailbox ID". Mailbox ID Enter the URI for the mailbox ID. The phone uses this URI for the MWI subscription.

  • Page 48: Music On Hold Settings

    VSP735 Administrator and Provisioning Manual Music on Hold Settings Setting Description Enable Local MoH Enables or disables a hold-reminder tone that the user hears when a far-end caller puts the call on hold. Network Conference Settings Setting Description Enable Network Enables or disables network conferencing for account x.

  • Page 49: Call Settings

    VSP735 Administrator and Provisioning Manual Call Settings You can configure call settings for each account. Call Settings include Do Not Disturb and Call Forward settings. The call settings are also available as parameters in the configuration file. See “"call_settings" Module: Call Settings” on page 133.

  • Page 50: Call Forward

    VSP735 Administrator and Provisioning Manual Call Forward Setting Description Enable Call Forward Enables or disables call forwarding for all calls on that line. Always Select to enable. Target Number Enter a number to which all calls will be forwarded. Enable Call Forward Enables or disables forwarding incoming calls to the target Busy number if the number of active calls has reached the...

  • Page 51: User Preferences

    VSP735 Administrator and Provisioning Manual User Preferences On the User Preferences page, you can configure some basic settings for the phone and set hold reminder and call waiting settings. The User Preferences page is also available to phone users when they log on to the WebUI. The user preference settings are also available as parameters in the configuration file.

  • Page 52: Call Hold Reminder

    VSP735 Administrator and Provisioning Manual Call Hold Reminder Setting Description Enable Call Hold Enables or disables the call hold reminder tone. Select to Reminder Tone enable. Tone Interval (secs) Sets the interval for the call hold reminder tone, in seconds. Call Waiting Setting Description...

  • Page 53: Programmable Keys

    VSP735 Administrator and Provisioning Manual Programmable Keys The VSP735 has 16 dual-function programmable keys. You can assign up to 32 functions to the programmable keys on the Programmable Keys page. Keys can have identical functions, depending on the "Type" of key. For example, you can assign several Account keys to Account 1 to enable users to manage multiple calls on Account 1.
  • Page 54 VSP735 Administrator and Provisioning Manual Programmable Key Type Description Directory Configures the key to access the Directory menu. Users can then press the key to view the Directory menu. Call History Configures the key to access the Call History list. Users can then press the key to view the Call History list.
  • Page 55 VSP735 Administrator and Provisioning Manual Programmable Key Type Description Page Configures the key to call one or a group of phones. Pressing the key dials the Paging feature access code. You must enter the feature access code for Paging on the SIP Account Management page.

  • Page 56: Speed Dial Keys

    VSP735 Administrator and Provisioning Manual Programmable Key Type Description Call return Configures the key to dial the number of the last missed call. Group Call Pickup Enables the user to answer a call ringing at another extension. The call can be ringing at any extension in the phone's call pickup group.

  • Page 57: Speed Dial Keys

    VSP735 Administrator and Provisioning Manual To enter speed dial numbers: 1. In the Name column, enter the name associated with this speed-dial entry. 2. In the Value column, enter a phone number for the desired key. 3. In the Account column, select the account that this speed dial number will use. 4.

  • Page 58: Signaling Settings

    VSP735 Administrator and Provisioning Manual Signaling Settings The signalling settings are also available as parameters in the configuration file. See “"network" Module: Network Settings” on page 112. After entering information on this page, click to save it. Voice Click the link for each setting to see the matching configuration file parameter in “"network"...

  • Page 59: Ringer Settings

    VSP735 Administrator and Provisioning Manual Setting Description Max Public RTP port Enter the upper limit of the RTP port range. Ringer Settings The Ringer Settings enable you to provide a distinctive ringing feature via the custom Alert-Info header associated with an incoming call. This setting overrides the ringer tone you have set for the account.

  • Page 60: Paging Zone

    VSP735 Administrator and Provisioning Manual Setting Description Distinctive Ringing Text Enter the text that will match the "info" parameter and play the ringer tone. The matching of the "info" parameter and Distinctive Ringing Text is case sensitive. The maximum length of the Distinctive Ringing Text is 40 characters. Tone Select the desired ringer from the list.
  • Page 61 VSP735 Administrator and Provisioning Manual Setting Description Priority Select the paging zone priority from 1 to 10. Zones with a priority higher than another zone can interrupt the lower-priority zone's active page. In addition, a call priority setting is available in the configuration file (page_zone.call_priority_threshold).

  • Page 62: Network Pages

    VSP735 Administrator and Provisioning Manual Network Pages You can set up the VSP735 for your network configuration on the Network pages. Your service provider may require you to configure your network to be compatible with its service, and the VSP735 settings must match the network settings. The network settings are also available as parameters in the configuration file.

