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Quick Reference Guide
for Omni 3xxx/Vx5xx Terminal
Retail/Restaurant
NOTE: To scroll to any option, press
purple button until desired option appears.
Reports
terminal Displays:
action:
Credit/Debit
Select Credit/Debit
Sale, Refund, Void
Press purple Report Button
Totals Rpt., Detail Rpt., Batch Auth Rpt.
Select Report to print; press purple More
Server Rpts, Shift Rpts, Batch Hist Rpt, Unadj Rpt
Select report to print; press purple More
Batch Hist Rpt
Select Date or All
Reprnt Batch Rpt
Enter Settlement Date (Format: MMDDYY)
adjust tip
terminal Displays:
action:
Credit/Debit
Select Credit/Debit
Sale, Refund, Void
Press purple Tip button
Retrieve By: Srvr, Amt, Acct, Inv#
Choose option to retrieve by
Adj, Prev, Next, Exit
Select Adj
New Tip $:
Enter tip amount and press Enter
Prev Next Edit Exit
Select Next to adj next tip, choose Exit, press yellow Clear button to
return to previous menu or Red Cancel button
Batch Review
terminal Displays:
action:
Credit/Debit
Select Credit/Debit
Sale, Refund, Void
Press purple More button
Batch review
Select Batch Review
Password
Key in 0000 (if Prompted)
Retrieve By:
Srvr, Amt, Acct, Inv#
Transaction Displays
Select: Adj, Prev, Next, Exit
Adjust Options
Select: Amt, Tip, Srvr Appr
Void
Yes, No, Next
Print Cust Copy?
Yes or No
settlement
(Password is 0000, if applicable)
terminal Displays:
action:
Credit/Debit
Select Credit/Debit
Sale, Refund, Void
Press purple More
Settlement, Force, Auth Only, Server Setup
Select Settlement
(Totals Display) Confirm?
Press Enter to Confirm
aVs Response Codes
VIsa Descriptions
Y
YES—Exact Match on Address & Zip
A
Address Matches, Zip Code Does Not
Z
Zip Code Matches, Address Does Not
N
Neither Address Nor Zip Code Match
U
Address Information Unavailable, or Issuer Does Not Support AVS
R
Retry—Issuer's System Unavailable or Timed Out
E
Error—Transaction Ineligible for AVE or Edit Error Found
S
AVS Not Supported by Issuer
Basic Troubleshooting for Omni 3xxx/Vx5xx series
*When calling for support please use separate phone line from terminal*
Connect Failed/Comm server Failed
•
Disconnect black power cable for 30 seconds . Then reconnect and retry transactions
•
Make sure phone line is secure in terminal and in phone jack
•
If processing through Internet, disconnect Ethernet for 30 seconds and then reconnect
button for more reports
•
Disconnect splitter and connect phone line directly to phone jack
button for more reports
•
If processing through Internet shutdown router and terminal
•
Restart router first and then terminal
Host select error
•
Terminal displays" Host select error"
•
Remove power from terminal for 30 seconds and reconnect power
•
Correct date and time
•
If message continues please contact technical support
Loading Paper/not Printing
•
Open printer lid
•
Place paper roll in printer tray so that the paper can be pulled from bottom of roll
•
Do not feed paper through roller
•
Pull paper out so that it covers screen of terminal
•
Close printer lid down on top of paper
Default tamper
•
If screen is showing default tamper
•
Press the red cancel key to bypass message
•
If message continues please contact technical support
Date/time
•
If the screen display's "Credit/Debit - Comm Server"; Select "Credit/Debit"
•
At the Sale/Refund/Void screen, Press the purple more key twice (far left purple key)
•
Select Other Setup (if prompted for a password, key in 0000 & press enter)
•
Press the purple key below the down arrow until it displays 'date and time' option
•
Select date & time (enter the date mm/dd/yyyy)
•
Key in the time hh/mm/ss (Military Format & press enter)
•
Press the red cancel key until its back at the main screen
button once
Response "Pic up"
•
The Pic up response is a declined card
•
Please advise Customer to provide different form of payment
•
For more information on decline please call the number on the back of the card
"Call nD"
•
When processing a transaction and you received Call "ND" error
•
Call voice authorization number 1-800-944-1111
•
Enter card information
•
Approval code will be provided
•
Credit card information and approval code will be needed to force sale
•
Please see quick reference section for instructions on forcing a sale
* if error is not listed , please disconnect power from terminal,
reconnect and try again*
Retail/RestauRant
Quick RefeRence/Basic TRouBleshooTing
Omni 3xxx/Vx5xx
Merchant number:
878829xxxx
025900
Bank i.D:
Terminal support:
1-866-485-8999 press #1
1-866-485-8999 press #2
installation support:
1-866-485-8999 press #3
customer service:
supplies:
1-866-485-8999 press 1,2
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Summary of Contents for Omni 3xxx series
- Page 1 Quick Reference Guide Retail/RestauRant for Omni 3xxx/Vx5xx Terminal Basic Troubleshooting for Omni 3xxx/Vx5xx series Retail/Restaurant Quick RefeRence/Basic TRouBleshooTing NOTE: To scroll to any option, press purple button until desired option appears. *When calling for support please use separate phone line from terminal*...
- Page 2 Quick Reference Guide for Omni 3xxx/Vx5xx Terminal Basic Installation for Omni 3xxx/Vx5xx series Basic Installation for Omni 3xxx/Vx5xx series Retail/Restaurant • Connecting the Pin Pad Device NOTE: To scroll to any option, press far left purple button until desired option appears.