Answer A Call Using Pickup - Cisco 8941 User Manual
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Basic Operations
a) To answer calls automatically with a headset, prepare your phone in the following way:
b) To end calls or make calls, use the buttons and softkeys. Do not use the headset button
c) If you do not want calls to automatically answer on your headset, press the headset button
the headset and use the handset or speakerphone to make and answer calls.
Step 2
When your phone is set up to autoanswer calls using the speakerphone,
a) To answer calls automatically on the speakerphone, prepare your phone in the following way:
b) If you do not want calls to answer automatically on your speakerphone, press the headset button
make and answer calls using a headset or the handset.
Answer a Call Using PickUp
Call PickUp allows you to answer a call ringing on a coworker's phone by redirecting the call to your phone.
You might use Call PickUp if you share call-handling tasks with coworkers.
There are three ways you can pick up a call:
• PickUp: Allows you to answer a call ringing on another phone within your call pickup group.
• Group PickUp: Allows you to answer a call on a phone that is outside your call pickup group by:
• Other PickUp: Allows you to answer a call ringing on another phone within in your call pickup group
Your system administrator sets up your call pickup group and your call pickup softkeys, depending on your
call-handling needs and work environment.
You can also monitor and pick up ringing calls using Line Status indicators if your system administrator has
set up Line Status indicators on speed-dial buttons for you. Line Status indicators allow you to see if a line
that is associated with a speed-dial button is idle, in-use, in a Do Not Disturb state, or ringing.
• Ensure that your headset is connected to the phone.
• Ensure that the headset button
When you get a call, the call answers automatically and you interact with the caller using the headset.
• Ensure that the headset button
• Leave the handset in the cradle.
When you get a call, the call answers automatically and you interact with the caller using the
speakerphone.
If multiple calls are available for pick up, your phone picks up the oldest call first (the call that has been
ringing for the longest time).
• Using a group pickup number (provided by your system administrator).
• Dialing the number of the ringing phone.
or in an associated call pickup group.
Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
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