Page 1 ERserver xSeries 335 Type 8676, Type 8830 Hardware Maintenance Manual and Troubleshooting Guide...
Page 3 ERserver xSeries 335 Type 8676, Type 8830 Hardware Maintenance Manual and Troubleshooting Guide...
Page 4 Before using this information and the product it supports, read Appendix C, “Notices”, on page 161. Fourth Edition (January 2003) © Copyright International Business Machines Corporation 2002. All rights reserved. US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.
Page 5: About This Manual
About this manual This manual contains diagnostic information, a Symptom-to-FRU index, service ® information, error codes, error messages, and configuration information for the IBM Eserver xSeries ™ 335. Important: The field replaceable unit (FRU) procedures are intended for trained servicers who are familiar with IBM xSeries products. See the parts listing in “System”...
Page 6 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide...
Page 8 Ethernet controller messages ....33 Chapter 4. Customer replaceable units ....39 Installation guidelines .
Page 9 POST (ISPR) error procedures ....106 SCSI error codes ..... . . 108 Temperature error messages .
Page 10 viii xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide...
Page 11: Chapter 1. General Information
IBM server products at http://www.ibm.com/eserver/xseries/ on the World Wide Web. The latest version of this publication is available from the IBM Web site. Go to http://www.ibm.com/ and click Support & downloads. In the Technical support keyword search field, type 8676 (or 8830) and click Go. A list of publications for your server is displayed.
Page 12: Notices And Statements Used In This Book
Notices and statements used in this book The caution and danger statements used in this book also appear in the multilingual Safety Book provided on the IBM xSeries Documentation CD. Each caution and danger statement is numbered for easy reference to the corresponding statements in the safety book.
Page 13 Table 1. Features and specifications Microprocessor: Video: Environment: ® ® v Intel Pentium 4 microprocessor v ATI RageXL video controller v Air temperature: integrated on system board ° – Minimum: One – Server on: 10 to 35°C (50.0° to v Compatible with SVGA 95.0°F).
Page 14: Server Controls, Leds And Power
Server controls, LEDs and power This section describes the controls and light-emitting diodes (LEDs) and how to turn the server on and off. Front view The following illustration shows the controls, LEDs, and connectors on the front of the server. CD-eject button Hard disk drive Diskette-eject...
Page 15: Rear View
LOC (location) LED: Use this blue LED to visually locate the server if it is in a location with numerous other servers. You can use IBM Director to light this LED remotely.
Page 16 Link LEDs Power-cord System-error LED Select LED Ethernet 2 connector connector USB 3 connector C2T IN C2T OUT connector connector Ethernet 1 connector Serial connector Power LED ISM connector Power-cord connector: Connect the power cord to this connector. System-error LED: When this LED is lit, it indicates that a system error has occurred.
Page 17: Server Power Features
Server power features When you connect the server to an ac power source, the server goes into Standby mode. After approximately 20 seconds, the power-control button becomes active, and you can turn on the server and start the operating system by pressing the power-control button.
Page 18: Standby Mode
v You can remove all power from the computer by disconnecting the server from the ac power source. Standby mode When the server is connected to an ac power source but has not been turned on, it is in Standby mode. When the server is in Standby mode, the operating system is not running, and all core logic except for the service processor is shut down.
Page 19: Chapter 2. Configuration
The ServerGuide Setup and Installation CD provides software setup tools and installation tools that are specifically designed for your IBM server. Use this CD during the initial installation of your server to configure basic hardware features and to simplify your operating system installation. See “Using the ServerGuide Setup and Installation CD”...
Page 20: Using The Configuration/Setup Utility Program
Configuration/Setup Utility menu choices The choices on the Configuration/Setup Utility main menu, listed below, are described more fully in the User’s Guide on the IBM xSeries Documentation CD. Depending on the level of BIOS code installed on the server, the choices may differ slightly from those listed here.
Page 21 Select this choice to exit from the Configuration/Setup Utility program. Additional Configuration/Setup Utility menu choices When you install an IBM Remote Supervisor Adapter in your server, you can view additional menu choices in the Configuration/Setup Utility program, such as: v System Card Data...
Page 22: Using Passwords
After you select this choice, you can implement two levels of password protection: power-on password and administrator password. The administrator password is available only if the optional IBM Remote Supervisor Adapter is installed in your server. Power-on password: After you set a power-on password, you can enable the Unattended Start mode.
Page 23 You can use any combination of up to seven characters (A–Z, a–z, and 0–9) for your administrator password. Keep a record of your password in a secure place. The administrator password is available only if an optional IBM Remote Supervisor Adapter is installed in your server.
Page 24: Using The Serverguide Setup And Installation Cd
(A–Z, a–z, and 0–9) for your remote-control password. Keep a record of your password in a secure place. The remote-control password is available only if an optional IBM Remote Supervisor Adapter is installed in your server.
Page 25: Serverguide Features
Setup and configuration overview When you use the ServerGuide Setup and Installation CD, you do not need setup diskettes. You can use the CD to configure any supported IBM server model. The ServerGuide program checks your system BIOS, service processors, and other system hardware to determine if system updates are available.
Page 26: System Partition
Notes: 1. Plug and Play adapters are configured automatically. Non-Plug and Play adapters or non-IBM adapters might require switch settings, additional device drivers, and installation after the operating system is installed. See the documentation that comes with the adapter.