  • Page 63: Advanced Network Settings

    VSP735 Administrator and Provisioning Manual Advanced Network Settings VLAN You can organize your network and optimize VoIP performance by creating a virtual LAN for phones and related devices. Click the link for each setting to see the matching configuration file parameter in “"network"...

  • Page 64: Lldp-Med

    VSP735 Administrator and Provisioning Manual LLDP-MED Setting Description Enable LLDP-MED Enables or disables Link Layer Discovery Protocol for Media Endpoint Devices (LLDP-MED). LLDP-MED is a standards-based discovery protocol supported on some network switches. It is required for auto-configuration with VLAN settings. Packet Interval (secs) Sets the LLDP-MED packet interval (in seconds).

  • Page 65: Contacts Pages

    VSP735 Administrator and Provisioning Manual Contacts Pages Local Directory On the Local Directory page, you can manage your local directory entries. You can sort, edit, delete, and add contact information for up to 200 entries. In order to back up your contacts or import another local directory file, the page also enables you to export and import your phone's local directory.
  • Page 66 VSP735 Administrator and Provisioning Manual Table 8. Local Directory commands Click To... Sort the list by last name. Edit information for an entry View the next page of entries. View the last page of entries. View the first page of entries. Delete selected entries from the directory.

  • Page 67: Create Local Directory Entry

    VSP735 Administrator and Provisioning Manual Create Local Directory Entry Setting Description Range Default First Name Enter the appropriate names in these fields. The maximum length Blank Last Name of the first name and last name fields is 15 characters. Ringer Tone Sets a unique ringer tone for calls Auto, Tone 1-10 Tone 1...

  • Page 68: Blacklist

    VSP735 Administrator and Provisioning Manual Blacklist On the Blacklist page, you can manage local blacklist entries. The VSP735 rejects calls from numbers that match blacklist entries. You can sort, edit, delete, and add up to 200 blacklist entries. In order to back up your blacklist entries or import another local blacklist file, the page also enables you to export and import the blacklist.

  • Page 69: Create Blacklist Entry

    VSP735 Administrator and Provisioning Manual Table 9. Blacklist commands Click To... Add a new entry. Delete all entries. Import a blacklist file. Export the blacklist. To add a new blacklist entry: 1. Click The Create Blacklist Entry page appears. 2. Enter the required information as described in the following table. Create Blacklist Entry Setting Description...

  • Page 70: Blacklist Import/Export

    VSP735 Administrator and Provisioning Manual Blacklist Import/Export The best way to create a blacklist file for import is to first export the blacklist from the VSP735. After exporting the file, open it in an .xml editor and add or modify entries. Importing a blacklist file adds the imported blacklist entries to existing entries.

  • Page 71: Ldap

    VSP735 Administrator and Provisioning Manual LDAP The phone supports remote Lightweight Directory Access Protocol (LDAP) directories. An LDAP directory is hosted on a remote server and may be the central directory for a large organization spread across several cities, offices, and departments. You can configure the phone to access the directory and allow users to search the directory for names and telephone numbers.
  • Page 72 (no spaces). Your directory may include attributes like "cn" (common name) or "ou" (organizational unit) or "dc" (domain component). For example: ou=accounting,dc=vtech,dc=com Maximum number of Sets the maximum number of entries returned for an LDAP entries search.
  • Page 73 VSP735 Administrator and Provisioning Manual Setting Description Work number attribute Sets the attribute for the work number. What you enter here should match the work number attribute for entries on the LDAP server (telephoneNumber, for example). This helps ensure that the phone displays LDAP entries in the same format as the Local Directory.

  • Page 74: Broadsoft

    VSP735 Administrator and Provisioning Manual Broadsoft The phone supports access to the Broadsoft Phonebook. Users can search for and call contacts that are hosted on the Broadsoft Phonebook. On the Broadsoft Phonebook Settings page, you must enter the path and credentials to enable the phone to access the Broadsoft Phonebook.

  • Page 75: Call History

    VSP735 Administrator and Provisioning Manual Call History The Call History page has no configurable settings. It displays Missed Calls, Received Calls, and Dialed Calls. Users can view their call history and "click to dial" numbers if click to dial is enabled. Back to Contents Using the WebUI...

  • Page 76: Servicing Pages

    VSP735 Administrator and Provisioning Manual Servicing Pages Reboot To manually reboot the VSP735 and apply settings that you have updated, click Time and Date On the Time and Date page, you can manually set the time and date, and the time and date formats.

  • Page 77: Time And Date Format

    VSP735 Administrator and Provisioning Manual Time and Date Format Click the link for each setting to see the matching configuration file parameter in “"time_date" Module: Time and Date Settings” on page 119. Default values and ranges are listed there. Setting Description Date Format Sets the date format.

  • Page 78: Manual Time Settings

    VSP735 Administrator and Provisioning Manual Setting Description DST End: Month If User-defined DST is enabled, set the end date and time for daylight savings: Month, week, day, and hour. DST End: Week DST End: Day DST End: Hour Daylight Savings Offset If User-defined DST is enabled, this specifies the daylight savings adjustment (in minutes) to be applied when the current time is between Daylight Savings Start and...

