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Partner SP-1000 Service Manual
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Partner SP-1000 Service Manual

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Summary of Contents for Partner SP-1000

  • Page 1 POS Terminal SP-1000 Service Manual...

  • Page 3: Declaration Of Conformity

    Copyright This publication, including all photographs, illustrations and software, is protected under international copyright laws, with all rights reserved. Neither this manual, nor any of the material contained herein, may be reproduced without written consent of the author. Disclaimer The information in this document is subject to change without notice. The manufacturer makes no representa- tions or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose.

  • Page 4: About This Manual

    About this manual The service manual provides service information for the SP-1000. This manual is designed to help train service personnel to locate and fix failing parts on the machine. This manual consists of the following sections: Chapter 1 Getting Started: This section covers unpacking and checking the package contents, and identifying components.

  • Page 5: Table Of Contents

    TABLE OF CONTENTS CHAPTER 1 GETTING STARTED ..........1 Unpacking the machine .................1 Identifying components .................2 CHAPTER 2 BIOS SETUP ............5 About the Setup Utility ...................5 Entering the Setup Utility ................6 BIOS navigation keys ................6 Using BIOS ....................7 Main Screen ....................8 Advanced Settings ..................9 IDE Configuration ..................10 Primary/ Secondary IDE Master ..............11...
  • Page 6 Power Button....................58 Heat Sink......................59 Memory ......................60 Battery ......................60 I/O Shield .....................61 Mainboard Board..................62 Inverter ......................63 Panel Bracket ....................64 Waterproof Seal, Touch Panel, Touch Cover, LCD Panel ......64 APPENDIX PART LIST AND SPECIFICATION ......65 Part list for SP-1000 ..................67 Specifications ....................68...
  • Page 7 Figure 2.21 Security Settings screen ............ 27 Figure 2.22 Exit Menu screen ............... 28 Figure 4.1 Connecting a cash drawer ........... 46 Figure 4.2 SP-1000 mainboard jumper ..........49 Figure 4.3 SP-1000 mainboard connectors .......... 50 Figure 4.4 Inverter connectors .............. 50 Figure 6.1 Exploded diagram main parts ..........

  • Page 9: Chapter 1 Getting Started

    CHAPTER 1 GETTING STARTED This chapter describes the procedures from unpacking the SP-1000, to powering it on. The following topics are described. • Unpacking the machine on page 1 • Identifying components on page 2 Unpacking the machine It is a good idea to save the packaging materials and shipping box in case that machine needs to be returned for service.

  • Page 10: Identifying Components

    Identifying components This section describes the parts and connectors on the machine. Front-right view Figure 1.2 Front-right view Component Description 15-inch TFT LCD LED Power Indicator IO Panel HDD Compartment Power Button C H A P T E R 1 G E T T I N G S T A R T E D...

  • Page 11: Figure 1.3 Rear View

    Rear view Figure 1.3 Rear view Component Description MSR (optional) Slot HDD Compartment (for wall mounting) VFD Customer Display (optional) Slot Cable Compartment...

  • Page 12: Figure 1.4 Sp-1000 I/O Connectors

    I/O connectors Figure 1.4 SP-1000 I/O connectors Connector Description COM 4 port VGA port COM 2 port USB ports RJ-11 cash drawer port DC 12V input connector DC 12V output connector (for PM-116) Microphone jack Audio output jack COM 3 port...

  • Page 13: Chapter 2 Bios Setup

    CHAPTER 2 BIOS SETUP The primary function of the BIOS (Basic Input and Output System) is to identify and initiate component hardware. The BIOS parameters are stored in non-volatile BIOS memory (CMOS). CMOS contents don’t get erased when the computer is turned off. The following topics are described in this chapter. •...

  • Page 14: Entering The Setup Utility

    Entering the Setup Utility When you power on the system, BIOS enters the Power-On Self Test (POST) routines. POST is a series of built-in diagnostics performed by the BIOS. After the POST routines are completed, the following message appears: Press DEL to run Setup Press the delete key <Delete>...

  • Page 15: Using Bios

    Using BIOS When you start the Setup Utility, the main screen appears. The main screen of the Setup Utility displays a list of the options that are available. A highlight indicates which option is currently selected. Use the cursor arrow keys to move the highlight to other options.

  • Page 16: Main Screen

    Main Screen This screen includes System BIOS Information, Processor, System memory and displays the System Time and System Date. Figure 2.2 Main Screen System Overview This screen displays System BIOS Information, Processor, System memory, System Time and System Date. System Time/ System Date The System Time and System Date items show the current date and time held by the machine.