Page 27: Setting Up Or Updating Multiple Servers
If you have already configured the server hardware and you decide not to use the ServerGuide program to install your operating system, complete the following steps to download the latest operating-system installation instructions from the IBM Support Web page: 1. Go to http://www.ibm.com/pc/support/.
Page 28: Using The Lsi Logic Configuration Utility Program
Using the LSI Logic Configuration Utility program LSI Logic Configuration is a built-in, menu-driven configuration utility program that you can use to: v Perform a low-level format of a SCSI hard disk drive v Set a SCSI device scan order v Set a SCSI ID for a controller Notes: 1.
Page 29: Using The Serveraid Configuration Programs
Using the ServeRAID configuration programs You can use the ServeRAID Manager utility, provided on the IBM ServeRAID Support CD that is shipped with the server, to: v Configure a redundant array of independent disks (RAID) v Restore a SCSI hard disk to factory-default settings, erasing all data...
Page 30: Updating The Integrated System Management Firmware
To update the integrated system management firmware for the integrated system management processor (ISMP), download the Integrated System Management Firmware Update Utility program for your server from the IBM Support Web site at http://www.ibm.com/pc/support/. Run the Integrated System Management Firmware Update Utility to create a diskette to use to update the firmware.
Page 31: Chapter 3. Diagnostics
4. If the computer stops and no error is displayed, go to “Undetermined problems” on page 112. 5. For safety information, see “Safety information” on page 123. 6. For intermittent problems, check the error log. © Copyright IBM Corp. 2002...
Page 32: Checkout Procedure
Checkout procedure Complete the following steps to perform the checkout procedure: IS THE SYSTEM PART OF A CLUSTER? YES. Schedule maintenance for the system. Shut down all systems related to the cluster. Run the storage test. NO. Go to step 002 . IF THE SYSTEM IS NOT PART OF A CLUSTER: 1.
Page 33: Diagnostic Tools Overview
After you register and profile your xSeries products, you can diagnose problems using the IBM Online Assistant, and you can participate in the IBM discussion forum. For more detailed information about registering and creating a customized profile for your IBM products, go to the following addresses on the Web: –...
Page 34: Viewing Error Logs From The Configuration/Setup Utility Program
If POST finishes without detecting any problems, a single beep sounds, and the first screen of the operating system or application program appears. If POST detects a problem, more than one beep sounds, and an error message appears on your screen. See “Beep symptoms” on page 83 and “POST error codes” on page 99 for more information.
Page 35 set, you must enter the administrator password, not the power-on password, to run the diagnostic programs. 2. When the message F2 for Diagnostics appears, press F2. 3. Type the appropriate password; then, press Enter. 4. Select either Extended or Basic from the top of the screen. 5.
Page 36: Diagnostic Error Message Tables
Diagnostic error message tables For descriptions of the error messages that might appear when you run the diagnostic programs, see “Diagnostic error codes” on page 88. Notes: 1. Depending on your server configuration, some of the error messages might not appear when you run the diagnostic programs.
Page 37: Serverguide Error Symptoms
Not Applicable This result occurs when you specify a diagnostic test for a device that is not present. Aborted This result occurs when the test could not proceed, for example, because of the system configuration. Warning This result occurs when a possible problem is reported during the diagnostic test, such as when a device driver is not found.
Page 38: Light Path Diagnostics
Light Path Diagnostics The Light Path Diagnostics LEDs help you to identify problems with server components. By following the light path, you can quickly identify and fix the type of problem that occurred. The light path begins with the LEDs on the front panel of the server.
Page 39: Recovering The Bios Code
Note: Use one of the following methods to obtain a BIOS flash diskette: v Use the ServerGuide program to make a BIOS flash diskette. v Download a BIOS flash diskette from the World Wide Web at http://www.ibm.com/pc/support. Chapter 3. Diagnostics...
Page 40 Contact your IBM service representative. The flash memory of the server consists of a primary page and a backup page. The J38 jumper controls which page is used to start the server. If the BIOS code in the primary page is damaged, you can use the backup page to start the server; then, start the BIOS flash diskette to restore the BIOS code to the primary page.
Page 41: Power Checkout
Power checkout Power problems can be difficult to solve. For example, a short circuit can exist anywhere on any of the power distribution buses. Usually a short circuit will cause the power subsystem to shut down because of an overcurrent condition. A general procedure for troubleshooting power problems is as follows: 1.
Page 42: Ethernet Controller Troubleshooting Chart
The Ethernet link status LED, on the rear of the server, is lit when the Ethernet controller receives a LINK pulse from the hub. If the LED is off, there might be a defective connector or cable or a problem with the hub. v Make sure that you are using the correct device drivers which are supplied with your server.
Page 43: Ethernet Controller Messages
The integrated Ethernet controller might display messages from certain device drivers. The information in this section might be helpful. The latest information available concerning these messages will be made available at the IBM Support Web site at http://www.ibm.com/pc/support. Note: Although the term ″adapter″ is used in these messages, the messages might also apply to the integrated Ethernet controller on the system board.
Page 44 Table 5. NetWare or IntraNetWare system ODI driver teaming messages for the Ethernet controller (continued) Message Description ’xxx’ is not supported for AFT team. Explanation: A bind command has been issued for adapters not supported by AFT.NLM. Action: Make sure that you attempt to bind only adapters supported by AFT.NLM.