  • Page 79: Firmware Upgrade

    VSP735 Administrator and Provisioning Manual Firmware Upgrade You can update the VSP735 with new firmware using the following methods:  Retrieving a firmware update file from a remote host computer and accessed via a URL. This central location may be arranged by you, an authorized ErisTerminal dealer, or your SIP service provider.

  • Page 80: Manual Firmware Update And Upload

    VSP735 Administrator and Provisioning Manual Manual Firmware Update and Upload On the Manual Firmware Update Settings page, you can upgrade the VSP735 firmware using a file located on your computer or local network. To update the firmware using a file on your computer or local network: 1.

  • Page 81: Provisioning

    VSP735 Administrator and Provisioning Manual Provisioning Provisioning refers to the process of acquiring and applying new settings for the VSP735 using configuration files retrieved from a remote computer. After a VSP735 is deployed, subsequent provisioning can update the VSP735 with new settings; for example, if your service provider releases new features.

  • Page 82: Provisioning Settings

    VSP735 Administrator and Provisioning Manual Provisioning Settings Setting Description Server URL URL of the provisioning file(s). The format of the URL must be RFC 1738 compliant, as follows: "<schema>://<user>:<password>@ <host>:<port>/<url-path>" "<user>:<password>@" may be empty. "<port>" can be omitted if you do not need to specify the port number.

  • Page 83: Dhcp Settings

    VSP735 Administrator and Provisioning Manual DHCP Settings Setting Description Use DHCP Options Enables the VSP735 to use DHCP options to locate and retrieve the configuration file. When selected, the VSP735 automatically attempts to get a provisioning server address, and then the configuration file. If DHCP options do not locate a configuration file, then the server provisioning string is checked.

  • Page 84: Resynchronization

    VSP735 Administrator and Provisioning Manual Resynchronization Setting Description Mode Sets which files the VSP735 checks for at regular intervals. It can check for configuration files, firmware update files (from the URL entered on the Firmware Server Settings page), or both. Note: When checking for both configuration and firmware files, the firmware URL can be within the config file.

  • Page 85: Export Configuration

    VSP735 Administrator and Provisioning Manual Export Configuration You can export all the settings you have configured on the WebUI and save them as a configuration file on your computer. You can then use this configuration file as a backup, or use it to update other phones.

  • Page 86: Security

    VSP735 Administrator and Provisioning Manual Security On the Security page you can reset the admin password, reset the user password, and enter web server settings. The security settings are also available as parameters in the configuration file. See “"web" Module: Web Settings” on page 129.

  • Page 87: Web Server

    VSP735 Administrator and Provisioning Manual Web Server Setting Description HTTP Server port Port used by the HTTP server. Enable Secure Browsing Sets the server to use the HTTPS protocol. HTTPS Server port Port used by the HTTPS server. To configure Web Server Settings: 1.

  • Page 88: System Logs

    VSP735 Administrator and Provisioning Manual System Logs On the Syslog Settings page, you can enter settings related to system logging activities. It supports the following logging modes:  Syslog server  Volatile file Under Network Trace, you can capture network traffic related to the phone's activity and save the capture as a .pcap file.

  • Page 89: Network Trace

    VSP735 Administrator and Provisioning Manual The logging levels are:  CRITICAL: Operating conditions to be reported or corrected immediately (for example, an internal component failure or file system error).  ERROR: Non-urgent failures—unexpected conditions that won't cause the device to malfunction. ...

  • Page 90: Provisioning Using Configuration Files

    VSP735 Administrator and Provisioning Manual H A P T E R ROVISIONING SING ONFIGURATION ILES Provisioning using configuration files is the quickest way to configure multiple VSP735 desksets and other ErisTerminal products. You can place configuration files on a provisioning server, where the VSP735 desksets retrieve the files and update their configuration automatically.

  • Page 91: The Provisioning Process

    General file: <model>.cfg.  MAC-specific file: <model>_<MAC Address>.cfg. The <model> variable is the VTech product model: VSP735, for example. If the provisioning URL specifies both a path and filename, then the VSP735 retrieves only the configuration file specified. 3. The VSP735 restarts after one minute of inactivity. Please wait while the phone reboots appears on the VSP735 screen.

  • Page 92: Resynchronization: Configuration File Checking

    VSP735 Administrator and Provisioning Manual “Configuration File Parameter Guide” on page 98 for the options and value ranges available for each configuration file setting. Resynchronization: configuration file checking You can select a number of options that determine when the VSP735 checks for new configuration files.