  • Page 17: Advanced Settings

    Advanced Settings This setup screen includes sub-menus for IDE Configuration, USB Configuration, ACPI Configurations, MPS Configurations, Super IO Configurations and Hardware Health Configuration. Figure 2.3 Advanced Settings Screen Onboard LAN Boot ROM This feature allows users to enable or disable the onboard Lan boot ROM to boot system. Speaker Control This item is used to enable or disable the speaker.

  • Page 18: Ide Configuration

    IDE Configuration Figure 2.4 IDE Configuration sub-menu C H A P T E R 2 B I O S S E T U P...

  • Page 19: Primary/ Secondary Ide Master

    Primary/ Secondary IDE Master Figure 2.5 Primary IDE Master sub-menu Type Select [Auto] to automatically detect hard disk drive. If auto detection is successful, the BIOS Setup automatically fills in the correct values for the remaining fields on this sub-menu. If the auto detection fails, it may due to that the hard disk is too old or too new.

  • Page 20: Usb Configuration

    USB Configuration Figure 2.6 USB Configuration sub-menu Legacy USB Support When enabled, the BIOS will enable legacy support for USB keyboards, mice and floppy drives. You will be able to use these USB devices even with operating systems that do not support USB. USB 2.0 Controller Mode This item is used to select the speed mode of USB 2.0 controller.

  • Page 21: Usb Mass Storage Device Configuration

    USB Mass Storage Device Configuration Figure 2.7 USB Mass Storage Device Configuration sub-menu USB Mass Storage Device Configuration This item is used to set the maximum length of time that the BIOS should wait for the USB flash drive to initialize during the boot-up process.

  • Page 22: Acpi Configuration

    ACPI Configuration Figure 2.8 ACPI Settings sub-menu Suspend mode Use this item to define how the system suspends. In the default, S1(POS), the suspend mode is equivalent to a software power down. If you select S3(STR), the suspend mode is a suspend to RAM - the system shuts down with the exception of a refresh current to the system memory.

  • Page 23: Mps Configuration

    MPS Configuration Figure 2.9 MPS Configuration sub-menu MPS Revision This item allows user to select the version of the Multi-Processor Specification (MPS).

  • Page 24: Superio Configuration

    SuperIO Configuration Figure 2.10 SuperIO Configuration sub-menu Parallel Port Address This item allows user to select the I/O address for the parallel port. Parallel Port Mode This item allows user to select the parallel port mode. Parallel Port IRQ This item allows user to select the IRQ for the parallel port. Serial Port1~6 Address These items are used to assign the I/O address for the serial port 1~6.

  • Page 25: Hardware Health Configuration

    Hardware Health Configuration Figure 2.11 Hardware Health Configuration sub- menu H/W Health Function This item allows you to enable or disable Hardware Health Event Monitoring.

  • Page 26: Boot Settings

    Boot Settings This screen allow you to configure the boot options. Figure 2.12 Boot Settings screen C H A P T E R 2 B I O S S E T U P...

  • Page 27: Boot Settings Configuration

    Boot Settings Configuration Figure 2.13 Boot Settings Configuration sub-menu Quick Boot Enabling this setting will cause the BIOS power-on self test routine to skip some of its tests during booting for faster system boot. Quiet Boot This BIOS feature determines if the BIOS should hide the normal POST messages with the motherboard or system manufacturer’s full-screen logo.

  • Page 28: Boot Device Priority

    Boot Device Priority Use this screen to specify the order in which the system checks for the device to boot from. Figure 2.14 Boot Device Priority sub-menu 1st Boot Device 2nd Boot Device Set the boot device options to determine the sequence in which the computer checks which device to boot from.

  • Page 29: Hard Disk Drives

    Hard Disk Drives Use this screen to view the hard disk drives in the system. Figure 2.15 Hard Disk Drives sub-menu 1st Drive Use this item to view the hard disk drives in the system.

  • Page 30: Removable Drives

    Removable Drives Use this screen to view the removable drives attached to the system. Figure 2.16 Removable Drives sub-menu 1st Drive Use this item to view the removable drives attached to the system. C H A P T E R 2 B I O S S E T U P...

  • Page 31: Chipset Settings

    Chipset Settings This screen allow you to configure the North Bridge and South Bridge chipset options. Figure 2.17 Chipset Settings screen...