Page 45 1. From the Windows 2000 desktop, click Start Æ Settings Æ Control Panel Æ Network and Dial-up Connections. 2. Right-click an IBM Ethernet adapter in the list and click Properties. 3. Select a component and click Configure. 4. Click the Advanced tab and lower the resource values that apply to the transmit queue.
Page 46 1. From the Windows 2000 desktop, click Start Æ Settings Æ Control Panel Æ Network and Dial-up Connections. 2. Right-click an IBM Ethernet adapter in the list and click Properties. 3. Select a component and click Configure. 4. Click the Advanced tab and lower the value for the resource named in the message.
Page 47 ® Table 6. NDIS (Windows NT ) driver messages for the Ethernet controller (continued) Error code (hex) Description All other Action: See supplementary documentation, such as www.ibm.com/pc/support, for more 4-character information. hexadecimal codes Ethernet Windows NDIS teaming messages This section explains the the messages associated with Ethernet teaming.
Page 48 Table 7. NDIS Windows driver teaming messages for the Ethernet controller (continued) Event ID Type Description Informational Explanation: Team nn. Secondary adapter has rejoined the Team. Action: None. Informational Explanation: Team nn. Secondary adapter link is up. Action: None. Error Explanation: Team nn.
Page 49: Chapter 4. Customer Replaceable Units
Have a small Phillips screwdriver available. v For a list of supported options for your server, go to http://www.ibm.com/pc/compat/ on the World Wide Web. v The orange color on components and labels in your server identifies hot-swap or hot-plug component. You can install or remove hot-swap and hot-plug components while the system is running, provided that your system is configured to support this function.
Page 50: Major Components Of The Xseries 335 Type 8676 And Type 8830 Server
Major components of the xSeries 335 Type 8676 and Type 8830 server The following illustration shows the major components in the server. It shows a SCSI hot-swap hard disk drive model. An IDE non-hot-swap hard disk drive model is also available. The illustrations in this publication might differ slightly from your hardware.
Page 51: System-Board Component Locations
System-board component locations This section provides illustrations of the system board showing the locations of connectors, switch and jumper blocks, and LEDs. System-board internal connectors The following illustration shows the internal connectors on the system board. Remote Supervisor Adapter (J2) CD-ROM (J7) System board power (J21)
Page 52: System-Board Switches And Jumpers
System-board switches and jumpers The following illustration shows the location of the switches and jumper blocks on the system board. Any jumper blocks on the system board that are not shown in the illustration are reserved. See “Recovering the BIOS code” on page 29 for information about the flash ROM page-swap jumper.
Page 53: System-Board External Connectors
System-board external connectors The following illustration shows the external input/output connectors on the system board. Ethernet port ISM port (J30) Serial port (J11) (dual, J33) USB port C2T OUT C2T IN (J36) port (U46) port (U2) Chapter 4. Customer replaceable units...
Page 54: System-Board Leds
System-board LEDs The following illustration shows the light-emitting diodes (LEDs) on the system board. Integrated system management processor PCI/PCI-X select (CR59) (CR1) Light Path Diagnostics error DIMM 4 LEDs (CR32) Light path DIMM 3 diagnostic panel (CR30) (CR82) DIMM 2 Microprocessor 2 (CR31) VRM (CR42)
Page 55: System-Board Option Connectors
System-board option connectors The following illustration shows the connectors on the system board for user-installable options. DIMM 4 (J37) DIMM 3 (J35) DIMM 2 (J34) DIMM 1 (J32) PCI-X slot 1 (J1) PCI-X slot 2 (J3) Remote Supervisor Adapter (J2) Microprocessor 2 Battery VRM (J42)
Page 56: Removing The Cover And Bezel
Removing the cover and bezel Complete the following steps to remove the server cover and bezel: 1. Read “Safety information” on page 123 and “Installation guidelines” on page 39. 2. Turn off the server and all attached peripheral devices. Disconnect all power cords;...
Page 57: Working With Adapters
The server supports a variety of RAID adapters for both internal and external configurations. For the most current list of supported RAID adapters, go to http://www.ibm.com/pc/us/compat/ on the World Wide Web. For details about installing a RAID adapter, see the documentation that comes with the adapter.
Page 58 RAID software and configuring the RAID adapter. v If you plan to install an optional IBM Remote Supervisor Adapter, install it in PCI-X slot 1. Use the ribbon cable that comes with the Remote Supervisor Adapter to connect the 20-pin connector on the rear edge of the adapter to the Remote Supervisor Adapter connector (J2) on the system board.
Page 59 with the adapter. The following illustration shows the cable routing. Remote Supervisor Adapter Cable Remote Supervisor Adapter connector (J2) Chapter 4. Customer replaceable units...
Page 60: Installing An Adapter
Installing an adapter Complete the following steps to install an adapter: 1. Read “Safety information” on page 123 and “Installation guidelines” on page 39. 2. Turn off the server and all attached peripheral devices. Disconnect all power cords; then, disconnect all external signal cables from the server. 3.
Page 61: Hard Disk Drives
manufacturer. If you are installing a full-length adapter, you might have to remove a plastic bracket secured to the adapter with 2 screws before installing the adapter. Attention: When you install an adapter, ensure that the adapter is correctly seated in the connector before you turn on the server. Improperly seated adapters might cause damage to the system board, the riser card for slot 1, or the adapter.
Page 62: Installing A Hot-Swap Hard Disk Drive
v Non-hot-swap disk drives have a jumper block on the rear. Install a jumper in the cable-selection position of the jumper block. For details, see the notes under step 4 on page 53, and the documentation that comes with the drive. v If you install only one hard disk drive, for faster startup, install it in the primary boot device bay.
Page 63: Installing Memory Modules
v Route the cable before you install the drive. Do not block the airflow from the fans. Complete the following steps to install a non-hot-swap hard disk drive: Drive bay 2 Drive bay 1 1. Read “Safety information” on page 123 and “Installation guidelines” on page 39. 2.