  • Page 93: Configuration File Types

     General file: <model>.cfg  MAC-specific file: <model>_<MAC Address>.cfg The <model> variable is the VTech product model; for example, VSP725. For more information about the MAC-specific configuration file, see “Guidelines for the MAC-Specific configuration file” on page If the provisioning URL specifies a path only with no filename, then by default the VSP735 will fetch both files.

  • Page 94: Data Files

    VSP735 Administrator and Provisioning Manual Data Files The configuration file can also include links to data files for product customization. Allowed data types include the following:  Directory (contacts, blacklist) in .xml format  Certificates (server, provisioning, LDAP, Broadsoft) in pem format ...

  • Page 95: Configuration File Tips And Security

    VSP735 MAC address, which is printed on a label on the back of the device, or available on the MENU > Status > Product Info screen. For example, a VTech VSP735 deskset with the MAC address of 00:11:A0:10:6F:2D would download the VSP735_0011A0106F2D.cfg file.

  • Page 96: Securing Configuration Files With Aes Encryption

    VSP735 Administrator and Provisioning Manual Securing configuration files with AES encryption You can encrypt your configuration files to prevent unauthorized users modifying the configuration files. The VSP735 firmware decrypts files using the AES 256 algorithm. After encrypting a file and placing it on your provisioning server, you can enable the VSP735 to decrypt the file after fetching it from the server.
  • Page 97 VSP735 Administrator and Provisioning Manual To enable configuration file decryption: 1. On the WebUI, click Servicing > Provisioning. 2. On the Provisioning page under Resynchronization, select Use Encryption for configuration file. 3. Enter the 16-character passphrase that you created when you encrypted the configuration file.

  • Page 98: Configuration File Parameter Guide

    VSP735 Administrator and Provisioning Manual H A P T E R ONFIGURATION ARAMETER UIDE This chapter lists the available options for all the settings within the VSP735 configuration file. Most settings in the configuration file have an equivalent in the WebUI (see the settings tables in “Using the WebUI”...

  • Page 99: Sip_Account" Module: Sip Account Settings

    VSP735 Administrator and Provisioning Manual  “"file" Module: Imported File Settings” on page 139  “"tone" Module: Tone Definition Settings” on page 142  “"profile" Module: Password Settings” on page 145  “"page_zone" Module: Paging Zone Settings” on page 146 ...
  • Page 100 VSP735 Administrator and Provisioning Manual Setting: sip_account.x.inter_digit_timeout Description: Sets the inter-digit timeout (in seconds) for account x. The inter-digit timeout sets how long the VSP735 waits after the last digit is entered before dialing the number. Values: 1–10 Default: Setting: sip_account.x.maximum_call_number Description: Sets the maximum number of concurrent active calls allowed for that...
  • Page 101 VSP735 Administrator and Provisioning Manual Setting: sip_account.x.primary_sip_server_port Description: Sets the SIP server port for account x. Values: 1–65535 Default: 5060 Setting: sip_account.x.primary_registration_server_address Description: Sets the registration server IP address for account x. Values: Text string Default: Blank Setting: sip_account.x.primary_registration_server_port Description: Sets the registration server port for account x.
  • Page 102 VSP735 Administrator and Provisioning Manual Setting: sip_account.x.backup_outbound_proxy_server_port Description: Sets the backup outbound proxy server port for account x. Values: 1–65535 Default: 5060 Setting: sip_account.x.codec_priority.1 Description: Sets the highest-priority codec for account x. Values: g711u, g711a, g729a/b, Default: g711u g726, g722 Setting: sip_account.x.codec_priority.2 Description:...
  • Page 103 VSP735 Administrator and Provisioning Manual Setting: sip_account.x.g729_annexb_enable Description: Enables G.729 Annex B, with voice activity detection (VAD) and bandwidth-conserving silence suppression. This setting applies only when G.729a/b is selected in a sip_account.x.codec_priority parameter. Values: 0 (disabled), 1 (enabled) Default: Setting: sip_account.x.dscp Description: Sets the Voice Quality of Service Layer 3 - DSCP for account x.
  • Page 104 VSP735 Administrator and Provisioning Manual Setting: sip_account.x.access_code_park_call Description: Sets the Call Park feature access code for account x. Values: Text string Default: Blank Setting: sip_account.x.access_code_retrieve_parked_call Description: Sets the retrieve parked call feature access code for account x. Values: Text string Default: Blank Setting:...
  • Page 105 VSP735 Administrator and Provisioning Manual Setting: sip_account.x.access_code_cfna_off Description: Sets the Call Forward No Answer OFF feature access code for account x. Values: Text string Default: Blank Setting: sip_account.x.access_code_cfb_on Description: Sets the Call Forward Busy ON feature access code for account x. Values: Text string Default:...
  • Page 106 VSP735 Administrator and Provisioning Manual Setting: sip_account.x.access_code_call_waiting_off Description: Sets the Call Waiting OFF feature access code for account x. Values: Text string Default: Blank Setting: sip_account.x.access_code_group_call_pickup Description: Sets the Group Call Pickup feature access code for account x. Values: Text string Default: Blank Setting:...
  • Page 107 VSP735 Administrator and Provisioning Manual Setting: sip_account.x.mwi_enable Description: Enables or disables message waiting indicator subscription for account x. Enable if SUBSCRIBE and NOTIFY methods are used for MWI. Values: 0 (disabled), 1 (enabled) Default: Setting: sip_account.x.mwi_subscription_expires Description: Sets the MWI subscription expiry time (in seconds) for account x. Values: 0–65535 Default:...
  • Page 108 VSP735 Administrator and Provisioning Manual Setting: sip_account.x.nat_traversal_udp_keep_alive_enable Description: Enables or disables UDP keep-alives. Keep-alive packets are used to maintain connections established through NAT. Values: 0 (disabled), 1 (enabled) Default: Setting: sip_account.x.nat_traversal_udp_keep_alive_interval Description: Sets the interval (in seconds) for sending UDP keep-alives. Values: 0–65535 Default:...

