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Q: why it shows "of�line" when I open the App?
Part 1: About Network Connection
A: 1. Check if your camera is plugged in or Wi-Fi is connected .
2. Pull the "device list" page and hold for seconds to re�lesh the page.
3. Delete the camera, and manually add the camera again.
Q: Why I cannot connect the camera to Wi-Fi in camera setup?
A: 1. Make sure you input the correct wireless password;
2. Check if your router is 2.4 GHz but not 5.0 GHz, this device only
supports 2.4 GHz. If your router is 2.4 GHz and 5.0 GHz swichable,
contact your router carrier to turn off 5.0 GHz.
3. Make sure you start to connect Wi-Fi during the beep "Di-Di-";
4. If the above steps still don't work, please reset and reconnect your
camera. Please also refer to Page 2 of Wi-Fi connection.
Q: After connect with my second cellphone to the camera, why does one
of the cellphones show "of�line", or "ID busy"?
A: Both of the cellphones may share the same account to login, make
sure one cellphone/tablet should use one account. Please go to
Account Login page to register a new account. If you see "error 6"
during registration, it means that the account has been taken.
Troubleshootings
7
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