Page 64 ® The server supports 256 MB, 512 MB, and 1 GB DIMMs. See the ServerProven list at http://www.ibm.com/pc/compat/ on the World Wide Web for a list of memory modules supported by the server. The following illustration shows the memory slots on the system board.
Page 65: Installing A Microprocessor
5. Install the DIMM in the slot: 6. Open the retention latches and insert the DIMM straight into the slot, pressing down on both corners of the DIMM at the same time. The side of the DIMM with the gold-edge connectors has an index slot, offset from the center of the DIMM. Align the index slot with the slot on the system board.
Page 66 BIOS code for the server is available through the World Wide Web at http://www.ibm.com/pc/support/. 2. To use SMP, obtain an SMP-capable operating system (optional). For a list of supported operating systems, go to http://www.ibm.com/pc/us/compat/ on the World Wide Web. xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide...
Page 67 Ensure that the microprocessor internal and external clock frequencies are identical. v See the ServerProven list at http://www.ibm.com/pc/compat/ for a list of microprocessors supported by the server. A new microprocessor comes in a kit with a VRM and a heat sink.
Page 68 Lever open Lever closed Note: The microprocessor-release lever is on the side of the socket that faces the rear of the server. Microprocessor- release lever Microprocessor connector 6. Install the microprocessor: a. Touch the static-protective package containing the new microprocessor to any unpainted metal surface on the server;...
Page 69: Replacing A Fan Assembly
Note: The microprocessor-release lever is on the side of the socket that faces the rear of the server. 7. Close the microprocessor release lever to secure the microprocessor. Attention: v Do not disturb or contaminate the thermal material on the bottom of the new heat sink.
Page 70 Complete the following steps to replace the fan assembly. Use this procedure to replace any fan in the server. Note: 1. Read “Safety information” on page 123 and “Installation guidelines” on page 39. 2. Turn off the server and all attached peripheral devices. Disconnect all power cords;...
Page 71: Replacing The Battery
Statement 2: CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
Page 72: Completing The Installation
4. Insert the new battery: a. Tilt the battery so that you can insert it into the socket, under the battery clip. b. As you slide it under the battery clip, press the battery down into the socket. 5. Reinstall the server cover, and connect the cables. 6.
Page 73: Cabling The Server
engages the tabs at the front and rear of the server. 3. If you removed the bezel, position the bezel directly in front of the server and press it into place so that the retention tabs snap into the holes on the top, right side, and bottom of the server.
Page 74 Use a C2T breakout cable (available in the C2T cable option kit) to connect the first server in the chain to the monitor, keyboard, and pointing device. The following illustration shows a C2T breakout cable. Before cabling the C2T chain, review the following information: v You can connect a maximum of 42 servers in a C2T chain.
Page 75 v Servers are numbered by their positions in the chain (1 through n). If one server is removed from the chain, the remaining servers are renumbered. For example, if the 12th server is removed from a chain of 15 servers, servers 13 through 15 are renumbered to 12 through 14.
Page 76: Cabling An Asm Interconnect Network
When you add, remove, or replace servers or change cables in the chain, it is possible for the select LED on more than one server to be lit. Press the select button on any server in the chain to turn off the select LEDs on all but the selected server.
Page 77 interconnect network. For information about using a Remote Supervisor Adapter for remote server management, see the documentation that comes with the adapter. Before cabling the ASM interconnect network, review the following information: v The cables in an ASM interconnect network are hot-swappable. v Make sure that the firmware for the Remote Supervisor Adapter, ASM processor, and integrated system management processor (ISMP) are at the latest level.
Page 78: Updating The Server Configuration
illustration shows an ASM interconnect network with 46 servers. Second ASM bus First ASM bus Complete the following steps to cable an ASM interconnect network: 1. Follow the instructions for cabling a C2T chain. 2. Connect an ASM interconnect module (which comes with the Remote Supervisor Adapter) to the RS-485 connector on the Remote Supervisor Adapter in the first server.
Page 79: Installing The Server In A Rack
Ethernet controller” on page 19. Installing the server in a rack Detailed cabling instructions for a typical rack server configuration are provided on the IBM xSeries Documentation CD that come with your server. These instructions also come with the Tower-to-Rack Conversion Kit. Input/output connectors Connect optional external devices to the connectors on the front and rear of the server.
Page 80: C2T Connectors
The following illustration shows the locations of the connectors on the rear panel. Power connector USB 3 connector C2T OUT connector Ethernet 2 C2T IN connector connector Ethernet 1 Serial connector connector connector The following sections describe these connectors. If you have an optional Remote Supervisor Adapter (system-management adapter) installed in PCI-X slot 1, the adapter has an Ethernet connector, a serial connector, and an Advanced System Management (ASM) Interconnect connector.
Page 81: Ethernet Connector
connector. Ethernet connector The following illustration shows the dual Ethernet connector. Ethernet 1 port Ethernet 2 port activity LED activity LED Connect a Category 3, 4, or 5 unshielded twisted-pair cable to this connector. The 100BASE-TX and 1000BASE-T Fast Ethernet standards require Category 5 or higher cabling.
Page 82: Universal Serial Bus Connectors
Universal Serial Bus connectors Use a Universal Serial Bus (USB) connector to connect a USB device. USB technology transfers data at up to 12 Mb per second (Mbps) with a maximum of 127 devices and a maximum signal distance of 5 meters (16 ft) per segment. Using Plug and Play technology, USB devices are configured automatically.