  • Page 109: Mac-Specific Configuration File Settings

    VSP735 Administrator and Provisioning Manual Setting: sip_account.x.sip_session_timer_max Description: Sets the session timer maximum value (in seconds) for account x. Values: 0–65535 Default: 1800 Setting: sip_account.x.check_trusted_certificate Description: Enables or disables accepting only a trusted TLS certificate for account x. Values: 0 (disabled), 1 (enabled) Default: Setting: sip_account.use_first_trusted_certificate_for_all...
  • Page 110 VSP735 Administrator and Provisioning Manual Values: Text string Default: Blank Setting: sip_account.x.display_name Description: Sets the text portion of the caller ID that is displayed for outgoing calls using account x. Values: Text string Default: Blank Setting: sip_account.x.user_id Description: Sets the account ID for account x. Depending on your service provider's specifications, this could be an extension number.
  • Page 111 VSP735 Administrator and Provisioning Manual Setting: sip_account.x.blf_list_uri Description: Sets the Busy Lamp Field (BLF) list URI for account x. The device will retrieve the list from this location. Values: SIP URI text string Default: Blank Setting: sip_account.x.mwi_uri Description: Sets the MWI URI that will be used for MWI subscription. If this setting is left blank, the VSP735 uses the account x user ID for MWI subscription.

  • Page 112: Network" Module: Network Settings

    VSP735 Administrator and Provisioning Manual "network" Module: Network Settings The network settings follow the format: network.[element]. General configuration file settings Setting: network.rtp.port_start Description: Sets the Local RTP port range start. Values: 1–65535 Default: 18000 Setting: network.rtp.port_end Description: Sets the Local RTP port range end. Values: 1–65535 Default:...
  • Page 113 Default: Blank Setting: network.vendor_class_id Description: Sets the vendor ID for DHCP option 60. Values: Text string Default: Vtech Vesa VSP735 Setting: network.user_class Description: Sets the user class for DHCP option 77. Values: Text string Default: Vtech Vesa VSP735 Back to Contents...

  • Page 114: Mac-Specific Configuration File Settings

    VSP735 Administrator and Provisioning Manual Setting: network.ip_dns_cache_clear_timeout Description: Sets the interval (in minutes) between removing all caching and performing a new DNS lookup. Set to 0 to remove all caching and perform a DNS lookup for every outgoing request and response (TTL=0 emulation).
  • Page 115 VSP735 Administrator and Provisioning Manual Setting: network.ip.static_ip_addr Description: Sets a static IP address for the network. Values: Text string (IPv4) Default: Blank Setting: network.ip.subnet_mask Description: Sets the subnet mask for the network. Values: Text string (IPv4) Default: Blank Setting: network.ip.gateway_addr Description: Sets the Gateway IP address.

  • Page 116: Provisioning" Module: Provisioning Settings

    VSP735 Administrator and Provisioning Manual "provisioning" Module: Provisioning Settings The provisioning settings follow the format: provisioning.[element]. All these settings are exported when you manually export the configuration from the VSP735. All the provisioning settings are included in the general configuration file. Setting: provisioning.click_to_dial Description:...
  • Page 117 VSP735 Administrator and Provisioning Manual Setting: provisioning.server_password Description: Sets the authentication password for the provisioning server. Values: Text string Default: Blank Setting: provisioning.dhcp_option_enable Description: Enables or disables using DHCP options for locating the configuration and firmware files. Values: 0 (disabled), 1 (enabled) Default: Setting: provisioning.dhcp_option_priority_1...
  • Page 118 VSP735 Administrator and Provisioning Manual Setting: provisioning.resync_time Description: Sets the interval (in minutes) between checks for new firmware and/or configuration files. Values: 0–65535 Default: 0 (OFF) Setting: provisioning.remote_check_sync_enable Description: Enables or disables remotely triggering the device to check for new firmware and/or configuration files.