  • Page 32: North Bridge Chipset Configuration

    North Bridge Chipset Configuration Figure 2.18 North Bridge Chipset Configuration sub-menu Internal Graphics Mode Select This feature controls the amount of system memory that is allocated to the integrated graphic process when the system boot up. DMVT Mode Select Dynamic Video Memory Technology (DVMT) allows the system to dynamically allocate memory resources according to the demands of the system at any point in time, that improves the efficiency of the memory allocated to either system or graphics processor.

  • Page 33: South Bridge Chipset Configuration

    South Bridge Chipset Configuration Figure 2.19 South Bridge Chipset Configuration sub-menu USB Functions This item allows you to set numbers of USB port. USB 2.0 Controller The USB 2.0 Controller item allows USB 2.0 functionality. HDA Controller This item allows the High Definition Audio interface integrated in the Southbridge functionality. SMBUS Controller This item allows SMBUS controller to monitor the system temperature and voltage.

  • Page 34: Pcipnp Settings

    PCIPnP Settings This screen allow you to configure the PCI options. Figure 2.20 PCIPnP Settings screen Plug and Play O/S This item allows the system to modify the settings for Plug and Play operating system support. PCI Latency Timer This item allows you to adjust the PCI Latency Timer of all PCI devices on the PCI bus. Allocate IRQ to PCI VGA This function can restrict the system from giving the PCI VGA adapter card an interrupt address.

  • Page 35: Security Settings

    Security Settings This screen allows you to configure the system security settings. Figure 2.21 Security Settings screen User Password Indicates whether a user password has been set. If the password has been installed, Installed displays. If not, Not Installed displays. Clear User Password Select this option and press <Enter>...

  • Page 36: Exit Menu

    Exit Menu This screen allows you to load the optimal or failsafe default values, and save or discard changes. Figure 2.22 Exit Menu screen Save Changes and Exit Highlight this item and press <Enter> to save the changes that you have made in the Setup Utility and exit the Setup Utility.

  • Page 37: Load Failsafe Defaults

    Load Failsafe Defaults This option opens a dialog box that lets you load fail-safe defaults for all appropriate items in the Setup Utility. The fail-safe defaults place no great demands on the system and are generally stable. If the system is not functioning correctly, try loading the fail-safe defaults as a first step in getting the system working properly again.
  • Page 38 C H A P T E R 2 B I O S S E T U P...

  • Page 39: Chapter 3 Installing Drivers And Software

    Use an external CD-ROM drive to install the drivers or copy the drivers to a USB flash drive and then plug to the machine. When you insert the CD ROM the following screen appears. Check SP-1000 that is listed under the “Install Terminal Drivers” and “Install Device Drivers” menus.

  • Page 40: Intel Chipset Driver

    Intel Chipset Driver The Intel Chipset Software Utility updates the Windows XP/2000 INF files so that the Intel chipset is correctly configured. Follow these instructions to install the chipset software : 1. Browse to the \DRIVER\chipset\Intel\Inf folder. 2. Double-click setup.exe. The following screen appears. Click Next to continue. 3.
  • Page 41 4. Browse the ReadMe Information, then click Next. 5. The Intel Chipset Software Utility files are installed to the system. When prompted to restart, select Yes, I want to restart my computer now. Then click Finish to restart the system.

  • Page 42: Intel Chipset Graphics Driver

    Intel Chipset Graphics Driver This utility installs the Intel Extreme Graphics 2 drivers for Windows XP/2000. To install the drivers. 1. Browse to the \DRIVER\VGA\intel\Win2K_XP folder. 2. Double-click the executable file. The following screen appears. Read the release version, and then click Next.
  • Page 43 4. Read the License Agreement, then click Yes to begin installation. 5. When installation is completed, select Yes, I want to restart my computer now. Then click Finish to restart the system.

  • Page 44: Audio Driver

    Audio driver The Realtek Audio Driver Setup Program supports Windows XP/2000. Refer to the following to install the drivers. 1. Browse to the \DRIVER\SOUND\RealTek folder. 2. Double-click the executable file. The following screen appears. Click Next to continue. 3. Click Continue Anyway to continue. C H A P T E R 3 I N S T A L L I N G D R I V E R S A N D S O F T W A R E...
  • Page 45 4. Click Yes, I want to restart my computer now and then click Finish.