Page 83: Chapter 5. Service Replaceable Units
This chapter describes the removal of server components. Important: The field replaceable unit (FRU) procedures are intended for trained servicers who are familiar with IBM xSeries products. See the parts listing in “System” on page 116 to determine if the component being replaced is a customer replaceable unit (CRU) or a FRU.
Page 84: Power Supply
Note: 0.01 mL is one tick mark on the syringe. If the grease is properly applied, approximately half of the grease will remain in the syringe. 6. Install the heat sink onto the microprocessor as described in “Installing a microprocessor” on page 55. Power supply Complete the following steps to remove the non-hot-swap power supply.
Page 85 Note: The illustrations in this publication might differ slightly from your hardware. Power-cord module Power-cord module release a. Press down on the retention clip at the front of the power-cord module and slide the module toward the front of the server until the alignment tab is free of the slot on the side of the server.
Page 86: Operator Information Card
Operator information card Complete the following steps to remove the operator information card. Note: v Read “Installation guidelines” on page 39. v Read the safety notices at “Safety information” on page 123. v Read “Handling electrostatic discharge-sensitive devices” on page 126. 1.
Page 87: Diskette Drive
Diskette drive Complete the following steps to remove the diskette drive. Note: v Read “Installation guidelines” on page 39. v Read the safety notices at “Safety information” on page 123. v Read “Handling electrostatic discharge-sensitive devices” on page 126. 1. Turn off the server and all attached devices. 2.
Page 88: Scsi Backplane
SCSI backplane Complete the following steps to remove the SCSI backplane. Note: v Read “Installation guidelines” on page 39. v Read the safety notices at “Safety information” on page 123. v Read “Handling electrostatic discharge-sensitive devices” on page 126. 1. Turn off the server. 2.
Page 89: Riser Card
Riser card Complete the following steps to remove the riser card. Note: v Read “Installation guidelines” on page 39. v Read the safety notices at “Safety information” on page 123. v Read “Handling electrostatic discharge-sensitive devices” on page 126. 1. Turn off the server and any attached devices. 2.
Page 90: System Board
System board Complete the following steps to remove the system board. Note: v Read “Installation guidelines” on page 39. v Read the safety notices at “Safety information” on page 123. v Read “Handling electrostatic discharge-sensitive devices” on page 126. 1. Turn off the server and any attached devices. Note: When replacing the system board, you must either update the system with the latest firmware or restore the pre-existing firmware that the customer provides on a diskette or CD image.
Page 91 Note: The illustrations in this publication might differ slightly from your hardware. Heat-sink System board retainer bracket screws (7 places) screws (8 places) Locator hole I/O port screws (6 places) Locator pin 13. Remove the six I/O port screws at the rear of the server. 14.
Page 92 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide...
Page 93: Chapter 6. Symptom-To-Fru Index
1. Check the configuration before you replace a FRU. Configuration problems can cause false errors and symptoms. 2. For IBM devices not supported by this index, refer to the manual for that device. 3. Always start with “General checkout” on page 21.
Page 94 Note: See “System” on page 116 to determine which components should be replaced by a field service technician. Beep/symptom FRU/action 1-1-3 (CMOS write/read test failed) 1. Battery 2. System board 1-1-4 (BIOS EEPROM checksum 1. DIMM failed) 2. System board 1-2-1 (Programmable Interval Timer v System board failed)
Page 95 Note: See “System” on page 116 to determine which components should be replaced by a field service technician. Beep/symptom FRU/action 3-1-4 (Time-Of-Day clock failed) 1. Battery 2. System board 3-2-1 (Serial port failed) v System board 3-2-2 (Parallel port failed) v System board 3-2-3 (Math coprocessor test failed) 1.
Page 96: No-Beep Symptoms
Note: See “System” on page 116 to determine which components should be replaced by a field service technician. Beep/symptom FRU/action Repeating short beeps 1. Keyboard 2. System board No-beep symptoms Note: See “System” on page 116 to determine which components should be replaced by a field service technician. No-beep symptom FRU/action No beep and the system...
Page 97 Note: See “System” on page 116 to determine which components should be replaced by a field service technician. Diagnostics panel LED FRU/action VRM LED on (A voltage regulator 1. Failing VRM module (VRM) failed. The LED next 2. System board to the failing VRM is on.) MEM (System memory failed.
Page 98: Diagnostic Error Codes
Note: See “System” on page 116 to determine which components should be replaced by a field service technician. Diagnostics panel LED FRU/action NON OPT (A PCI bus is not v Switch adapters, if possible. If adapters cannot be switched, they will operating at maximum efficiency.) continue to operate at lowered efficiency and light will remain lit.
Page 99 Note: See “System” on page 116 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 020-XXX-003 (Failed hot-swap slot 3 PCI 1. PCI hot-swap latch assembly latch test) 2. System board 020-XXX-004 (Failed hot-swap slot 4 PCI 1.
Page 100 Note: See “System” on page 116 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 165-342-000 (Service Processor: Failed) 1. Ensure latest firmware levels for ASM and BIOS are installed. 2. Disconnect all server and option power cords from server, wait 30 seconds, reconnect, and retry.
Page 101 Note: See “System” on page 116 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 166-400-000 System Management: Failed 1. Reflash or update firmware for ISMP. (ISMP self test result failed tests: x where x 2.
Page 102: Error Symptoms
Note: See “System” on page 116 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 264-XXX-0NN (Failed tape drive test) 1. Tape cartridge, if user executed the Read/Write Tape Drive test (failure code of xxx = 256) 2.