  • Page 119: Time_Date" Module: Time And Date Settings

    VSP735 Administrator and Provisioning Manual "time_date" Module: Time and Date Settings The time and date settings follow the format: time_date.[element]. All these settings are exported when you manually export the configuration from the VSP735. All the time and date settings are included in the general configuration file. Setting: time_date.date_format Description:...
  • Page 120 VSP735 Administrator and Provisioning Manual Values: Pacific/Pago_Pago, Pacific/Honolulu, Default: America/New_York America/Adak, America/Anchorage, America/Vancouver, America/Tijuana, America/Los_Angeles, America/Edmonton, America/Chihuahua, America/Denver, America/Phoenix, America/Winnipeg, Pacific/Easter, America/Mexico_City, America/Chicago, America/Nassau, America/Montreal, America/Grand_Turk, America/Havana, America/New_York, America/Caracas, America/Halifax, America/Santiago, America/Asuncion, Atlantic/Bermuda, Atlantic/Stanley, America/Port_of_Spain, America/St_Johns, America/Godthab, America/Argentina/Buenos_Aires, America/Fortaleza, America/Sao_Paulo, America/Noronha, Atlantic/Azores, GMT, America/Danmarkshavn, Atlantic/Faroe, Europe/Dublin, Europe/Lisbon,...
  • Page 121 VSP735 Administrator and Provisioning Manual Setting: time_date.daylight_saving_auto_adjust Description: Sets the device to automatically adjust clock for daylight savings. Values: 0 (disabled), 1 (enabled) Default: Setting: time_date.daylight_saving_user_defined Description: Enables or disables manual daylight savings configuration. Values: 0 (disabled), 1 (enabled) Default: Setting: time_date.daylight_saving_start_month Description:...
  • Page 122 VSP735 Administrator and Provisioning Manual Setting: time_date.daylight_saving_end_week Description: Sets the week that daylight savings time ends. Values: 1–5 Default: Setting: time_date.daylight_saving_end_day Description: Sets the day that daylight savings time ends. Values: Sunday, Monday, Tuesday, Default: Sunday Wednesday, Thursday, Friday, Saturday Setting: time_date.daylight_saving_end_hour Description:...

  • Page 123: Log" Module: Log Settings

    VSP735 Administrator and Provisioning Manual "log" Module: Log Settings The log settings control system logging activities. System logging may be required for troubleshooting purposes. The following logging modes are supported:  Serial/Console—system log output to an external console using a serial/RS-232 cable ...

  • Page 124: Remotedir" Module: Remote Directory Settings

    VSP735 Administrator and Provisioning Manual "remoteDir" Module: Remote Directory Settings The remote directory settings follow the format: remoteDir.[element]. All these settings are exported when you manually export the configuration from the VSP735. All the remote directory settings are included in the general configuration file. Setting: remoteDir.ldap_enable Description:...
  • Page 125 Sets the LDAP search base. This sets where the search begins in the directory tree structure. Enter one or more attribute definitions, separated by commas (no spaces). Your directory may include attributes like "cn" (common name) or "ou" (organizational unit) or "dc" (domain component). For example, ou=accounting,dc=vtech,dc=com Values: Text string Default:...
  • Page 126 VSP735 Administrator and Provisioning Manual Setting: remoteDir.ldap_number_filter Description: Sets the LDAP number filter. Values: Text string Default: Blank Setting: remoteDir.ldap_firstname_attribute Description: Sets the name attributes. Enter the name attributes that you want the VSP735 to display for each entry returned after an LDAP search. Separate each attribute with a space.
  • Page 127 VSP735 Administrator and Provisioning Manual Setting: remoteDir.ldap_incall_lookup_enable Description: Enables or disables LDAP incoming call lookup. If enabled, the VSP735 searches the LDAP directory for the incoming call number. If the number is found, the VSP735 uses the LDAP entry for CID info. Values: 0 (disabled), 1 (enabled) Default:...
  • Page 128 VSP735 Administrator and Provisioning Manual Setting: remoteDir.broadsoft_password Description: Sets the Broadsoft Phonebook authentication password. Values: Text string Default: Blank Setting: remoteDir.broadsoft_dir_type Description: Sets the Broadsoft Phonebook directory type. Values: Group, GroupCommon, Default: Group Enterprise, EnterpriseCommon, Personal Setting: remoteDir.ldap_check_certificate Description: Enables or disables accepting only a trusted LDAP certificate. Values: 0 (disabled), 1 (enabled) Default:...

  • Page 129: Web" Module: Web Settings

    VSP735 Administrator and Provisioning Manual "web" Module: Web Settings The web settings control the web server IP, port, and security settings. The web settings follow the format: web.[element]. All the web settings are included in the general configuration file. Setting: web.http_port Description: Sets the http port when http is enabled.

