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Troubleshooting — Connectivity
Connection Status
Washer is not connected
Washer is attempting to connect to home
Wi-Fi router
Washer is connected to home Wi-Fi router, but
Whirlpool™ app or Smart Grid functions do not work
Washer is connected to home Wi-Fi router, and the
Whirlpool™ app works
First try the solutions suggested here or visit our website at www.whirlpool.com/connect.
If you experience
Washer is not connected
to home Wi-Fi router
(Wi-Fi icon is OFF)
Wi-Fi icon does not light
at all after pressing the
Connect button
Washer is connected
to home Wi-Fi router,
but Whirlpool™ app or
Smart Grid functions do
not work
Possible Causes
The washer may be in standby mode. Touch the POWER button on the washer and observe indicators.
The washer has never been
connected to the home Wi-Fi router.
The washer has been connected to
the home Wi-Fi router, but washer
Wi-Fi is OFF.
Lost connection to home Wi-Fi router. Check whether the router is on and working with other
Weak signal strength or signal
interference between the washer
and router.
Something may be wrong with the
washer.
Smart Grid features on the washer
may be OFF.
Connection to the Whirlpool™ app
and Smart Grid service may be
unavailable.
User account has not been properly
set up, or the washer has not been
registered in an account.
Control Panel Indicator Lights
• Wi-Fi icon is OFF
• Smart Grid icons are OFF
• Wi-Fi icon is blinking slowly
• Wi-Fi icon is ON
• Blue Smart Grid icon is blinking slowly
• Wi-Fi icon is ON
• Smart Grid icon is either ON or OFF — it is
not blinking
All indicator lights are off when in standby mode.
See "Connectivity Setup" section.
Press CONNECT. The Wi-Fi icon should blink while connecting
(this may take up to 2 minutes).
computers or devices in the home (able to access the Internet).
Try to place the wireless router closer to the washer. It may be
necessary to install a Wi-Fi range extender.
Unplug or disconnect washer power for 30 seconds. Return
power. Repeat Wi-Fi connect process.
Verify that the washer operates correctly except for not being
able to connect. Call for service.
Check whether either Smart Grid indicator is on continuously.
Touch CONNECT to turn Smart Grid feature on.
Check if the blue Smart Grid indicator is blinking.
See "Connectivity Setup" section or the Whirlpool™ app directly
for account setup and washer registration instructions.
Verify that the washer is paired with your account in the app.
Verify correct e-mail address, mobile number, and notification
preferences.
Solution
19
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