  • Page 46: Lan Driver

    LAN Driver The network driver support Windows XP/2000. Refer to the following to install the drivers. 1. Browse to the \DRIVER\LAN\RealTek folder. 2. Double-click the executable file. The following screen appears. Click Next to continue. 3. Click Install to begin installation. C H A P T E R 3 I N S T A L L I N G D R I V E R S A N D S O F T W A R E...
  • Page 47 4. When installation is completed, click Finish.

  • Page 48: Touch Screen Driver

    Touch Screen Driver Refer to the following to install the touch screen driver. 1. Browse to the \DRIVER\Touch\eGalax folder. 2. Double-click setup.exe. The following screen appears. Click Next to continue. 3. Check the box for Install PS/2 interface drive and then click Next to continue. C H A P T E R 3 I N S T A L L I N G D R I V E R S A N D S O F T W A R E...
  • Page 49 4. System will give you a warning, click Ok to continue. 5. Check the box for None and then click Next to continue. 6. Uncheck the box for Support Mulit-Monitor System and then click Next to continue.
  • Page 50 7. Click Next to continue. 8. Click Next to continue. C H A P T E R 3 I N S T A L L I N G D R I V E R S A N D S O F T W A R E...

  • Page 51: Calibrating The Touchscreen

    9. Click Yes, I want to restart my computer now and then click Finish. Calibrating the touchscreen Follow these instructions to calibrate the touchscreen using the TouchKit application: 1. Launch the TouchKit application from the Windows desktop by clicking on Start > Programs > TouchKit >...
  • Page 52 3. Click the 4 Points Calibrattion button. 4. Use your finger to touch the blinking X Symbol on the screen until stop blinking. 5. Click OK to complate the 4 points calibration. You may also use this application to adjust the touch settings. NOTE C H A P T E R 3 I N S T A L L I N G D R I V E R S A N D S O F T W A R E...

  • Page 53: Chapter 4 Locating The Problem

    CHAPTER 4 LOCATING THE PROBLEM Refer to this section to locate the problem with the machine. The following topics are described. • General checkout guidelines on the page 45 • Cash drawer checkout on the page 45 • LCD symptoms on the page 46 •...

  • Page 54: Lcd Symptoms

    Figure 4.1 Connecting a cash drawer Cashdrawer 2. Turn on the machine . Refer to the following to prevent incorrect cash drawer status detection by the system: Port I/O Port Address Condition Note Cashdrawer A High(1) → Close If Bit is set to Low to open the Control port cash drawer, after it must be set Low(0) →...

  • Page 55: Touch Screen Symptoms

    Touch screen symptoms Symptom Corrective Procedure • Touchscreen does not 1. Install and run the touchscreen calibration program from the driver function • No virtual mouse 2. Reseat the panel cable. • Cursor doesn’t follow when 3. Reseat the touchscreen board-to-touch panel cable. touching the screen 4.

  • Page 56: Usb Symptoms

    USB symptoms Symptom Corrective Procedure • USB device does not function 1. Check that the USB device is detected in Windows Device Manager. 2. Reinstall the USB device driver. 3. Replace the mainboard. Peripheral-device symptoms Symptom Corrective Procedure • USB ports do not work 1.

  • Page 57: Mainboard Jumper

    Mainboard jumper Figure 4.2 SP-1000 mainboard jumper Jumper Setting Description Open (Default) Close...

  • Page 58: Mainboard Connectors

    COM port parallel port power jack Figure 4.3 SP-1000 mainboard connectors Inverter connectors connector to mainboard connector to connector to Figure 4.4 Inverter connectors C H A P T E R 4 L O C A T I N G T H E P R O B L E M...

  • Page 59: Chapter 5 Replacing Field Replaceable Units (Frus)

    After replacing optional devices, make sure all screws, springs, or other small parts are in place and are not left loose inside the case. Metallic parts or metal flakes can cause electrical shorts. Only qualified personnel should perform repairs on the SP-1000. Damage due to unauthorized servicing is not covered by the warranty.

  • Page 60: Before You Begin

    CAUTION Before you begin Make sure you have a stable, clean working environment. Dust and dirt can get into the SP-1000 components and may cause malfunction. Adequate lighting and proper tools can prevent you from accidentally damaging the internal components. Most of the electrical and mechanical connections can be disconnected by using your fingers.

  • Page 61: Msr

    1. Remove two screws. 2. Disconnect the cable. 3. Remove the MSR. Customer Display 1. Remove two screws. 2. Disconnect the cable. 3. Remove the customer display.