  • Page 130: User_Pref" Module: User Preference Settings

    VSP735 Administrator and Provisioning Manual "user_pref" Module: User Preference Settings The user settings are accessible to the VSP735 user. These settings are useful for initial setup. You may wish to remove these settings from auto-provisioning update files so that users do have their own settings overwritten. The user preference settings follow the format: user_pref.[element].
  • Page 131 VSP735 Administrator and Provisioning Manual Setting: user_pref.hold_reminder.enable Description: Enables or disables audible hold reminder. Values: 0 (disabled), 1 (enabled) Default: Setting: user_pref.hold_reminder.interval Description: Sets the interval for the audible hold reminder in seconds. Values: 10–300 Default: Setting: user_pref.call_waiting.tone_enable Description: Enables or disables the call waiting tone. Values: 0 (disabled), 1 (enabled) Default:...
  • Page 132 VSP735 Administrator and Provisioning Manual Setting: user_pref.absent_timeout Description: Sets the absent timeout (the interval after going off hook with no action taken) in seconds. After the absent timeout, the phone returns to idle mode. Values: 10–60 Default: Setting: user_pref.speaker_volume Description: Sets the speakerphone volume.

  • Page 133: Call_Settings" Module: Call Settings

    VSP735 Administrator and Provisioning Manual "call_settings" Module: Call Settings The call settings configure data related to a user's call preferences. The data is stored internally at /mnt/flash/CallSettings.xml. All the call settings (except one) follow the format: call_settings.account.x.[element] where x is an account number ranging from 1 to 5. All the call settings are included in the MAC-specific configuration file.
  • Page 134 VSP735 Administrator and Provisioning Manual Setting: call_settings.account.x.call_fwd_busy_enable Description: Enables or disables Call Forward Busy for account x. Values: 0 (disabled), 1 (enabled) Default: Setting: call_settings.account.x.call_fwd_busy_target Description: Sets the Call Forward Busy target number for account x. Values: Text string Default: Blank Setting: call_settings.account.x.cfna_enable...

  • Page 135: Pfk" Module: Programmable Feature Key Settings

    VSP735 Administrator and Provisioning Manual "pfk" Module: Programmable Feature Key Settings The programmable feature key (PFK) settings store the data associated with each programmable feature key. The programmable feature key settings follow the format: pfk.x.[element], where x is the programmable feature key ID, ranging from 1 to 32. All the programmable feature key settings are included in the general configuration file.
  • Page 136 VSP735 Administrator and Provisioning Manual Setting: pfk.x.account Description: Sets the SIP account used for the assigned feature (if applicable). Values: 1–5 Default: Setting: pfk.x.page_destination Description: If required by your service provider, enter a page destination number. The target number for the outgoing page will be formed by concatenating Paging feature access code of the selected account and the PFK page destination value.

  • Page 137: Speed_Dial" Module: Speed Dial Settings

    VSP735 Administrator and Provisioning Manual "speed_dial" Module: Speed Dial Settings The speed dial key settings configure the dial pad keys for speed dialing pre-programmed phone numbers. When configured, the VSP735 user can press and hold a dial pad key to dial a programmed phone number.

  • Page 138: Ringersetting" Module: Distinctive Ringer Settings

    VSP735 Administrator and Provisioning Manual "ringersetting" Module: Distinctive Ringer Settings The distinctive ringer settings configure the distinctive ringer feature. For more information, “Ringer Settings” on page 59. You can configure up to 8 instances of the distinctive ringer feature. The ringer setting parameters follow the format ringersetting.x.[element], where x is the instance of the setting, ranging from 1 to 8.

  • Page 139: File" Module: Imported File Settings

    VSP735 Administrator and Provisioning Manual "file" Module: Imported File Settings The "file" parameters enable the provisioning file to import additional configuration files of various types, including:  Contact lists  Custom logos  Security certificates The following certificates are supported: ...

  • Page 140: Mac-Specific Configuration File Settings

    VSP735 Administrator and Provisioning Manual Setting: file.sips.trusted.certificate.x Description: URI of SIPS (TLS transport) certificate to be imported for account x; for example, <protocol>://<user>:<password>@<host>:<port>/<url-path> Values: Text string Default: Blank Setting: file.ldap.trusted.certificate Description: URI of LDAP certificate to be imported; for example, <protocol>://<user>:<password>@<host>:<port>/<url-path>...
  • Page 141 VSP735 Administrator and Provisioning Manual Setting: file.contact.blacklist.overwrite Description: URL of contact blacklist to be imported. Entries in the imported file will replace all existing directory entries. Values: Text string Default: Blank Setting: file.bootup_logo Description: URL of custom logo shown during bootup. For logo specifications, see “Logo specifications”...

