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Troubleshooting
Troubleshooting
Scanning difficulties
Difficulty
Cause
My scanner does not
The supplied Micro USB Cable is not
turn on.
connected securely.
The battery is low.
My computer does not
Causes may vary.
recognize the scanner
when it is connected
via the Micro USB
Cable.
My scanned images
This problem occurs if the scanner is
have black lines run-
not calibrated correctly or if a foreign
ning through them,
object, such as a paper clip or ripped
blank spaces, or are of
paper, is stuck in the scanner.
overall bad quality.
My scanned image is
The Document Guides are not adjusted
missing.
to fit the width of the document.
The settings are not suitable for your
document. For example, a A4 docu-
ment was fed when Letter was selected
as document size.
The scan speed is too
The resolution is not suitable for your
slow.
document.
Suggestions
Make sure the Micro USB Cable is securely con-
nected to your scanner and computer.
Connect the Micro USB Cable to your scanner and
computer to charge the battery.
If you charge the scanner's battery only a little from
empty battery, you cannot use the scanner. Turn off
the scanner until the battery is charged fully.
Make sure the Micro USB Cable is securely con-
nected to your scanner and computer. Remove the
Micro USB Cable and reconnect the Micro USB
Cable to your scanner and computer.
1. Check the document feeder slot and make sure
that the slot is clear. If foreign objects are found,
remove them from your scanner.
2. Calibrate your scanner (see Scanner Calibration
on page 65).
If scan quality is not improved after you calibrate
your scanner:
1. Clean the scanner (see Scanner Maintenance on
page 71).
2. Calibrate your scanner again.
Adjust the Document Guide to fit the width of the
document.
Make sure the document size settings are suitable
for your document.
®
For Windows
: see Paper settings on page 30.
For Macintosh: see Paper settings on page 40.
Decrease the scanner resolution.
®
For Windows
: see Image settings on page 29.
For Macintosh: see Image settings on page 37.
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Table of Contents
Troubleshooting
