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Problem
No sound from the TV (when HDMI Control is
used).
Only the front speakers work on multichannel
audio.
Noise/hum is heard.
The sound is distorted.
Video
Problem
No video.
No video from the playback device (connected to
the unit with HDMI).
No image (contents required the HDCP 2.2-
compatible HDMI device) from the playback
device connected to the unit with HDMI.
The menu of the unit is not displayed on the TV.
Cause
The TV is set to output audio from the TV speakers.
A TV that does not support ARC is connected to the unit only with
an HDMI cable.
(If the TV is connected to the unit with an audio cable)
The TV audio input setting does not match the actual connection.
(If you are trying to use ARC)
ARC is disabled on the unit or TV.
The playback device is set to output 2-channel audio (such as
PCM) only.
The unit is too close to another digital or radio frequency device.
The cable connecting the unit and playback device is defective.
A device connected to the unit's output jacks is not turned on.
The volume of the unit is too high.
Cause
Another input source is selected on the unit.
Another input source is selected on the TV.
The video signal output from the unit is not supported by the TV.
The cable connecting the unit and TV (or playback device) is
defective.
The input video signal (resolution) is not supported by the unit.
The TV does not support HDCP (High-bandwidth Digital Content
Protection).
The number of devices connected to the HDMI OUT jack is over
the limit.
The TV (HDMI input jack) does not support HDCP 2.2, or the
playback device is connected to other than the HDMI 4 jack.
(The Warning message can be displayed on the TV screen.)
The TV is not connected to the unit via HDMI.
Another input source is selected on the TV.
Remedy
Change the audio output setting on your TV so that the TV audio is output from the
speakers connected to the unit.
Use a digital optical cable to make an audio connection (p.19).
Use "TV Audio Input" in the "Setup" menu to select the correct audio input jack
(p.50).
Set "ARC" in the "Setup" menu to "On" (p.50). Also, enable ARC on the TV.
To check it, use "Signal Info" in the "Option" menu (p.43). If necessary, change
the digital audio output setting on the playback device.
Move the unit further away from the device.
If there is no problem with the connection, replace with another cable.
Turn on all devices connected to the unit's output jacks.
Turn down the volume. If "ECO Mode" in the "Setup" menu is set to "On", set it to
"Off" (p.54).
Remedy
Select an appropriate input source with the input selection keys.
Switch the TV input to display the video from the unit.
Check the video output setting of the playback device. For information about
video signals supported by the TV, refer to the instruction manuals for the TV.
If there is no problem with the connection, replace with another cable.
To check the information about the current video signal (resolution), use "Signal
Info" in the "Option" menu (p.43). For information about video signals supported
by the unit, see "HDMI signal compatibility" (p.72).
Refer to the instruction manuals for the TV and check the TV's specifications.
Disconnect some of the HDMI devices.
Connect the unit to the TV (HDMI input jack) that supports HDCP 2.2. Use the
HDMI 4 jack to connect the playback device.
You can display the menu of the unit on the TV only when they are connected with
an HDMI cable. If necessary, use an HDMI cable to connect them (p.18 to 19).
Switch the TV input to display the video from the unit (HDMI OUT jack).
63
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