Frequently Asked Questions
What Is the Best Way to Look at Calls When I Have a Shared
Line or Multiple Lines?
Question
What is the best way to look at calls when I have a shared line or multiple lines?
Answer
If you have a shared line or multiple lines, it is recommended that you use the All Calls feature to view calls.
When you press the All Calls button (on the left), all calls for all your lines are listed on the phone screen in
chronological order (oldest first). If you do not have an All Calls button, contact your system administrator
to set up this feature. Your administrator can also set up your primary line key to act the same as the All Calls
button.
Why Does My Call Disappear After I Accidently Press a Button?
Question
Why does my call disappear after I accidently press a button?
Answer
If you are on a call and press a button for another line, your line view will change. Your current call disappears
from view and calls for the newly selected line are displayed. To redisplay the call you are on, select the line
it is on or press All Calls.
How Do I Check Missed Calls on My Phone?
Question
How do I check missed calls on my phone?
Answer
To check missed calls on your phone you must:
1 Press Applications
2 Use the Navigation pad and Select button to scroll and select Call History.
3 Press the Missed softkey.
What Is the Best Way to Look at Calls When I Have a Shared Line or Multiple Lines?
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Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
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