  • Page 142: Tone" Module: Tone Definition Settings

    VSP735 Administrator and Provisioning Manual "tone" Module: Tone Definition Settings The Tone Definition settings configure data for various tones for the purpose of localization. The Audio Manager component uses the data from this model to populate the mcu on bootup. Each tone definition must be a string of 12 elements separated by a space: "<num of freq>...
  • Page 143 VSP735 Administrator and Provisioning Manual Setting: tone.call_waiting_tone.element.x Description: Defines the call waiting tone element x. Values: Tone element string Default: Blank Setting: tone.hold_reminder_tone.num_of_elements Description: Sets the number of tone elements for the hold reminder tone. Values: 1–5 Default: Setting: tone.hold_reminder_tone.element.1 Description: Defines the hold reminder tone element 1.
  • Page 144 VSP735 Administrator and Provisioning Manual Setting: tone.stutter_dial_dial_tone.element.1 Description: Defines the stutter dial tone element 1. Values: Tone element string Default: 2 440 -180 350 -180 0 0 0 0 100 100 10 Setting: tone.stutter_dial_dial_tone.element.2 Description: Defines the stutter dial tone element 2. Values: Tone element string Default:...

  • Page 145: Profile" Module: Password Settings

    VSP735 Administrator and Provisioning Manual Setting: tone.ring_back_tone.element.1 Description: Defines the ringback tone element 1. Values: Tone element string Default: 2 440 -180 480 -180 0 0 0 0 2000 4000 65535 Setting: tone.ring_back_tone.element.x Description: Defines the ringback tone element x. Values: Tone element string Default:...

  • Page 146: Page_Zone" Module: Paging Zone Settings

    VSP735 Administrator and Provisioning Manual "page_zone" Module: Paging Zone Settings The paging zone settings allow you to define a maximum of 10 paging zones that the VSP735 can use for multicast paging. The paging zone parameters (except for page_zone.call_priority_threshold) follow the format page_zone.x.[element], where x is the paging zone ID number, ranging from 1 to 10.
  • Page 147 VSP735 Administrator and Provisioning Manual Setting: page_zone.call_priority_threshold Description: Set the call_priority_threshold. If the paging zone priority (page_zone.x.priority) is higher or equal to the call priority, then a multicast page can interrupt an active, dialing, or incoming call. Values: 1–10 Default: Back to Contents Configuration File Parameter Guide...

  • Page 148: Softkey" Module: Custom Soft Key Settings

    VSP735 Administrator and Provisioning Manual "softkey" Module: Custom Soft Key Settings The custom soft key settings allow you to select which soft keys can appear on the Idle screen, the Call Active screen, the Call Held screen and the Live Dial screen. You can also specify the position of each soft key.

  • Page 149: Troubleshooting

    If you have difficulty with your VSP735 deskset, please try the suggestions below. For customer service or product information, contact the person who installed your system. If your installer is unavailable, visit our website at businessphones.vtech.com or call 1 (888) 370-2006. Common Troubleshooting Procedures Follow these procedures to resolve common issues.
  • Page 150 VSP735 Administrator and Provisioning Manual Calls are answered on the headset rather than the speakerphone after I press a Line key or to answer a call. Answer Change the audio mode from Headset to Speaker. On the VSP735, press MENU ...

  • Page 151: Appendixes

    VSP735 Administrator and Provisioning Manual PPENDIXES Appendix A: Specifications RF frequency band: 1921.536–1928.448 MHz Channels: Operating temperature: 32–122 °F (0–50 °C) AC adapter output voltage: 5.1 Vdc @ 1200 mA Ethernet network ports: GigE RJ-45 Ports Back to Contents Appendixes...

  • Page 152: Appendix B: Soft Keys

    VSP735 Administrator and Provisioning Manual Appendix B: Soft Keys The table below provides an alphabetical list of the labels that appear above the VSP735 soft keys. Label Description Selects the text format for input abc/ABC/123 Displays the new directory group editor Enters dot in IP editing field Add dot Answers an incoming call...
  • Page 153 VSP735 Administrator and Provisioning Manual Label Description Returns to the previous screen Rejects an incoming call Reject Resumes a call put on hold Resume 1) Saves current setting 2) Begins save process Save Opens the Directory search editor; begins a search Search Selects a highlighted option Select...

  • Page 154: Appendix C: Maintenance

    VSP735 Administrator and Provisioning Manual Appendix C: Maintenance Taking care of your telephone  Your VSP735 deskset contains sophisticated electronic parts, so you must treat it with care.  Avoid rough treatment.  Place the corded handset down gently.  Save the original packing materials to protect your VSP735 deskset if you ever need to ship it.

  • Page 155: Appendix D: Gpl License Information

    Beaverton OR 97008 ATTN: Information Technology Group — VSP735 GPL code request If your request does not fully comply with the foregoing requirements, VTech reserves the right to reject your request. Further, by requesting and receiving the available code, you release VTech, its affiliates, and its and their officers, directors, employees, and representatives (“VTech Parties”) from any liability or responsibility relating to such code,...

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