Page 103 Note: See “System” on page 116 to determine which components should be replaced by a field service technician. CD-ROM drive problems Symptom FRU/action CD-ROM drive is not 1. Verify that: recognized. The IDE channel to which the CD-ROM drive is attached (primary or secondary) is enabled in the Configuration/Setup Utility program.
Page 104 Note: See “System” on page 116 to determine which components should be replaced by a field service technician. Hark disk drive problems Symptom FRU/action System stops responding during 1. Remove the hard disk drive being tested when the server stopped hard disk drive diagnostic test.
Page 105 Note: See “System” on page 116 to determine which components should be replaced by a field service technician. Monitor problems Symptom FRU/action Testing the monitor. v See the information that comes with the monitor for adjusting and testing instructions. (Some IBM monitors have their own self-tests.) Chapter 6. Symptom-to-FRU index...
Page 106 Non-IBM monitor cables might cause unpredictable problems. c. An enhanced monitor cable with additional shielding is available for the 9521 and 9527 monitors. For information about the enhanced monitor cable, contact your IBM reseller or IBM marketing representative. 2. Video adapter, if installed. 3. System board.
Page 107 Whenever memory or an option is changed, you must update the configuration. 2. Option you just installed. An IBM option that used to work 1. Verify that all of the option hardware and cable connections are secure. does not work now.
Page 108 Note: See “System” on page 116 to determine which components should be replaced by a field service technician. Power problems Symptom FRU/action The server does not turn off. 1. Verify whether you are using an ACPI or non-ACPI operating system. If you are using a non-ACPI operating system: a.
Page 109: Post Error Codes
Note: See “System” on page 116 to determine which components should be replaced by a field service technician. Universal Serial Bus (USB) port problems Symptom FRU/action A USB device does not work. v Verify that: – You are not trying to use a USB device during POST if you have a standard (non-USB) keyboard attached to the keyboard port.
Page 110 Note: See “System” on page 116 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 164 (Memory configuration changed.) 1. Run the Configuration/Setup Utility program. 2. DIMM. 3. System board. 165 (Service Processor failure) v System board 175 (Hardware error) v System board...
Page 111 Note: See “System” on page 116 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 602 (Invalid diskette boot record) 1. Diskette 2. Diskette drive 3. Cable 4. System board 604 (Diskette drive error) 1.
Page 112 Note: See “System” on page 116 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 1600 (The service processor is not 1. Do the following before replacing a FRU: functioning) a. Ensure that a jumper is not installed on service processor reset jumper (J39).
Page 113 Note: See “System” on page 116 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 5962 (IDE CD-ROM drive configuration 1. Run the Configuration/Setup Utility program. error) 2. CD-ROM drive. 3. CD-ROM power cable. 4.
Page 114: Service Processor Error Codes
Note: See “System” on page 116 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 00180500 (PCI option ROM checksum 1. Remove failing PCI adapter. error) 2. System board. 00180600 (PCI adapter self-test) 1. Run the Configuration/Setup Utility program. 2.
Page 115: Serveraid Error Codes
ServeRAID error codes In the following error codes, x can be any number or letter. Note: See “System” on page 116 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 1xxx (Microcode checksum error) 1.
Page 116: Post (Ispr) Error Procedures
Note: See “System” on page 116 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 9003 1. Flash latest level of BIOS code and firmware for controller. 2. Confirm that this controller is a supported option for this system.
Page 117 b. The adapter/controller detects a configuration change. Do not choose Save Changes. Instead, press F10 to bypass any options to this effect. 2. If ISPR error is EF10 after disconnecting cables: Identify which channel is causing the error by the second digit (Z) of the original ISPR code as indicated in the following table: Note: ServeRAID-4H controllers have 4 channels;...
Page 118: Scsi Error Codes
1. Place download jumpers on the controller and try to flash the firmware code to the card. 2. Isolate between SCSI subsystem and controller by disconnecting all SCSI cables attached to the suspect card, and reboot. CAUTION: Do not press F5. Doing so will change the server’s configuration. If ISPR code is EF10 after disconnecting cables, follow the steps below until the error is eliminated: Identify which channel is causing the error by reconnecting cables one at a...
Page 119: Fan Error Messages
Note: See “System” on page 116 to determine which components should be replaced by a field service technician. Message Action DASD Over recommended Temperature v Ensure that the system is being properly cooled; see “System (sensor x) (level-warning; DASD bay x had reliability considerations”...
Page 120: System Shutdown
Note: See “System” on page 116 to determine which components should be replaced by a field service technician. Message Action Power supply x DC good fault v Replace power supply x. (level-critical; power good signal not detected for power supply x) Power supply x temperature fault v Replace power supply x.
Page 121: Temperature Related System Shutdown
Temperature related system shutdown Note: See “System” on page 116 to determine which components should be replaced by a field service technician. Message Action System shutoff due to board over 1. Ensure that the system is being properly cooled; see “System temperature (level-critical;...
Page 122: Bus Fault Messages
(turn on the server and reconfigure each time): v Any external devices v Surge suppressor device (on the server) v Modem, printer, mouse, or non-IBM devices v Each adapter v Drives v Memory modules (minimum requirement = two 256 MB DIMMs) Note: Minimum operating requirements are: a.
Page 123: Problem Determination Tips
v Power supply v System board Notes: 1. If the problem goes away when you remove an adapter from the system and replacing that adapter does not correct the problem, suspect the system board. 2. If you suspect a networking problem and all the system tests pass, suspect a network cabling problem external to the system.