  • Page 62: Hdd

    1. Rotate the LCD screen forward . 2. Press and the hard drive com- partment cover as it shown on the picture. 3. Turn the screw counterclockwise to loosen the hard drive tray. 4. Slide the hard drive tray. 5. Disconnect the power cable and SATA cable from the hard drive.

  • Page 63: Sp-1000 Panel

    SP-1000 Panel 1. Rotate the LCD screen forward . 2. Remove the screw that secure the base to the SP-1000. The screen is fragile. Placing the monitor face-down on a flat, soft area prevents CAUTION scratches, defacing, or breakage. 3. Disconnect cables from HDD.

  • Page 64: Panel Back Cover

    Panel Back Cover Before proceeding, remove the following FRUs. • “SP-1000 Panel” on page 1. Remove two screws. 2. Gently pull away the top of back cover, then open the back cover. C H A P T E R 5 R E P L A C I N G F I E L D R E P L A C E A B L E U N I T S ( F R U s )

  • Page 65: Speaker

    Speaker Before proceeding, remove the following FRUs. • “SP-1000 Panel” on page 55. • “Panel Back Cover” on page 1. Remove two screws from the speaker bracket. 2. Remove two screws. 3. Disconnect the cable from the mainboard. 4. Remove the speaker.

  • Page 66: Power Button

    Power Button Before proceeding, remove the following FRUs. • “SP-1000 Panel” on page 55. • “Panel Back Cover” on page 1. Remove two screws from the power button bracket. 2. Remove two screws. 3. Disconnect the cable from the mainboard.

  • Page 67: Heat Sink

    Heat Sink Before proceeding, remove the following FRUs. • “SP-1000 Panel” on page • “Panel Back Cover” on page 56. 1. Remove ten screws from the het sink. 2. Remove the heat sink. CAUTION To avoid the heat sink clearance issue.

  • Page 68: Memory

    Memory Before proceeding, remove the following FRUs. • “SP-1000 Panel” on page 55. • “Panel Back Cover” on page 56. 1. Pop out the two silver latches holding the memory module into place. The module pops up. 2. Grasp the outer edges of the memory module with thumb and forefinger, and then gently remove it.

  • Page 69: I/O Shield

    I/O Shield Before proceeding, remove the following FRUs. • “SP-1000 Panel” on page 55. • “Panel Back Cover” on page 1. Remove all screws from the I/O ports. 2. Remove two screws from the I/O shield. 3. Remove the I/O shield.

  • Page 70: Mainboard Board

    Mainboard Board Before proceeding, remove the following FRUs. • “SP-1000 Panel” on page 55. • “Panel Back Cover” on page • “Heat Sink” on page 59. • “I/O Shield” on page 61. 1. Disconnect all cables from the mainboard. 2. Remove four screws.

  • Page 71: Inverter

    Inverter Before proceeding, remove the following FRUs. • “SP-1000 Panel” on page • “Panel Back Cover” on page 56. 1. Remove five screws. 2. Remove the inverter cover. 3. Remove the three screws. 4. Remove all cables from the inverter.

  • Page 72: Panel Bracket

    Panel Bracket Before proceeding, remove the following FRUs. • “SP-1000 Panel” on page 55. • “Panel Back Cover” on page • “Speaker” on page 57. • “Power Button” on page 58. • “Heat Sink” on page 59. • “I/O Shield” on page 61.

  • Page 73: Appendix Part List And Specification

    APPENDIX PART LIST AND SPECIFICATION Figure 6.1 Exploded diagram main parts...

  • Page 74: Figure 6.2 Exploded Peripheral Parts

    Figure 6.2 Exploded peripheral parts A P P E N D I X...

  • Page 75: Part List For Sp-1000

    Part list for SP-1000 (*) is option DESCRIPTION ITEM NO DESCRIPTION ITEM NO Front Cover 25000500S0101 Audio Jack Cable 1721212170027 Waterproof seal 25005500B0003 Inverter Cable 1721217000014 ELO Tocuh/15” 2619040000016 LCD Cable 1721217230005 Touch Cover 25003500B0001 Power Switch Cable 1721217240002 TFT LCD/15”...

  • Page 76: Specifications

    Specifications Item SP-1000 D425 SP-1000 D525 Intel® Atom™ processor D425 (512K Intel® Atom™ processor D525 (1M CPU Type L2 Cache, 1.80 GHz, single core ) L2 Cache, 1.80 GHz, dual core ) 15” Active TFT color LCD, resolution 1024 x 768...

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