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12. Troubleshooting
Problems and Solutions
If you have any problems with your Internet fax, first refer to the
following troubleshooting guide.
Problems sending or receiving e-mail
Problem
The Internet fax is unable
to connect to your provider
or an error occurs after
connecting.
How do I send to multiple
e-mail addresses?
How do I type a capital
letter or a symbol marked
above a letter key?
MEMORY IS FULL
appears in the display
when you try to send an
Internet fax.
Why does the Internet fax
print each received e-mail
message on a separate
page?
Make sure the telephone line is connected and you
hear a dial tone when you pick up the handset. If the
line is connected properly, your Internet service may
be temporarily unavailable. Try again later.
If the problem persists,, one or more of your provider
settings may not be correct. To check your settings,
print out the ISP Setting Information List (press the
FUNCTION key, 8, the
key—see page 53). Contact your provider to find out
what the correct settings are.
Press the ENTER key aftering entering each
address. A semi-colon will appear after the address
to separate it from the address you enter next.
To type a capital letter, press the SHIFT key (do not
hold it down), and then press the desired letter key.
To type a symbol, press the ALT key (do not hold it
down), and then press the letter key under the
marked symbol.
Internet faxes consisting of a large number of pages
or pages scanned at high resolution may exceed the
memory capacity of the Internet fax. Separate the
pages into smaller batches and send each batch
separately.
To save paper, see Paper saving (white skip mode)
on page 68.
Solution
L
key, and then the START
177
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