Page 124 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide...
Page 126: System
System Note: Field replaceable units (FRUs) should be serviced only by qualified field service technicians. Customer replacement units can be replaced by the customer. Index System (xSeries 335, Type 8676 and Type 8830, Models 41X, 42X, FRU No. CRU/FRU 61X, 62X) Cover, top (all models) 24P0708 Fan, DASD (all models)
Page 127: Keyboard Crus
Index System (xSeries 335, Type 8676 and Type 8830, Models 41X, 42X, FRU No. CRU/FRU 61X, 62X) Miscellaneous parts kit – contains: CD-ROM drive spring rod (1); 32P1926 diskette drive spring rod (1); screws (10); PCI card support bracket (1); icon light pipe (1); rear light pipe (1); CD-ROM drive blank bezel (1);...
Page 128: Power Cord Crus
Power cord CRUs For your safety, IBM provides a power cord with a grounded attachment plug to use with this IBM product. To avoid electrical shock, always use the power cord and plug with a properly grounded outlet. IBM power cords used in the United States and Canada are listed by Underwriter’s Laboratories (UL) and certified by the Canadian Standards Association (CSA).
Page 129 IBM power cord part Used in these countries and regions number 6952301 Bahamas, Barbados, Bermuda, Bolivia, Brazil, Canada, Cayman Islands, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Korea (South), Liberia, Mexico, Netherlands Antilles, Nicaragua,...
Page 130 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide...
Page 131: Appendix A. Getting Help And Technical Assistance
If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This appendix contains information about where to go for additional...
Page 132: Software Service And Support
Setting up e-mail notification of technical updates about your products Software service and support Through IBM Support Line, you can get telephone assistance, for a fee, with usage, configuration, and software problems with xSeries servers, IntelliStation workstations, and appliances. For information about which products are supported by Support Line in your country or region, go to http://www.ibm.com/services/sl/products/.
Page 133: Appendix B. Related Service Information
Safety information The following section contains the safety information that you need to be familiar with before servicing an IBM computer. General safety Follow these rules to ensure general safety: v Observe good housekeeping in the area of the machines during and after maintenance.
Page 134: Electrical Safety
Electrical safety CAUTION: Electrical current from power, telephone, and communication cables can be hazardous. To avoid personal injury or equipment damage, disconnect the attached power cords, telecommunication systems, networks, and modems before you open the server covers, unless instructed otherwise in the installation and configuration procedures.
Page 135: Safety Inspection Guide
This guide addresses only those items. However, good judgment should be used to identify potential safety hazards due to attachment of non-IBM features or options not covered by this inspection guide.
Page 136: Handling Electrostatic Discharge-Sensitive Devices
Insulation must not be frayed or worn. 4. Remove the cover. 5. Check for any obvious non-IBM alterations. Use good judgment as to the safety of any non-IBM alterations. 6. Check inside the unit for any obvious unsafe conditions, such as metal filings, contamination, water or other liquids, or signs of fire or smoke damage.
Page 137: Grounding Requirements
Japanese v Korean v Spanish Important: All caution and danger statements in this IBM documentation begin with a number. This number is used to cross reference an English caution or danger statement with translated versions of the caution or danger statement in this section.
Page 138 Statement 2 CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
Page 139 DANGER: Some laser products contain an embedded Class 3A or Class 3B laser diode. Note the following: Laser radiation when open. Do not stare into the beam, do not view directly with optical instruments, and avoid direct exposure to the beam.
Page 140 Importante: Todas as instruções de cuidado e perigo da IBM documentation começam com um número. Este número é utilizado para fazer referência cruzada de uma instrução de cuidado ou perigo no idioma inglês com as versões traduzidas das instruções de cuidado ou perigo encontradas nesta seção.
Page 141 Instrução 2 CUIDADO: Ao substituir a bateria de lítio, utilize apenas uma bateria IBM, Número de Peça 33F8354 ou uma bateria de tipo equivalente, recomendada pelo fabricante. Se o seu sistema possui um móídulo com uma bateria de lítio, substitua-o apenas pelo mesmo tipo de mídulo, do mesmo fabricante.
Page 142 ≥18 kg (37 lbs) ≥32 kg (70.5 lbs) ≥55 kg (121.2 lbs) CUIDADO: Ao levantar a máquina, faça-o com segurança. Instrução 5 CUIDADO: Os botões Liga/Desliga localizados no dispositivo e na fonte de alimentação não desligam a corrente elétrica fornecida ao dispositivo. O dispositivo também pode ter mais de um cabo de alimentação.
Page 143 Appendix B. Related service information...
Page 144 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide...
Page 145 Appendix B. Related service information...
Page 146 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide...
Page 147 Appendix B. Related service information...
Page 148 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide...
Page 149 Appendix B. Related service information...
Page 150 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide...
Page 151 Important: Toutes les consignes Attention et Danger indiquées dans la bibliothèque IBM documentation sont précédées d’un numéro. Ce dernier permet de mettre en correspondance la consigne en anglais avec ses versions traduites dans la présente section. Par exemple, si une consigne de type Attention est précédée du chiffre 1, ses traductions sont également précédées du chiffre 1 dans la présente section.
Page 152 ATTENTION: Remplacez la pile au lithium usagée par une pile de référence identique exclusivement - voir la référence IBM - ou par une pile équivalente recommandée par le fabricant. Si votre système est doté d’un module contenant une pile au lithium, vous devez le remplacer uniquement par un module identique, produit par le même fabricant.
Page 153 ≥18 kg (37 lbs) ≥32 kg (70.5 lbs) ≥55 kg (121.2 lbs) ATTENTION: Faites-vous aider pour soulever ce produit. Notice n° 5 ATTENTION: Le bouton de mise sous tension/hors tension de l’unité et l’interrupteur d’alimentation du bloc d’alimentation ne coupent pas l’arrivée de courant électrique à...
Page 154 Wichtig: Alle Sicherheitshinweise in dieser IBM documentation beginnen mit einer Nummer. Diese Nummer verweist auf einen englischen Sicherheitshinweis mit den übersetzten Versionen dieses Hinweises in diesem Abschnitt. Wenn z. B. ein Sicherheitshinweis mit der Nummer 1 beginnt, so erscheint die übersetzung für diesen Sicherheitshinweis in diesem Abschnitt unter dem Hinweis...
Page 155 Hinweis 2 ACHTUNG: Eine verbrauchte Batterie nur durch eine Batterie mit der IBM Teilenummer 33F8354 oder durch eine vom Hersteller empfohlene Batterie ersetzen. Wenn Ihr System ein Modul mit einer Lithium-Batterie enthält, ersetzen Sie es immer mit dem selben Modultyp vom selben Hersteller. Die Batterie enthält Lithium und kann bei unsachgemäßer Verwendung, Handhabung oder Entsorgung explodieren.
Page 156 ≥18 kg ≥32 kg ≥55 kg ACHTUNG: Beim Anheben der Maschine die vorgeschriebenen Sicherheitsbestimmungen beachten. Hinweis 5 ACHTUNG: Mit dem Betriebsspannungsschalter an der Vorderseite des Servers und dem Betriebsspannungsschalter am Netzteil wird die Stromversorgung für den Server nicht unterbrochen. Der Server könnte auch mehr als ein Netzkabel aufweisen. Um die gesamte Stromversorgung des Servers auszuschalten, muß...
Page 157 Importante: Tutti gli avvisi di attenzione e di pericolo riportati nella pubblicazione IBM documentation iniziano con un numero. Questo numero viene utilizzato per confrontare avvisi di attenzione o di pericolo in inglese con le versioni tradotte riportate in questa sezione.
Page 158 Avviso 2 ATTENZIONE: Quando si sostituisce la batteria al litio, utilizzare solo una batteria IBM con numero parte 33F8354 o batterie dello stesso tipo o di tipo equivalente consigliate dal produttore. Se il sistema di cui si dispone è provvisto di un modulo contenente una batteria al litio, sostituire tale batteria solo con un tipo di modulo uguale a quello fornito dal produttore.
Page 159 ≥18 kg ≥32 kg ≥55 kg ATTENZIONE: Durante il sollevamento della macchina seguire delle norme di sicurezza. Avviso 5 ATTENZIONE: Il pulsante del controllo dell’alimentazione situato sull’unità e l’interruttore di alimentazione posto sull’alimentatore non disattiva la corrente elettrica fornita all’unità. L’unità potrebbe disporre di più di un cavo di alimentazione. Per disattivare la corrente elettrica dall’unità, accertarsi che tutti i cavi di alimentazione siano scollegati dalla sorgente di alimentazione.
Page 160 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide...
Page 161 Appendix B. Related service information...
Page 162 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide...
Page 163 Appendix B. Related service information...
Page 164 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide...
Page 165 Appendix B. Related service information...
Page 166 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide...
Page 167 Importante: Todas las declaraciones de precauciín de esta IBM documentation empiezan con un número. Dicho número se emplea para establecer una referencia cruzada de una declaraciín de precauciín o peligro en inglés con las versiones traducidas que de dichas declaraciones pueden encontrarse en esta secciín.
Page 168 PRECAUCIÓN: Cuando desee sustituir la batería de litio, utilice únicamente el número de pieza 33F8354 de IBM o cualquier tipo de batería equivalente que recomiende el fabricante. Si el sistema tiene un mídulo que contiene una batería de litio, sustitúyalo únicamente por el mismo tipo de mídulo, que ha de estar creado por el mismo fabricante.
Page 169 Declaración 4 ≥18 kg ≥32 kg ≥55 kg PRECAUCIÓN: Tome medidas de seguridad al levantar el producto. Declaración 5 PRECAUCIÓN: El botín de control de alimentaciín del dispositivo y el interruptor de alimentaciín de la fuente de alimentaciín no apagan la corriente eléctrica suministrada al dispositivo.
Page 170 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide...
Page 171: Appendix C. Notices
Web sites. The materials at those Web sites are not part of the materials for this IBM product, and use of those Web sites is at your own risk. IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.
Page 172: Trademarks
OS/2 WARP Lotus, Lotus Notes, SmartSuite, and Domino are trademarks of Lotus Development Corporation and/or IBM Corporation in the United States, other countries, or both. ActionMedia, LANDesk, MMX, Pentium, and ProShare are trademarks of Intel Corporation in the United States, other countries, or both.
Page 173: Product Recycling And Disposal
IBM makes no representations or warranties with respect to non-IBM products. Support (if any) for the non-IBM products is provided by the third party, not IBM. Some software may differ from its retail version (if available), and may not include user manuals or all program functionality.
Page 174: Industry Canada Class A Emission Compliance Statement
Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits.IBM is not responsible for any radio or television interference causedby using other than recommended cables and connectors or by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment.
Page 175: Taiwanese Class A Warning Statement
Taiwanese Class A warning statement Chinese Class A warning statement Japanese Voluntary Control Council for Interference (VCCI) statement Appendix C. Notices...
Page 176 xSeries 335 Type 8676, Type 8830: Hardware Maintenance Manual and Troubleshooting Guide...
Page 178 Part Number: 48P9908 (1P) P/N: 48P9908...

This manual is also suitable for:

Eserver xseries 335 type 8830

IBM Eserver xSeries 335 Type 8676 Hardware Maintenance Manual And Troubleshooting Manual

About this Manual

Chapter 1. General Information

Chapter 2. Configuration

Chapter 3. Diagnostics

Chapter 4. Customer Replaceable Units

Chapter 5. Service Replaceable Units

Chapter 6. Symptom-To-FRU Index

Chapter 7. Parts Listing for the Xseries 335

Appendix A. Getting Help and Technical Assistance

Appendix B. Related Service Information

Appendix C. Notices

Quick Links

Troubleshooting

Related Manuals for IBM Eserver xSeries 335 Type 8676

Summary of Contents for IBM Eserver xSeries 335 Type 8676

This manual is also suitable for:

Table of Contents